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Audible review: Audiobook(s) I purchased but have no access to

ArthurZ of Upland, US

Jan 05, 2024 7:43 pm EST

Verified customer

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This is a complete hell to go through their customer service. Unprofessional and non-carrying customer service with little to no help on resolving the issue. It is not because they do not try to help (although sometime it is the case), but because they are giving promises they can never fulfill. I had to go over and over again with the same issue, and every time they are over-positively running me in circles without solving the issue. I paid for audiobook(s) about three years ago and I wasn't using amazon or audible for few years. When I tried to access audiobooks I purchased, amazon blocked my account due to duplicated accounts. I have no problem with that and glad to remove one account to keep only one that works. I did everything they asked me to do and it seems the customer service take a great pleasure running me in circles with no final solution to the problem. I have no faith anymore in any of Amazon or Audible services. It is the automated system that decides either you are going to be their customer or not, and it is not for the customer service to decide. I feel I was left completely lied to with no respect to my time or money. They showed me how they can take my money for the service and block access to it anytime they want. Screenshots shows the last interaction with Audible customer service that stated they will reach me out within 48 hours with the solution, so I can access my audiobook(s). It was 8 days ago and still no answer.

Claimed loss: I don't have access to the account due to Amazon not letting me in therefor can't tell exact amount I paid and for how many titles (audiobooks). So far I remember only one title I have no access to for the amount about $15.

Desired outcome: Reimburse the cost for the 'lost access to' audiobook(s) or give an access to the audiobook(s).

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