The complaint has been investigated and
resolved to the customer's satisfactionResolved Badcock Home Furniture & More — thieves!!!
resolved to the customer's satisfaction
I moved to Florida in January 2010 and I purchased furniture at that time through Badcock. The furniture was purchased on store credit in the amount of 4, 000.00. I made all my payments on time and had no issues with the company at that time. However, in April I had to go to NY for a family emergency and my boyfriend and I were having problems at the time (we lived together in Fl). While in NY, I received a phone call from Badcock stating that they were at my Florida residence to pick up my furniture! I had no idea what was going on, and my payment was not even due yet. I immediately called the store to find out what was happening and they told me I needed to speak with Pam and she would be in at 12pm. I called back later and spoke to Pam and she said that my boyfriend had called the store and spoke to her and said that I had left the furniture and that he was not going to pay for it so they should come and get it. By the time I spoke to Pam, the furniture had already been removed from my apartment, with the exception of a flat screen TV that my boyfriend claimed I took (which I did not). I had told Pam that the company was wrong in taking my furniture without contacting me and that they had no right to take any information from my boyfriend whose name was not even on my account. The company is now telling me that I am responsible for the payment of the missing television and that my account would be reported to the credit agency as repossession of merchandise!!! I called again and spoke to Nancy in the legal department who was extremely nasty. I tried to explain that this was a terrible mistake on the stores part and was very unprofesional to not even contact me and to listen to someone whjo has no right to my account which was not even due for payment yet! She told me that there was nothing she could do for me and hung up. I want this to be settled once and for all. I should not be held responsible for payment of the TV because they had no right to takle anything and my credit should not be reported as repossessed because this is the stores fault. I am appauled at the fact that this company had the nerve to make all these arrangements without contacting me and for NO reason because my payment was not even due and now they are trying to put the blame on me for their stupidity. I am warning everyone NOT to do business with this company. They are unprofessional, rude and inconsiderate!!!
More Badcock Home Furniture & More Complaints & Reviews
- Badcock Furniture - deceiving sales practices
- Badcock - do not buy from them
- Badcock & More - I got bed bugs from badcock!!
- Badcock & More - money stealing company
- Badcock Furniture - dana owens, store employee, horrible old woman
- Badcock & More / W.S. Badcock Corporation - table and storage bench, replacements broken and wrongly ordered 4 times.
- Badcock & More / W.S. Badcock Corporation - account
- Badcock & More - I purchased a bed, dresser and mattress
- Badcock & More - Vacuum cleaner
- Badcock home furniture - very unhappy with customer service