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Chegg Customer Care Service

Chegg, Inc.

3990 Freedom Cir
Santa Clara
California
United States - 95054-1204

Customer Support Phone Numbers

Fax:
+1 408 855 8954 0 0
Customer Service hours:

Chat support: Monday- Friday: 6:00 am - 5:00 pm (PST)
Phone support: Monday - Friday: 5:00 am - 6:00 pm (PST)
 

Chegg Complaints & Reviews

Chegg.com / They charged me for using free trial!

Vi
Vikk on Mar 29, 2017
Their free trial is nothing but scam, don't believe Chegg, they will steal your money! I tried their free trial and was charged $50 for who knows what. And when I contacted Chegg support and demanded some explanation and my money back, they pretended that they had no idea what was I talking...

Chegg / Package never received

Re
Rebecca Davis on Feb 21, 2017
I ordered my textbooks off of Chegg before the semester began. So this would have been January 22, 2017. It is now February 21, 2017 and my books are still not here. I have called USPS and I have called Chegg customer service and no one is helping me. I have emailed and left complaints and...

Chegg / Inappropriate pandora advertisement

Al
Alison1824 on Feb 10, 2017
Dear Chegg, I heard an advertisement on Pandora that I was deeply offended by. The one that says that not getting the last homework problem and how that stresses you out, and when you are stressed out you pull out your eyebrows, etc. I don't know if you realize but that is an actual condition...

Chegg / Price of my book increased while checkout

Fu
FuriousCustomer111 on Jan 23, 2017
I had searched for a business text book that i wanted to rent from Chegg.com i found the one i wanted and added it to my cart. Since i was renting the book the price was $21 something, i wasn't sure of the date format of the due date if they wrote yy/dd/mm or yy/mm/dd since they did not...

Chegg / Terrible!

Ki
KimaRo on Nov 3, 2016
I was a loyal Chegg user and loved this place. But that was then and now I'm trying to cancel my account. I'm extremely disappointed with Chegg and their service. They automatically signed me up for Chegg study program and charged my card! They never asked me if I was interested in that...

Chegg / Can't cancel my accound

Da
Dan on Jun 6, 2016
Wanted to cancel my subscription because I had enough of Chegg. There was no way I could do that myself so I contacted their customer service and asked them for help. They replied me something that made no sense and did nothing. They gave me some sort of link and said that I need to go...

Chegg / Refused to pay for the book

Ni
Nika on Jan 29, 2016
I went to Chegg website and sold a book. Their website looked very professional and seemed to be reliable. Three weeks passed and I received no money from them. So I called Chegg customer service after three weeks of waiting. I was told that they could not find my book in their inventory...

Chegg.com / Study

Re
Reviewer61522 on Nov 6, 2015
This service I thought was a good solution to assist with me homework or getting my questions answered. A lot the time the solution manuals only provided part answers or completely wrong answers. Recently the Q/A under their study service has be utterly useless. I've received answer...

Chegg / Shipping information or options

Sp
spbxr on Aug 21, 2014
Our daughter will be a freshman in college this upcoming Fall semester. She had put off ordering one of her books as she had a question for the instructor regarding edition. When she went to order the book online she decided to try Chegg as they had the book used and $40 dollars less than...

Chegg.com / Deceptive practice

Mr
Mrs. Judy M. on Jun 30, 2014
Chegg has a shady practice & a ripoff. It has an automatic checkoff to join Chegg Study, which most people don't notice. It should not be automatic. Chegg should be ashamed, exposed and the practice stopped. The number to call is 1-844-213-4635. My backstory: I have been paying my...

Chegg Education / homework help

Ch
CHEGG on Sep 5, 2013
Don't ever use this website to order books or service. The customer service never answer the phone and their online products are fraud! They charged me $99.99 annually for the service which I have naver used for past two years. I tried to called tham ten times and waited more than one hour...

Chegg / Book charge for non returnable items

Nt
ntUpset on Jul 3, 2013
Ordered a one time use code for my daughters college. At return time the item was listed to return. Called and they said it does not need to be returned. Later, late charge goes to my credit card. Called, said it does not need to be returned and they would fix it. Sent a refund check. Next...

Chegg Education / Credit card Fruad

Ly
Lynnda Garrett on Apr 18, 2013
Chegg Education posted 4 charges of $60.82 and 2 charges of $57.57 to my bank account without authorization. All charges were made after midnight, one after the other. I had never heard of this company. I had never visited their web site. I had never bought or charged anything from thi...

Chegg Education Svc Www. Cheg / Charge on my debt card I have never ordered anything from this company

Pa
Pamela Lueke on Feb 24, 2013
I have received a charge of $150.40 on my bank statement. I have never heard of this company, nor have I ever ordered. This is theft and I need to know who done this. I was in Mt Vernon, IN on the day the charge was made. I used my debit card at CVS. I am trying to get this resolved.

Chegg / Returning Rented Books

Pj
PJ Failla on Jan 28, 2013
Chegg is a company that rents textbooks to college students. They are poor at communicating with customers as the return/due date for the books approaches. Unlike other companies, Chegg emails you that your books are due, 24 hours before they are due. Other book rental companies provide...

Chegg Education Svc / unauthorized charge.

Lo
Lowana Davenport on Dec 28, 2012
I did not order anything from this place. Never heard from it. I would like it removed immediately. Now I have to go to the bank to have a new card for me to use. In the mean time this is a real hardship for me as I use my debit/credit card for most of everything. Thank you. Please give me the courtesy of a quick reply.

Chegg Education / DEBIT TO PERSONAL BANK ACCT.

Tr
TREEBK on Sep 27, 2012
MY MOTHER IS 82 YRS. OLD. SHE HAS NO ACCESS TO A COMPUTER OR HAS EVER PURCHASED ANYTHING BY COMPUTER..SHE JUST RECEIVED HER BANK STATEMENT AND NOTED A CHARGE OF $94.26 ON SEPTEMBER 9, 2012, PAID TO CHEGG COMCA (EDUCATION ). OUR BANK HAS BEEN NOTIFIED AND IS CURRENTLY INVESTIGATING THIS...

Chegg Education / unauthorized charges

Ko
koonc on Aug 30, 2012
I have not bought anything nor received from these people and I received two charges in consecutive days for the same amount. Each one was for 59.96 and posted to my account around 3 am. I have tried to get in touch with them and can't. I am disgusted with this and don't know what else to do to get my money back.

Chegg / price discrimination

Ju
Juno25 on Aug 24, 2012
I looked at chegg on my laptop for two items both were $18 in price. I was so happy cause I could actually afford them at that rate, but since I dont have security on my laptop I decided to wait till I could access my desk PC. Later on I return to the chegg and the prices for both the...

Chegg / Would not work out rental extension

Sl
sls3 on Jun 25, 2012
I ordered books for the Spring semester knowing I would also need the same books for the summer semester. When I received an email at the end of the semester stating, "If you want to extend your rental period, do nothing, and we will charge you the extension fee after 06-01-2012."...

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