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CB Banks Bank Of The Philippine Islands [BPI]
Bank Of The Philippine Islands [BPI]

Bank Of The Philippine Islands [BPI] review: ATM cash not dispensed but amount debited

C
Author of the review
10:48 am EST
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This review was chosen algorithmically as the most valued customer feedback.

would like to report an issue regarding an ATM transaction that occurred earlier today at around 9:00 PM. I attempted to withdraw cash; however, no money was dispensed from the machine. Despite this, the withdrawal amount was debited from my account. Then the ATM restarted, waited infront of the machine and talk to the guards beside the atm so I went to SM admins to help me.

I immediately tried contacting your customer service hotline and waited for over an hour, but unfortunately, my call was not answered.

I kindly request your assistance in investigating this matter and would appreciate information on the process and expected timeline for the reversal of the debited amount.

Claimed loss: 5500 pesos

Desired outcome: 5500 pesos

Confidential Information Hidden: This section contains confidential information visible to verified Bank Of The Philippine Islands [BPI] representatives only. If you are affiliated with Bank Of The Philippine Islands [BPI], please claim your business to access these details.

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  1. Bank Of The Philippine Islands [BPI] Contacts

  2. Bank Of The Philippine Islands [BPI] phone numbers
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  3. Bank Of The Philippine Islands [BPI] emails
  4. Bank Of The Philippine Islands [BPI] address
    6768 Ayala Avenue, Makati City, 1226, Philippines
  5. Bank Of The Philippine Islands [BPI] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 02, 2026
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Bank Of The Philippine Islands [BPI] Category
Bank Of The Philippine Islands [BPI] is ranked 332 among 380 companies in the Banks category
#330 Community Financial Service Centers [CFSC] Community Financial Service Centers [CFSC] #331 First Abu Dhabi Bank [FAB] First Abu Dhabi Bank [FAB] #332 Bank Of The Philippine Islands [BPI] Bank Of The Philippine Islands [BPI] #333 Dunia Finance Dunia Finance #334 Professional Finance Company Professional Finance Company

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