CB Banks Bank Of The Philippine Islands [BPI]

Bank Of The Philippine Islands [BPI] Reviews and Complaints

Bank Of The Philippine Islands [BPI] review: fraudulent credit card charges and ghost employees in cc deparment ( 45 comments)

Bang Geonzon of PH

Aug 24, 2011 9:22 am EDT

Review updated: Apr 05, 2025

Resolved

Featured review

I filed a case on fraudulent charges on my credit card back in 2008. The charges were reflected on my mom's card (an extension of my CC), which we claim we never received. They sent me a letter after a few months, informing me that my request to reverse the charges was denied and that I was hold accountable for the charges because they said (1) someone received my mom's credit card when they delivered it, and (2) I only reported the "lost card" after the charges were made. I told them I didn't report a lost card because there wasn't a card to report about, and that I reported for unauthorized charges. The letter instructed me to call a number and specified 2 employees I should get in touch with should I refuse the bank's decision. I called the number and looked for the employees and lo and behold — one was no longer with the company for 1 year then, and the other has resigned 2 years back. On this ground alone, it's already a misinformation which can be a basis for a BIG CASE against them. I pursued the issue but work and studies took the most part of my time and I eventually forgot about the issue. Then to my surprise, in 2010, the same person I was in touch with called and said they will be reimbursing me for 50% of the amount. I asked whythe change in decision and why now, they can't give me an explanation. I asked for a full refund plus the penalties incurred, and an email and snail mail about the offer and the new "decision" about my case. I never received any documentation. A few months after, another BPI officer called and made the same offer, and I told her about the previous demand I made plus the requests for the documentation. And as expected, nothing came thru my email and mail. I'm sure the bank officers closed my case despite the unresolved issue to cover up the case. I hope BPI calls soon to talk about this. I was reminded about this issue recently and am planning to revive the case and involve the media and the government agencies.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

45 comments

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Clarisse Claire

1 comments

Clarisse Claire of PH

Mar 19, 2023 12:43 am EDT

March 13, 2022

Sobrang bagal ng service tapos nauuna pa yung mga kakapasok lang😡😡😡😡

Sylexie

1 comments

Sylexie of PH

Apr 26, 2023 10:26 am EDT

Verified customer

I was trying to reach customer service but to no avail no one is answering. I tried to withdraw with your bank branch but it didn't dispense out the money but my account was already deducted.

Adora Tandas

1 comments

Adora Tandas of PH

Jul 22, 2023 6:52 pm EDT

Verified customer

I was charged 368.97 for my july statement. Can you please explain what this charges for.

Enidualc

1 comments

Enidualc of KW

Oct 01, 2023 11:24 pm EDT

Verified customer

Di nagsesend ng otp grabe pasakit niyo bpi need ma transfer yung pera emergency pero di kayo nag sesend ng otp! Send niyo yung otp para mai transfer yung funds at need at para ma closed nlng din yung account sa inyo bulok ng system niyo!

BPIsucks

1 comments

BPIsucks of PH

Apr 05, 2025 7:20 pm EDT

ATM's that don't work, lack of care, offline, pathetic. If you want a quality bank that has numerous branches, use BDO. BPI sucks

1 2

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Bank Of The Philippine Islands [BPI] Contacts

Bank Of The Philippine Islands [BPI] phone numbers

1800 1888 9100

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International

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Head Office

+1 (800) 225-1202

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United States

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Bank Of The Philippine Islands [BPI] emails

help@bpi.com.ph

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Support

Bank Of The Philippine Islands [BPI] address

6768 Ayala Avenue, Makati City, 1226, Philippines

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