deceptive modification practices
I am a senior citizen who In November 2008 got a mortgage loan with country wide and the loan agent forged my signature on additional loan applications changing my 30yr. Fixed with payment amount $1480 to $2330 dollars after feeling pinched to make the payment BoA incurred the loan willing knowing after OCC report suspicious of fraud then BoA said I had the loan before they brought it from country wide an it’s not there problem and continuous to deny all modification request and when I write to them inquiring about the reason for the denial ….
I get no written response back. I have been in the review process for two years waiting to receive a Home Alternativ FORECLOSURE package after six months of waiting for it, I found out by getting a consumer advocate involved that the Home Alternative package was never sent out and my account went into the Foreclosure department. I never receive any information addressing me being declined or notice to accelerate the account, or even a notice of default. On February 6 2011 I received a debt collection letter from reconstrust, then the trustees sale notice came Foreclosure sell on June 6 2011.
If it had not being for the help of a four year college student help me by fighting the Foreclosure process I would be out of my home. Bank of America had denied me postponments and have schedule a sell date for 12/21/11 knowing that there is a discrepancy in the loans.
car loan delayed payment
I decided to pay off my car loan and delayed the last payment while I liquidated some assets to pay off my loan completely. I called Bank of America and advised them of my intention and to let them know that my payment would be late. I was able to make a payment before I paid off the entire loan. Although Bank of America had received the payment, they sent someone knocking on my door. This is the second time I've been late on my loan for the past 3 and half year (last time was a mistake) and they send someone to knock on my home to hand a debt collection letter. I am glad I won't have to deal with them again, but what this bank has done is irresponsible/bully behavior. If you have an account with this bank, I recommend either not using (if credit) or closing (if bank account). The bank seems to be on it's last legs.
duplicate foreclosure-failure to investigate
I am at my wits end because I can't stop a foreclosure of a property I once had a loan for that was already foreclosed in 2009. I even have the 1099-A form from the federal national mortgage association stating they acquired the property on September 15, 2009 and I have written this property off in my taxes. I had been current on the HOA dues and had a manager active until they foreclosed. Then, a few months ago, I got four certified letters on the same day saying they were going to foreclose on this same AZ property. The title was left in my name it seems so they are foreclosing again! Someone made a mistake but I relied upon the information of the bank and the final disposition given for my taxes so it is unfair to come after me three years later to start it all up again. I wrote about 20 letters and faxes right up to the CEO and I can't get someone in B of A to do anything to put the sale on hold pending investigation. My assigned rep says she is "looking into it" something she has been saying for weeks or months and she sends letters asking if I want a loan mod. I think I am getting a total run around and it is like a steam roller coming down on me. They seem like they could care less. Meanwhile someone at the complex says a man came with keys, lived there for nearly two years and left saying that he bought it at auction but there were title issues. It is in my name apparently by mistake and the way they want to fix it is foreclose! I am out of my mind about this. Any help or ideas are appreciated.
this is the worst company ever
During June 2011 I feel behind on my mortgage because of because of car repairs and Bank of America called me everyday about six or more times per day harassing me about making a payment. After constant calling I requested a loan modification and the representative took my information over the phone and said I qualified for a modification. She also provided me with a list documents need for further processing and said I will receive a letter outline and confirming the necessary documents.
Shortly after I receive the letter I faxed the documents and a representative confirmed she received them. About one month past so I started calling to find out what my next step was and to see if what or if I should be making payments.
Each time I called the call was routed to an “Account Manager” voice mail that never returned called. After about a week of none responses, I started leaving about 6-7 messages per day and still no response. I reached out by calling other departments that routed me back to the modification department and everyone was nice but consistently lied to me and never returning my calls or resolving my issues.
I finally spoke with a few managers and supervisor that seemed to all read from the same script, “I so sorry this happened to you but I will contact and email your account manager, his manager, and copy my manager”. Every single manager and supervisor said the same exact thing and nothing was resolved.
With my constant determination I still constantly called trying to find out the status. Finally I was able to call to other departments to be routed to the modification department and speak to someone that told me my application was denied because someone noted in the system I was unreachable. I was so upset I cried to know that my livelihood is at stake and someone just lied just to deny me receiving help.
I never faced this before with Bank of America before the merger. This is the worst company ever! All I asked for was a chance to get back on track with my mortgage payments. No chance of that now.
I agree with you about B of A. They have always been bad to customers ripping them off.
best of all - they will force you into the street
your house will be sold for under $20k and you'll be homeless
and never ever able to purchase another home
fraud, scam, illegal foreclosure, widespread deceitful practices, etc.
I am looking for others who "have been" or "are being" illegally foreclosed upon by boa. I want to prove a widespread pattern of willful intent of deception for financial gain of money and/or real property. Boa is performing this illegal activity under the disguise of innocently helping borrowers keep their homes by offering home loan modifications. They have no intention of giving a modification.
Please let me know if you or someone you know has dealt with boa on this topic. There is "strength in numbers". As long as we are approaching them one by one, they can act like we're isolated cases and blow us off. I've been fighting them the past 4 yrs by myself. It's time I try using a different approach to make them stop this scam. The recent settlement by the attorney generals of 49 or 50 states with boa does very little for us, if anything. The states profit by getting paid a huge amount of money, what I call hush money, while boa continues their deceitful practices with us. Please comment letting me know how to reach you, maybe through email, webpage, face book, or something? Thank you.
To Anti-SEO, You're either extremely naive and uninformed, or you're one of them (BOA). What you said used to be true years ago, but not anymore.
1. Today a bank makes more money by foreclosing because of the following:
A.) They received bail out money which was supposed to go to modify loans.
They instead kept the bail out money & didn't modify loans... because they knew they would get paid for what's owed on each house by the government.
B) The Government promised to pay the banks in full for the amount left owing on each home they foreclose on.
C) Plus the banks get to keep the houses and resale them & pocketing all the money received from each home
Concerning no one being entitled to a mortgage, you're right. But, when a person takes out a mortgage and pays 20% down and abides by all the rules and makes all the payments on time, yet still is scammed by the bank because they want your $50, 000 equity...it's wrong & criminal!.
The complaint has been investigated and resolved to the customer’s satisfaction.
Check your FedEx packages. If they come from Broomfield, CO you are actually dealing with Urban Lending Solutions and/or Walled Lake Credit Bureau, both third parties, both d/b/a Bank of America and Office of the CEO and President, Bank of America. You are NOT DEALING WITH A LENDER. You are dealing with a third party debt collector. These CROOKS have killed me. 5.5 years of hell, never late, never missed a payment.
file complaint with the Consumer financial protection bureau, CFPB. I have mortgage bank of america, bought me from countrywide, so much drama, i hate to even explain it all right now. i went to NACA, and they helped me try to get modified, and i still got denied and NACA filed complaint with CFPB, now bank of america kissing my butt and sending letters and i am in foreclosure, 3 court dates so far, no action yet, CFPB has taken over for the independant foreclosure review, IFR, I thought all my chances were over, i still no job extremely depressed filed disability, im 48 and unwanted by employers, no husband, never married, 2 grown kids 25 and 22. so many troubles no car, living on 74.00 a week from unemployment, I m praying i get approved. try to modify or move, hope bank pay me at end, im so tired, but im greatful i fought for 5 yrs, and im still in my home. foreclosure started in feb, 2013.
Yes BOA scammed me too and would not allow me to negotiate anything because my house was in my deceased wife's name. The told me I had to go thru the probate court process and would not discuss the loan with me at all. When I was making payments on time it was all good but it was clear they felt like they had me in a corner. They could have easily put the deed of trust in my name if they wanted to. I had credit card companies and
auto loan creditors who did it for me but not the sleezy, cheezy Bank of America. Home got foreclosed but I will be able to rent it out from the new bank that bought the mortgage. They are supposed to show the original promissary note during the sale transaction. If not, I may have a case to sue their sorry ###. Bank of America originated in Italy and is not truly American. Do the research. If this America's Bank then we are all in default because they intend to screw all their customers in the ### with no lubrication!
I am one of those victims of Bank of America's illegal practice of mortgage foreclosure. I have had my mortgage with BofA since 2004. I was forced into an early retirement in 2006 and being without a job, I decided to file for a Loan Modification in 2009 to lower my monthly payments and that was the beginning of my nightmare with BofA. So far, I went through 2 different Trial Payments and finally a permanent loan modification. I NEVER missed nor defaulted on my mortgage payments NEVER. Two days ago, I received a CERTIFIED letter from BofAmerica claiming that I am $19, 000 behind and they are filing for foreclosure. When I called them for an explanation, I was told that they made a mistake and Yes they have received my payments but theY FAILED TO APPLY THE MONEY TOWARDS my mortgage payments. Yes that is illegal and unethical - what do I do? Who do I contact for justice? I am 68 years old and have worked very hard to purchase my house ($20, 000 down). This is supposed to be my retirement home to spend my golder years and BofAmerica is attempting to take my house from me while my payments are current. I am sad and disappointed and distressed and fighting BofAmerica is a Losing fight. Please tell me how this can be resolved.
Early in 2012 I applied for a home loan modification with BOA. I was told by them that I did not qualify for a loan modification because I was not behind on payments. I was told to stop making payments so I could receive assistance. I worked with a counselor at BOA Sean Killian (who is no longer employed there). I have transmission logs dated 7/26/12 of faxes that I sent to BOA. Sean told me numerous times that he had not received my information even though I have the logs to prove that it was sent. I had a letter fedex'ed dated Sep 20 2012 received Sep 21 2012 to me from BOA stating that "We are unable to offer you a modification because you did no sign and return the modification agreement that we had sent you more than 30 days ago". I have looked up what this is and also told by the hope hotline agent Erica Correa that this is stating that Bank of America had sent me a loan modification agreement and terms but I did not sign and return this documentation. I have never received any such documentation and can prove that I have not through UPS, Fedex, and USPS. Various representatives at Bank of America have told me that they sent this documentation. However when I ask them to provide a date sent and a tracking number they always tell me X department handles that. They transfer me somewhere else where I have to start all over. The only thing I have received from BOA is that my account is delinquent and I need to contact them. When I first received this Sean Killian advised me that this is normal and its just an automatic letter that is sent when someone misses a payment. On Feb 14 2013 I called BOA again and was told that my home is in foreclosure and has been since Sept 2012. I have never received anything from BOA that is showing my home is in foreclosure. They state they have sent me a notice of intent for foreclosure. When asked to provide proof of this they are unable to. Then they tell me that the letter I have is a foreclosure notice. But it just says to contact them because my account is delinquent, which told by Sean Killian this is normal. Now another rep of BOA is telling me that my home wasnt in foreclosure since September but actually since February. So they can't even agree when I have been placed in foreclosure. I was recently laid off of work in November. Talking to a rep Feb 16 2013 I was informed that I do not qualify for BOA's unemployment assistance because it is only for homeowners who are 90 days or less behind on their payments. When the reason im so far behind on my payments is because I was advised by BOA to stop making my mortgage payment so that I could qualify for a loan modification. I believe this practice of "losing paperwork" and giving consumers the run around by BOA is not only unethical but illegal. Arizona has been hit very hard by the foreclosure crisis and BOA is doing everything it can to not help customers.
My second complaint is against the HOPE line (888 995 HOPE) that is cofunded by mortgage companies. I have called their line and when you call they have an automated recording stating if you feel you've been the victim of a loan scam to press 1. I hit 1. It connects me to someone who takes my information and gives me a reference number to put me on hold so they can transfer me to a "fraud specialist". This person then asks me if I have been the victim of 3rd party fraud. When I reiterate multiple times that I believe it is my lender who is actively participating in loan modification fraud. The agent then tells me they are unable to help me because its not 3rd party and they dont help with servicer fraud and are not able to provide me legal advice. I understand that since major banks are the primary funders of the hope hotline that they do not want to give out advice that would hurt their funding, however, this is the hotline you are advised to call by banks who are supposed to help you.
Everything I am claiming in this can be proved. I have numerous recorded phone calls to BOA, the hope hotline. I have documentation showing when I received items from BOA. The fax transmission log of my request for mortgage assistance.
I do not have the phone calls with Sean Killian recorded because I did not think I would need to record them. I have confirmed through multiple agents that these practices are regular of BOA. Particularly the part about "stop paying your mortgage so you can get a loan modification". The reason for my original loan modification request was that I had taken a 53% pay cut at work.
If this is illegal what type of lawyer would handle this? Consumer fraud? Mortgage foreclosure?
I hope this can be resolved before I am foreclosed upon.
Also for recording phone calls Arizona is a one party notification state. From what I can find I do not have to tell them that I am recording the phone call. However if I do I am told that "bank of america does not participate in recorded phone calls and if i do not advise them that I am turning the recorder off they have to disconnect the call". I tell them that I am not turning of my recorder and they hang up on me. I do not think it is right that they are able to record consumers but refuse to be recorded themselves. I am pretty positive im acting within the law but want to verify this.
I started a modification program because I forsaw a financial problem due to my change in employment. I began by faxing everything they requested, on a daily basis. They kept telling me it took 24hrs to show up in the system. I would call them daily, just to have them tell me, that it's not showing up in the system. I was having to refax documentation on a daily basis. On some days, I would have a representative tell, it's in there, then another one would tell me, they can't find it. They finally sent me a letter telling me that I was denied the modification because documentation was not sent in on time. I requested an appeal. all of a sudden, I stopped hearing from them. So, I retained an attorney. Now, BofA has started sending me letters, indicating they can help.
your company name is FRESH START -legal group with two lawyers?..please give me names and licence #..and when I asked for LIC# the customer service hang up! why are you posting here complaints when in reality you are scamming homeowners?.
.I will report you to the DOJ! Timothy Stull
[protected]
20th of Aug, 2012 by Timothy Stull 0 Votes
"We have been very successful in acheiving Deparment of Justice modifications" for our clients. We have been battling B of A for 12 years & know how they operate. Feel free to call us at 877.297.7011 for more info.
We have been very successful in acheiving Deparment of Justice modifications for our clients. We have been battling B of A for 12 years & know how they operate. Feel free to call us at 877.297.7011 for more info.
We had our morgage bought out by Bank of America. Ever since our payment has never been the same as when we first bought the house. We have a fixed rate our taxes went down and our insurance went down and the payment keeps going up and they won't tell us why. Now we are struggling to make the payment each month and according to them we should get second jobs. What kind of bank does this?
close account without reason
I opened an account with Bank of America, I was appproved I recieved account numbers, debit card and checking account.. I haven't used this account yet. Its only been a week since I was appproved and have recieved all of the above items. I recieved a letter a couple days later saying that my account is closed. I called the same day I recieved letter and they said they don't have to give me a reason. Isn't this discrimination? How can you make other complaints on this bank?
I have never had a good encounter with Bank of America. No one at the branch has the authority to help you with anything except deposits...G_d forbid you ever have an actual question or fee on your account...they make it so difficult that you just eventually just give up! Had an incident in Dec 2011, where there was a fee on my account, they couldn't tell me how it got there or why it was there, told me to go into the branch same thing, neither the teller nor personal banker. Or manager could figure where the fee came from besides they said that they did not have the authority to reverse a fee...even though I had never had one before? Said I had to file a claim and someone would look into and get back to me by mail with two-three weeks...in the mean-time another fee was pending because I had not paid the unknown fee...? Since the incident in Dec 2011 at the Brea/State College local I have since received a letter stating that I will now be charged a $10.00 Fee if I do not make a monthly deposit of $1500.00 I had to call in again to see what my options were, not sure about you but, I do not have the luxury of leaving a balance of $1500.00 in my account every month just to avoid a $10.00 fee! SO the rep on the phone switched me to an ATM acct only...where you do all your banking through the ATM...That was in March 2012. Thinking everything was OK and taken care of by the previous rep, I tried to make a deposit today and the ATM would not take my transaction, After spending 45 mines on the phone with "Customer Service" and no closer to an answer, I had to go into the Branch where I was met with someone who asked for every single piece of my information yet again, but still couldn’t help me and put me back on the phone to customer service after speaking to yet another rep and a supervisor They still could not tell me why my account had been closed, they said that there were no notes on the account but a code stating that if the account had a low balance for 120 days that it would close, they could not tell me who put the code on the account or the date it was put on the account...had to open yet another claim to find out what the heck is going on at the Brea/state college branch...I can tell you what's not going on there...Customer Satisfaction or Service, ! I can't believe in this age that we still allow these financial institutions to bully us into paying their fees and require no customer service and satisfaction in return. What happened to the days where people united and refused to patron these kinds of establishments! If we do not complain when we are unjustly treated or do not receive the service that we deserve...It's your money, we can no longer let these financial institutions to take our hard earned money and bully us into staying with them just because...I encourage anyone and all to switch to a local Credit Union where they can help you on an individual basis, credit a fee once in awhile if you haven’t had one credited and for G_d sake give you great customer service without having to talk to 5 people in customer service before having to escalate to a Supervisor! If they have gotten too big and have lost their service aspect I suggest converting to a Credit Union that is still grateful for your loyalty and service! Can you say CREDIT UNION! I can! And anyone can join! Try it you might just get the great service you deserve regardless of the amount you deposit each month. Credit Union for the rest of us that aren't part of the 1%.
Sincerely, standing up for our rights, is our American right! We are not going to take lack of service any longer! Lets standing united and send a message we weren’t going to pay their $5.00 fee and were not going to put our money into establishments that do not consider our patronage worth keeping and that means giving us GREAT customer service at the ONE level not the 8th level.
i hear you about BOA. a few years ago my cousin did some work for someone who paid them with a check from BOA. she went to the BOA bank to cash it and was told they don't cash checks unless you're a customer with them while all other banks (at the time) didn't have a problem cashing a check written by their customers. now she could have deposited it in her account at another bank but she needed the cash that day and couldn't wait for it to clear with her bank. long story short, the teller and manager were rude and unhelpful which caused my cousin to flip out (and thats putting it mildly). she ended up getting arrested for disordely. unfortunately BOA broke no laws by not cashing the check written by their customer. then they started needing thumb prints to cash checks. all ###. then we bail them out and they still act like we should be greatful to them. they will be onb the virge of bankruptcy again but this time we don't bail them out.
funds hold
I have deposited a paycheck 1x / month for years. All of a sudden, bofa is putting a 2 week hold on the funds. Last month the supervisor was "generous" enough to remove one week of the hold. This month I am told that the check went to "risk management"—cannot give reason and $304.00 is being held for 2 weeks. This may not seem like much to people and not certainly bank of america. I am just getting on my feet after 3 years of unemployment... The only thing that supported me was a $500 check from a reputable company in new york for which I work as a contractor. Risk management? They will tell you any lie to hold on to your money and then they told me I don't understand because i'm not a banker. No, it's because i'm not a liar.
Bank of America also did that to me. I checked the paying party and their money were already taken from their bank but bank of America saying they are verifying if the fund was available. Bank of America lied straight up.
maliciously putting my loan into 4-closure
First countrywide put my loan into 4-closure from the beginning, because they refused my own personally paid insurance companies windstorm & flood insurance policies! Then I spent months calling & getting the "run around" going back & forth mailing paperwork which they continually "refused to accept"! Now they even turned down my professionally prepared f. E. M. A. Approved flood zone property documents, as they went "on & on" about it was the wrong paper, it was signed in the wrong place, it was "in-accurate" and each & evertime they came-up with a new excuse and after providing them with 5-different copies of this paper over a series of additional months they refused it again "each & everytime" from a state licensed pro. Survey co! This is when my real problems started, because thats when they "illegally" started adding additional "lender placed insurance coverage" at 4-5 times my original cost that I had previously paid for my personal home coverages! This is when they started my funeral arrangements to put me soo far behind and later start 4-closure proceedings with the court! I fought the 1st 4-closure process with the judge right from the beginning after carefully explaining to your honor just how countrywide started all of this "illegal" activity with my mortgage! That 4-closure process was "thrown out" and the lawyers who started it totally backed-off and cancelled the whole process! Then boa took over and turned me down 4 different times in about 18-months for a loan modification without telling me why! You see, they told me all along that I had to be atleast 3-months behind in my payments before even ever being considered for any type of help! Now, a boa representative would call-me atleast every other day telling me that I had better "pack it up asap" because my home had already had been 4-closed-on and my property was now owned by the bank and I would be escorted-off the property by the nassau county sherriffs dept, this went on for months as I tried to explain to those ###s that it was totally impossible for that to happen because it never went before a judge! Luckily for me that florida is 1 of the states that requires a judges signature for a final foreclosure hearing before the bank can steal your house from you! Now sls is handling my account for boa and they sent a field rep out the middle of last month that tried to "strong arm" his way into my home telling me that I had no choice in allowing him to come into my home for pics & an inspection for boa! Well I threw him off my property with a stun-gun that I bought on-line for protection of thieves like boa! ( ( ( ( (I will fight tooth & nail to the very end to get my house back from the thieves at boa for free) ) ) ) ) I refuse to roll-over and play dead to the ###-sucking boa 99% of control freaks, money-hungry, greedy sob's that think they can control me! If your not part of the solution, your part of the problem! All of us 99% need to pull together and fight these corrupt people together!
I have been in th is for almost 2 years the same old runaround call back ina week and will have an answer I call sxme old thing week after week. I have been told that my modification loan was approved & I should get the documents to sign from fed ex. That was 15 months ago how much more can I take I got a sick mother living with me & I am on disability with health issues and can't afford all these bills since I got on medicare. I am only 52 had cancer & on a lot of meds. I have to see specilists & doctors for8 -ears and ongoing treatments what the hell am I supposedto do
I HAVE A SIMILAR SITUATION, A COUNTRY WIDE LOAN THAT ME AND MY MOTHER PURCHASED MORTGAGE INSURANCE ON IT WAS INCLUDED IN THE LOAN, WE GOT IT CAUSE OF MY MOTHERS AGE, COUNTRYWIDE HAD OFFERED US THIS AS A PART OF OUR DEAL STATING IF EITHER ONE OF US PASS AWAY OUR MORTGAGE WOULD BE PAID IN FULL.WELL MOM PASSED AWAY IN 5 WEEKS OF CANCER IN OCT 2017 I CALLED THE BANK AND THEY SAID WE HAD NO INSURANCE, THEY HAVE GIVING ME THE RUNAROUND TO THE POINT OF HIRING A LAWYER.LOTS OF DECEPTION AND FRAUDULENT ACTIVITY BETWEEN THE TWO BANKS AND WHERES THE BANK NOTE BEING HELD.NO ANSWERS TO MY QUESTIONS JUST A BUNCH OF ###.BUNCH OF CROOKS THEY ARE.
living nightmare!!!
BOA is an perfect example of what does NOT work in America! I had my credit cards, mortgage, savings and checking accounts with BOA and it meant nothing to them when they jacked up my CC rates after I missed my payment dues date by one day and then missed my minimum payment by 82 cents! Both cost me my favorable 8.5% rate and after calling them to ask them to be reasonable and take into consideration my many years of charging and paying all their bills faithfully and on time, they rewarded me by reducing my credit line from $15K to $8K and because they did that, my outstanding balance now amounted to more that 80% of the credit line value so I was hit with another penalty and my interest rate went to 28.8%! Our AAA credit cards which were funded by BOA interest shot up as well and because my wife had her AAA credit tied into mine, her AAA BOA credit card rate went up as well! After spending countless hours on the phone mostly waiting after the automatic attendant placed me in Queue, I was not allowed to speak to anyone who had power to change the rates for me!
Seriously, I've had many banks in the past (Boston Five, Suffolk Franklin, Bank of Boston, Bay-bank, Citizens, Mt. Washington bank, South Boston Savings, Massachusetts Cooperative, and a few others) but I have never been treated with such disdain or impertinence and ultimately rudeness and disregard. Bank of America should have been allowed to fail so that perhaps out of the rubble a few decent SMALL banks could rise.
I've already posted my opinion about Bank of America. It's a doomed to fail bank because it does not understand that people are it's customers and people matter. My wife and I dumped BOA and we refinanced with a local credit union. Try to get in with one if you can. They seem to be more like the banks of old that I remember, and worked with us in Boston. Also, note that their accounts actually pay an interest rate that you can calculate with out too many digits to the right of the decimal point: what is 0.05% on a savings account anyways? It's the principal of it that I'm talking about here. The kids can actually see their acct grow with the credit union. Check it out you may like them.
phone harassment
We receive approximately 10 phone calls per day from Bank of America regarding our mortgage account. We get phone calls even before the payment due date and everyday thereafter. Once the payment has been made, we still get phone calls asking for payment. We get tired of answering these calls and repeating the same information. Is there any type of harassment the bank can be charge with, because this has become more than just annoying? When trying to contact them, the person we talk to in customer service will say they will make a note on our account, but the phone calls continue. What recourse, if any, do we have?
The complaint has been investigated and resolved to the customer’s satisfaction.
pay your bill on the first when its due and you wont receive the collection activity duh!
credit card limits
Good old Bank of America. Until now, I actually encouraged people to do business with them. However, over the weekend, with absolutely no warning, while I was on vacation in Key West and using my BOA credit card, my credit limit was decreased by $3, 000. This is not the end of the world type story, but it did cause me a lot of distress and I had to make a number of phone calls to make sure that the charges I made while on vacation were not rejected. They basically cut my credit limit because I have co-signed for college loans for my sons. I have never been late on any payment and my credit score is over 700. My sons are now earning in excess of $150, 000 a year so they are paying the loans. Perhaps they did me a favor. I am rolling over an IRA and will now definitely put it into my credit union.
excessive fees
I don't write checks. I use my debit card for everything and I use it as credit to avoid ATM/ABT fees. Also, I do this because I don't want to get in to the overdraft fee game. And I am sure many people think the same way. But, I found out today - the hard way - that Bank of America can choose what type of purchases (charges) are being made to my account without asking me, thus opening up a way for them to keep my hard earned money.
Here is what I was told by customer service; If the B of A gets a request for funds from a vendor more than once for the same amount they consider it a reoccurring debit, and will pay it no matter what the account balance. Also, if the vendor tells B of A that the account is reoccurring they will pay no matter what the account balance.
When I opened my credit union account I kept B of A for when I travel - so I could still cash checks. But, my Norton Anti-virus subscription was still paid through the B of A account - I forgot to transfer it to my credit union. When my subscription renewal request went through it put a negative balance of $3.65 on my account for which I was charged a $35.00 overdraft fee - which is 958.9% interest due immediately. I was then sent an email stating I had to pay it by the March 16 - 3 days from now - or get charged another $35.00. When I called to figure out what was going on I was told by customer service that these fees would keep being applied until I brought the account to a zero balance. To make matters worse, to stop having this payment flagged as reoccurring I would have to pay an additional $30.00 - per charged item.
In the end my $3.65 overdraft cost me $35.00, because customer service waived the $30.00 fee - not out of the kindness of their heart, I had to beg. But, this could have easily cost my $100.00 by Friday if I didn't take care of it right away.
But, what makes me really angry is the $30.00 fee for correcting their change to my account. I never asked B of A to make this reoccurring. B of A just assumed it was and for it to be corrected I would have to pay. I'm not sure, but is this legal? What's more - and someone please correct me if I'm wrong - a Federal law was passed in mid-2010 making banks inform their customers that their account would go in to the negative because of a Debit/credit transaction. In my case I was never informed. Does the reoccurring debit free B of A from having to informing me? It seems to me that B of A has found a loophole in the Federal law and for those of us who try to close it, they charge us.
So, luckily I'm working near a B of A location. I went in and brought my account to zero and closed the account. I will never use B of A again. For anything. I will not even use their ATM's. Furthermore, I plan to spread my story as far as I can to warn others.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to my Bank of America to withdraw a sum from my savings account to invest in another bank that paid higher interest. I asked for a Cashier's Check, & was informed that the fee would be $6.00. Since BOA had only paid me $6.45 interest in the past 4 months, I thought this was ridiculous. Rather than submit to this form of "bank robbery", I took my money in cash. BOA has forgotten that good customer relations rely on the small courtesies and services that only a bank can offer to its customers, including reasonable fees for such services. Gouging customers with excessive fees is not good business. The next thing they may do is install toll booths at their doors and charge a buck to enter the bank.
I have only been banking with Bank of America for one year now, but it hasn't been a good expieriance thus far. This past week though was horrific. My lovely wife and I spent the weekend in Louisiana to celebrate our 1 year anniversary. We made a mistake in our spending and unintentionaly overdrew our account.
An old purchase surfaced late and one of the hotels charged us an extra $30 to park that we weren't expecting. We discovered the error upon our return and notified the bank to resolve the issue. At that point their were already $140 worth of charges for our $90 dollar mistake. The customer service representative suggested we not take any action yet because their were more penalties pending. She told me they would be able to work something out with us on all of them once they cleared. Nine penalties and 2 customer service reps later they told us their was nothing that they could do. So now Bank of America expects us to pay $455 of penalties for a $90 mistake. I went into the branch to resolve the issue and was told that I shouldn't have followed their own reps advice and that they could not check with their own customer service department. The associate I spoke with left me waiting twice to speak with the branch supervisor, and both times returned stating she was unwilling to work with me. She never spoke to me personally and simply had him give me her card and placed our account on hold. I explained to them I have a small struggling business and my wife is a part time teacher. We could manage the $140 fees but $455 was just not possible right now. Don't you think that is a real bully tactic?
Bank of America messed up my account. I was in positive balance and now I am owing them $185 in overdraft fees. It seems that they withheld two debit transactions until my balance went below and then let the other ones go through. That's when they start charging me $35 for each one. I asked why they charged me overdraft when it clearly showed that my account was in the positive. They stated that I was not able to view the transactions that caused the overdraft but assured me it was not the bank's error. They are such rip offs. Some of their customer service reps are so RUDE and act like they are the bank themselve. I am closing all my accounts with Bank of America.
This corporation has more cojones than a brass monkey. We have a B of A Visa card and it has been a continuing nightmare.
It began when I made a payment online on our due date which happended to fall on a Friday. When the next statement came I noticed a $39.00 late fee. Upon calling the Customer Service number I was advised that they don't credit payments until the next business day. Thier attitude was "We're the bank and we don't care". I paid with a debit card. That is the same as cash! I was also told that if my due date fell on a weekend I'd have to make my online payment on Thurday for it to credited before the next Monday. I have to pay BEFORE my due date or they ding me for $39.00! This is BS. I want to know how they get away with this.
We previously had a small energy efficeincy loan line of credit with them for the purchase of a new water heater and gas fireplace. These people charged me $3.00 to make my payment TO THEM at their drive up window!
I paid off the loan and am transfering my small card balance to a local credit union acount where they remember and stress the concept of customer service.
B of A will never miss my business, they're too big for any individual to make a difference but I'll know that I have done my part to eliminate their inluence on my life and my blood pressure!
cash for keys program
I have been in contact with Sen. Baccus office and was told of the "cash for keys" program settlements of up to $2000. I had a loan sold to Countrywide in Jan/Feb 2008 after purchase in Dec. 2007 on Cedar Creek Rd. in Plains Mt. [protected] which soon after was foreclosed on. I understand there were several attempts at auction sale and not even sure if i an still the owner or if it sold which I assume has occurred. I tried to contact Countrywide and get my redress under the "cash/keys program. Please all help I can get is greatly appreciated as I am presently a homeless unemployed USAF vet.
holding refund money
I a customer of snow drift farm in tucson, arizona. Due to illiness and mounting medical bills, the company had to close.In november and december, snow drift farm was having a liquidation sale on their inventory. I purchased slightly over $100 in stock. Late december, they posted on their website some orders would have to be refunded because they had sold out sooner than expected. Mid january, I received an e-mail with my refund confirmation. I was slightly disappointed but I knew I would at least be getting my money back. February, I contacted snow drift farm but could not get anyone so I went to the website. According to their website, bank of america's policy is to hold the funds from their final closing sale for 6 months. Rather than process all of the refunds, bank of america is attempting to force snow drift farm customers to do a charge back. If the customers do a charge back through their credit card companies, snow drift farm will have a mountain of charge back fees. I'm sure all the charge back fees will drain the bank account of snow drift farm but bank of america will make a huge profit. Sounds like they like taking money from companies when they are down. So basically, snow drift farm looses out and so do their customers but bank of america can show a profit. What's fair about that ?
Actually, I have called the numbers. I was given the run around. Second, this business had been in business for a number of years. Several of my associates had purchased through them with no difficulties. When something wasn't in stock, they always received their refunds. This is a very reputable company with no complaints. Can you say the same about Bank of America ?
fraudulent refinance practices
I was a bofa mortgage customer, generally happy, and contacted them about refinancing my mortgage. The mortgage rep I was sent to asked me for a lot of information... Much more than necessary. They not only asked for my 401k account balance, but wanted a statement of what my account is invested in! They asked me for a credit card, on which they said they would place a "hold" for $450 to pay for the appraiser who would come to my house if I moved forward with the application. I gave the rep my credit card number (I figured, after all, I was already doing business with bofa for my current mortgage). After speaking with my husband, I contacted the rep two hours later and cancelled my application. He confirmed that the hold of $450 on my credit card would be released. This was on december 5th 2011. However, they did in fact take the money from my credit card. It was not just a "hold". It is now february 12, 2013 and despite many calls, emails and escalations this money has not been refunded to me. Needless to say, I refinanced with another financial institution and will not be doing business with bofa ever again.
I have the same thing going on, I took a $20, 766.. loan in 1995, it was suppose to be an 'Accessibility Loan' low Int. and payments for disabled persons on a fixed income.
The LOW Int.rate is 8.53% for 25 years. I had a checking account with automatic payment taken out on the 1st. of the month. Their payment was deducted the second my SSI payment was deposited into my account. About 7 or 8 months went by and I got a notice that my home was in foreclosure because I had missed one (1) payment of $170.55. I asked how that could be when they got paid before I had access to my money. Well, the woman got a flustered and had to check on that and would get back to me. They had to MODIFY the loan and I had to pay fee's to do this.
Then in Sept. of 2005 they applied the Oct. payment to Sept. so it shows 2 payments made in Sept. and none in Oct. I said does that look feasible? I have an income of $848.00 a month, why would I make two payments in a month and none the next. They just ignore this and keep on about missed payments.
I closed my checking account with them in 2006 and every month I take the cash into the bank and pay it in person and get a receipt. BUT they still insist that I have missed a payment, or 2 or 3 depending who I talk to. And the year and the months of these missed payments keep changing. The last notice was 3 missed payment's, two (2) in 2007 and one (1) in 1996. I have asked in writing oh, 6-7 times or more for the past 2+ years to show me proof of these missed payments, and to give me copies of every piece of paper they have on me for this loan and my checking account, they keep telling me that the loan history is so old they can't find it.. I told them in that case I guess I don't have a loan with them, and to send me paper's showing the loan paid off. That has not happened.
My credit rating is so bad now I can't get refinancing anywhere, even though the house is worth around $450, 000.00 and the balance on this mortgage is about $13, 000.00. I have paid Bank of America approx. $34, 792.20 for this $20, 000.00 loan and that is not counting the extra fees for that mistake of theirs back in 1995/96. I still have 7 years left on the loan.for a total of $51, 165.00. That's $30, 399.00 in Interest.
Here is another illegal thing Bank of America does...according to 'AARP' " they deduct overdraft fees from customers 'Social Security' deposit. In a class action lawsuit filed in 1998 they were accused of illegally seizing the directly deposited Social Security funds of beneficiaries without their consent, to pay bank fees they ALLEGEDLY owed. From 1994 to 2003 the bank collected $280 million in overdraft fees from S.S. deposits. Bank of America lost the case in 2004 and was ordered to pay up to $1 billion in damages." " AARP and other consumer groups, filed a friend of the court brief noting that state law protects S.S. deposits from creditors that do not use the judicial process to collect debts." "Social Security is meant for basic necessities" says AARP lawyer Barbara Jones. "Banks can't just go into people's accounts and take money needed for food or rent or health care".*
*(from an article published in 'Parade magazine' date unknown, )
Bank of America will also pay an electronic debit over and over again, and then deduct overdraft fees. They did this to me, a Co. kept running the same charge through my account and even though I put a 'stop payment' on it, at a charge of $20.00, BofA kept paying it. I owed this Co. around $125.00 for a purchase I made and BofA paid them over $1, 000.00 out of my account. I finally got BofA to return about $300.00 of that to my account..
footnote*
I borrowed that money to make repairs to my house, now I need to make some of the same repairs again, and I have a water pipe leaking and it is rotting the wood floor in the bath around the shower. I don't know when the shower is going to fall through the floor, but soon I think. The tile step into it has crumbled and I put bricks around it. One of these days I may get so fed up with BofA that I will tell them to take the house, won't they be happy when they find out the floors are rotted and molded, the plumbing needs to be re piped, and the electrical system is about shot. Well, the house was built in 1956, if I could get refinancing with a decent Int. rate things would get fixed.
they are either incompetent or criminal
I went through mediation with bofa and their law firm, potestivo to secure a home loan modification. I was granted a trial mod with the home retention dept. I completed the trial mod exactly as ordered, but was later denied a permanent modification. I was told by my "negotiator" (Andre) that I was $600 short in income per month to qualify. 3 months ago, when I started the mod my income was right on. My financial situation has not changed since the trial was granted. He said that there were "no guarantees, " and that I was told that my "final modification would 'probably' be the same as my trial - key word probably". But, hey, I could begin another "brand new" trial modification with making homes affordable, and pay a trial payment of $1, 160.00 instead of the $820 payments that had been agreed to in mediation. $340 more per month than my previous trial payments. So let me get this straight-i have to make more $ to pay less, but if I make less $ I have to pay more. The home retention program is based on your net income, but the mha program is based on your gross income. A third grader could figure out that this doesn't make any sense.
It is a huge scam and we, the taxpayers have given the bank the tools to manipulate this economic crisis for their own benefit. I have been led around like a dog on a leash by this bank. I have faxed them close to 1000 documents over the past 1 1/2 years, duplicates over and over because they claim they don't have them. They are either incompetent or criminal. They are not helping customers with modifications. Look online at the complaints about bofa and home loan modifications.
This is happening to me as we speak! Is there any relief!
insuficient funds fees
Had a check that was supposed to be held by the recipient run through prematurely. The Bank paid the bigger check and cleaned out my account, causing an isuficiency of funds for the rest of my sceduled payments, the charged me a fee for each one. They returned checks for $19, $14, and $30, While paying checks for $500, $517, and $219 plus others. I paid 8 $35 fees. I was told that there was no help to be given for these fees. It took 2 weeks to correct with our incomes. I also paid a $35 fees for being in the red for 5 days, even though I had taken care of the original checks that put us there and their fees were causing the extend insufieciency. They are sickly sweet on the phone, but totally unwilling to help or refund fees.
The complaint has been investigated and resolved to the customer’s satisfaction.
unfair credit bureau reporting late payment
During the Summer of 2011 I was unemployed. I have had a mortgage loan on a property in Grand Junction Colorado.
I had been paying the same payment since Spring of 2008 and have never been late.
In August of last year I received a letter from BOA with a check for the amount of the payment I had made in July.
I contacted BOA and was told that the had me the check for my payment because I had paid the incorrect amount. They had upped my payment do to an adjustment they had decided to make on the escrow portion of my payment to the tune of $82.00 a month for a total of $984.00 a year.
I was connected to a specialist and I explained my situation that I was unemployed and could not afford the additional $82.00 due to my employment status. The representative offered me a lesser increase of $34.00 to my total payment which I agreed to pay.
I then immediately deposited the check they sent me and sent a new check for the new amount to BOA and have continued to pay this amount since.
In November I reviewed my credit with the Creditkeeper review service and found that BOA had reported my July payment as 30 days late which lowered my credit rating score by as much as 40-50 pts.
I called BOA and they have refused to correct the reporting even though the issue of the July payment even though I had made my payment in good faith and had never had a late payment on the history of the mortgage.
I feel this is extremely unfair way to treat a customer and I would like any advise of what can be done. I have filed a dispute through Credit Keeper but It is still showing on my recent credit report.
Tom Vitale
Englewood, CO
stealing money/erroneuosly threatening foreclosure
I strongly advise everyone not to deal with bank of america! I had my home financed through these thieves, thank goodness I have refinanced with a decent bank. Bank of america "claimed" that I was 3 months behind on my mortgage and threatened to foreclose on my home. They repeatedly sent me duplicate notices in the mail (I think I recieved about 8 of them in one week) stating that I was 3 payments behind on my mortgage and if I didn't pay all 3 payments within 30 days; they would foreclose. I contacted them several times by phone explaining that there had to be a mistake, but they didn't seem to give a damn. I even printed off all of my cancelled checks that had been sent/paid to them for that year and mailed them to the bank of america proving they had made a huge mistake - once again; they didn't really care. They said if I didn't pay them 3 payments - they would proceed with foreclosure. I had no choice so I had to put off paying a whole lot of other bills that month and sent them approx. $3000.00. About six months later, I got a check back from them for the exact amount I paid them! What a bunch of ###s! Those thieves made me worried sick over nothing and played with my money for 6 months with no apology or interest on the money they forced me to over-pay them. I pray that this bank will someday be shut down and all of it's management figures be put out on the street! Do not deal with ''the ### of america"!
The complaint has been investigated and resolved to the customer’s satisfaction.
insufficient funds
I am very upset with how I was handled with Bank of America regarding insufficient fees that should have not incurred. We have been Bank of America customers for over 15 years, and was not handled correctly. Last night I had an alert that my account has a low balance threshold with $58.00 transferred $400.00 to make sure everything was covered and paid. This morning I was charged 2x$35.00 because they said that the funds I transferred from another account did not post until this morning. I was given a tutorial and the 3rd degree that I was wrong and their decision stands. How awful on how this bank has become with employees that are not good listeners. What happened. We are changing banks that caters to little people like us. Maybe they would have listened if we have millions!
Arrived in Puerto Vallarta Mexico on October 5th 2011. Had used my Bank Of America Debit card on several occassions at ONE atm (Banamex) within a month I saw multiple daily withdrawls happening on my account from atm machines in Sofia Bulgaria. While on the phone with BofA's fraud unit, there was a withdrawl from the same bank atm in Sofia Bulgaria. While I was on the phone with BofA and sitting at home in Puerto Vallarta! In total over 3, 000 dollars was drained.
Bof A replaced the amount, and re issued a new debit card. Soon after signing their fraud affadavit, I recieved a fax stating that since I was in posession of my card (which I was) then the activity in Bulgaria must be legitimate. I went ballistic, and they agreed to take a closer look. Have had this account for over 12 years, never had an ATM skimming problem, this was the first. But I was insulted that Bank Of America essentially pointed a finger at Me, the victim!
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My mortgage servicer promised a refinance with principle reduction over a year ago. The bank has sent an appraiser to my home twice but they keep expiring. At the end of every month I get a desperate call to make the payment which I make after more promises. They get me to send pay stubs and bank statements and promise to get it done before end of month. In May I got an email stating I don't have to pay if they don't complete modification but I had to make payment. In July I was promised a principle reduction because they hadn't completed refinance. I had to make payment in order to proceed but was promised it would be complete in 15 days. I didn't get anything but a call on the last day of the month which I ignored. Every month for over a year they at least waived the late fee. Now it seems like I was being called by a boiler room full of people just to string me along. Do I have any recourse.
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