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CB Vehicle Rental and Leasing Avis Rental car
Avis

Avis review: Rental car

V
Author of the review
5:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I rented a car for 28 days and pre-paid, I took full insurance. My elderly parents had a car accident back in Spain so I had to rush back to Spain and managed to fly a day sooner on 5 September. I explained the exceptional circumstances to the customer representative when I handed over my car and he said it would not be an issue. After this, I got charged £572 and a day later £872! Avis made me exceed my credit limit even. I have emailed Avis customer services 11 times and received no response. I waited 40 mins on the phone to speak to a customer representative and they assured me they will put things right and refund me within 5 days. That was a month ago! I have been unfairly treated and my bank has not even asked for evidence of my complaint to Avis and charged me the £872 again! I paid over £1,300 for a month rental and just because I returned the car a day earlier due to an emergency Avis charged me £872!

Claimed loss: £872.82

Desired outcome: To get this additional amount which I did not approve or authorise (and I was not even made aware of when I dropped off the car) refunded.

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  1. Avis Contacts

  2. Avis phone numbers
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    20%
    Confidence score
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    More phone numbers
  3. Avis emails
  4. Avis address
    Six Sylvan Way, Parsippany, New Jersey, 07054, United States
  5. Avis social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 20, 2025
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Avis Category
Avis is ranked 8 among 110 companies in the Vehicle Rental and Leasing category
#06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis #09 Budget Rent A Car Budget Rent A Car #10 CarTrawler CarTrawler
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