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The Book Depository Customer Care Service

The Book Depository Ltd.

60 Holborn Viaduct
England, Greater London
United Kingdom - EC1A2FD

Customer Support Phone Numbers

+44 203 526 7060 56 61

The Book Depository Complaints & Reviews

The Book Depository / books not dispatched; no refund made till date

dhawansaab on Oct 11, 2017
a order from UK should get delivered in 2-5 working days but after a week, when i emailed them for why my order still showing processing status. I get a reply saying, go ahead and file for refund as we do not have stock. You ask for refund and you get nothing. Till date neither money nor...

The Book Depository / item is not delivered after 40 days

Hrvoje Dubravica on Oct 11, 2017
Hi, my order number is BDU-208-63874071187. Item is not delivered yet. I've wrote several times on help@..., just one answer and many, many ignores. I requested item or many back - but ignorance again. I used web form to contact you - you ignore again. I've also requested my money back if...

The Book Depository / orders being cancelled

avarielle on Oct 9, 2017
I have made 11 orders until now starting from the 6th of October, and they were ALL BEING CANCELLED with no clear explanation. The first three e-mails said that I have put something wrong for my personal details in my payment, HOWEVER, I checked to my bank account and they said that there are...

The Book Depository / book not received - poor customer service -

Andre Valentin on Oct 6, 2017
I have spent 214 nzd on 4 books on the 15th of september 2017. Order number bdu-231-58184212600 Book depository status says that 2 books have been dispatched on the 18th of sept. Until today 07/10/2017 I havent received the 2 books. On the 25th of september 2017 I had to follow up in regard...

The Book Depository / my missing book

laura 123 on Oct 3, 2017
i ordered my book act like a lady think like a man by Steve Harvey on the 7th september 2017 BDU-643-39974831385. the website said that my book is now dispatched but i have not received it. it has been almost a month and i would like to know where my book is. i have been patient enough but...

The Book Depository / order no bdu-048-48284633269

Rajeev Mahrotri on Oct 3, 2017
Hi: This order was placed by me with your organisation on 19th September. I have yet to receive the book. Your order tracking page shows status as dispatched. This book is to be delivered to my Singapore address: 263 River Valley Road #12-21 Aspen Heights Singapore 238309 Can I please know a date...

The Book Depository / wrong book received - appalling customer service

WardyMan on Oct 1, 2017
2 books ordered by relatives in NZ for our daughters birthday. 1 book was incorrect. Despite numerous emails and information supplied the Book Depository has still failed to rectify the situation. Going round in circles about a cheap paper back. Ridiculous. Appalling lack of cust service or...

The Book Depository / order not received and terrible customer service not replying

Mary ujimakinwa on Sep 29, 2017
I placed an order for three books on the 16th of September that I required for school urgently, The plough and the stars by Sean O'casey, The bell jar by Sylvia Plath and Foster by Claire Keegan. My order number is BDM-278-80284732223. They sent me separate emails on the 19th of September...

The Book Depository / book delivery

Samknott on Sep 20, 2017
Dear Book Dipository, On 06/09/17 I ordered the following from you: The book Red Notice. I paid in full by credit card the amount of $14.31. The reference number for my order was BDU-643-64974036523. and the ISBN of the book i received was 0-9548520-2-8, which is the incorrect book. I...

The Book Depository / no response to emails

Llst on Sep 15, 2017
I requested them to update my mailing address as i used short form and afraid that the book will not reach me. Initially the officer replied they can update for me abd ask me to provide my address. So i provided but there is no response from them. I email a few times and still no reply. I...

The Book Depository / order never arrived

Princess Delights on Sep 14, 2017
I placed an order BDU-821-27964174208 on 27 July 2017 and subsequently received an email on 4 Aug 2017 saying my order is on the way, shipping from Australia and reaching in 4 business days. Until today, 14 Sep 2917, I have not receive the order. I contacted the customer service and they...

The Book Depository / delivery and processing tardiness and lack of commitment to dispatch times

Bryony321 on Sep 12, 2017
I ordered 2 books: The Penguin edition of The Iliad and The World's Classics Odyssey from The Book Depository on Monday 4th September. As I placed these orders, the descriptions of both of these books said they would be dispatched within 3 working days. The Iliad however has still not been...

The Book Depository / order didn't arrive

joão Filipe on Sep 3, 2017
The past month, 6th August, I purchased 2 books from Book Depository, Art Of He-man And The Masters Of The Universe(Hardback) - Order number: BDU-259-32274072934, which was shipped 8th August; and The Shadow Over Innsmouth(Paperback) - Order number: BDU-259-32274072934, which was shipped...

The Book Depository / order not arrived

Urrim on Aug 18, 2017
I've ordered some books about a month ago and I yet have to receive them. Whereas previous order usually were reasonably in time, this time it's been ridiculous. I just received a mail from contact-support. It could be that the post office still holds the packages, but that is yet to be...

The Book Depository / address not properly amended before shipment is made

Wai Soon on Aug 11, 2017
My order number: Order number BDM-759-85274804361 I have placed an order for a book on the 8th August for delivery to Australia. Then an amendment of address was requested to be redirected to an address in Singapore. Full address (Block 615 Bedok Reservoir Road, #07-1220, Singapore 470615...

The Book Depository / order submitted and received no confirmation email

Tia Lian on Jul 27, 2017
I ordered two books on the book depository on the 22nd July totally HKD132 and paid for it using my paypal. It's the 27th July today and I've still not received a confirmation email from your company. Needless to say, without an order number, i am not able to track my order. I've also...

The Book Depository / kjv concord reference bible goatskin

Biblethor on Jul 5, 2017
as this is an expensive Bible which they had on Discount, I paid £137, it arrived fully packaged but I found some faults. (the stitching on fron is faulty, their seem to be a fingerprint kind of mark, which can be a leather inconsistency may be, but its not nice, and the bold fonts within the...

The Book Depository / have not received the book that I paid for

Lynn882 on Jun 12, 2017
Lynn Ong, Jun 11: Customer DetailsName: LYNN ONG Email: lynnong@momentumlab.sg Order No.: BDU-300-19554592135 Postcode: 279883 Customer Query:Hi, Understand that this book had been despatched out for delivery on 27th May. When would I be expecting the arrival of the book?Thank youAn Introductory...

The Book Depository / lost books poor customer service

Markus123456 on Jun 2, 2017
Order number bdm-834-51744131014 Order status: dispatched Placed on 14 april 2017 Deliver to: Markus h... Puerto princesa, palawan, 5300, philippines Since 6 weeks no books!!! Delivery time uk to philippines 3to4 weeks!!! After search from my local postoffice and main office manila there...

The Book Depository CA / stolen identity

RifleDog on May 14, 2017
Please refer to attached photo. I am Lara Surring. I reside in Drumheller Alberta Canada. I purchased a book from The Book Depository_CA and am still waiting for the book to arrive. Just on a whim I googled my name and this hit came up of a complaint on this complaints board where my name...

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