CB Banks Bank of America Complaints #2-21

Bank of America review: Claims department

MsKK of US

Jul 21, 2026 8:32 pm UTC

Verified customer

Featured review

I filed a claim against a merchant who did not provide a product as advertised it was completely unacceptable. The merchant initially wanted me to keep the hideous product and that they would refund me half. I declined and told them I have filed a dispute with my financial institution and after back and forth emails the merchant agreed to refund my full amount but now B of A has closed my dispute and will take back the money I disputed. They did not due their due diligence because the merchant was going to refund my money but now they will not because the bank closed the dispute.

Claimed loss: $114

Desired outcome: The outcome would be for Bank of America to due a more thorough investigation, an apology for doing a sloppy investigation and for me to receive my $114 refund in full.

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Bank of America phone numbers

+1 (800) 432-1000

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International

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Credit Card Issues

+1 (800) 214-6084

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Vice President Bank

+1 (312) 992-6618

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Bank of America emails

support@bankofamerica.com

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Bank of America address

100 N Tryon St., Charlotte, New York, 28255, United States

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Jul 23, 2026
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