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Bank of America
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4.0 20 Reviews 1565 Complaints
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Bank of America Complaints 1565

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8:22 am EDT
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Bank of America I am being charged $175 in fraudulent overdraft fees

Bank of America charged me a $35 overdraft fee when my available balance in my business account was $2.92. That fee put the account in a negative balance ($37.92) and then I was charged with a total of $175 in overdraft fees. Customer service was not willing to reverse the charges and neither was the manager. This has caused me major problems to my business.

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8:36 pm EDT
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Bank of America checking account closure - predatory

I opened an account on 9/28/2018 and the bank representative Bobbie D'Anastasio was easy to work with. I explained my situation as a disable person, who was at the age of 36 diagnosed with cancer, and I was looking for another banking option. I'm on a fixed income and disabled. I chose Bank of America, opened a checking account and it was the wrong choice. Today, only one day later after having to take time out of my day yesterday as a DISABLED person - I was told that my account was closed, and they refuse to say why. Once I entered the branch today I was NOT greeted in a friendly way -- I told the bank representative Stan Mladenoski my situation he called a number that told him the same thing I was told over the phone: "They can't say why they closed your account" but to call back on Monday, and they would " mail me a check" back (even though I made a cash deposit to open the account). I demanded the money but he refused, so I left the building. The bank cannot in good faith indicate why they denied me ( I have a clean Chexsystems report), and a refusal to do so violates federal law, as a result I will be including all of these individuals indicated above as well as branch managers ( Dan included) with complaints which have been and will be filed with the CFPB, FED, FDIC etc. This does not end with this review -- I will vigorously pursue actions to ensure that Bank of America does not discriminate against disabled persons and provide proper notice at the time of the credit decision ( again required by law). Bank of America and this branches employees clearly have no issue violating my rights and they will do the same with you, please due yourself a favor and stay away.
Keep in mind my account was open, supplied all of my documents to prove my identity, and then the very next day my account was closed for NO reason and they cannot say why nor will they give me my money back when requested in the format it was deposited. Disgusting institution! Stay away from Bobbie D'Anastasio, Stan Mladenoski, and Dan ( the branch manager) of the Clinton Township MI branch.

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11:48 pm EDT

Bank of America service

Branch 13700 Riverside Dr, Sherman Oaks, CA 91423 worst service ever! Today understaff, no branch manager and child endangerment. There was a toddler behind one of the tellers. I left and came back due to the long wait and the child was still there. OSHA should investigate this and look at illegal child labor as well. Didn't know BofA was a daycare center, explains why I always have to wait almost an hour everytime I go here.

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8:52 pm EDT

Bank of America cash advance transaction

I went to the location at 345 Park Avenue South, New York NY 10010 to do a cash advance from a card. I had my work ID that had a current picture on it, I also had my Bank of America Debit card. Bank of America has a copy of my driver's license in their system. The bank teller named HUNNA refused to perform the transaction without my driver's license. I went back to my office to retrieve my driver's license which cost me 20 minutes of my time. When I returned to the bank, HUNNA stated that my transaction was declined. I asked to speak to the BRANCH MANAGER, she came out and claimed that she could not try to process the transaction a second time. I explained to her that there must be something wrong because I checked the balance right before I came to the bank and it had the funds there. The manager refused to try to process the transaction again. The manager told me that I should try another branch. I called the card company just to make sure nothing is wrong with my card. They found NOTHING wrong with it, they said that the bank must have been doing the transaction incorrectly. I experienced such poor customer service, I have been a customer at B.O.A for 10 years but I am seriously considering to stop being a customer there. Bank Tellers and BRANCH MANAGERS there need to be trained better.

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9:27 am EDT
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Bank of America online fraud by money

Hello sir, I have given a ad for selling 5 paisa Indian coin on olx after seeing the ad Mr. Ranga rao contacted me by mail that he is interested in purchasing the coin and also giving 5000rs. more for postage & handling because he cannot come to take it. After that boa sends a mail to me that the money 56000 rs. is collected from Mr.ranga rao a/c but it only can be credited in my a/c after shipping the product and sending the qr code and receipt of it. I have do all of it but now boa and Mr.ranga rao is forcing me to deposit 15000 rs. to a a/c for activating my a/c for international money crediting but I don't have that money I told to both and now they are harassing me to be send me to jail for a cyber crime.

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Update by Harish2018
Sep 22, 2018 10:16 am EDT

This is the a/c number in which I ave to deposit rs.15000.

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12:08 pm EDT
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Bank of America mishandling of fraudulent online purchase claim

Ordered metal replica items online for $90 (complete impulse buy, but was a deal I couldn't turn down - lesson learned..) which turned out to be from China, and not metal, nor a replica at all, but instead $5 worth of plastic toys. I mistakenly thought providing images and descriptions of items purchased (being "metal" and replicas - authentic looking-) and description of item received (package labeled as "toys", made of "plastic" -shown on the shipping label- with "value of $5") would be enough to warrant a charge reversal. Not so.

To make it all the worse, it took hours of my time and 3 weeks just to be denied. The reason: I did not provide a "2nd opinion from a merchant why the item received and the one purchased were not of the same quality". Are you kidding!? This is not a $2000 TV. And it's obvious what the problem is!

Paid off balance, cancelled card and took frustration out by cutting it into a million pieces. I would think that a financial institution would want to protect not just it's clients, but citizens of it's country of origin. Obviously an international scam, but Bank of America is run so poorly they do nothing but cause frustration rather than get results. Will never touch another BofA product and will let everyone know who even mentions using their services how poorly they treat their clients. Pathetic.

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8:52 pm EDT
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Bank of America holding twia claim funds

Bank of America has purposefully delayed returning funds from TWIA claim for repairs for my home. I have spoken to at least 5 different agents and each one tells me something different... they all where not telling the truth... one agent would say that all I needed was this and the next said all you need is this. It appears they want you to foreclose especially if you have a significant amount of equity in your home... DO NOT TRUST THE PROPERTY CLAIMS DEPARTMENT AGENTS. I put a new roof new A/C units (2), new Aluminum gates and fences ceiling fans repaired the deck and then the property claims department told me I have only repaired 5%. They said the bulk of the repairs are inside but they won't give me the funding to fix my home. NEVER use Bank of America. They are dishonest and are just delaying to collect interest on the insurance checks.

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1:29 pm EDT
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Bank of America checking

I have a checking account with Bank of America. Every single time I deposited my check, they put a hold on it! This went on for OVER a year. Each time, I got a different answer. The FINAL time they didn't release the funds in my account, and my cell bill payment was returned for NFS. I called B of A and asked why it was not paid, after I was advised by another B of A it would be. Her ONLY explanation was, "We don't pay any bills if there is a hold." Now wait B of A, you will let me take out $200 in CASH and TRUST a check you were given, but you don't trust the check enough to release all the funds? NOW I have a NFS from you AND my cell provider. Folks STAY WAY FROM BANK OF AMERICA!

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12:32 pm EDT
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Bank of America cashier check

I purchased a cashier's check 2 weeks ago and it got lost in the mail. I went to BOA to put a stop pmt on it and was told I couldn't for 90 days. The check is void in 90 days. So I have 8700.00 dollars floating around, just waiting for some stranger to find it and cash it. This IS RIDICULOUS! That money is for a house and now I'm going to lose because if your stupid rules. I want someone from your company to call me [protected] or else I will be notifying my attorney.

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7:38 pm EDT

Bank of America deposit department customer service

I called today 09/17/2018
To ask how to prevent a fee on my checking account
Because by mistake I scheduled a payment on my MasterCard today and I didn't have the amount !
I called the credit line after one hour waiting he couldn't help me so he transfer me to deposite department I have waited for another hour on the line !
The customer service representative she had attitude with me and hang up on me
My question have not been awnsered and my problem have not been resolved!

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7:24 pm EDT

Bank of America unauthorized maintenance fees on checking account

I signed up with my daughter for a no-fee eChecking account in 2011. After we had the account for years, I noticed today that Bank of America without authorization started deducting $12 per month for the past six months from the account, draining the balance. I called today to complain and the customer service operator admitted that the bank discontinued the eChecking free service we had signed up for, but purposely did not send an email or a letter to customers telling them they were discontinuing that service and asking if they wanted to continue with a different service for a monthly fee of $12. Instead they just started deducting the $12 per month, so that our balance was depleted. We do not use this account often so did not notice that the balance was been drained down by $12 each month until today.

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1:55 pm EDT
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Bank of America checking account

On 9/14/2018 I went to a BOA ATM and put $600 in the machine to deposit. It was on the processing deposit screen for a long time then...an error message came up and said items can not be returned and it came me a reciept and it had a number on it to call. I called the number and the lady I talked to seemed unbothered by my situation and what had just happened to me. Mind you...my account was in very good standing uptil this point! After speaking to this lady I was told I would get an email with info on how to followup with my claim via online banking. I followed prompts on email and tried to log into my account it said I was unable to use online banking and it had a number at the bottom of the message...I called and it connected me to the account closure Dept...no answer as to why my account was closed...after the 6th call I was finally able to get in touch with a reasonable person that seemed concerned and still was unable to see why my account was suddenly closed without warning. It sucks that I have to jump through hoops to get something that's rightfully mine. They say it could take up to 45 days...I can't even talk to a human! Each time I call to check on my claim I takes me to the automated line because my account number does not work any more and I can only use the last 4 of my social.

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4:39 pm EDT
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Bank of America fraud department-overdraft recovery services; reporting my name to chexsystems

Hi, my name is Rhonda Barlow and in 2015, my name was reported to Chexsystems by Bank of America due to a money order I submitted into my acct at the time that was reported to them, as not being not valid, which I was not aware of when it was deposited into my acct. I had been a customer with Bank of America for sometime prior to the incident and had not had anything like that to happen, and was in good standing bank. Bank of America immediately closed my acct with no regard as to the situation or even cared to contact me, since I had been a customer with them. I called the bank, explained to the Manager that I was unaware that the money order was not valid and was thankful that no money had been lost, but they stated due to policy my acct would be closed. I was not even aware that I was listed on Chexsystems until I attempted to open another acct. I then contacted Bank of America and spoke with a Branch Manager, explained the money order situation and was told that my name would be removed off Chexsystem as clearly I was the victim in the matter. Fast forward to 2018, I assumed I was not on Chexystem, until I went and applied for a different acct and I was told my information was in fact on Chexsystem, the reason for the denial. I requested a copy and it was Bank of America, listing my information as fraud activity on ChexSystems. I attempted to contact Overdraft Recovery Services, as Chexsystem advised and they provided me the number [protected]) I spoke with a Representative, on 8/24/18, to try and resolve the matter and they were very rude and unhelpful and told me to walk in a branch, I informed them there is no branches in Ohio and the reponse was "it's not there fault there is no branch" and began to repeat the same information offered no other solution, because they could not locate my information for whatever reason. I simply want my name removed from Chexsystems! Period... it should not have been listed in the first place and especially after speaking with the Branch manager, who stated that it would be removed. Thank you in advance for your assistance. I can be reached at [protected] or email address - [protected]@aol.com

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12:20 pm EDT
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Bank of America bank fixing their mistake

I was depositing $1, 700 to an account that was given to me the teller advised me not to do it because she said that, the account didn't look right but in the process she stamped my money orders so I went to go return my money order to get my money back where I got them from they will not accept them because they've been stamped by Bank of America so I went back to the bank tell him to cash my checks but they said they will not do it I'm out $1, 700 what should I do I'm $1, 700 out

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3:04 pm EDT
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Bank of America checking account

BOA continues to display poor customer service with their holding policy on on Personal checks. A check was deposited in to my BOA account through one of their ATMS and BOA has placed an 8 day hold on the deposit releasing zero funds. I have already contacted the other bank and they verified the check has cleared 1 day after the deposit. With modern technology and the ability to electronically transfer funds, I find it frustrating that a major commercial bank would hold this deposit a total of 11 days (Holidays included) when the other bank is happy to verify funds and confirm they have already transferred. The delay is costing me fees and penalties and will be the major reason that I FIRE BOA permanently

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3:27 pm EDT

Bank of America banking service

The Operation manager at 4793 N Congress Ave, Boynton Beach, FL 33426 name MARIA was very rude. She told me why don't I closed my account and go to TD BANK! THere wasn't any tag that says she is the manager but she told me she was the manager when I asked to speak to a manager... all I wanted to do is cash a check that my fiancé gave me. I had all the proper documentation... my driver license, passport, credit card and a TD Bank card..

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2:55 pm EDT

Bank of America customer service/check on hold

I deposited my check on Monday morning and usually my funds are available next business day. Well they put a hold on it till Wednesday at 5pm! I call cs located in Texas they're very rude, they put a bogus manager on the phone only to tell me they can't release my funds which btw are what i deposit every month. The manager was a fake, when I spoke to another representative in the same office she had no idea who Caesar the manager was. They got spiteful cuz they didn't like that i wanted to speak to a supervisor and they refused to help me and were so rude. I've never experienced such bad Customer service. Customer service is the worse. My funds will be released at 5 and I'm pulling out all my money and closing my accounts with BOA!

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5:45 pm EDT
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Bank of America is this cashiers check real or not?

I was sent this picture of a Cashiers Check that was going to be sent to me. Is this a real document. I am thinking not. Please let me know. Rick A. Armstrong
[protected]@gmail.com [protected]

https://lh3.googleusercontent.com/-ah4vCtUZ9rY/W4VxiixBhzI/AAAAAAAAC7M/aQT70Ij9-twWghN3jWHqas-eSL0UhHA2ACL0BGAYYCw/h400/Rick%2BAlan%2BArmstrong%2BCHECK.jpg

The section is f a Cashiers Check from B of A. I think it is fake. Is it?

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6:17 pm EDT

Bank of America banking procedures

Bank of America again gives a client of mine false information about my business and my business activity. A call came into one of my bank accounts that a transaction is fraud. Bank of America tried to get the client to go along with the claim. The client well knows my finance manager and told the bank there is no scam. Something has to be done about this bank's procedures. I so far have lost 75, 000 due to the scare tactic. I am still waiting if I will recover the business money and client. If I do lose this client I may have no option but to bring a claim in court for Bank of America behavior. Even after my bank said there is no fraud Bank of America continued. I will have to file another complaint on Bank of America. Pleas stop Bank of America.

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3:20 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America edd customer service

I lost my EDD debit card and was robbed by someone of 800 dollars. I called Bank of America only to be hung up on several times. I also called corporate and they were also hung up on. Long story short I reported the issue on the 21st along with a dispute and they quote a 24 hour turn around, today id the 27th I received a new cad with zero balance . they are a horrible banking system and I want my money returned. I wasn't able to by my son his clothes for back to school

Thank you
Armando Munguia
[protected]

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Update by Armando Sr
Aug 27, 2018 3:50 am EDT

How can we get our money back

Resolved

BOA REFUSES TO PAY ME

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About Bank of America

Screenshot Bank of America
Bank of America is one of the largest financial institutions in the United States, with a history that dates back to 1904. Today, the bank serves millions of customers across the country, offering a wide range of financial products and services to meet their needs.

One of the key strengths of Bank of America is its commitment to innovation and technology. The bank has invested heavily in digital platforms and mobile banking, making it easier than ever for customers to manage their finances on the go. With features like mobile check deposit, online bill pay, and real-time account alerts, Bank of America is at the forefront of the digital banking revolution.

In addition to its digital offerings, Bank of America also has a strong network of physical branches and ATMs. With thousands of locations across the country, customers can easily access their accounts and get help from knowledgeable staff members whenever they need it.

Another key advantage of Bank of America is its wide range of financial products and services. From checking and savings accounts to credit cards, loans, and investment products, the bank offers something for everyone. Whether you're looking to save for the future, buy a home, or invest in the stock market, Bank of America has the tools and resources you need to achieve your financial goals.

Overall, Bank of America is a trusted and reliable financial institution that has been serving customers for over a century. With its commitment to innovation, technology, and customer service, the bank is well-positioned to continue to meet the evolving needs of its customers for many years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

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Overview of Bank of America complaint handling

Bank of America reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Claim # 240213543968 was posted on Apr 9, 2024. The latest complaint Edd unemployment stolen funds was resolved on Oct 03, 2023. Bank of America has an average consumer rating of 2 stars from 4573 reviews. Bank of America has resolved 457 complaints.
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  1. Bank of America Contacts

  2. Bank of America phone numbers
    +1 (800) 432-1000
    +1 (800) 432-1000
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    40%
    Confidence score
    English
    +1 (800) 688-6086
    +1 (800) 688-6086
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    88%
    Confidence score
    Spanish
    +1 (315) 724-4022
    +1 (315) 724-4022
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    International
    +1 (757) 677-4701
    +1 (757) 677-4701
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    Credit Card Issues
    +1 (800) 214-6084
    +1 (800) 214-6084
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    Vice President Bank
    +1 (312) 992-6618
    +1 (312) 992-6618
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  3. Bank of America emails
  4. Bank of America address
    100 N Tryon St., Charlotte, New York, 28255, United States
  5. Bank of America social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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