The complaint has been investigated and
resolved to the customer's satisfactionResolved AutoZone — scam and cheating
resolved to the customer's satisfaction
I visited the Morristown, TN Autozone store at 625 S. Cumberland St on March 22, 2008 to purchase a fuel injector. An assistant manager was waiting on me. I had already called ahead to reserve the correct fuel injector that I needed.
Upon visiting the store, the assistant manager was asking me if my 1994 Astro van had the 4.3 Vortec engine or the standard TBI 4.3. I replied that my van had the 4.3 Vortec engine... and that the person whom I had spoken to on the phone had told me the price was some $75.00 odd dollars...
The mgr told me that there was no way that I had the Vortec engine because the injector would cost around 285.00.. I said, no, the gentleman on the phone told me $75.00.. I said, sir, my van has valve covers that say V6 Vortec... he said, well.. someone might have just put those valve covers on it, because no Vortec engines have the throttle body..
I said, sir, I know what my engine says on it.. He then turned away and started to go and get the part. I said, well, I know that my valve covers say V6 Vortec on it. The assistant manager, then turns to me and yells ' I am not going to argue with you' I said, what 'what?' He says, 'I am not going to sell you this part'
I then replied... 'sir, I have the money and I want the injector.' sell it to me' He then flat out keeps on refusing to sell it to me... I said, ok, that is fine. I then told him. 'I will take care of you on Monday.' He replies over and over in a loud voice.. 'Go ahead and take care of me now'. GO AHEAD!!! Go Ahead and take care of me now!' I said, nah.. I will take care of you Monday!' I then turn to leave... and he yells out 'You are nothing but a loudmouth!'
This assistant manager yelled out all of this in front of about 20 customers. Very unprofessional... All I did was tell him that my engine was a Vortec engine... and that my valve covers said Vortec on them... He then acts like this. I have never been treated so rudely before in my life. I could not believe this was happening...
I have spent lots of money in this store over the years, but never again.. It was very embarrassing to be talked to like a dog in front of customers.. This assistant manager was trying to get me to start something with him.. He is the one with a terrible attitude and a smart mouth. It kind of makes you wonder what kind of people Autozone has working in their stores.
I felt very threatened by him and I will not return to any AutoZone ever again. I am also going to be contacting upper management about this situation. If anyone would like to contact this particular store, the phone number is [protected]. Ask to speak to the store manager and see how he feels about this situation.. See if he even cares. I feel as if no one cares at this store. I know, I will never be back again! Thanks!