The complaint has been investigated and
resolved to the customer's satisfactionResolved AutoZone — abusive company policies
resolved to the customer's satisfaction
I had the unfortunate experience of being an Autozone employee for 18 months. Everything I was told when hired was basically a lie, for example I was told that I would get a review after 90 days and one at one year. This was confirmed by the district manager who was sitting in on my interview. After 90 days I wondered where my review was, and finally asked my asst. manager to call the district mgr. as to when I would have this 90 day review. The dm's exact words to my asst. mgr. was "What! Is he (expletive) dreaming?" After 1 year with the company, I still had not received a review. When I inquired about this one, I was told that Autozone only does one review a year company wide, and this occurs at the end of the fiscal year. Since I was hired in June, this meant that since the fiscal year ended at the end of September, my one year review was actually a 15 month review. Or so I thought. When October started, a asked again about my review. I was now told that they were in the process of being done at that time. Midway thru October I was told they were done, but we couldn't see them yet. After pestering management daily, on Oct. 31 I said can we finally see our reviews. I'm afraid not, said my manager, we have already sent them to corporate. Now, I am no neophyte to business practices, and I could almost swear that reviews normally are used as a tool to inform an employee of his strong and weak points, and are used to determine the amount of raise given. And the employee must sign them, with a copy going into his record. Not at Autozone. We were just told that we got the maximum raise allowed, and that was that. The raise was to be 3% (after almost 16 months). When I saw my check, however, the raise computed to 2 1/2%, which was a phenomenal 27 cents an hour more. Since I seemed to be a permanent parttime employee (with 25 years selling auto parts experience) this amounted to about $2.50 a week. The scariest part about Autozone is they do not care about experience, just if you will do what they tell you, with no regard for any input from you as to how the customers feel. My sentence at Autozone ended shortly after this took place, since there is no sick day policy at the company. Absences and tardiness is not tolerated. So when that one employee comes in with a disease that is highly contagious, everyone gets to share the experience. Even with a doctors note (which they ask for) you still get your penalty points, and like me, when you accumulate enough you are terminated immediately. Well, they let me come into work, a 24 mile round trip to fire me. I felt so special.