CB Banks Bank of America Complaints #2-21

Bank of America review: Customer service

Fed up with robots of US

Sep 01, 2026 12:15 am UTC

Verified customer

Featured review

I had to call to have my bank payment updated to pay my credit card bill. Prior to that I was on hold for ages after having to listen to robot repeat the same questions over and over no matter what I said it asked "do you want to make a payment?". When I did finally get through they told me they would put two small deposits into my new bank account to verify the account. Next day I look at my bank and see only one deposit in there. Completely useless and incompetent. I can't verify my account.I call back in and had to listen to the robot again using every tactic to not put me through to a real person. Repetitive answers over and over. I finally got put on hold and have been on hold for an hour. I am staying on hold just to see how long this will take. I also know when I do finally speak to someone they will still not be able to help or do the deposits correctly. The worse customer service ever. Once my card is paid off I will never deal with this company again.

Desired outcome: It would be nice if you had more staff, a better robot, and better trained people in general.

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Bank of America Contacts

Bank of America phone numbers

+1 (800) 432-1000

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45%
Confidence score

English

+1 (800) 688-6086

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68%
Confidence score

Spanish

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International

+1 (757) 677-4701

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Credit Card Issues

+1 (800) 214-6084

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Vice President Bank

+1 (312) 992-6618

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More phone numbers

Bank of America emails

support@bankofamerica.com

100%
Confidence score: 100%

Support

Bank of America address

100 N Tryon St., Charlotte, New York, 28255, United States

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Sep 01, 2026
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