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Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:03 am EST
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Bank of America unethical behaviour

In the matter of delivery of the ATM Card through the Bank of America employee Mrs. Justina Mcdonald phone +[protected] HQ, Charlotte NC, I am telling you that the delivery is being conducted under false false information giving the White Collar Crime the knowledge. As a result, the content of the ATM Card was designed to financially ensure the introduction of the first demonstration practice of the management of the technological complex of digital nanotherapy of infectious and epidemic diseases and immediate first aid by the affected contact with WMD's ABC resources, the risk of economic sabotage and defense of US capabilities. It is necessary to realize that the current technology and the deployment of civilian defense units lack the potential to protect the civilian population in areas with a high concentration of civilian population because they do not have the possibility of immediate first aid for the disabled and the more the state of mass shelters lacks the possibility of immediate first aid. This could be the cause of the need for thermal weapons, as all living things that could be in contact with free-lying contaminated cadavers must be destroyed. It means destroying auxiliary personnel, surviving, wildlife, birds, and insects.
As a result, it is a high-utility technology - over $ 1.0 trillion a year in excess of the industry's revenue - it is necessary for your banking institutions to order the immediate closure of the matter as it has been repeatedly proposed and the matter closed in today's day.
Sincerely
Engr. Richard Knedla
Email [protected]@gmail.com

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Update by schild of Medusa
Nov 09, 2018 3:21 am EST

Tell us how much action has been taken in this matter, because through this fraudulent ATM Card, the US loses access to the modernization of the mass protection of the civilian population and more than 5 years in the field of cosmic medicine. This scam is spread under the name of your banking institution and despite the fact that this is reported to Mr. Thong M. Nguyen
no action has been taken. Probably the economic sabotage of the economy and defense of US capability led by Mrs. Justina McDonald, in excess of $ 1.0 trillion in revenue over the US industry, is irrelevant, even though it is a federal crime.

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10:55 am EDT
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Bank of America bank teller

Last week y'all detected Fraud on my card and contacted me, I Appreciate that on Friday, November 1, I went to the bank to To make a withdraw, there was a customer in front of me And two or three customers behind me, there were three bank tellers two waiting on customers and the other teller was on her computer. A young lady walked in and waved to her and Wilhelmina smiled at her and ask what she need the young lady never got in line and Wilhelmina waited on her instead of taking the lady in front of me so when she was done with the young lady it was my turn I was next in line and I asked Are you ready to wait on me and she said no she's not open, so I said you just took the lady who just walked in who never got in line what do you mean you're not open and she just said she's not open and she laughed and talked almost her bank tellers and I said that's not fair that's not right you should've never took the lady that was never in line we was here before her and that was unprofessional and disrespectful. I asked for her name and she wouldn't give it to me I asked the gentleman and he told me that he can't give me her name and then she said just give her my card and laughing at me she was very Unprofessional I can't wait to get my card so I won't have to go to the teller again.

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Update by Alishea
Nov 03, 2018 10:57 am EDT

Last week y'all detected Fraud on my card and contacted me, I Appreciate that on Friday, November 1, I went to the bank to To make a withdraw, there was a customer in front of me And two or three customers behind me, there were three bank tellers two waiting on customers and the other teller was on her computer. A young lady walked in and waved to her and Wilhelmina smiled at her and ask what she need the young lady never got in line and Wilhelmina waited on her instead of taking the lady in front of me so when she was done with the young lady it was my turn I was next in line and I asked Are you ready to wait on me and she said no she's not open, so I said you just took the lady who just walked in who never got in line what do you mean you're not open and she just said she's not open and she laughed and talked almost her bank tellers and I said that's not fair that's not right you should've never took the lady that was never in line we was here before her and that was unprofessional and disrespectful. I asked for her name and she wouldn't give it to me I asked the gentleman and he told me that he can't give me her name and then she said just give her my card and laughing at me she was very Unprofessional I can't wait to get my card so I won't have to go to the teller again.

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10:58 am EDT

Bank of America credit card

I closed my credit card account in May & set up payment arrangement to pay off balance. They took the payment on June/July 8th. I received an email and call that my balance went from $900 to $1300 & my payment arrangement has been declined even though they took out the money from 2 months as explained. Then to add horror to the situation, my interest rate is higher & still getting fees on the closed account. I've been with bank of america for 22 years. Not one fee was ever waived. This is completely absurd. You guys place your loyal customers in very damaging position. Its

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Jerry Conley
, US
Feb 01, 2019 11:21 am EST

I had a credit card and was getting targeted for things I did not order . bank of America would not block them from charging my card, so I canceled my card. they then tried to make me pay for the fraudlent charges. I refused. I will never use or recommend bank of America. I rate them a o.

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3:11 pm EDT

Bank of America credit card account turned off bc I didn’t use it enough

My account was recently closed. They sent me a list of reasons why but they was inaccurate and every reason was false. The bottom line when I got off the phone with a manager after waiting 45 mins to speak with him was you don't use it enough, we can't make money unless you use it. Supposedly theres only so much credit they can offer and when someone don't use their card often they get closed without prior notice where they can offer it to someone else in hope that they will spend more than me. The account was opened 3 yrs ago and I've never been late on a payment and paid it off every month keeping a zero balance and for that loyalty my account gets closed bc I did have enough transactions. Bank of America YOU SUCK. I will discourage any one from using Bank of America bc of how they treat ppl that are responsible with there card and don't run up a high bill and then Bank of America will charge you out the [censored] in interest...APPARENTLY that's the clientele that they want and they can have it bc they WILL NEVER HAVE MY BUSINESS AGAIN..AND I WILL BASH THEM TO WHOEVER I TALK TO. Find a reputable credit card company not these jokes at Bank of America

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12:27 pm EDT
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Bank of America checking account

I have been with bank of america over a year and all was good until about two months ago. I made a serious error in my checking account and it overdrew it and caused problems for about a moth but I slowly got it fixed. I had much less than perfect credit and had been working really hard to get my credit up. I started looking on line for a consolidated debt loan who would pay off my debt and I could get good credit then. I thought I found one and stupidly i gave this company my banking info, They deposited a partial payment of $990 into my account, which I never touched. My bank had a hold on it and I wasn't ready to use it yet. The next thing I knew my account was closed without any warning. The check the consolidated loan people deposited was no good causing fraud on my account, Again, I never touched the check. I did have $632 left in my account from a cashed and then deposited pay check. I also had two direct deposits go into the account. All of this is money I worked very hard to make. I am a single woman and work three jobs. The bank will not allow me to get to any of MY money, I need to pay bills desperately. My utilities are about to be shut off. I own my mistake of going online and giving that company bank info but I had no ideal it was a scam. I though it was someone who worked with bad credit. I have called the bank every day to see if I can get my money and every day they tell me a different story. I have been lied to several times. I don't understand any of this. None of that loan companies money was touched. I am desperate to get my money. I am totally broke. Please help me!
[protected]@foundationscorp.com or [protected]. SS [protected]. Please help me!

Beth Cook

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Update by Beth Cook
Oct 23, 2018 12:29 pm EDT

My social is [protected]. Typo above with ss number.

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6:10 pm EDT

Bank of America a denied credit card dispute

I purchase a car hood and bumper, the bumper was received and the hood was not i filed a dispute for the hood plus shipping fees, the claim department processed 2 claims that same day 1 for full invoice of 2 parts and shipping $515 and 1 for the missing part and shipping $363.78. the one claim for $363.78 was correct, BOA credit and debit both claims i called claims department i was told they received merchants information invoice and freight receipt which in deed stated that they only delivered hood therefore claim department open a 3 claim and it was refused once again. i finally went into a branch for help they asked to write a statement and fax it to claims department. as of today the dispute was refused again and im lost at $363.78 i don't understand why if BOA has all information they need for refund of the part that i did not receive. can someone please contact me and help me resolve this issue i have been a customer for over 10 years and cant believe that your are company is not helping me. im not asking for free money im asking for a refund which is my money and i have a right to get refund for something i did not receive

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10:13 pm EDT

Bank of America checking deposit

On March 19, I made a mobile deposit for $5000. The $5000 was a personal check from my aunt from her credit union (Arrowhead Credit Union). On March 26, the $5000 was debited out of my account with reason "DEBIT ADJUSTMENT DUPLICATE ITEM". I called customer service and was told to file a complaint. The claim was denied. I continued to file claims from March - July but each claim was denied. Each claim was denied with different reasons:
1) Duplicate Deposit made inside a branch
2)Duplicate Deposit made at an ATM
3) Duplicate Deposit made at a different bank
4) Duplicate Deposit made at Bank of America

My final attempt, the rep was kind enough to do her due diligence and escalated the issue to her manager. She actually called me back and confirmed that 1) she had a copy of the check, 2) the check was deposited at a Bank of America account, 3) the check clearly had my signature and account number BUT was processed under someone else's account.

I was told that with all the check deposits BofA receives, endorsements are not required. This check was for $5000! The simple fact that an endorsement was not required behooves me.

I told each rep that I filed a complaint with that there was no way a physical check could have been deposited because I shredded that check once it cleared my account.

Majority of the reps I did file a complaint with stated that it was Arrowhead Credit Union's responsibility to fix the issue. Arrowhead complied and filed the necessary paperwork but did not receive any help from Bank of America. They did their due diligence following up via phone and physical mail! No one from Bank of America responded to their requests. Arrowhead stated it was not a duplicate deposit on their end as the only check they received had my signature and account number.

This has been an outstanding issue for months. This was not a small amount. This was $5000 that I needed at the time. I have received ZERO help from BofA in trying to get this matter resolved. I have filed complaints at the Chino Hills Branch and different departments (Check Fraud, ATM disputes, Customer Service, Mobile Banking).

I have spoken to a lawyer and was informed that I could file a small claims since BofA refuses to assist. I do not want to go down this path as it will cost me additional $$. Need to understand if there will be resolution.

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5:25 am EDT
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Bank of America credit card car rental

I used my BOA cc to rent a car July 2018

credit cards are supposed to be your insurance

BOA only pays up to the deductible ONLY if all requirements are met

I jumped through all their hoops and sent everything that was required to BOA exactly when the rental agency finally contacted me about the damage and quote for all of the repairs which came out to less than my insurance company's deductible of $500.00

Recently received an email stating for the second time I have been denied payment of just a little over $400.00 after explaining to them the rental car agency delayed contacting me with a quote (estimate of damages)

I am done with Bank Of America!

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11:08 am EDT

Bank of America base earned reward points

Dear Sir/Madam,

I have been using VISA credit card (Last 4 digits 5439) from Bank of America for many years. A few days ago I called the customer service Reward department to get my reward for which I am entitled for. The customer service rep told me that she was giving me .5%, I told her that I always got 1% reward. She told me that in order to get that percentage, I should have above 25, 000 points. Since I had less than 25000 and I wanted 1% reward, I clearly told her that I could wait for the reward till my points go up to 25000. I never asked her to send me the reward at this time.

Even after telling her clearly she went ahead and sent me a check for $32.93. Disappointed, anyway, I went and deposited the check. Lo and behold! the check bounced and they charged me $12.50. It means, the customer service rep had cancelled the reward. Is this my fault? When I called the reward department, they refused to own their mistake and were rude at the same time. Please send me the check for $12.50 to the following address:

Vijay K. Bhat
2000 Briggs Rd
Silver Spring, MD 20906

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8:52 am EDT
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Bank of America rewards card

So I notify BOA of my travel plans. Where I will be staying and the exact dates. I attempt a $23.00 charge at a food store in the notified area. My card gets frozen. I had even requested a phone call if any problem did happen. I get through after 30 min. and talk to Mr. attitude who tells me it was frozen because I was in an area of high fraud. What a BS excuse. If I was going to commit fraud I would surely go for the big $23.00 score. Really? No accountability! Only an attitude like your damn Homeland Security or something. So I get told oh its ok now its unfrozen. Really? What about the embarrassment? The wait in line? My time? It appears your concern is about the bank losing $23.00 NOT your customer. You act like we are stupid if you think that excuse is acceptable. I fixed it. Cancelled card and will withdraw my approx. $100, 000. and blog this all over the internet. thanks for the BS BOA

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3:57 pm EDT
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Bank of America customer service

Stopped in after work to obtain a temporary debit card for my lost card. This is not my regular bank but closest to my work and with the limited banking hours offered, I stopped here for my bank needs. Sadly, I was kept waiting for 30 minutes and when I asked if someone else was available, I literally got no response. After my 2nd request for someone to help me besides the worker who with 1 costumer, I was told she is the only one to do debit cards. So I was forced to wait. This went on for 1 hour. I am so disgusted with the customer service at this bank and I will never use this branch for any reason!

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2:10 pm EDT

Bank of America edd bank of america webiste

The website designed for EDD Bank of America looks good but has many malfunctions. First of all after I sign in it get a pop up that suggest to download the app to my cellular device. After checking the 'Do not show again' box it continues to pop up. Then re directs to sign in all over again.

The solution I thought I found to prevent this, was exiting the page and going to google to type in 'edd bank of america login' which directs me to the login page instead of the home page. Now that I am logged in and trying to transfer funds to my personal banking account, after picking the amount to transfer and clicking 'Transfer' it redirects to another page where it says 'invalid link'.

Needless to say it is pointless and I still have to go to the bank, withdrawl my funds and go to my personal bank to deposit.

Grateful to be receiving disability, but inconvenient to have to run around from bank to bank.

Please fix website to be functional.

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6:13 pm EDT

Bank of America call center in utica ny

I am writing to complain about an employee that answered my call from the call center in Utica NY. Her name is Rebecca and claims she could not give me her last name, Her mangers name is Rich. Rebecca stated that this was the only call center in Utica NewYork. I had a couple of questions regarding my credit card and interest fees. I explained to her my concerns and how I was not aware of the fees since I had a promotion. I simply asked her if there was anything she can do to help me. Rebecca seemed frustrated and annoyed that I asked her this question and began to raise her voice and said there was nothing she can do. I asked Rebecca if I said something to offend her because she started raising her voice for no apparent reason. Maybe in could have just hung up and redialed, hoping to get he proper help.

She is very unprofessional and has no patients. I asked if there was anyone else I can talk to. She simply raised her voice and started "who do you want to talk to" "who do you want to talk to" i asked her for help as far as finding the correct person who can assist me with my account. The reason I called was for help! I asked her about doing a balance transfer as well. It got to the point of me asking her to close my account and I told her I would do a balance transfer to another account. She then proceeded with closing my account. If i wouldn't have asked her the question can I still do a balance transfer after closing the account she wouldn't have mentioned it to me and I would have been stuck paying this interest fee which is the entire reason I called. This make me rethink who I'm banking with, do I really want this type of customer service, is it even worth the stress.

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8:59 am EDT

Bank of America checking account closed without reason and balance cheque not sent back within 10 business days

Hi Team,

I had my checking account with BOA with "Card Number" - "[protected]" and last 4 digit of my SSN is "9708" which was closed on 18th Sept 2018 and I had a balance of $14, 914 in my account. Bank was supposed to send me my cheque within 10 business days but I didn't receive any cheque till date.

Call center doesn't provide any information and not ready to even listen to my concern. Please let me know where is my money and when I will recieve the same. Incase I don't recieve any certain answer from you then I will have to file a police compliant against BOA.

My registered mobile number is " [protected]" and email id is "deepakk.[protected]@gmail.com"

Thanks,
Deepak Kumar

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12:31 pm EDT
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Bank of America harassment and afraid

Hi My name Is Brenda and I have been a regular customer for the past 20 years or so and also my entire family. I understand we are in critical times and is also a community bank for a Hispanic area.. This past Friday October 6, 2018..I decided to arrived early to do my transactions.I understand the bank is always in short of staff..The line is already long.. I'm an anxious individual but I'm ok so far..The security guard is outside the building..While waiting there was to be exactly six individuals and they were all Dominicans..I'm Puerto Rican Descent..well it was only one teller working..she was very nice and young..doing an awesome job..All these people began to harassed her..she was so nervous that delayed the situation more..I replied in Spanish to pleased be patient. What OMG a guy in front of me..who do you think you are..The two lady's behind me got so closed to me saying..I guess you don't have anything to do..Well I kept my cool..There conversations escalated to a Puerto Rican thing..Another man..saying [censored] thinks we got time to wait.. They were so loud like pointing fingers at me..A staffing members had to come out and explained the whole situation and management with the ATMs. I waited one hour and twenty minutes..I'm ok..But in that moment I felt so scared to be standing there for so long..I felt like I could not look up or look back..Omg I went home with a panic attack..could not paid the rest of my bills..I had to come back home..Take my meds .The staff felt also worried..she left the floor to go behind the window to help the girl slows things up..The banks needs a bilingual security guard to check in once in a while..I'm so hurt...next time I come to these location in Jamaica Plain Center Plaza I won't come alone..Is closed to my house and I used public Transportation.The regular Staffing U know for many years and they know me. Month by month they know how I like thing..They are great. We need just extra tellers on Fridays and the first to the third day of the month..Only 3days. JP Center Plaza has a lot of customers in those days..Can you Pleased help solved this..Next time I feel this way I will call Boston Police and make a report..I shouldn't feel scared to go in the bank and feel afraid..Thank you for taking the time to read this..It's important to me..Sincerely Brenda Rodriguez.

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2:13 pm EDT

Bank of America credit cards being closed

I have been card holder for over 17 years with good payment history. I recently had both credit card limits increased and used much of this with assistance in furnishing new house and paying for recent wedding. I just was notified via mail that both accounts were closed. I don't understand why closing the accounts when I have not missed payments and recently had credit limit increases. Why close the card when near limits anyway and unable to charge much more? Why not leave open and suspend charge cabilities until account reaches acceptable balance levels. This only hurts my credit by closing the accounts where I been loyal paying customer.
I am currently trying to speak to someone from Bank of America on this issue but still on hold for me 1 hr and 6 minutes. This is very frustrating!

Best Regards,

Brian Pritchard
[protected]
brian.[protected]@am.unicore.com

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7:39 pm EDT

Bank of America Abusive overdraft fees

Yesterday September 2, 2018, my Bank of America's account was in positive numbers and with three pending charges already reflected. Nevertheless, today September 3, two overdraft charges appeared on my account for two other amounts that the previous day were not pending.

Today, September 3, I have make 3 claims by phone, but the three employees say that they notified me about the two amounts charged to my account. It was not like that. Today morning, the two amounts with their respective overdraft charge of 35 dolars has appear in my account.

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5:26 pm EDT

Bank of America waiting time

My business visits your location. 5 times a week and I have being thinking about moving forward with my business somewhere else yesterday I visit you location and the wait was ridiculous and on top of that one of your employees was so rude I believe her name was Veronica or at least that's what it said today you business line is closed again what's the point of having a business line in this location if the mayorite of the time is closed with two chairs on the way I have to told you as a general manager in a business you loose
customers with all this wait
They were 22 people waiting at the time I came I heard customers saying is this an assembly day or

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1:21 pm EDT
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Bank of America customer service

Hello,

My name is Casshina Alexander. I will like to make a complaint about a representative that I visited with at the branch 7300 North MacAuthur Blvd. STE. A. On September 26, 2018 I met with a representative by the name of Ms. Arzoo to open a account for my daughter. For some reason Ms. Arzoo didn't want to open the student account for my daughter because she seen that I had another account with both of my daughters name on it. I told her that the manager said that I could open a separate account, which is called a student account for daughter, but Ms. Arzoo said that I couldn't if I didn't remove my daughter from the other account and that I also needed to have my daughter with me to remove her from the account. I inform Ms. Arzoo that the manager said that since my daughter is only 15 years-old that she didn't have to be with me to open the account. I'm not sure way she didn't believe me, but she decided to go ask the manager if he stated that. I wasn't sure if she really talked to him or she pretended to go and ask him. However, when she came back to the room she said that he said it was okay to open the account. At this time I am very upset, but I remain calm. Now, while she is maliciously taking her time to open the account she begins to take out her phone and text in front of me, while I am patiently waiting... Ms. Arzoo was so rude to me she didn't provide friendly, easy, and caring customer service. She made me feel uncomfortable, not welcome and judged because I didn't look old enough to be a mother of 15 years-old. Also, when I ask her if I could get a temporary card for my daughter she told me that a student account doesn't provide temporary cards and that she will receive a card by mail only. Also, told me that the student account that I open with my daughter would charge me a 12.00 dollar monthly fee, and I told her that it shouldn't because my daughter is a student. After, dealing with Ms. Arzoo petty and immature ways. I left the branch and called Bank of America's 1800 number. I told the representative about what was said and done at the branch that day and he told me that everything that Ms. Arzoo said to me was not true and he would go back and look at my daughter account and make sure that she's not charged with any monthly fees. The only reason why I am still with Bank of America today, is because of the man that I talk to on the 1800 number, otherwise I would have went back the next day and closed all my accounts with Bank of AMERICA.

Should there be any questions or concerns, please contact me by email: [protected]@gmail.com, or [protected]

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8:22 am EDT
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Bank of America I am being charged $175 in fraudulent overdraft fees

Bank of America charged me a $35 overdraft fee when my available balance in my business account was $2.92. That fee put the account in a negative balance ($37.92) and then I was charged with a total of $175 in overdraft fees. Customer service was not willing to reverse the charges and neither was the manager. This has caused me major problems to my business.

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Contact Bank of America customer service

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

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