Menu
Avis Customer Service Phone, Email, Contacts

Avis
reviews & complaints

avis.com
avis.com

Learn how the rating is calculated

1.6 478 Reviews

Avis Complaints Summary

65 Resolved
399 Unresolved
Our verdict: With Avis's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Avis has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Avis. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Avis reviews & complaints 478

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
13 reviews
Sort by:

Newest Avis reviews & complaints

ComplaintsBoard
S
7:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Avis Lost and found / complaints process

On a recent business trip I rented an Avis vehicle as I have been doing loyally for the past 4 years. After returning the vehicle the Avis PDX in Portland I boarded the plane to return home only to realise I had left my sunglasses in the centre console between the two front seats. I called Avis on Sunday the 13th of November and had to leave a message on their answering service as nobody was working in the lost and found department that day and they would only be in on Tuesday the 15th. I called again on Tuesday as I hadn't received a return call and was told they had put a stop own the vehicle and it would be checked at some point over the next few days. After hearing nothing again I called back on Thursday the 17th only to get the answering service again! On Friday I called again as unbelievably no one had bothered to return my call and spoke with a lady in the lost and found department. She was unable to explain why, after an entire week, no one had checked the car even after I gave her the registration, rental agreement number and they had put a stop on the vehicle so they knew exactly where the car was parked.

At this point I asked to speak to a manager who was extremely grumpy to say the least, he also went on to say they couldn't tell me when the car would be checked and proceeded to hang up on me! I called back and requested to lodge of formal complaint and he put down the phone again! I finally managed to register the item on lost and found through the international call centre who email me daily to say the item has not been found... talk about rubbing salt in the wound. Avis Lost and Found department should be renamed Avis "if it turns up we might contact you" department had the agreement number, had the registration, knew where the item was left, knew where the car was parked and put a hold on it and are now telling me they can't find the item. I am utterly appalled and disgusted by the way I have been treated and the lack of formal platform to feedback this childlike behaviour. You will not be receiving any further business from me and would strongly recommend no one else use #Avis #Avisrentacar in the future. The staff are lazy, disinterested and unhelpful. Absolute disgrace!

Read full review of Avis
Hide full review
ComplaintsBoard
A
12:36 pm EST

Avis Rental car - lack of routine maintenance

confirmation #: 08106233US2

I recently was traveling through Colorado with my 14 mo old daughter and rented a car through avis. I had selected a full size SUV, because I needed a car that would be able to handle the road conditions in CO. When I got there, the SUV I rented only had front wheel drive, and the only option to have all wheel drive was to upgrade $50/day. This meant doubling the amount I had originally agreed to... but for the safety of my daughter and myself. I paid for the upgrade.
The next day, I was on the road and a semi drove in front of me, spraying muddy water all over the windshield. Which should be fine... however the wipers were so bad that I had to pull the car over to the side of the road to be able to clean off the windshield to see. Leaving me with the only option of going to buy windshield wipers for the remainder of my trip to be safe.
Once i had taken time out of my vacation to research and purchasing new blades... I got back on the highway to find that the windshield wiper fluid was empty. So I made another stop to buy fluid.
THEN, once I was up in the mountains, 15 mins from the nearest gas station - the "turn engine off" light came on, telling me it was out of coolant. Luckily the people we were staying with had extra coolant, and we were able to fill it.
I have tried 6 times to talk to someone from avis, and the call has been "dropped" every time.
I am so incredibly angry that Avis would put the safety of myself, and more importantly my 14 month old baby at risk, in the mountains of Colorado by not maintaining their vehicles. Especially after I paid $50/day to upgrade my vehicle. I have never had a rental car that had basic maintenance needs that I had to take care of on my vacation. I am utterly disappointed and would love someone to contact me to compensate me for my troubles.

Read full review of Avis
Hide full review
ComplaintsBoard
P
11:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Avis Money constantly taken from my account

A car was rented at OR Tambo airport Avis car rental, i used my cheque card from fnb, a 3000 rand depost was taken, the car was a polo tsi, it was used for about 3 weeks. on my payday when my salary came in (at this time the car was already returned) a R15000 amount was taken from my account, leaving me unable to pay my credits rent and food, few days later the initial deposit of 3000 came back into my account i withdrawn the money from my account, then again few days later R17000 was deducted from my account (at this time my account was R0 balance)
I do not even have overdraft, how is that even possible i do not not, i keep receiving sms that my account is over drawn, i am not left as if i am owin fnb money, my life is a complete mess because of this, i have a family i have a child, why?

Total amount of R32000 at the hands of avis for borrowing A POLO TSI 3 WEEKS, Not even a luxury car. who ever can help please help me. what will i do this holidays, my next salary will even go on the same account on the negative balance

Read full review of Avis and 1 comment
Hide full review
1 comment
Add a comment
K
K
Karen73
, ZA
Jan 10, 2017 2:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Plengo
On reading your comment about FNB and Avis, it was like reading exactly what happened to me with Avis and FNB. Over R42000 was taken from my account, I only got reimbursed one amount and am still owed in the region on R10000, which Avis and FNB are refusing to give to me. I have been fighting with FNB since Oct for my money and have really nowhere else to turn now. Please contact me, because I think if we all stand together and try and get to the bottom of what's going on, which I think is illegal, we can get back our money that is due to us. Regards Karen

ComplaintsBoard
D
4:50 pm EST

Avis Unauthorized credit card charged

This complain is about unauthorized credit charges on my Card. I rented a car from Avis Budget from 7th September till 17th September from Heathrow airport. On 31st October 2016 when I saw my statement, there was an additional charge of 95 pounds into my credit card. No explanation was given. I have sent an official complain to them on the 1st November and they gave a tracking number and after several reminders, I did not get any reply from them.

My rental agreement number is [protected]. Reference number GB393043740.

Complain ticket number is TKT003282548

Read full review of Avis
Hide full review
ComplaintsBoard
B
4:49 pm EDT

Avis Bogus credit card charges

Avis has been tacking multiple charges onto our credit card months after the car we rented in Europe was returned. These charges are purportedly due to Avis being requested to provide our contact information to undisclosed municipalities which requested it. Yes, you read that correctly. Avis provides our name and address to some municipalities and then bills us for 50 bucks for each request. Avis is not being fined or incurring any other cost. They are simply giving out our information and then charging our credit card for $50. The implication is that we received citations of some kind in these municipalities, but we got no moving or parking violations during the trip. When I ask them their justification for charging us, they reply that it is in our terms of service. Avis knows that no one reads the entire terms of service, and even if they did no one would ever expect the rental company to brazenly bill the credit card for something in which they incurred no cost and provided no service. Avis may have the terms of service on their side but they have no concept whatsoever of business ethics or customer service. I intend to make sure their costs in lost business exceed whatever funds they are able to extract from us, and also to make their task of extracting the funds as difficult as possible by disputing all their charges.

Read full review of Avis
Hide full review
ComplaintsBoard
D
1:11 pm EDT

Avis Gave car not suitable for driving

I rented through travelocity a car from avis turks and caico airport location for july 30th to august 6th). When I reached, I noticed very few cars in the front (little did I know that they have many cars in their back parking lot.) the car I rented was too small, so I requested a larger one, and I increased the rental by 1 day. The rep showed me a grey car, and stated that is the only car she had at the moment (mid-size) I checked the car which had a lot of dents and scratches. As it was the only one in the lot that was not a mini, I had no choice but to take it. I was charged over $500. The rep tried to tell me to get road assistance but I thought it was an over kill, if the renting place take care of the car, I don't have to worry about it breaking down on me.
Of course, the same technique, they tried to get me to get insurance for it.
On august 7th, went to fill up the tank before returning the car. I decided to check the glove compartment and read about the car. To my dismay, I found out that the car was not suited to be driven since 2013.
Upon my return home, I contacted avis. Its rep send me this long message that can be summarized as "we don't care, it is not our problem."

Read full review of Avis
Hide full review
ComplaintsBoard
B
9:47 am EDT

Avis Attempt to bait and switch

Back on July 7, thru July 10, 2016 our family rented a vehicle from Avis Rent a Car at Bergstrom Intl Airport; we recently reserved a Luxury car, a Lincoln MKZ via Priceline. I had bid for this vehicle for approximately two weeks trying to get the best deal and finally got accepted approximately $56 dollars a day. During the bid process, I received many rejected offers and with each rejected offer, Prineline offered other vehicles at a much lower price. Example would be a Chrysler 300 for approximately $24 a day. Which I did not accept as we wanted the Lincoln. Finally my bid was accepted at $56 dollars a day and I made confirmed reservations. Sidebar - the $56 a day turned out to be $87 a day with fees and taxes! Anyway, we arrive at Bergstrom Intl Airport and go to get our vehicle only to be told they do not have that vehicle and that they will substitute it with the Chrysler 300; WTF. I told them that is not acceptable and they stated the only other option with be to pay for an upgrade (started at $28 more a day and talked they down to $20+ additional a day) to get the size vehicle we needed. Reluctantly, I decided that we needed the space and did the upgrade. Going upstairs now to get our up-sale, I mean upgrade I notice the vehicle they assigned to us had a dent in the door. Then, I looked to the right of that vehicle, then to the left and see two, not one, yes two, Lincoln's. I went back to the office and addressed this issue. They apologized and assigned one of the two and gave me my credit for the up-charge, I mean the upgrade. They explained that those two vehicles were not in their computer. I now have returned and addressed this with Priceline. Priceline said it's their partners issue and they (Avis) will have to address. After weeks of no response, I communicated again today with Priceline and they said Avis resolved the issue and gave me a coupon for $25 off my next rental. Come on... I asked Prineline what they can do to ensure their Clients are not taken advantage of in the future and they said that our chat conversation will be reviewed by management. I wish I could say that to my customers/clients - No I don't; what a convenient response. Words to the wise, be careful with the bait and switch and the name your price on Priceline. Sorry so long winded but this is terrible, a large company with the name Avis. wow, Wow, WOW!

Read full review of Avis
Hide full review
ComplaintsBoard
J
5:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis Avis car rental

My grandma passed away so had to fly to Michigan from Georgia, I flew into Chicago Airport and went to Avis to rent a car, I had the car for literary 2 days and was charged $400. I am outraged, how can anyone afford to rent a car, that was just as much as my flight was. Ridiculous! I rented the vehicle on july 25th returned the 26th, so really just a day 1/2 rental.

Read full review of Avis and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Jul 29, 2016 2:13 pm EDT

What were the charges for?

ComplaintsBoard
D
10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis Unauthorized optional services

I made a rental car reservation from Avis via Expedia with a total expected charge of $60.57. I picked up the car at the CMH airport location on May 13. There was a long line at rental counter. The person at the counter was named Mohamed. He was friendly and asked about insurance and the gas option. I declined all additional coverage and pre-paid gas from Avis. I was asked to review information on a small screen and then sign electronically. Upon returning the car, the "rover" check in service was down so I again had to wait in a line to get checked in. Given this delay, I did not have time to examine my bill in any detail. Once I had time, I noticed the total was over twice the amount ($130.54) I agreed to with Expedia. When I called Avis, they said there were roadside assistance and XM Radio charges. These options were never discussed with me nor were they pointed out in discussion or on the contract. They just slipped them in without any notice. (Rental agreement number [protected])

After several calls to Avis, their stance is that I signed a contract and they are sticking to the charges even though I have repeatedly told them that those options were never discussed, asked, highlighted, mentioned, etc. Nothing. I have AAA so I would have never agreed to a roadside assistance program from Avis. I also listen to podcasts and had no need for XM radio service - I was not even aware the vehicle was equipped with XM. For Avis to slip these in and then just say that I signed a contract is a good indication of their deceptive business practices. They hide behind a contract without addressing how these charges got added. They have ignored my statements about never having these charges mentioned and just say that I signed the overall agreement.

I am certainly willing to pay for everything I knowingly agreed to (namely the $60.57 I had expected from Expedia).

I will never rent from Avis again. They are deceptive up front and tone deaf afterwards. Nor did they recognize any of their service shortcomings. Super disappointing.

Read full review of Avis
Update by dmkim
May 27, 2016 8:43 pm EDT

Oh and I forgot to mention, when I called to talk to their billing inquiry people, they actually told me that if I decided to take any kind of legal action that they would win since they had a signed contract. Seriously? What kind of company includes something like that in their customer relations script? Is this really the kind of company that stays in business?

Hide full review
ComplaintsBoard
Y
2:42 pm EDT

Avis insurance fee

I booked an AVIS vehicle for my trip to Panama City on the AA.com website. During the booking process I was offered an insurance policy from ALLIANZ. I paid for this policy and went on my merry way to Panama. On my arrival at the AVIS counter in Tocumen Airport, the agent at the AVIS counter totally ignored the insurance policy that I showed from ALLIANZ and insisted that no car rental firms in Panama accept insurance Policies from Allianz. For me to get a car, I had to pay 31USD per day and a 300 USD deposit. So here I am thinking that all I had to do was pick up my car and pay the 90USD for the week, I ended up having to put out over 700USD extra. The 300USD deposit is supposed to be refundable. Todate I am still waiting for it. The 31USD per day was totally unexpected and I am trying now to alert all travelers that they should be careful when booking AVIS from a third party website. I called Allianz and they refunded me my money and told me that it was unethical for AVIS to deny coverage because they are a globally accepted company. Anyway, I got caught in this deceptive trade practice so I am warning all travelers to please find out if the insurance they bought in the US is valid or be prepared for huge rates for insurance on arrival in Panama,

I sent a complaint to AVIS and no one had the courtesy to respond. I also copied AA.com customer service and have not gotten a response. So looks like this is a learning experience. Will try another car company when next I visit but I am sure to call before to make sure I don't get trapped into this type of mess.

Read full review of Avis and 1 comment
Hide full review
1 comment
Add a comment
B
B
bepo
, US
May 13, 2016 6:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Avis car rented for one day .in Toronto at the Hilton at 8500 warden Ave in Markham, the gas tank was 3/4 full I was promised GPS with Dodge mini caravan it was not clean The guy said it would $80.00 USD I was charged $132.00 USD, called up and asked why, the guy said it CDN my bank said he charged in cdn but at a higher price .
I will not rent another vehicle from Avis the people are cheaters
Rosey Kidd
roseykidd@gmail.com

ComplaintsBoard
M
12:57 pm EDT

Avis rewards program

I rent a car nearly every week from Avis and have "Preferred Status". Each time I inquire about my points for a personal rental they are clueless.

Yesterday I was given a 1-800# to call. Today they informed me they cancelled the old program in July and eliminated all of my points. Furthermore, they went on to tell me I have no points since I haven't re-enrolled in their new program.

Avis is horrible.

Their service is horrible.

Can't wait to move to Enterprise.

Read full review of Avis
Hide full review
ComplaintsBoard
M
6:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis car rental

I rented a car from avis south africa arranged via my tour company. The car was delivered to my hotel in cape town on 22 february. I paid 2500 rand deposit via a debit card. I knew there was a one-way charge to pay as we were dropping the car at port elizabeth but was told this could be deducted from the deposit which would be repaid in pe.

The car was great and served its purpose well for the next 11 days. When we returned the car (with a full tank and no damage) there was a bill of 1, 113 rand for the one-was charge and delivery to the hotel in cape town. I asked for the balance of my deposit 1, 387 rand but was told that this couldn't be paid immediately and would take a few days. I was not happy and asked why it could not simply be repaid to my card but was told "the system won't allow this". I was not happy to leave the country owed money but had no choice as my flight was about to leave.

Three weeks later the money had still not shown up in my bank account, so I sent a message via the customer services page of the website. I got an automatic reply saying I would get a reply in a maximum 10 - 15 days. After 10 days I chased but no reply. I have since sent another un-answered reply.

I would never use avis again in south africa or any other country and would advise all travelers to south africa to do likewise.

Read full review of Avis
Hide full review
ComplaintsBoard
G
7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis car rental - credit card payment reservation held for 6+ days

Rental agreement [protected] refers.
I collected the avis vehicle on 16/3/2016 and delivered the vehicle 23 hours later on the thursday. Upon collection I was told the estimated rental costs would be r379 for which avis reserved like r2352.30 on my credit card on the 16th. Today, 5 days later on the 22/3/2016 - the credit card reservation is still held by avis and I have no access to my money on the card. I called on the 18th to query about the release of the credit card reservation after taking the due rental invoice amount and was promised that it will take 48 hours. I called today again, 5 days later, and was told that they will action a cancellation instruction to nedbank and that will take another 3-4 days to affect the release of the card reservation. This is totally unacceptable to say the least. How can a company hold your reserved money at ransom for 6-10 days for a one day car rental? It is ridiculous and totally inconvenient.
A customer's credit card reservation should be released with 48 hours of returning the car as promised... Not 10 days thereafter. A customer does not have a credit card facility so that avis can play with it for as long as they wish to.

Read full review of Avis
View 0 more photos
Hide full review
ComplaintsBoard
R
9:04 am EST

Avis over charges

I rented cars from AVIS once in December and three times in January while my car was in the shop. The agreed rate between AVIS and the auto shop was $30/day. I had the car for 1 day each time. I got charged $30 for the December rental. The January rentals came to $60, $565, and $135. They claimed I had the car a week and returned it 250 miles away. I was supposedly returning a car 250 miles away while I was at work. And they charged me $30 for tolls in that city. I called and explained this didn’t happen. They told me they would refund the money within 48 hours. They did not. I called at least 4 times and each time I was told they would refund the money within 48 hours. They finally refunded $290 of the $700 in overcharges. They have been unable to produce paperwork showing where I was the one renting the car for those dates. The auto shop has told me they have received several similar complaints, (AVIS stealing money) and are changing rental agencies.

Read full review of Avis
Hide full review
ComplaintsBoard
J
3:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Avis car rental

Hello
I have had a long, complicated and exhausting time emailing Budget/Avis
and have got nowhere with them. I see an error was made on their part including very poor communication with me about parking fines.
Yet now they will take no responsibility so all the costs and stress has been put on me and my aged parents.

I live in South Africa and visited my parents in the UK July 2015.
I hired a car through Rental.com which was from Budget/Avis at Heathrow.

During my holiday I accidentally drove into 3 bus lanes.
We do not have bus lanes in South Africa, so I did not know about them,
I did not see signs for them, as soon as I realised I was in them I got out.

One was in Kingston and 2 in Brighton.

I was not notified by Budget of this instead they started taking money from my account. Totalling R3225.78 which is a lot of money in South Africa.

07/08/2015 AVIS RENT-A-CA5223630000280515 -608.68

11/08/2015 AVIS RENT-A-CA5223630000280515 -595.48

26/08/2015 AVIS RENT-A-CA5223630000280515 -2, 021.62

Shocked by this I contacted Rental.com who I hired car through and was informed it was likely traffic fines.

When I contacted Budget Avis they confirmed this and sent me copies of the fines. I realise they were taking money to cover the traffic fines from my card which was swiped at Heathrow.

What upset me was they did not email me to tell me about the fines until after I had contacted them. Instead they sent information to the UK address I had given them. This is my parents home, who are now in their mid 80s.

I saw on the fines they sent me that if they are paid immediately they are greatly reduced. This is what I thought had happened that Budget/Avis had settled the fines using my SA card details.

However several months later I got a very upset and angry message from my dad who I understand had received threatening letters from Brighton authorities demanding two fines of £97 be paid immediately or else action would be taken. My parents being old and easy to scare paid the money.

The Brighton fines were originally for £60 reduced to £30 for early payment.
I thought these had been paid long ago by Budget?Avis at the £30 rate.

When I wrote explaining all this to Budget and asked that they repay the extra £134 that had been charged for late payment they denied all responsibility. Yet I understand they have charged me about £90 admin fees. Yet to me it is very clear they did not fulfil on administration duties and requirements to notify me adequately of the fines.

Nor did my parents receive notification of the fines being raised from £30 to £60. Instead they jumped straight to £97 with threatening letters
- for fines I believed had already been paid.

I can send you correspondence with Budget/Avis if this will be useful.

This has been a very unhappy and tiring set of events and I am now worn out not only by their incompetence, but their lack of understanding compassion and willingness to admit there were errors on their part.

I would appreciate any assistance you can give to achieve a satisfactory result to this sorry state of affairs.

kind regards
Judith Briant
24 De Stadler Ave, Capri Village, Western Cape 7975, South Africa

Read full review of Avis
Hide full review
ComplaintsBoard
I
6:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Avis problem with communication and standard

I booked with other provider (ORBITZ) Avis car and service.
AVIS standard is not asking and not looking on others insurances.
I had my insurance with ORBITZ and in my head insurance is MY insurance, while AVIS put it automatic on own system (AVIS Preffered) even dont inform me.
Also there is big difference about safety deposit in all 3 my cases with AVIS in Mexico during 2 weeks.
For costumer is hard to fallow and to know standard if there is no standard.
I just trusted AVIS workers and signed where they pointed. Under is all my point of view:
I have also documentation

I had bad experience with AVIS system and service and still dont have answers from AVIS what their system will do to improve.
I know that my signature and documents shows everything by LAW, but i am talking about problems under and easy way to solve it if AVIS would like to improve as long term company. My experience show that AVIS is short time company with no costumer oriented standard. and there is my biggest questions which point those problems. But all AVIS doing all time talking about my signature :)))
AVIS workers in office even didnt look on my reservation with other provider ORBITZ, they have to switch own system and dont listen what costumer tell about other provider and insurance. I got even this said in email as answer to my question from Mexico costumer service :

here is my 5 main questions and AVIS answers, my case from my side is under answers ad questions.

1. What AVIS workers should do if situation is fallowing:

in rental office coming costumer and show documents about renting and insurance from other provider, but with AVIS car. What AVIS worker do next ?

AVIS Mexico answered:
They should offer our protections, because we have no agreements with any other insurance provider, customer is free to decline our protections; in your case your Wizard number XXX07C shows that you have signed for the LDW trough a Master Rental Agreement; the rental agreement prints customer preferences, if customer wants to decline, agent can eliminate from that agreement prior to sign, in this case your sign shows that you agree to add the LDW as usual and as your Wizard number shows.

This shows very well how problem was made. If AVIS workers even dont look and dont listen about providers insurance. I think there is just one small question if costumer comes with other provider- do You have insurance with other provider? In other case- AVIS are talking about their insurance while costumer talking about other providers insurance. and all problems gone, instead of hard pushing back. But as answer from AVIS Mexico shows. they dont need this in system, as they are not interested to cooperate.

2. How to explain, that i havnt been charged for extra 20 or30 or other% in 1 case of 3?

AVIS Mexico answered:
About the different charges we have this rentals:
09077732IE6 / [protected] This is the first one at Mexico City, your reservation shows LDW added, as your Rental agreement shows too.
16430446US4 / [protected] This is the reservation in Tuxtla, your reservation shows LDW, as your Rental agreement shows too (but in this case you made the reservation trough Orbitz)
09078189IE1 / [protected] This is the reservation in Guadalajara, your reservation shows LDW added but in this case it shows you ask at the office to not include LDW.
So, you are not been charged extra in any of your rentals; the difference is that at Guadalajara you declined LDW and drove unprotected.

which was not true, because i had safety deposits in all 3 cases, i 2 this was returned (safety deposit as told), in 3rd this was taken as full price and 2000 MXN as safety deposit was taken together with 13031 MXN (this is shown in additional document)

after i sent question again:
2a. AVIS workers DONT know how to make safety deposit and when, there is no system in AVIS. and i still didnt get answer how it can be if in 2 cases i had deposit and in one also (by what workers said), but after it became as payment with NO deposit. and there is also 2 different payments (13031 MXN and 2000 MXN, this was explained for me as 2000 MXN are safety deposit)

for this question i didnt get answer, just one more time reminding about signature or cancellation of AVIS LDW…

Answer from AVIS:
but all the documentation shows that all charges where correctly applied and your sing confirms that you accepted the LDW which is the amount on dispute.
If you can provide to us with any document showing declining the LDW will be helpful.

but my question was NOT about this, i am asking how AVIS make payment, safety deposit and how they inform costumer, NO answers about this, never get from AVIS something i asked

3. How can my price be 892 USD, if my price with everything included was 664 and AVIS added insurance was 180 USD?

answer from AVIS
Your reservation shows an estimated total of $879 USD as shown at the PDF attached, the amount of $664 USD is the price of Orbitz (including their coverage, not ours) but regarding your Wizard Preferred number, every reservation you book the LWD will be added to your lease automatically as well as your contract because you requested that way on your Avis Master Rental Agreement. The cost of the coverage, as you can see on the contract that we sent you on January 15th is $575.11 MXN ($33.99 USD, exchange rate that day was $ 16.92 MXN) per day plus tax and surcharges.

but my 664 USD reservation included all tax and charges, which means- i still dont understand, where is my 50 USD aprox.

4. Is price for petrol if costumer return empty tank instead of full DOUBLE?

Avis answer
Yes, it is almost double.

after i give one more question to explain price making, i got no answer.

5. Is it OK to write not correct name in email and dont say «sorry» after it was noted?

after pointing out this 3 times, first time after my long correspondence i got apology from AVIS and said THANK YOU :)))

And here is my point of view and story with 13 additional files about how this happened :

God Day.
Unfortunately I had bad experience wit AVIS service in Mexico. I had 3
reservations and all of them had more or less problems with standards
and system. Happy for me there was 2 cases I finished good- no loses.
But one case tok and take from me a lot of energy and nerves and money.

Therefore more i will write about PROBLEM case. I tried to contact
Mexican Costumer service (emails about this conversation i will add in
this mail), but only answers i got- costumer should read and understand

everything and AVIS dont have to explain weakest parts of contract. If

costumer signed contract- costumers problem. I know this rule; usually

it works in companies for short-term existence. I was surprise dhow
AVIS
dont want to at least understand my side and make some small
apologizing, not just to be sorry about my stupidity. That was sad.
Now back to problem and my questions, which i didn't get clear answer
from all costumer service workers. Even more- i felt wish to hide
problem, not solve. So maybe my claim could help you improve standard
and system. As just to admit mistakes can make as better. But so far i
got opposite from AVIS- in all problems blame me.

I booked car with ORBITZ provider Who rent me AVIS car in september 2015

for traveling in Mexico (Tuxtla- Merida) 3.-8.january 2016.
Orbitz booking PBORB-[protected] and price 664 USD
AVIS ref. 16430446US4
Allianz Travel Insurance number :IBORB170720821 54 USD, paid
15.september
(all reservations will add to mail, files ORBITZcontract1,
ORBITZcontract2, ALLIANZinsurance)
1.
Came to Tuxtla airport 3.january 2016.
2. Showed my booking with Orbitz, but they didn't look on that
properly, they worked with own AVIS order, which was not known for me.

3. AVIS workers charged me 900 USD, I asked what is included in
900 USD. As I have full insurance with ORBITZ, I don't need any extra
deposits. AVIS workers answered me – this is 30 % extra amount to insure

one day delayed back delivery and after calling one English speaking
worker I got approved, that I will get back everything over 664 USD, if

all conditions will be OK after renting. There was even no mentioned
about AVIS insurance or I was not informed that AVIS Wizard is put for
this reservation and automatic I have been added as "always insure"
costumer. Even if I book with Orbitz and there was no question about
Avis Wizard with this reservation.
4. AVIS worker wrote 664 USD with hand, said this is total price,
other amount is deposit to be sure for extra costs if needed and as in
my first booking (27.-31.december Mexico City) I had also renting price

and deposit charged, I signed over. (File AVIScontractdiscussed)
In my 3rd reservation with AVIS in this trip (Guadalajara- Mexico City
10.-13.january) I had same system as well- renting price plus deposit
(this time was 50%). I didn't mind, as I had no insurance this time (and

Mexico City AVIS workers asked me about this, don't put just finger
where to write initials.
5. After AVIS workers showed me where to put signs and initials
on contract. As AVIS before was company with stable name, I trusted
standards and system.
6. I put initials also to insurance as I had insurance and agreed
to rent insured car. (file AVIScontractdiscussed) Was not informed
about double insurance.
7. Everything went OK while traveling.
8. Delivering back in Merida started with demanding double petrol
price for empty tank, as I had short time, I tried to agree with AVIS to

pay for empty tank, but after workers (8.january 8.30am) asked me to
pay
double price, I had to fill in myself, lost more time and had to be in
hurry to reach next plain to Guadalajara. Therefor I left all renting
papers and jump into car to reach plain. There was not agreement about
AVIS and me for total price, as I got it clear, before all this started.

As I have it discussed written even on ORBITZ contract, (file
ORBITZcontractdiscussed)
9. Few minutes later, in airport, I got invoice from AVIS Merida
for 892 USD. With unexpected 228 USD, which was marked as insurance.
(Invoice and everything about payment will be added in mail, files
AVISCharges_03_01_and_08_01 )
10. I had to contact AVIS Costumer Service Mexico to understand how
this could happen. I started to get different prices, new reservation
blank (dated 10.january 2016 for reservation made 15.september 2015). I

got also copy of my contract, where with AVIS worker hand and my
signature under is written 664 USD total. Also after telling, that I had

agreement with AVIS worker in Tuxtla, that 900 USD charge including 664

USD rental price and deposit for extra occasions, I got answer "this

is not sign agreement, it not works in AVIS". Even if it is so obvious

and logic to understand – I had insurance 15.september 2015, no needed

other, there is 900 USD amount, which including 664 USD (written in
contract by hand) and 30% deposit (from previous standard experience
with AVIS. After I asked why my car delivering back "checking" papers
are not signed, I got answer- it was obvious and not needed sign, double

standard…where is STANDARD? (all email correspondence added in 6 files

with EmailsAVIS names )
11. Result is- I feel like stupid foreign, whom don't speak Spanish,
don't read contract, don't know how AVIS system work, stupid to trust
AVIS system and workers.
That is why I tried to find problem to solve for others and also I don't

want to pay extra 228USD, which was not my wish to order.
Here comes questions to Central Costumer Service. Maybe it will help
better.

1) If I am responsible for everything about what is AVIS system and
standard about and have to know everything without help of AVIS workers

(to inform, ask, understand), everyone after renting AVIS should be
able
work for AVIS. Or You even don't need workers, as costumers can do
everything themselves. Is it OK in AVIS standard to take insurance, not

informed about payment, as when I booking, there is nothing about
automatic insurance?
2) Is there standard to take double price for petrol tank? If is,
than Mexico airport team is too human, they help costumers, don't take
double price in hurry case. But don't punish them for to be nice with
costumer.
3) As always- there is hurry when traveling, I can understand all
problems. But why is big difference between each AVIS office, everyone
act different. When I started to find problem, feeling is, that everyone

act different. Is there standard, what AVIS worker should do if come
costumer with following:
a) booked with different provider
b) have his own paid insurance
What information should fallow from AVIS worker, what questions, what
attention? Nothing? I have to find it myself about 100% double insurance

anyway from AVIS? From Avis Costumer service I got answer that other
insurances don't count ( it is staying in email correspondence,
additional), they have separate AVIS insurance anyway. Is it in system?

They don't have to ask costumer about insurance from others? Is it AVIS

standard?
4) When I booked with other 2 AVIS offices (Mexico City and
Guadalajara) I got some extra money (about 30 -50%) to secure return
process, in my 3rd BAD case I was charged for 900 USD and explained-
this is 30%. Which made me comfortable to understand price. After I got

invoice all amount was set as 664 USD plus insurance 228 USD or
something else. Where is gone standard to have 30% security money? Or it

is not standard? Where is system? Why in 2 other rentals I got system
"Rental price +deposit "and in problem case it was set just in Tuxtla
(if rental price was 664 USD, as they said, everything over is deposit
and will be returned by delivering) and after in Merida this deposit was

made as insurance amount? If I got normal SYSTEM in Tuxtla and even
with insurance money 228 USD I should get rental price 892 USD plus some

300 USD deposit, it should made 1200 USD and my big attention. But
instead my card was charged 900 USD and I felt comfortable with rental
price plus deposit SYSTEM.
And who is responsible for same system in each office? I understand it
is Mexico, but why it is so hard to understand price making in one of
biggest car renting companies? By papers I can see insurance is even
lower, than I have even more questions, how is made amount over my
booking price 664 USD? No one sent me clear answer.
5) Why prices are different and not clear like- rent 664 USD (incl
TAX), insurance…x USD? All time I got papers, I cant understand how this

price is made. There is still many figures, but no clear answer. My
rental price was 664 USD, how is made everything over? I cant see that
my rental price is 664 USD, insurance is even less than 228 USD, there
is so much misunderstandings and not understandings.
6) Why is so hard to know before this problem, that AVIS Wizard make
automatic click for all reservations with full insurance and don't take

it in price with booking? How easy is to understand this for costumer
before meet problem?
7) Is it OK to get answer from 10 different costumer service workers for

one problem? Is it system? I better wait longer, but have step by step

solving. Why so obvious problems are avoid from AVIS workers, keeping
push costumer back to feel blamed ? I even didn't get smallest apologize, just sorry about MY problem.
8) My name is Igvars Bierands and not other way as they call me (Ivars
Brands ), it is how easy is to not fallow hard tasks, what is written on

passport. If AVIS workers cant read my name correctly, how I as simple

costumer could know everything about big, stable AVIS system without
assistance from AVIS workers?
Hope You can help me understand how to get back my money and will inform

me how You could improve system?
Because I can understand my signatures make AVIS more or less safe, but

I think my costumer rights take also place, therefore I hope to solve
this without costumer right services involved.
As I said, my feeling is that AVIS make me responsible for problems in
AVIS own system and all answers are not about to solve, but avoid.
Best wishes Igvars Bierands

Read full review of Avis
Hide full review
ComplaintsBoard
C
3:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Avis deposit not being returned

I arrived home from a holiday in South Africa 3 weeks ago and have still not received my deposit. When I left, there was a dispute as the man who checked in my car said there was a scratch on the left bumper. On the form that I signed when I received the car, I was shown the exact scratch and the man wrote on the piece of paper 'rear bumper'. I was not aware that it needed to state left or right as I have never needed to hire a car before. When I told this to the man inspecting the car, he told me I was not telling the truth. I then sat on the floor and cleaned the back bumper and asked him to show me the scratch which he claimed was there, which he could not. Which means that the scratch on the left was in fact the rear bumper scratch that was mentioned on the form. I didn't have time to argue with him as I would miss my flight, due to traffic on the day. I am now awaiting my R2000 deposit. Surely it doesn't take 3 weeks?

Read full review of Avis
Hide full review
ComplaintsBoard
D
10:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Avis deposit & overcharged moneys not reimbursed after 4 months

To Whom it may Concern:-

I, Desmond William Painter of South Africa hired a car from the above-mentioned Company from 10 September 2015 to 24 September 2015 on Contract No.[protected].
The Avis Representative – Y. Sabbar – apparently could not do the transaction on our Credit Card [which is the norm in our Country by putting a “hold” on one’s card]
He then also overcharged us - after we had agreed on a price which my Son negotiated from Rudboud University in Nijmegen – and proceeded doing one weeks hire
on our current a/c & on our Savings a/c for the following weeks rental. When we timeously returned the car – in good condition – on 24 September 2015, another Representative
assured us that the overcharged amount {75.31 euro} + the deposit {95 euro} would be paid into our bank a/c within 10 working days. {Total= 170.31 euro} This did not occur!

I have since sent several email messages to avis-europe.com only to be responded to with an automated standard message with the Claim no TKT001693364 & a promise that the claim will be attended to within 10 to 15 days.

Not getting satisfaction from The Netherlands, I asked Avis, South Africa to take up the matter on my behalf. They registered Case No: vx5RXf / Reference No: 033pQ8. The Netherland office assured Avis South Africa that the money was already paid into our ABSA Bank a/c. Banking statements on all my ABSA a/c’s proved the contrary and requests via Avis RSA to get proof of payment from Avis-Europe were bluntly ignored.

I have copies of all correspondence to both parties if needed.

I will be much obliged if You can assist or make recommendations how to be reimbursed. With the Rand/Euro exchange being as it is, 171.31 euro is quite a substantial amount
for a Senior Citizen to “write-off” in our RSA currency.

Thank You
Kind Regards
Des Painter

Read full review of Avis
Update by Desmond Painter
Jan 26, 2016 10:40 am EST

I am really disappointed that Avis-Europe has not even attempted to reply, expect for the automated e-mail response. They claim they have reimbursed the overcharged amount - info given via Avis South Africa - but did not provide proof when requested via the latter.

Update by Desmond Painter
Jan 26, 2016 10:33 am EST

I am very disappointed with Avis, Netherlands! I always support this Company in South Africa and have never had any problems. One would not expect a first world country / company to treat a tourist in this manner. Avis-Europe has not responded once, other than the automated reply. It's a disgrace to say the least. I have even reported this to the South African Consulate in Nethelands & European Car Rental Conciliation Service but neither of these institutions have jurisdiction to assist.

Hide full review
ComplaintsBoard
R
3:56 pm EST

Avis rental agency @ seatac airport

The rental agency team slips you in for an upgrade without telling you. The other thing is they give you faulty GPS that loses GPS signal even though your personal equipment works. The car had maintenance issues...not a flat but not enough air. Too close to the airport and due to weather, the safest thing was to go back to the agency. They then tried to blame the fact that I should have pulled over and missed my flight. I am not familiar Seattle metro area. I don't know the safe areas. I do know that with all the accidents, I shouldn't park on the side of the freeway. The recourse is the counter or the 800 complaint number. They shift fault and blame and no conclusion. Not like National at all who is very customer focused

Read full review of Avis
Hide full review
ComplaintsBoard
R
11:04 am EST

Avis upgrade to a smacking 6500 usd

My parents had booked and already paid for a (highest class) car via the internet. When they arrived jetlagged at the station in Orlando, FL the person there asked them if they wanted to upgrade their car for about 200 USD to a BMW but did not mention 200 USD/DAY. He also "forgot" to inform them about the total costs for the 25 days trip. As my parents don`t speak english very well they unfortunately accepted this "deal" and signed the papers. When they returned the car they had to pay an additional 6500, --. It is all legal, they signed it, I know. But you can be sure that we will spread the word how AVIS personnell works and how easy one can fall into this trap, especially when one is tired, jet lagged and doesn`t know the language so well. We will avoid AVIS in future at any cost.

Read full review of Avis and 1 comment
Hide full review
1 comment
Add a comment
A
A
AngryRay
, GB
Nov 29, 2015 3:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had a very similar experience in Dublin recently with Europcar. Offered us an upgrade at a bargain price for the whole hire period and then charged that rate per day on the contract. Like you say when you are tired after a long flight you don't expect to be lied to and have to read all the small print. I will not be so naive next time.

Avis Customer Reviews Overview

Avis is a well-known car rental company that has been in business for over 70 years. With locations in over 165 countries, Avis has become a popular choice for travelers around the world. Avis has received positive reviews for their customer service, quality of vehicles, and competitive pricing.

Customers have praised Avis for their friendly and helpful staff, who are always willing to go above and beyond to ensure a positive rental experience. Many customers have also noted the high quality of Avis vehicles, which are well-maintained and clean. Avis offers a wide range of vehicles to choose from, including luxury cars, SUVs, and economy cars, making it easy for customers to find the perfect rental for their needs.

In addition to their excellent customer service and vehicle quality, Avis is also known for their competitive pricing. Customers have noted that Avis offers some of the best rates in the industry, making it a great choice for budget-conscious travelers.

Overall, Avis has received overwhelmingly positive reviews from customers who appreciate their commitment to quality and customer service. Whether you're traveling for business or pleasure, Avis is a reliable and trustworthy choice for all your car rental needs.

Avis In-depth Review

Company Overview:

Avis is a well-established car rental company with a rich history dating back several decades. The company was founded in 1946 and has since grown to become one of the leading players in the industry. Avis is known for its commitment to providing excellent customer service and maintaining a strong presence in both domestic and international markets.

Services Offered:

Avis offers a wide range of vehicles for rental, catering to various needs and preferences. Whether you're looking for a compact car for a quick city trip or a spacious SUV for a family vacation, Avis has you covered. In addition to vehicle rentals, Avis also provides a range of additional services such as GPS navigation systems, child seats, and insurance options to ensure a hassle-free and comfortable experience. Keep an eye out for their special offers and promotions, which can provide great value for money.

Pricing and Transparency:

Avis strives to maintain transparency in its pricing and billing practices. Rental rates and fees are clearly communicated, allowing customers to make informed decisions. There are no hidden charges or unexpected costs, ensuring that you won't be caught off guard when it comes time to settle the bill.

Reservation Process:

Making a reservation with Avis is a breeze. Their online booking system is user-friendly and intuitive, making it easy to find and select the perfect vehicle for your needs. Should you require any assistance during the reservation process, Avis provides reliable customer support to address any queries or concerns.

Vehicle Quality and Maintenance:

Avis takes pride in the quality and maintenance of its rental vehicles. The fleet is regularly inspected and undergoes thorough safety checks to ensure that you're getting a reliable and well-maintained vehicle. The rental vehicles are kept in excellent condition and are always clean and ready for your journey.

Customer Service:

Avis is known for its exceptional customer service. The customer support team is responsive and professional, always ready to assist you with any questions or issues you may have. They provide valuable assistance during the pick-up and drop-off process, ensuring a smooth and efficient experience. In the rare event of a complaint or issue, Avis handles it promptly and strives to find a satisfactory resolution.

Locations and Accessibility:

Avis has a wide network of rental locations, making it convenient for customers to pick up and drop off their vehicles. These locations are strategically placed near airports, hotels, and popular destinations, ensuring easy access for travelers. Avis also prioritizes accessibility for customers with disabilities, providing facilities and support to accommodate their needs.

Loyalty Programs and Rewards:

Avis offers a range of benefits and perks to its loyal customers through its loyalty programs. Membership programs and tiers allow customers to earn and redeem rewards, making each rental experience even more rewarding. The process of earning and redeeming rewards is straightforward and hassle-free.

Reviews and Ratings:

Avis consistently receives high customer satisfaction ratings, reflecting the quality of its services. Previous customers have provided positive feedback, praising Avis for its reliability, professionalism, and overall experience. Avis stands out among its competitors in the industry, setting a high standard for car rental services.

Sustainability and Corporate Social Responsibility:

Avis is committed to sustainability and corporate social responsibility. The company actively engages in environmental initiatives and practices, aiming to reduce its carbon footprint. Avis also demonstrates its commitment to the community through philanthropic efforts and community involvement.

Mobile App and Technology:

Avis offers a user-friendly mobile app that enhances the rental experience. The app is packed with features and functionality, allowing customers to easily manage their reservations, access important information, and even integrate with other travel-related services. The interface is intuitive and navigation is seamless, making it a convenient tool for travelers.

Security and Privacy:

Avis prioritizes the security and privacy of its customers. Personal information is protected and secure payment options are available, giving you peace of mind when making transactions. Safety measures for rental vehicles are also in place, ensuring that you can enjoy your journey with confidence.

Additional Considerations:

Avis is available internationally, making it a reliable choice for travelers across the globe. They accept a variety of payment methods, providing flexibility and convenience. A standout feature of Avis is their commitment to innovation, constantly striving to enhance the rental experience through technological advancements.

Conclusion:

Avis is a trusted and reputable car rental company that consistently delivers excellent service. With a wide range of vehicles, transparent pricing, and exceptional customer support, Avis ensures a smooth and enjoyable rental experience. Their commitment to sustainability and corporate social responsibility further sets them apart from the competition. Whether you're a frequent traveler or planning a one-time trip, Avis is highly recommended for all your car rental needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Avis customer service

Phone numbers

1800 352 7900 1800 288 8888 More phone numbers

Website

avis.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Avis?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Avis Customer Service. Initial Avis complaints should be directed to their team directly. You can find contact details for Avis above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Avis. Discuss the issues you have had with Avis and work with their customer service team to find a resolution.