The complaint has been investigated and
resolved to the customer's satisfactionResolved AutoZone — horrible customer service
resolved to the customer's satisfaction
I went to Autozone to get a "check engine" light diagnostic code read on my vehicle. After waiting in line for several minutes the cashier told me that it would be a few minutes before he could get to me as he had to wait on other customers. I told him I would be outside waiting for him.
10 minutes later I noticed customers that had arrived after I did were having their diagnostic codes read by Autozone employees. I went back inside and waited (again) in line while the 3 people in front of me were taken care of. The cashier, Troy, asked me what I needed and I told him that I was waiting to have the diagnostic code read. Without a word he turned his back and walked away, finally saying over his shoulder that he had other customers to wait on. He then went to another register and started waiting on other people!
Totally amazed I went to another line and waited (for the third time) to be served. When I got to the counter I asked who the manager on duty was and proceeded to tell him of my experience with Troy. On hearing this Troy started to argue, but the manager waived him off and continued to listen to me. I told him that either he wanted my business, or he didn't, and insisted that he take the time to check my vehicle (by this time I've been waiting over 20 minutes). He read my code and explained the issue to me.
When he finished I told him I wanted a corporate phone number to call and file a complaint against Troy. I also told him I wanted the store ID number and Troy's full name, which he gave me. Upon hearing this Troy argued that I was not next in line at the time I approached him (even though he had waited on the 3 other folks in line in front of me). When I told him I had already been through the line once prior to talking to him he blurted out "I didn't know that", when I reminded him that he had served the 3 others in front of me with no hesitation he had no response.
I served in the U.S. military for 20 years and was stationed in countries that would much rather have shot an American then to say "Hello" to one. Never was I made to feel more insignificant than I was that night at Autozone. It appears Troy has "customer relations" issues. Maybe he should look for a new line of work that does not involve customers.
I will never shop at Autozone again...looks like PeP Boys or O'Reilly Auto Parts for me from now on.