Bank of America

I have been with bank of america over a year and all was good until about two months ago. I made a serious error in my checking account and it overdrew it and caused problems for about a moth but I slowly got it fixed. I had much less than perfect credit and had been working really hard to get my credit up. I started looking on line for a consolidated debt loan who would pay off my debt and I could get good credit then. I thought I found one and stupidly i gave this company my banking info, They deposited a partial payment of $990 into my account, which I never touched. My bank had a hold on it and I wasn't ready to use it yet. The next thing I knew my account was closed without any warning. The check the consolidated loan people deposited was no good causing fraud on my account, Again, I never touched the check. I did have $632 left in my account from a cashed and then deposited pay check. I also had two direct deposits go into the account. All of this is money I worked very hard to make. I am a single woman and work three jobs. The bank will not allow me to get to any of MY money, I need to pay bills desperately. My utilities are about to be shut off. I own my mistake of going online and giving that company bank info but I had no ideal it was a scam. I though it was someone who worked with bad credit. I have called the bank every day to see if I can get my money and every day they tell me a different story. I have been lied to several times. I don't understand any of this. None of that loan companies money was touched. I am desperate to get my money. I am totally broke. Please help me!
[protected]@foundationscorp.com or [protected]. SS [protected]. Please help me!

Beth Cook

I purchase a car hood and bumper, the bumper was received and the hood was not i filed a dispute for the hood plus shipping fees, the claim department processed 2 claims that same day 1 for full invoice of 2 parts and shipping $515 and 1 for the missing part and shipping $363.78. the one claim for $363.78 was correct, BOA credit and debit both claims i called claims department i was told they received merchants information invoice and freight receipt which in deed stated that they only delivered hood therefore claim department open a 3 claim and it was refused once again. i finally went into a branch for help they asked to write a statement and fax it to claims department. as of today the dispute was refused again and im lost at $363.78 i don't understand why if BOA has all information they need for refund of the part that i did not receive. can someone please contact me and help me resolve this issue i have been a customer for over 10 years and cant believe that your are company is not helping me. im not asking for free money im asking for a refund which is my money and i have a right to get refund for something i did not receive

On March 19, I made a mobile deposit for $5000. The $5000 was a personal check from my aunt from her credit union (Arrowhead Credit Union). On March 26, the $5000 was debited out of my account with reason "DEBIT ADJUSTMENT DUPLICATE ITEM". I called customer service and was told to file a complaint. The claim was denied. I continued to file claims from March - July but each claim was denied. Each claim was denied with different reasons:
1) Duplicate Deposit made inside a branch
2)Duplicate Deposit made at an ATM
3) Duplicate Deposit made at a different bank
4) Duplicate Deposit made at Bank of America

My final attempt, the rep was kind enough to do her due diligence and escalated the issue to her manager. She actually called me back and confirmed that 1) she had a copy of the check, 2) the check was deposited at a Bank of America account, 3) the check clearly had my signature and account number BUT was processed under someone else's account.

I was told that with all the check deposits BofA receives, endorsements are not required. This check was for $5000! The simple fact that an endorsement was not required behooves me.

I told each rep that I filed a complaint with that there was no way a physical check could have been deposited because I shredded that check once it cleared my account.

Majority of the reps I did file a complaint with stated that it was Arrowhead Credit Union's responsibility to fix the issue. Arrowhead complied and filed the necessary paperwork but did not receive any help from Bank of America. They did their due diligence following up via phone and physical mail! No one from Bank of America responded to their requests. Arrowhead stated it was not a duplicate deposit on their end as the only check they received had my signature and account number.

This has been an outstanding issue for months. This was not a small amount. This was $5000 that I needed at the time. I have received ZERO help from BofA in trying to get this matter resolved. I have filed complaints at the Chino Hills Branch and different departments (Check Fraud, ATM disputes, Customer Service, Mobile Banking).

I have spoken to a lawyer and was informed that I could file a small claims since BofA refuses to assist. I do not want to go down this path as it will cost me additional $$. Need to understand if there will be resolution.

I used my BOA cc to rent a car July 2018

credit cards are supposed to be your insurance

BOA only pays up to the deductible ONLY if all requirements are met

I jumped through all their hoops and sent everything that was required to BOA exactly when the rental agency finally contacted me about the damage and quote for all of the repairs which came out to less than my insurance company's deductible of $500.00

Recently received an email stating for the second time I have been denied payment of just a little over $400.00 after explaining to them the rental car agency delayed contacting me with a quote (estimate of damages)

I am done with Bank Of America!

Dear Sir/Madam,

I have been using VISA credit card (Last 4 digits 5439) from Bank of America for many years. A few days ago I called the customer service Reward department to get my reward for which I am entitled for. The customer service rep told me that she was giving me .5%, I told her that I always got 1% reward. She told me that in order to get that percentage, I should have above 25, 000 points. Since I had less than 25000 and I wanted 1% reward, I clearly told her that I could wait for the reward till my points go up to 25000. I never asked her to send me the reward at this time.

Even after telling her clearly she went ahead and sent me a check for $32.93. Disappointed, anyway, I went and deposited the check. Lo and behold! the check bounced and they charged me $12.50. It means, the customer service rep had cancelled the reward. Is this my fault? When I called the reward department, they refused to own their mistake and were rude at the same time. Please send me the check for $12.50 to the following address:

Vijay K. Bhat
2000 Briggs Rd
Silver Spring, MD 20906

So I notify BOA of my travel plans. Where I will be staying and the exact dates. I attempt a $23.00 charge at a food store in the notified area. My card gets frozen. I had even requested a phone call if any problem did happen. I get through after 30 min. and talk to Mr. attitude who tells me it was frozen because I was in an area of high fraud. What a BS excuse. If I was going to commit fraud I would surely go for the big $23.00 score. Really? No accountability! Only an attitude like your damn Homeland Security or something. So I get told oh its ok now its unfrozen. Really? What about the embarrassment? The wait in line? My time? It appears your concern is about the bank losing $23.00 NOT your customer. You act like we are stupid if you think that excuse is acceptable. I fixed it. Cancelled card and will withdraw my approx. $100, 000. and blog this all over the internet. thanks for the BS BOA

Stopped in after work to obtain a temporary debit card for my lost card. This is not my regular bank but closest to my work and with the limited banking hours offered, I stopped here for my bank needs. Sadly, I was kept waiting for 30 minutes and when I asked if someone else was available, I literally got no response. After my 2nd request for someone to help me besides the worker who with 1 costumer, I was told she is the only one to do debit cards. So I was forced to wait. This went on for 1 hour. I am so disgusted with the customer service at this bank and I will never use this branch for any reason!

The website designed for EDD Bank of America looks good but has many malfunctions. First of all after I sign in it get a pop up that suggest to download the app to my cellular device. After checking the 'Do not show again' box it continues to pop up. Then re directs to sign in all over again.

The solution I thought I found to prevent this, was exiting the page and going to google to type in 'edd bank of america login' which directs me to the login page instead of the home page. Now that I am logged in and trying to transfer funds to my personal banking account, after picking the amount to transfer and clicking 'Transfer' it redirects to another page where it says 'invalid link'.

Needless to say it is pointless and I still have to go to the bank, withdrawl my funds and go to my personal bank to deposit.

Grateful to be receiving disability, but inconvenient to have to run around from bank to bank.

Please fix website to be functional.

I am writing to complain about an employee that answered my call from the call center in Utica NY. Her name is Rebecca and claims she could not give me her last name, Her mangers name is Rich. Rebecca stated that this was the only call center in Utica NewYork. I had a couple of questions regarding my credit card and interest fees. I explained to her my concerns and how I was not aware of the fees since I had a promotion. I simply asked her if there was anything she can do to help me. Rebecca seemed frustrated and annoyed that I asked her this question and began to raise her voice and said there was nothing she can do. I asked Rebecca if I said something to offend her because she started raising her voice for no apparent reason. Maybe in could have just hung up and redialed, hoping to get he proper help.

She is very unprofessional and has no patients. I asked if there was anyone else I can talk to. She simply raised her voice and started "who do you want to talk to" "who do you want to talk to" i asked her for help as far as finding the correct person who can assist me with my account. The reason I called was for help! I asked her about doing a balance transfer as well. It got to the point of me asking her to close my account and I told her I would do a balance transfer to another account. She then proceeded with closing my account. If i wouldn't have asked her the question can I still do a balance transfer after closing the account she wouldn't have mentioned it to me and I would have been stuck paying this interest fee which is the entire reason I called. This make me rethink who I'm banking with, do I really want this type of customer service, is it even worth the stress.

Hi Team,

I had my checking account with BOA with "Card Number" - "[protected]" and last 4 digit of my SSN is "9708" which was closed on 18th Sept 2018 and I had a balance of $14, 914 in my account. Bank was supposed to send me my cheque within 10 business days but I didn't receive any cheque till date.

Call center doesn't provide any information and not ready to even listen to my concern. Please let me know where is my money and when I will recieve the same. Incase I don't recieve any certain answer from you then I will have to file a police compliant against BOA.

My registered mobile number is " [protected]" and email id is "deepakk.[protected]@gmail.com"

Thanks,
Deepak Kumar

Hi My name Is Brenda and I have been a regular customer for the past 20 years or so and also my entire family. I understand we are in critical times and is also a community bank for a Hispanic area.. This past Friday October 6, 2018..I decided to arrived early to do my transactions.I understand the bank is always in short of staff..The line is already long.. I'm an anxious individual but I'm ok so far..The security guard is outside the building..While waiting there was to be exactly six individuals and they were all Dominicans..I'm Puerto Rican Descent..well it was only one teller working..she was very nice and young..doing an awesome job..All these people began to harassed her..she was so nervous that delayed the situation more..I replied in Spanish to pleased be patient. What OMG a guy in front of me..who do you think you are..The two lady's behind me got so closed to me saying..I guess you don't have anything to do..Well I kept my cool..There conversations escalated to a Puerto Rican thing..Another man..saying [censored] thinks we got time to wait.. They were so loud like pointing fingers at me..A staffing members had to come out and explained the whole situation and management with the ATMs. I waited one hour and twenty minutes..I'm ok..But in that moment I felt so scared to be standing there for so long..I felt like I could not look up or look back..Omg I went home with a panic attack..could not paid the rest of my bills..I had to come back home..Take my meds .The staff felt also worried..she left the floor to go behind the window to help the girl slows things up..The banks needs a bilingual security guard to check in once in a while..I'm so hurt...next time I come to these location in Jamaica Plain Center Plaza I won't come alone..Is closed to my house and I used public Transportation.The regular Staffing U know for many years and they know me. Month by month they know how I like thing..They are great. We need just extra tellers on Fridays and the first to the third day of the month..Only 3days. JP Center Plaza has a lot of customers in those days..Can you Pleased help solved this..Next time I feel this way I will call Boston Police and make a report..I shouldn't feel scared to go in the bank and feel afraid..Thank you for taking the time to read this..It's important to me..Sincerely Brenda Rodriguez.

I have been card holder for over 17 years with good payment history. I recently had both credit card limits increased and used much of this with assistance in furnishing new house and paying for recent wedding. I just was notified via mail that both accounts were closed. I don't understand why closing the accounts when I have not missed payments and recently had credit limit increases. Why close the card when near limits anyway and unable to charge much more? Why not leave open and suspend charge cabilities until account reaches acceptable balance levels. This only hurts my credit by closing the accounts where I been loyal paying customer.
I am currently trying to speak to someone from Bank of America on this issue but still on hold for me 1 hr and 6 minutes. This is very frustrating!

Best Regards,

Brian Pritchard
[protected]
brian.[protected]@am.unicore.com

Yesterday September 2, 2018, my Bank of America's account was in positive numbers and with three pending charges already reflected. Nevertheless, today September 3, two overdraft charges appeared on my account for two other amounts that the previous day were not pending.

Today, September 3, I have make 3 claims by phone, but the three employees say that they notified me about the two amounts charged to my account. It was not like that. Today morning, the two amounts with their respective overdraft charge of 35 dolars has appear in my account.

My business visits your location. 5 times a week and I have being thinking about moving forward with my business somewhere else yesterday I visit you location and the wait was ridiculous and on top of that one of your employees was so rude I believe her name was Veronica or at least that's what it said today you business line is closed again what's the point of having a business line in this location if the mayorite of the time is closed with two chairs on the way I have to told you as a general manager in a business you loose
customers with all this wait
They were 22 people waiting at the time I came I heard customers saying is this an assembly day or

Hello,

My name is Casshina Alexander. I will like to make a complaint about a representative that I visited with at the branch 7300 North MacAuthur Blvd. STE. A. On September 26, 2018 I met with a representative by the name of Ms. Arzoo to open a account for my daughter. For some reason Ms. Arzoo didn't want to open the student account for my daughter because she seen that I had another account with both of my daughters name on it. I told her that the manager said that I could open a separate account, which is called a student account for daughter, but Ms. Arzoo said that I couldn't if I didn't remove my daughter from the other account and that I also needed to have my daughter with me to remove her from the account. I inform Ms. Arzoo that the manager said that since my daughter is only 15 years-old that she didn't have to be with me to open the account. I'm not sure way she didn't believe me, but she decided to go ask the manager if he stated that. I wasn't sure if she really talked to him or she pretended to go and ask him. However, when she came back to the room she said that he said it was okay to open the account. At this time I am very upset, but I remain calm. Now, while she is maliciously taking her time to open the account she begins to take out her phone and text in front of me, while I am patiently waiting... Ms. Arzoo was so rude to me she didn't provide friendly, easy, and caring customer service. She made me feel uncomfortable, not welcome and judged because I didn't look old enough to be a mother of 15 years-old. Also, when I ask her if I could get a temporary card for my daughter she told me that a student account doesn't provide temporary cards and that she will receive a card by mail only. Also, told me that the student account that I open with my daughter would charge me a 12.00 dollar monthly fee, and I told her that it shouldn't because my daughter is a student. After, dealing with Ms. Arzoo petty and immature ways. I left the branch and called Bank of America's 1800 number. I told the representative about what was said and done at the branch that day and he told me that everything that Ms. Arzoo said to me was not true and he would go back and look at my daughter account and make sure that she's not charged with any monthly fees. The only reason why I am still with Bank of America today, is because of the man that I talk to on the 1800 number, otherwise I would have went back the next day and closed all my accounts with Bank of AMERICA.

Should there be any questions or concerns, please contact me by email: [protected]@gmail.com, or [protected]

Bank of America charged me a $35 overdraft fee when my available balance in my business account was $2.92. That fee put the account in a negative balance ($37.92) and then I was charged with a total of $175 in overdraft fees. Customer service was not willing to reverse the charges and neither was the manager. This has caused me major problems to my business.

I opened an account on 9/28/2018 and the bank representative Bobbie D'Anastasio was easy to work with. I explained my situation as a disable person, who was at the age of 36 diagnosed with cancer, and I was looking for another banking option. I'm on a fixed income and disabled. I chose Bank of America, opened a checking account and it was the wrong choice. Today, only one day later after having to take time out of my day yesterday as a DISABLED person - I was told that my account was closed, and they refuse to say why. Once I entered the branch today I was NOT greeted in a friendly way -- I told the bank representative Stan Mladenoski my situation he called a number that told him the same thing I was told over the phone: "They can't say why they closed your account" but to call back on Monday, and they would " mail me a check" back (even though I made a cash deposit to open the account). I demanded the money but he refused, so I left the building. The bank cannot in good faith indicate why they denied me ( I have a clean Chexsystems report), and a refusal to do so violates federal law, as a result I will be including all of these individuals indicated above as well as branch managers ( Dan included) with complaints which have been and will be filed with the CFPB, FED, FDIC etc. This does not end with this review -- I will vigorously pursue actions to ensure that Bank of America does not discriminate against disabled persons and provide proper notice at the time of the credit decision ( again required by law). Bank of America and this branches employees clearly have no issue violating my rights and they will do the same with you, please due yourself a favor and stay away.
Keep in mind my account was open, supplied all of my documents to prove my identity, and then the very next day my account was closed for NO reason and they cannot say why nor will they give me my money back when requested in the format it was deposited. Disgusting institution! Stay away from Bobbie D'Anastasio, Stan Mladenoski, and Dan ( the branch manager) of the Clinton Township MI branch.

Branch 13700 Riverside Dr, Sherman Oaks, CA 91423 worst service ever! Today understaff, no branch manager and child endangerment. There was a toddler behind one of the tellers. I left and came back due to the long wait and the child was still there. OSHA should investigate this and look at illegal child labor as well. Didn't know BofA was a daycare center, explains why I always have to wait almost an hour everytime I go here.

I went to the location at 345 Park Avenue South, New York NY 10010 to do a cash advance from a card. I had my work ID that had a current picture on it, I also had my Bank of America Debit card. Bank of America has a copy of my driver's license in their system. The bank teller named HUNNA refused to perform the transaction without my driver's license. I went back to my office to retrieve my driver's license which cost me 20 minutes of my time. When I returned to the bank, HUNNA stated that my transaction was declined. I asked to speak to the BRANCH MANAGER, she came out and claimed that she could not try to process the transaction a second time. I explained to her that there must be something wrong because I checked the balance right before I came to the bank and it had the funds there. The manager refused to try to process the transaction again. The manager told me that I should try another branch. I called the card company just to make sure nothing is wrong with my card. They found NOTHING wrong with it, they said that the bank must have been doing the transaction incorrectly. I experienced such poor customer service, I have been a customer at B.O.A for 10 years but I am seriously considering to stop being a customer there. Bank Tellers and BRANCH MANAGERS there need to be trained better.

Hello sir, I have given a ad for selling 5 paisa Indian coin on olx after seeing the ad Mr. Ranga rao contacted me by mail that he is interested in purchasing the coin and also giving 5000rs. more for postage & handling because he cannot come to take it. After that boa sends a mail to me that the money 56000 rs. is collected from Mr.ranga rao a/c but it only can be credited in my a/c after shipping the product and sending the qr code and receipt of it. I have do all of it but now boa and Mr.ranga rao is forcing me to deposit 15000 rs. to a a/c for activating my a/c for international money crediting but I don't have that money I told to both and now they are harassing me to be send me to jail for a cyber crime.