I had canceled my visa debit card. I then noticed a charge on my account from audible.com. I checked my account on their website and they had the new visa debit card which I had never given them. I called and they said they did not know how they got it. Two days later they called and told me they have a contract with visa and other card companies to receive the new card #s of customers who cancel their cards. They actually told me visa was providing the service to me. I called wells fargo who said they do not give out new numbers and do not believe visa could have. I called visa and got an office in panama. When I asked for the phone # for corporate headquarters they said they don't have phones there. Unbelievable. I canceled that card and told wells fargo not to charge anything else on the card, but another unauthorized charge appeared. I called the bank 4 times, got put on hold, hung up on, etc. I then went to the bank and they told me the only thing I could do was call the 1-800 #. At this point I became an evil # woman. I called the attorney general's office and will file complaints about the whole bunch. Audible.com took my account web page down, hmmm, something to hide?
The complaint has been investigated and resolved to the customer’s satisfaction.