Bank of America
reviews and complaints

I recently paid off my very large credit card balance, that my x-husband charged up. Over the years I have paid Bank of America thousands in interest payments. I never asked for a financial intervention to reduce the balance. I am now getting a bill for $9.47 for interest payments. I would like Bank of America to waive this interest fee. I have been a good customer since 1996, I did the right thing and paid off the entire debt. This complaint is about principle-I paid the entire amount and now you are charging me again-don't you think you made enough money off of me? I would like to think that you have some integrity and perhaps change your policy about adding the interest fee if someone pays the balance in full. I have called 2x today, Katrina up-state New York wanted to help but couldn't. The 1st girl Crystal from West Virgina-sterile and not approachable. I need to mail off the payment by 03/01/19. Please return e-mail me at [protected]@yahoo.com. Thank you for your consideration.

I was fraud by a company called "uniship cargo". They charge me $950+$975+$1000+$1200 from feb 9-11, promised me $8000 refund after killing my cat during shipping. Then they cut off my contact, vanished with money. I called bank of america immediately for revoke these four transactions, providing my invoice, refund paper, payment detail and email evidence. However boa denied my case on feb 22, saying the receipt of merchandise / service should be solved by me and merchant. But like I said I can't connect uniship cargo now, they don't reply my call or email and they're in another state. It's irresponsible for boa to let customer solve scam with scammer. Plus based on cfpb transaction claim includes the reason "item never arrived" "the merchandise was faulty or not as described". Thus boa's reason is invalid and must reopen the case. Since I provide them a refund statement signed by uniship cargo my revoke should be guaranteed.

Bank of America closed my credit card account. The only thing I can think of is I had gotten a call where the guy told me he needed to update my information and I was reluctant thinking it was a scam and he wanted me to give my current place of employment. I don't know why seen as I opened this credit card many years ago, maybe about 15 years ago. And I've been working at the same place of employment for over 19 years. I'm have made my oayments on time all these years and have awesome credit.
They lost a good customer and this casted a not so desirable look for them to me.

I have $156 missing from my checking account, after 3, triply-made transfers of $78 each! I made a $78 transfer on-line through Zelle and Bank of America, only for Zelle to put my request in 3 times! I called BOA, only to get put on hold. So I then asked my daughter to please, just transfer my $156 back to me, through one Zelle transfer. Well, she got a BOA e-mail "confirming" she sent me $156 through Zelle. And yeah, she had $156 zapped from her BOA checking account. But...where WAS the $156? It did not go back into my account. My account still shows 3 $78 transfers, of a total $234 withdrawn! No returned $156 is there. And no live BOA rep. could tell me during my phone call yesterday evening, exactly where that $156 went! He said I must talk to Zelle. And he transferred me to Zelle - a robot with which there is no possible, real interaction! I got robo information, the first being that, Zelle is not to be blamed for anything. I must instead speak with my bank! And BOA was of course gone for the day, as the Zelle robot talked on and on, to no avail!
I now must spend tomorrow morning demanding that BOA quickly get that $156 back into my checking account!

I have been a customer of BoA for several years, and I had checking account and a credit card with them. My parents are visiting me for a few months every year, and they are from a third world country. While they are here, they work at McDonalds and using BoA checking account for direct deposit. When they opened the account, the offer was that if in the next three months they get curtain amount from direct deposits, they will receive $300 bonus. Three months later my parents go to the grocery store to buy milk and bread, and neither of their debit cards work. I was in another city planning and having a funeral for my mother in law who recently died, and I was unable to help them. My parents speak very limited English; however, after spending two hours on the phone, BoA was able to find someone who speaks the same language (which was a great thing). The response was: "BoA chose to close their account and they will EVENTUALLY receive the cashier check after everything is over.There is no actual time frame and they cannot answer why the bank made such decision. Also, they will not be able to open another account either."
The next morning I spent about an hour on the phone with the BoA customer service, being bounced among 5 different representatives that could not answer me why the account is closed and why my parents cannot get their funds? Finally Norma from the closure department answered: "It was the bank's decision, and at some point after the investigation they will be getting the cashier check"...sounds familiar, huh?...The only problem is, my parents are travelling back home and these are the only funds they are counting on to survive over there! My husband could not listen to this BS anymore and yelled back "What is there to invastigate? Several deposits from McDonalds and less than two grands?" We asked for Norma's supervisor, and that was a hassle! Finally she spoke to her supervisor, Ashley, herself and they ALLOWED us to withdraw all their funds the NEXT day ONLY! ...and so I did, as well as I chose to close my other accounts and credit card with them, as I don't know at what other most tragic and inconvenient moment this bank will "chose" to screw me over.

I had filed a complaint a day before yesterday regarding my debit card that I had not received and it was showing signs of activity on the EDD roster as far as me getting paid for the weeks of January 18th through the 28th and it turns out that my neighbor had gotten my mail by mistake therefore I would not want to pursue this complaint any longer due to being an error either from a neighbor or the postal worker putting them in the wrong box I don't know which but there is no longer a complaint to be pursued by me Daniel Uranus Social Security [protected] I received my card and it is activated and working fine so like I said no longer I would like to pursue this complained towards EDD Bank of America debit card company I'm sorry for the waste of time and I think you for any and every investigation that you may have looked up

To whom it may concern:

Good evening, I recently had unauthorized charges on my card and had to have my card replaced. Here's the problem that occurred. I had no idea about the ensuing nightmare I was about to experience. When I canceled my card on Thursday, I had no idea I would not get a new card until Monday. I also didn't know there was no way I could access my account or pull out money from my account without a card. Which meant I had to pay $15 through Western Union services or go the whole weekend without any money. Here's the problem I have, you would think the representative I was speaking with, would've exercised some common courtesy and told me about the impending nightmare I was about to face. Could've simply said, "if you need money go take out what you need to get you by until you get your new card on Monday". That's what we call good customer service. Unfortunately, your representative didn't tell me anything. So the next day I had to waste my money to pull out my money through Western Union. I called in at 1 PM and the representative told me 3 to 5 hours. I called at 4 pm and 5 pm. After waiting 4 hours, I was then told it's going to take 5 to 7 hours. I explained to the representative that I needed this money by 7:30 pm to cover funds for my other account. If not, I will be charge insufficient fund fees. She proceeded to just hang the phone up in my face. I was not using foul language nor was I yelling. I was definitely upset, but I was not disrespectful in anyway. I don't know who thought of this program, but it appears that the person was trying to make it as inconvenient and difficult to deal with as possible. The way you guys handle deactivating cards, has to be one of the worst procedures I've seen in a long time. An absolute disgrace!
Demetrius Brown

So apparently I'm the next victim of a closed Bank of America account. 25 yrs - 10 accts, mixed between business & personal, checking and savings. 1st sign of trouble, someone claiming to be from B of A called me asking me for personal information on my account. When I asked which one she wouldn't give me any specific information but wanted me to give her all my personal info (SSN, Tax ID, acct numbers) when I refused she said "you'll be getting a letter from us". Next thing I know I get a letter saying in 21 days your accts will all be closed. Actually by the time you get the letter it's only 2 weeks. Over 10 calls, 3 visits to my branch where all the employees know me and the branch manager has known me for over a decade. "Nothing we can do, we can't get any information". Unbelievable that a banking institution can act in this manner, it's bad enough that they can just close your accounts but not to give you any information at all and to only give you two weeks to get all of your affairs in order is completely irresponsible and unprofessional.

We've been loyal customers for almost 20 years. Due to a life change, we decided to pay off our credit card balance and close our card. We called the company, got a pay off balance, and let them know when to expect our payment.in spite of our diligence, the company chose to report to the credit agency that we were over our credit limit. We've been over the limit many, many times, and had never received a bad credit report. Not coincidently, the day we cancelled our card, is the day they reported us. This sounds like retaliation against good, loyal customers to me. Although they acknowledge that we did in fact call and communicate our payment plans, and we completely paid off the balance in full as we said we would, they will not remove the bad credit report, which is affecting us terribly. I will never do business with BOA again, and will tell as many people as I possibly can to avoid them as well. They act spitefully to good loyal customers when they choose to close their card.

We deposited a payroll ck and ba holding my funds for 10 day, 10 days! And this ck is buy groceries for our kids, pay mortgage, utilities and plus. We spoke to everyone we can think of at ba requesting by going to bank talked to managers I two diff banks they gave us a number to call and the # was not for customer to call they will not allow to talk to customers so we call customer services and they gave us ironic, illegal excesses because. They blame the bank were the ck is coming from. We confirmed with the bank where the ck is from and they confirmed us the funds were released within the next day of my deposit to ba. We confronted ba customer services staff and they gave me another excuse plus another excuse. When asked to speak to a cfo or a manager we were told they don't have one. Ironic the cfo name is paul m donofriois all over the internet. I contact them via twitter to and some one did call us a marty! She was in charge of twitter website, that is who they have to answer all your need with your personal bank account. We are defenatly taking action, this banks cannot keep our money and release it when they want too. Plus they have incompetent people as employees. They have left me in a financial mess this 10 days.

Filing a complaint and want to file a claim against what ever department has left me with such a huge financial mess, taking my entire income for the month of january 2019 after charging my account 2temporary credit reversal of $400&$40, which was posted to my account as a positive credit of $400&$40, appeared on my bank statement for december 2018. I have several charges in overdraft fees that should not be charging me. Than the 200$ chime bank account deposit from boa to chime I have proof that there was plenty of money in my account at boa to make that happen. I got paid the 29th of november 2018 and the deposit to chime bank account went in the same time. My account had more than enough. The dates on all the statements from boa are not dated correctly. Than paying several boa overdraft charges of. $35 on top of not telling the truth about the dates and than saying I didnt have enough funds to cover any of it
I want to file two seperate claims against b oa - first one is for the overdrafted charge's for years that I have banked with them I want to be reimbursed for all the charges on my account, the overdraft charges, the charging me $2.50 for simply checking my balance at an atm that never said I would have too pay that added fee ontop of the $3.50 for the fee to take the money off my boa account and than ontop of that fee the $2.50 fee. Which both fees should be reimbursed to my account for every time I paid one for all the time i've banked there. Boa doesn't honor their part in protection for my account not do they aknowledge any responsibility for what damage they have caused me to have overall.. Part of which is, my phone bill was shut off on the 5th of january, 2019, I had to beg my phone company to give me an extension til the 9th of the month of january, I made them aware of boa causing my account to be this badly in the negatives. That I am contacting my ßocial security office tomorrow morning to let them know about what this bank has done to my account, leaving me with no phone as of the 9th being my last extension day to pay my phone bill that I have no moneu to pay, thanks to bank of america taking all $751 of my social security disability benefits check that came in direct deposit to my bank of america account. I have no money to pay my storage bill, no money for food, no money for any other bills due, or any hygiene products I need, or too take care of myself. On top of this all my bank of america bank account is still over drafted by $174 that racked on by more fees and charges.
Thank you
Dawn christine tolman
[protected]

I was scammed by a fake collection company. I paid them under duress only to find out I never owed money to citicard under the account # they provided, nor did I owe money to any citicard. I provided copies of my old credit report showing the card #s did not match the account they were claiming I owed and both those accounts were paid and closed. I spoke to an attorney who called the fraud department with me on the phone and he also stated this company was a fake and the debt was fraudulent. bank of America refunded my money while they investigated and 3 months later they pulled the money back out, leaving my account in the negative and let a fake company essentially rob me. These people said they were going to put a lien on my vehicle, come to my work etc etc. May as well have had a gun to me at the ATM. When is our money protected? I paid with my debit because I was scared. I had to cancel my card of course and yes, I paid them but under extreme duress !

I paid my Bank of America bill off on December 21, 2018 so I had a balance of zero. I did not know that an automatic payment would be taken out of my checking account if my balance was zero. January 3, 2019, I noticed Bank of America automatically took $253 out of my bank account. So, I called customer service to make sure this never happened again, and to have my money put back into my bank checking account. I talked to an associate and she said it did not matter if I had a zero balance the automatic payment would still happen. So, I asked her to close my account so it would never happen again. She said that she took care of closing the account so no auto payment would happen again. On January 5, 2019, I checked my checking account and I found that Bank of America pulled another $290.00 out of my account! The automatic payment for 3 months earlier. Now, Bank of America has $543.00 of my checking account money causing me to be overdrawn. I called again and talked to another associate and he said it would take 5 to 10 days to put the money back into my checking account.

This has to do with reward points.

On 11/18/18 I ordered a $25 Visa Gift Card, order # [protected]. I never received it and now its Xmas eve and I have no present for my Son-in-Law. I ordered another $25 Visa Card on 12/18 order #[protected]. Don't know if I will ever get that. I called [protected] and [protected] to complain. After getting pushed off to many different departments I was told sorry there is nothing they can do, too bad, They will not issue a new gift card or give my points back.
This is TOTALLY UNACCEPTABLE. I will not be treated like this by your company or any company. Something better happen SOON or I will be on Social Media Trashing this company and I will cancel my charge card.

Yesterday someone from Bank of America called and transferred me to several different departments until I was disconnected. Here we are on Xmas day and I have no Visa Gift Card for my Son-In-Law.

I want Bank of America to send me a check for $50.00 since I don't trust you to send the second Visa Gift Card. I want this sent by Fed EX ASAP.

Sharon Sambuca
1408 Dennis Rd
Southampton PA 18966
[protected] Cell [protected], Credit Card Last 4 numbers 4320

I live in South Lyon Michigan and both myself and wife are retired. Your South Lyon location was closed several months ago. We depended on bank for all banking services. Your next closest location is to far to walk to and we do very little driving if none at all. I have been able to use your computer banking as much as possible but would like to request placing a ATM in the South Lyon area 48178. This would provide me and I am sure other customers the ability for cash deposits and withdrawals etc. etc. I know its probably not a priority but it would certainly help those senior citizens that depend on Bank of America and the convenience you once provided.

Thank You
Fred Friedman
[protected]@icloud.com
866 Norchester
South Lyon
Mi. 48178

Mar 26 - visited a site that asked for payment info BEFORE showing the cart items or total. When I realized they charged my card $202 so I immediately called to cancel the order (3min later) and I was told the order had been shipped already and that I had to return the shipped item to get a refund.

I immediately filed a fraud claim. I never received the merchandise except for some add-on product, valued at $7. I promptly returned it in April and kept all tracking info.

Meanwhile I'm waiting to hear from BofA. On July 11th (over 3 months) I am informed that BofA reversed the fraud claim in favor of the merchant. I then faxed 9 pages with ALL the documentation and asked that BofA insist to receive PROOF that I received the $200 product. The merchant didn't send it, BofA did nothing more on the case and the $202 overdraft stayed on my account. Meanwhile no one at BofA told me I needed to deposit $$$ because it was under review. And I was told to wait 90days! So I did. End of October I call again to inquire as to the status. I was told there had been NO ACTIVITY on my case. That employee sent a request to escalate the case. Next thing I know I'm getting a notice from the bank that my account is being closed. I call again and still no one tells me any new info. They just noted that I called and said I should be hearing from BofA. In the end BofA is now telling me after 3-4 hours on the phone today that "there is nothing" I can do to reopen the case and...oh yeah...they reported me to Check Systems. And they suggest I contact the merchant. Talk about full circle! I don't know what recourse I even have.
Sincerely, Michelle Crenshaw
[protected]@yahoo.com
310.745.6997

Firstly I called 1-800-432-1000 as soon as they opened at 8 am was on hold for 20 minutes when someone finally answered the phone they asked my name as I was telling them my name they hung up... After I had already been waiting for 20 minutes! So I called back waited again! And they hung up a second time this is ludicrous obviously if i'm calling I have an issue that needs to be resolved this wasted my morning and got me in a terrible mood worst customer service ever! I'm really thinking of just closing my account all together not to mention i've been waiting for a transfer to be posted for 5 days ridiculous!

I work a few stores up from the bank, my bosses business acct. Is through boa. I decided to check out their checking acct. Offers and to also ask if I would be able to use my temporary state i.D. (I was waiting fir my new 1 in the mail) to open the acct. I also had my social security card, work i. D and birth certificate. The lobby was extremely busy as it was 15 mins til close on sat. The manager or customer service rep came out and asked me if she could help me. (the seating area is about 3 feet from the lobby area) I was waiting for her to take me to a cubicle or desk. So I didnt think I should have to have everyone overhear my financial personal business so I askedher if we could sit down to speak. She said "well, we can sit here but I have no computer" which was fine. I proceeded to tell her about my paychecks being drawn on boa and if I could open an acct with what I had. First off she never even glanced at any of my documents, check anything. She rudely interrupted me and said no we cant do anything for you, we have to scan the bar codes on all i. D's well, my temporary i. D has a barcode and dl license #. But since she never looked she wouldn't know. Id rather not speculate as to why she blew me or my business off. It was very disheartening to know that a bank I wanted to start business with treated perspective customers this way. If she had looked at my documents and told me to wait for my permanent i. D to come I would 've understood. If she wasnt so rude and at least asked me to have a seat instead of expecting me to explain mybusi ess in front of 10 strangers it might have changed things. Unfortunately I did not get her name. I will. Please in the meantime take this complaint seriously, if she treats certain customers this way you may be losing alot of potential clients.

My husband is a retired veteran. He received a insurance check from USAA insurance company. The check was drawn on your bank. He needed to pay the body shop for repairs that were completed on his vehicle. I told him to take it to your bank because the check was drawn on your bank. My husband took the check to 3600 W. Main St, in Norman, OK. His teller was John. John tells my husband that he can't cash the check that is drawn on your bank because he can't verify it. I was a teller for over 5 years, so I know that's a lie. Because I know that the tellers have access to pull up the accounts and look at them. He embarrassed my husband in front of everyone. So, we're seeking resolution to this problem. Also, we want to know that this won't happen again.