Bank of America
Charlotte, New York
United States - 28255
|Mon||8:00 AM - 11:00 PM|
|Tue||8:00 AM - 11:00 PM|
|Wed||8:00 AM - 11:00 PM|
|Thu||8:00 AM - 11:00 PM|
|Fri||8:00 AM - 11:00 PM|
|Sat||8:00 AM - 8:00 PM|
|Sun||8:00 AM - 8:00 PM|
|Mon||8:00 AM - 11:00 PM|
|Tue||8:00 AM - 11:00 PM|
|Wed||8:00 AM - 11:00 PM|
|Thu||8:00 AM - 11:00 PM|
|Fri||8:00 AM - 11:00 PM|
|Sat||8:00 AM - 8:00 PM|
|Sun||8:00 AM - 8:00 PM|
First, let me say that Countrywide's criminal and unethical practices need to be stopped and all of u...
The fraud dept. at FIA Card Services aka Bank Of America is crazy. They closed an account over a year and a half ago due to fraudulent activity and opened me a new account. They said all the fraud charges were taken care of and I signed an affidavit. The newer account was closed in Nov 2007 due to divorce and was paid in full in the settlement. In Feb. 2008 I received a statement for $218 owed due to charges that had been found on the original account. It was from a Best Western in Europe and I have never even been to Europe. I have signed affidavits, talked on the phone for hours (mostly to people with an accent from another country) only to be told the issue is resolved then a month later the nightmare comes back in the mail. Today I faxed them 15 pages of items i had received, filled out, etc... from them. I sent it 2 times and sent the affidavit 5 times plus I am mailing it. This has been one of the worse experiences ever!!! They are sooooo screwed up. I wish I had never heard of them! Beware, stay away, close your account while you can!!!
I paid my credit card bill on saturday the 2nd. It was due on sunday the 3rd. I got hit with a late fee which...
I have had a Savingslink savings account with Countrywide Bank for two years. Bank of America has now taken over since purchasing Countrywide. For most of this time, the money just sat there earning a decent interest rate.
Recently, I have found better deals and decided to withdraw my money. Since this is a virtual bank, one way to do so is to link this account to an existing checking account at a bricks and mortar bank. I set up the link to my Wamu account and confirmed the small test deposits in my Wamu account. I even tried transferring a small amount first to confirm everything is working fine.
I decided to withdraw the bulk of my funds and initiated the transfer all according to the bank’s rules. One screen even confirmed that my transfer was within the daily maximum limit allowed.
Couple of days later, I received an email stating my transfer was declined and my transfer ability was suspended. I should contact customer service for more assistance.
Knowing that there is no documentation of a phone call, I like to test their customer service by email. I logged into my account and sent them a pointed inquiry as to why they had taken this action of declining my transfer and revoking my transfer ability.
I received a response two days later. The response was rather cryptic and did not answer both of my questions. Their response was “when this happens, transfer is suspended.” I sent them another email asking why “this happens, ” referring to the declined transfer. I am waiting for a response.
One of the phone numbers left in the email is to their Loss Prevention department. Undoubtedly, they believe I am a thief who has stolen my account access information and am trying to steal my money. When I transferred the smaller amount, they apparently didn’t care about a ‘thief’ taking that little amount.
In actuality, I believe this is their way of preventing large sums of deposits from leaving the bank. They will just say that they trying to prevent theft. They don’t care about inconveniencing their customers. They don’t want their customers to get access to their money. They only care about their own needs. As far as I am concerned, my money is being held hostage until I can prove I am not a thief.
My whole purpose with electronic banking is for convenience and funds accessibility. Their policies are contrary to my purpose even though they appear to provide the means to serve my purpose.
Well like other people, this company its nothing but lies! They took $415 from my credit card they tell me that with that money i was going to lock teh rate .etc etc... I tell the them that if in case i didn't get approve would they refund my money and they tell me YES!! Well they didn't approve my loan and guess what; now either Sergio Lopez or his manager Will Cervantes have give me a call.
PLEASE BE CAREFUL WHEN YOU DEAL WITH THIS COMPANY. If someone knows what can i do, i really appreciate if you can send me an email.
This is now the fifth company I have listed my timeshare with and been scammed. I know, why did I do it...
On 07/08/08 I went to the bank of America for wire transfer to Turkey. The amount was $30, 000. Jill Townsend...
FIA Cardservices (Bank of America) offered me a settlement agreement for my past due credit account, but...
When you do an over draft Bank of American will reshuffle all the amount for the last 3 days by largest to...
Will someone please contact me if there is a class action lawsuit filed against Bank of America for the way...
I opened a checking and savings account with Bank of America in 2005.I had direct deposit of my pension...
My son has been receiving harassing phone calls from these inept collectors and it is causing him to stress out. He was incorrectly charged while he was in boot camp ( he's in the Navy) and his account went into further debt through no fault of his own. He had called and made arrangements with them before he left for boot camp!
Now FIA card services has sent his account to a collection agency which is threatening him and calling him continuously. I resent the fact that he is being hounded by this agency while he is trying to do his job in the Navy. He was once again incorrectly charged and is now further in debt because they deducted funds on the wrong date. They are threatening to sue him. I say screw them, let them sue. He's already in collections because of their idiocy.
I have a Bank of America account. I deal with the bank nearly always by the Internet or telephone as I travel often. Awhile back I ordered a CD that paid 5% interest. I knew roughly the date when the CD would mature, but not exactly when, as the bank didn't include details of it in my bank statements. I received a letter from the bank that my Cd had matured and the bank had rolled it over to another CD paying only 1.59%. I hadn't asked the bank to roll the CD over, they do it without asking.
I could see on the Internet that the Bank of America was at this time offering interest rates of 2.5% on CD's. I applied online for another CD with the higher interest rate. Knowing that if I changed the CD that the bank had given me within 10 days there wouldn't be a penalty.
After a wait of several days the bank emailed me that I couldn't apply for a new CD online, but had to contact my personal bank for one. Seems the online offers are for attracting new customers. I contacted my representative by email asking for the CD to be changed for one with the going interest rate. There wasn't a response from her, I inquired again a few days later and was told that I had exceeded the time limit and would be penalized three months interest if I changed CD's.
My sister, who also has a Bank of America account, had the same experience. The bank must save a lot of money by paying less than the current interest rate. Another thing about the Bank of America is their horrible computerized telephone system. It's very difficult to get to speak to a human, and when you do they never know anything and can't help. They say they need to transfer me to another person to help. I plead with them not to put me back on the telephone computer system, but they mostly do.
I really dislike this bank and am searching for a better one.
I too am a victim of the bait and switch tactic that Countrywide Home Loans used. I had very good credit when...
If you go to the website for the Attny General for the state of California you will see the full attachment...
I am writing to say that I sold my Timeshare with COUNTRY WIDE AFTER several YEARS OF BEING ON THE MARKET WITH OTHERS IT TOOK A LITTLE MOIRE THAN 6 MONTHS BUT IT WAS DONE!
THIS COMPNY IS THE BEST IN THE BUSINESS
ALWAYS GOT STATUS CALLS FROM MY REP KATHY!
I WaS GOING TO GIvE IT UP A FEW TIMES BUT SHE STAYED WITH ME AND CONVINCED TO STICK IT OUT I WAS GLAD I DID! I HAVE GONE WITH OTHER COMPANIES IN THE PAST AND THEY TRIED TO MAKE ME PAYOVER AN OVER NOT COUNTRY WIDE THEY CHARDGE ONLY ONE FEE AND IT ALL GOES INTO EITHER THE SALE, RENTAL OR ADVERTISING OF YOUR TIMESHARE !
SO IF YOU WANT TO STICK WITH A GOOD COMPANY WHO STANDS BY YOU DO WITH THEM AND DO NOT LISTEN TO PEOPLE WHO NEVER COMPLETED THE TRANSACTION LIKE LANCE AND OTHERS...
I am sorry for the typos rewrote it thought important!
I sos not believe that thatperson did not get his refund, let's ask point blank
Lance, did you get your refund ? so if you did than you should eritw comerhing more and let everyone know the status! I cannot believe thisvompany would bot have listened to you ansd reied ineveryway to help too!
Bank of America credit cards have their system set so that sometimes due dates fall on non-business days, for example Saturdays and Sundays. However, they will not accept payments on non-business days, which means they will not accept payments on the due date, and your payment is therefore due earlier than the statement due date.
Specifically, a payment must be made by 3:30 p.m. EST or it will be credited to the next business day. Let's take a fictional example. Your statement says "Due June 13". Let's say June 13 is a Friday. You go online June 13 at 8:30 p.m. to make your payment. Too bad, it's already late, it won't be made until Monday, June 16th.
Or, let's say you go to your local BoA and make your payment at 3:40 p.m. on the 13th. Again, you are too late. Even though you are IN their bank ON the due date, it is considered to be made on Monday the 16th.
Now, obviously, you COULD have payed them on time on a Friday. Let's take another example. Let's say your statement says "Due June 15" and June 15 was a Sunday. You CAN NOT pay them on a Sunday. You can't pay them online, or on the phone, or in person, or by mail. There is no way. You can't pay them on Saturday, June 14th, either. So your payment is ACTUALLY due on Friday June 13th. But there is NO indication of this written anywhere on your statement.
So, again, if the payment is due June 15th, Sunday, and you walk INSIDE the Bank of America on Saturday morning the 14th and make your payment the day BEFORE it is due, it is STILL considered late, even though the employee is looking right at you and can look at the calendar and KNOWS you aren't making a late payment.
Then they will charge you a $39 late charge, and possibly raise your interest rate. This has happened to me! I've tried to discuss this and get the late fee removed, etc. and it's like talking to a brick wall. It's their "policy". I find this to be fraudulent. After all, in this age of computers, they can certainly accept payments on the weekend. The computer knows what day the payment was made, and the time down to the millisecond! They could certainly accept my payment made in person inside their bank on a Saturday, and they could also accept online payments on weekends dates if they so chose. I know that I can pay American Express online anytime, 24/7. I could log on Sunday at 11:50 p.m. and make that payment and they would consider it paid on time.
At the very least, they could change their due date system to not issue any payment Due Dates for non-business days. So if, due to rotation, it would be due on a Saturday or Sunday, it would either bump it forward to Friday's date as the stated due date (which is really true anyway) OR they could be courteous and bump it back to Monday. I could accept this, but not this sneaky cheating method of payments being "due" on days when they will not accept my payments.
I do not recommend Bank of America to anyone, for ANY of their services. I've had bad experiences with their savings, checking/debit AND online banking as well as credit cards. The only advice I have is to stay far, far away!
SCAM, LIES, MEET NEW PEOPLE. Once you give them your money you never can contact anyone you trusted. Keep...
I opened a checking & savings account 2 weeks ago. Deposited over $5, 000 to open the account of my money. I received 2 transfers of funds from a company I do work for that also happens to have BofA. Those went through just fine. On the 3rd transfer, they suspected it was fraudulent and put a -$888, 888.88 negative balance on my account and all my checks started bouncing like a blonde’s boobs on Baywatch. (lol).
So I call them and they tell me they suspected a fraudulent transfer?!? From a guy who logged into his account and entered specific pass phrases to get into his account and transferred the money. Meanwhile, he's done this 2 times before with HIGHER amounts with no problem.
So now, Bank of unAmerica has stolen all my money and held it hostage until this other guy calls them and clears this up.
I thought we have rights in the country. The right to bend over.
This company is a joke!! They contacted us regarding selling our timeshare in Florida (Mystic Dunes) in Feb '08. The person we spoke to was Kate at ext. 3003. She had said they had a buyer for our property that was offering $23, 500. This sounded too good to be true but my wife insisted we hear what they say. I told them I needed a couple of days to think about it. She called several times after and left messages on our answering machine that they had an immediate and confirmed buyer and all we needed to do was pay the fee and our deal would be started. I called her back and after negotiating with her and her "supervisor" we agreed on $500 for them to start the process with the understanding that if the deal fell through we would receive a full refund. Well after several weeks and not hearing or seeing anything I called again and again and was never able to get a hold of "Kate". I did manage to speak to her once but she was so frazzled that she pushed me off on some other guy. His name was "Sean Thomas" and his extension was 3012. Sean was supposedly handling the escrow portion of our transaction. He said that everything should have been back and gave some big apology and said he would "look into it". After another week he called after I threatened to take them to court saying that there was a mistake on the title report and they needed to submit it again. So another week goes by and he called to say that the closing documents went out and I should receive them in 2 days. 2 days and nothing so I called. He said he would send them again, nothing still. So I called again and all of the sudden he's gone. No longer works for the company. The receptionist said he got called back to the National Guard. So I asked for a supervisor and got a "Frank Johnson" this time. He was very apologetic and explained no one knew "Sean" was being recalled. He tried to say that "Sean" left a lot of open files that didn't move off his desk. Now is when it gets good! He said "Sean" never did anything with our file and that the "buyer" cancelled the deal a month ago! A month ago????? He again apologized and said that he was working with the "President/Owner" of the company and was authorized to make things right. He said we could either receive a full refund or he would relist our property with their "platinum service" which puts us on some stock exchange type ticker and gives us the highest level of exposure. I told him I wasn't interested and I wanted the refund. He agreed to my request and said he would need the final sign off my the owner which would take about 2 days and then the refund would be processed. That was over a month ago. I have since tried calling the company and "Kate", "Sean" and "Frank" no longer work for the company. I was told I need to speak to "Jessica" who is a supervisor but have never been able to speak to her. I was then give "Jennifer" at extension 237 who supposedly handles refunds. I tried calling her and left messages for a week until I finally sat on hold and waited for her for an hour! After I spoke to her she said the best she could do is give me $200 back. I told her that was not what I was told and would not accept it. She tried pulling the usual "you signed a contract" and I told her to go back and look at what I signed and faxed.
I covered my tail with these guys knowing they might pull something fishy. The contact they sent had "N/A" through just about everything except for the sales price, resort name and my name. I amended the contract on their paper and also outlined the terms of our deal on the cover page of the fax. I also made sure to choose my words wisely when they do their normal "recorded for verification" process that says they didn't give you "the name" of a buy and so they don't get caught for bait and switch. I also made sure to save any phone conversations they left on my machine and also records of all phone calls/faxes.
So after I told her I had all this she got quiet. She said she would need to speak to their "legal team" to see if they can authorize it. She said to give her 24 hours and she would have an answer for me. 24 hours and still nothing. So I called, and called, and called. 7 days calling and not once a return call. I have left message after message for them and I only get the receptionist. The thing I find funny is they have changed their phone greeting and the people who answer. When I first started calling there was 2 grumpy women who always answered. Now it sounds like some teen who needed a job.
Needles to say I am now contacting the State Attorney General for CA, FL and PA (where they are located). I am also contacting the Better Business, Department of Real Estate and my lawyer.
If anyone would like to contact me regarding this feel free to. I set up an email account just for this. [protected]@hotmail.com