Bank of America

I am going to report the fraud of Clarissa D. Covington.

Doesn't make sense to me at all. I just joined BOA last November 25, 2020, without knowing about the suspicious and fraud activity and No one was telling about the third-party.

The Bank of America closed my checking account, and they stated it would be closed forever without notice. I disagree with their decision because I have never had done this situation as a victim this is first time. I did not know about this suspicious activity of Bank of America and about fraud and suspicious of Clarissa D. Covington in the first place. Doesn't make sense to me, the BOA is the best in America. I was questioned myself, "Why the Bank of America did not tell me a warning through an email, call, or BOA app" like that before sending the mails on Jan. 26th, 2021. After finding out the mails on Jan. 26th, BOA informed me that a closed account.

Clarissa D. Covington, where works at Louisiana Workforce, deposited the money into my BOA bank account without my permission on Jan. 25th, 2021. I have never given my checking account number to Clarissa D. Covington and anyone.

What I think is fair is that they should give a setup for the early warning system in the first place, but they did not do that, so that is why I think it is not fair. If I had known at least 24 hours of the early warning system before, I would have checked on it myself, and I would have seen it on my BOA app. I would have explained or reported the fraud before they closed the bank account. If telling an early warning before, I would not have a problem with a closed BOA Checking account.

I would like to clear up and resolve this situation. I would like to keep an open new account or reopen a closed account at the same BOA instead of other banks. So, I can go to the BOA Branches anywhere. Please FIX RIGHT AWAY this situation of the FRAUD activity WITHOUT DELAYING. I CANNOT WAIT and BE PATIENT LONGER.

What is happening to Bank of America! I've been a customer for many years and never experienced the lack of care for customers as I've been experiencing lately. I will call the main 800 number and they never answer. You just get routed to different options and you can never get a person to help you. When you call the branch, it's the same thing. They keep you on hold and no one ever answers. One time, when I called the main 800 number, after being routed all over the place and holding to speak to someone for 40 min, someone finally answers, still couldn't help me so she transfers me to someone else and I could hear a man's voice sounding upset saying "what is it that she wants?" As if I was ruining his day.

Someone has stolen my card info. I have united airline, Qtrip, and other airline charges I never made. I notified my bank while charges were still in progress and I still lost my money. The denied my dispute. I have lost over 1200. Bucks. I called again and told them to investigate again. They again denied to pay. I need my money back. I trusted this bank and now I'm freaking out about how safe my money is.

I been receiving edd for the last 4 and half months some one hacked in to my account and transfer my money to another account and I called the bank and filed a claim and it is over $2000 and they only credit my account $982.00. The person that did it changed all my security questions and password. They even sent the person an email saying that I changed my email address

I keep receiving statements in the mail of this account I never opened. BOA will not close the account with asking all my personal information including a PIN number to allow them to access my account, which I never opened.
I want this account closed, deleted, removed along with my name. BOA is adding Service Fees each month. Attached JPG. I have contacted BOA about this and nothing has been solved. BOA wants SSN, Birthday, Address and all I want is to remove this fraud account.

I did not received my statement with payment due 1/9/21.. I called the number on the reverse of the credit card([protected]) on 1/7 and 1/8 to request a statement. I never received a call back. I a friend go to the internet to get a phone number for BOA credit card info [protected]. I called this number, spoke to an individual named Paul (somewhere in CA). I explain what needed and what I tried to do to get this resolved. Paul stated he would get a duplicate statement and there would be no LATE CHARGE. As one would expect the current statement arrived and to no surprise there is a LATE CHARGE in the amount of $28.00. Ian fed-up with businesses saying one thing, to get rid of the individual they are talking with. I would appreciate the cancellation of the late charge as was originally stated. Thank you!

I have two fraudulent ATM withdrawals on my account. Both for $1, 000 each. I called the number on the back of the card to file a claim. The claim was filed and I was given a claim number. The card was canceled and a new card was sent out. I logged on to my account the next day and I was locked out. I am locked out of my account and can not access any of my funds that I need ASAP! This is my only income. I have no access to my income at all. I called EDD they stated my account is fine and they DID NOT suspend my account on their end. I hear different reasons from every BofA agent. No help what so ever! I need my money! This was done by BofA with no notice! This is my money!

On January 26th I called Bank of America to report charges that I didn't recognize. When I looked in my email I later discovered I had made a mistake and called right away to let them know I made a mistake they froze my account. I have called three days in a row and they won't let me talk to a manager or claim department they just hang up on me. I have called over 50 times and they continue to hang up and try to say that it's edd. When I called edd and talked to a supervisor they said there is nothing wrong with my account and this is Bank of America's doing.

Basically like many. My EDD debit card got closed because of fraud suspicion. EDD says my account is fine, but BofA says they need to verify my identity. I called both of them multiple times and both says to call the other to have it fixed. No one offers any solution or way to get this fixed as soon as possible.

On January 18th 2021 I receive benefits on my EDD card shortly after I misplaced the card calling Bank of America to have a new one sent I was sent to the fraud claims department where they subsequently instantly froze my account without notice without warning or any type of information that they were doing so they broke their own protocol by not informing me that they were going to hold my account not give me access to my money and I have a small child that I have to feed and I no longer have a job so I'm solely depending on to that money from that car to feed my family and they're not allowing me to do soh

* On 01/06 697.00 was stolen from my account by means of ATM located Out of State.
* On 01/06 I filed a claim with Bank Of America Claims Dept./ New Card was mailed out for account.
* On 01/06 Account was closed due to Faurdulent ATM Transactions/ Account was coded under wrong code by B of A Claims department as Fraud and Refered back to Sponser. (EDD). Reason Still Unknown.
* 01/07 Claim 210105302301& 21010530201 Was closed until account issues got resolved.
* 01/07 Freeze Tracker was Submitted to Bof A.
*01/07 to Current Date several calls made to BofA Prepaid Customer Service Reps/Supervisors/ Claims and Fraud Department/ Sponser Supervisor (EDD) by Myself to only be Lied to several times about how And why my account got frozen/ unprofessional Communicatihon from Supervisor/Not accepting Accountabilty and being refered to EDD when Issue was iniciateted exclusively by Bof A/ Placed on long Holds and Hung up on.
* Approximately 30 hours on the phone with B of A and still have not been Credited the 697.00 worth of ATM transactions Stoen from card.
* Fictictional Documentations placed on my Account due to Staff Lack of Understanding& Miscommunication of B of A Cardholder Policy.
* Denied access to my account even after Sponspers paid my next Deposit off 1500 4 days and waiting tol receive that deposit via paper check.
After Complety Every procedure requested and told Several Stories by Bof A I demand Access to my money be granted ASAP.

Had a freeze on my EDD account until I was able to verify my identity.! Along with I had my account frozen for boa since I needed to get verified first.! That was understandable and as well I was a victim of fraud so prior to the freeze I had funds in my account and was waiting on the claim that I filed so I was dammed. From my previous money and my pay check till I was verified now that I had been verified and the hold and freeze been lifted out off of my account EDD suggested giving it 24 hours and boa will be back to normal and I had certified for my weeks and been paid, but boa still insists and says they have not received anything and EDD says we can't do anything on our end the hold been lifted and it had and it does show it's paid and I was able to certify, but boa still have a hold and this is pathetic and I can't get help with them when they direct my call to ed's when EDD can't help me and it's all on boa end.! And where is my payment and my
Previous fraudulent charges. I have no money! And I'm close to taking this to the next level and taking legal actions against boa!

im so not happy with bank of america for closing my account on jan 13, 2021 wen i had money in account they have this bad policy of charging ppl overdraft fee nd let scam happened on my account multiple times nd wen i asked for refund they went nd said not to me nd gave the scammer money pathetic service than i went to get money out of mu account complaint was filed been months now no one got back nd apologized the cashier laughed at my last name nd rude as hell supervisor was watching didnt bother to apologize than tried to fake charge me $20 for sumthing they print for me than after months gave me money nd now instead of sending apology they closed my account witout notice wen i had money in my account now they r telling me u r overdraft $9 i been trying to put money iny account since the 8 jan 8, 2021 how they closed my account on 13 nd telling me today jan 20, 2021 my account is closed they dnt have to give me explanation [censored] i been with bank of america for 10 years since 2011 nd so much scam happened bank of america ripped me off bad policies bad attitude bad agents i so want to sue them

I have reward points to collect and every time I go to collect my rewards it kicks out my phone after waiting 25 minutes of so. I've tried this over 5 times with no success. I tried to go online with no luck. The website doesn't recognize my account number or social security number. I make all my payments on time in full each month with no balance after each payment.

Customer service phone call through the regular [protected] was told that the answer could be given through the "closed" department. That customer service representative TRAVIS was rude, unprofessional, and not willing to help direct me to the correct area for assistance. [protected].
Was trying to find out if my stimulus that was put into a closed account could be traced to see if it was rejected.

I did not receive my monthly statement. I called on Jan. 7, 8 and twice on Jan. 11, and again on today, Jan. 12. Each time called I was told my call will be in line for an auto-call-back when an associate is available. It has now become a problem which possibly means having to pay a late charge. Be this intentional or not, I feel this is poor "customer service". I would appreciate some feedback concerning this situation. Thank you.