Repair Work
I have tried to reach this location by phone 3 times since Saturday. I am unhappy with some of the discrepancies I found on my invoice after having repair work done (on 5/6 and 5/7), and wanted to speak with a representative about it. I have left 2 messages with the customer care adviser twice since Sat. and still have not heard back. I also called the main line today, 5/11 and was told all representative were busy . I said I would hold, but was told that she was unable to do that. What does it take to get a follow-up call and an answer to my questions. I had both tires and battery replaced on 5/6 and 5/7 based on a phone call to me from the care representative stating these items were problems. When I got home and read the invoice both the tires and battery were described as not an issue on the invoice. I am quoting from the invoice on the check that was done "Your tires have been inspected and are in great condition and are not needed for replacement at this time" Quote for battery "Your battery has been inspected and is testing good at this time". Do these quotes sound like issues? Based on this experience, and misinformation I received, I am skeptical to ever use this service again. I have been using them since 2014 when I purchased my new Toyoto, and my husband has done the same. I do not recommend buying a car or using servicing at this location.
Desired outcome: Explanation for this service and possible reparations
Chevrolet Valencia
Tried to buy 2021 Chevy Corvette c8 at this dealership, filled a credit app, submitted, checked all disclosures before that(dealer price $91k). After I submitted I had a chance to speak with manager, gm, all of them said vehicle has markup $30k on top of msrp, and that's the way how they do business. When you press on disclosure it doesn't say anything...
Sales at spokane valley, wa subaru
We purchase a 2020 Subaru Forester from your dealer in Spokane Valley, Wa we first were informed that we would have the buy a new car to get the options of a crosstrek 2019, And come to find out the 2020 Forester didn't have the options when we bought the car, We were told to contact the DM and he would make it right, we tried but he never called back, And...
Read full review of AutoNationdeposit refund
Requested a refund of a dead deal March 18th. As of this writing 8 days latter have not received my refund.
Valenica Ford dealership in Valencia California
This dealership acts in bad faith. They sold us a truck that was not fit for the road and the dealership knew it. I contacted corporate and although promised they would make the situation right, they went into hiding. Mr. Jackson, please call me. I will not stop until this is corrected. I will be calling our local new station that does investigative reports on tv, scamming a 20 year old and then going silent won't stand.
Read full review of AutoNationService
I'm getting my Honda Accord serviced I encountered problems with billing and less than competitive Prices. The service Manager told me both parts were included in the price plus labor when. in fact they only service one part and left the other undone. in doing this, this meant the car was still burning oil and leaking. They refused to honor the price on the invoice and tried to back peddle their way around what was printed on the invoice. it seems that the first price was wrong and they did not tell me. I am sure that auto shop has lost my business.
Desired outcome: nothing
Life time battery
My Life Time battery I purchased 11 months ago died. So I made an appointment to get it replaced.
Here is Autonations answer.
From:
Morrison, Christopher
8:22 AM (1 hour ago)
to me
Good morning, unfortunately we do not offer life time batteries anymore,
but I can schedule you for an oil change. Which day and is good for you?
Fraudulent sales
I purchased vehicle from Autonation under the agreement that the vehicle would have a new OEM factory water pump installed. The sales person gave me a maintenance record indicating a new water pump had been installed however a remanufactured part was place and failed 18 months in my ownership of the vehicle I contacted the manager of the dealership Mr...
Read full review of AutoNationThe dealership refuses to look at my vehicle
I bought a car from the dealership at the beginning of May since the second day I had it I've had nothing but problems I have called I have gone to the dealership several times each time I am told nothing is wrong with my car and they can't help me when I purchased the vehicle it did come with a year warranty on the vehicle. Since talking to the dealership two days ago I've had to fix my vehicle myself I do have all receipts and I do have an attorney involved.
Buena park bmw
Just purchased a unsafe car come to find out had metal shaving in the engine, car was under warranty and they wouldn't fix, absolutely the worst customer service of my life, the gm wouldn't even meet me, at all, their corporate office won't respond, so surprised of the unprofessionalism I received worst car experience of my life... From sales to service every step of the way was horrible, l was lied to, car was supposed to be inspected by mercedes, and it wasn't. So disappointed never buy a car from autonation not enough space to finish complaint... Absolute horrible experience
Still pleading my case from a GM, who wouldn’t come down and meet me and apologize for any convenience... worst car experience ever
discrimination, contract fraud
ANTIOCH, IL MARCH, 2, 2020 It was the first Multi-Point inspection at 5, 000 miles for my car, 2020 Toyota Corolla LE. I had only 1, 897 miles but AutoNation set up an appointment for Inspection .Service advisor Victor Quade treated with no respect. I told him that I could not drive with back windows open do too very high noise and he told me you got to get...
Read full review of AutoNationrequesting to receive the right maintenance service
Date: 01/22/2020 Michael Mitiku 1033 Carbondale Way Gambrills, MD 21054 Auto Nation Audi Hunt Valley 9800 York Rd Cockeysville, MD 21030 RE: Requesting to receive the right maintenance service Dear Managers, I don't want to be convinced that the complaints I encountered about Auto Nation are true. The poor service I received from Kevin Quinn could...
Read full review of AutoNationadditional remote key for 2012 vw tiguan
Purchased 2012 VW Tiguan on Nov 15th, 2019 with 2 remote keys. Two days after purchase I found the second remote key did not work. Made contact with dealer and was told to bring key back in and they replaced the battery. The remote still didn't work. Took it back in again for service dept to reset but they discovered the key had been drop in water and had...
Read full review of AutoNation2016 chrysler 300 c
Came for an oil change about a month or two ago. When I came everything was good until I heard a noise from a.c. So I looked under my hood. Noticed a cap off. Around it was debris and tree falling. So I put the cap back on until my next change to point out the problem. Cap was still on. So I said it had to be a problem they caused. Now I am here and they're...
Read full review of AutoNationcancel service
I purchased a 2018 toyota corolla on nov 29th. I was pressured in to buying a vehicle care protection plan. The next day I returned to Auto nation trying to cancel the contract. The sales manager said it was impossible to cancel once it was done. it had been less than 24hrs. I then called Auto nation direct . I received a text message saying they would...
Read full review of AutoNationservice department
I had a scheduled appointment for this morning at 9:30 am. I had a couple of minor repairs that needed to be taken care of. Service department had my car for 8 hours or so and they never even looked at the vehicle. Service technician was nice enough but said they were so backed up that several customer's vehicles were not looked at going back to yesterday'...
Read full review of AutoNationservices / sales
I was lie to over the phone, I went for test drive this was check engine light after I discussed over if the phone if the vehicle had any issues and the sales lady said I can bring cash and the price for vehicle can be negotiable if I bring the cash I had and offer them offer then I go to dealer is a different story waste of time and the run over he said she said . I need someone to contact me
Read full review of AutoNationproduct and service
This is the worse day ever these people are a joke . They sale cars with bad motors and etc then act like it's not there fault .. Bad attitude no good salesman The guy in the mechanic shop lied name is Brandon also gave us a stolen loaner car .. Then we talk to a guy name Chris who had the worse attitude in the world ... To many details to write but the...
Read full review of AutoNationused car sales
We purchased a used vehicle from AutoNation Chevrolet Orlando Airport. When we first viewed the vehicle, it was in the shop since they were installing a new wiring harness. We were reluctant to purchase the vehicle due to potential future issues. They assured us that the vehicle had passed their "rigorous inspection process", and they would stand behind any issues with the wiring harness. After purchasing the vehicle, we had to take it back twice due to wiring harness issues which they did fix.
Months later, the transmission had a catastrophic failure without warning. We had it towed to our mechanic. He said many wires from the wiring harness were not connected. The fuse box was not properly installed and was dangling with many wires hanging from it. The vehicle was found to have 19 warning messages that were not transmitted to the computer, since the wires were disconnected. We contacted AutoNation and were told to tow it there. They promised to "work with us" and guaranteed us that they would replace the transmission for "less than our mechanic would". We towed it there. After a week of talking to several people, we were finally able to talk to the General Manager. He was extremely rude. He wouldn't even look up from his computer to have a discussion. The only time he looked up was to state they were "not responsible". Their quote to replace the transmission was $1, 000 MORE than our mechanic quoted us.
Not only were they unwilling to do anything to work with us as promised, we were out additional costs from our mechanic to put the vehicle back together to tow it and the towing fees. In addition, we wasted a week that we could have been getting our vehicle repaired.
Bought used 2014 Chrysler T&C 7/21 advertised AutoNation for $8900E. They advised me auto was actually 12000 but after alot of protesting their deception, they agreed. $8000 plus TTL Yes, my fault bought "as is" however, because of my age (74) & no available credit ( I paid cash) told them PLEASE don't sell to me if needs work, & I will purchase another vehicle with no major repairs needed. I drNiessove it there, told was great car no repairs. needed. 5 days later, went out needed $1100 work done, since broke down on freeway; air conditioner, themostat housing, transmission repair. Today, 8/21 needs $950 more work for oil leak. Bought @ Nissan Lewisville, TX. Can you help me? Christine August, 14445 Mainstay Way, Hasler, Tx. 76052
finance manager
In April 12, 2019, I bought a 2019 Ford Escape Titanium. During the signing of the contracts with the Autonations Finance Manager Jeff Almodovar sold me GAP insurance. However what he presented at that time was not an accurate explanation of the GAP insurance. He told me although I did not need it, it was a good idea in the event my vehicle was totaled...
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