AutoNation

I had a scheduled appointment for this morning at 9:30 am. I had a couple of minor repairs that needed to be taken care of. Service department had my car for 8 hours or so and they never even looked at the vehicle. Service technician was nice enough but said they were so backed up that several customer's vehicles were not looked at going back to yesterday's appointments. Why schedule appointments if you cannot get to the work? Unacceptable. This company did not care about the time it takes to get the vehicle to their shop and to pick it up. Now I have to schedule an appointment somewhere else for another day which takes up even more time.