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The Book Depository Complaints & Reviews

Book Depository — book depository refuses to accept my change of e-mail address

I placed a good sized order with the BD and at the same time registered a change of my e-mail address. My order...

Books  · Dec 10, 2019

The Book Depository — book not arrived - customer service unable to provide satisfactory outcome via email

Email address: [protected]@hotmail.com Order No: BDU-304-[protected] Book title: Magnetic Resonance Imaging in...

Books  · Nov 21, 2019

The Book Depository — product not sent

I ordered 7 kumon books from book depository as it is not available here in Malaysia on 30th September 19. On the 22nd...

Books  · Nov 04, 2019

The Book Depository — book not received from book depository

The Book DepositoryHello, My name is Shoshi Herscu. I ordered the book "Big Magic" by Elizabeth Gilbert on July 26, 2019 and haven't received...

Books  · Oct 31, 2019

The Book Depository — ability to complete order

I was trying to order a book but got stuck when trying to enter my address details. Finally apparently, SUCCESS! My...

Books  · Oct 19, 2019

The Book Depository — unethical behaviour

I bought a book and put a message to receive shipping track number (if possible). A impolite person named Jamie J...

Books  · Oct 10, 2019

The Book Depository — book not being sent

on the 20th September 2019 i ordered two books and was notified on the 23rd that they had been sent. One book was being...

Books  · Oct 08, 2019

The Book Depository — bdu-607-[protected] - no service

So I do an order. Supposedly it has to reach in 4 days and be dispatched pretty soon. Three days have passed, still...

Books  · Oct 04, 2019

The Book Depository — an order that I have placed that hasn't arrived

I placed an order for the book "Dear Evan Hansen" and it was confirmed and received on September 14, 2019 and it said it...

Books  · Oct 03, 2019

The Book Depository — item not received bdu-108-[protected]

Lately, it's been taking longer and longer for shipments be delivered to Canada so I wait longer to flag an item not...

Books  · Sep 20, 2019

The Book Depository — order number: bdu-261-[protected]

I have been chasing delivery of this package by using this contact form and had no response. Can you REPLY? My course...

Books  · Sep 19, 2019

The Book Depository — online depository book store

I ordered a book at depository book store. but the book has arrived yet till now.. I tried to email company.. big cheater...

Books  · Sep 06, 2019

The Book Depository — books never arrived - no answer from bd : (

Order: BDM-085-[protected], put on 30/07/2019, confirmed on 5/08/2019. according to the tracking page, the order i...

Books  · Sep 06, 2019

The Book Depository — bookstore

Ordered books on the 24th July and yet to receive it. Books were to be shipped from UK to Grenada WI. Books have been...

Books  · Sep 02, 2019

The Book Depository — Have not received my book after ordering 12 days ago and have not received any response to emails.

Following is the email I received after ordering the book "I love Lemondate". The status of this order continues to show...

Books  · Aug 28, 2019

The Book Depository — Book order not arrived

I bought 4 books (Order number BDU-806-[protected]) in the last week of July 2019, which were dispatched on August 8th...

Books  · Aug 26, 2019

The Book Depository — Non-delivery of three items purchased, no response from customer service, limited ways to contact the company

I have ordered three tarot decks and they were all dispatched on August 6th but I didn't receive them up until now. I...

Books  · Aug 24, 2019

The Book Depository — Complete lotr trilogy (audio cd): 9 cd's

Hello there. Re: Amazon Order: Order # [protected] I ordered the above item in 2017 but have only very recently...

Books  · Aug 16, 2019

Book Depository — failure to respond to emails about non-delivery of order

I have purchased a book and a set of Oracle Cards from them on July 10th, 2019 and they say it was dispatched on July...

Books  · Aug 07, 2019

The Book Depository (Star Track International, P O Box 6082 Chullora NSW Australia) — order ref: bdm-409-[protected] (items returned with packing slip for refund in april 2019)

I returned two books with packing slip to the above address, books were purchased last April and returned for refund. A...

Books  · Aug 05, 2019

The Book Depository — paid for three rare books

PAID for three rare books. BDM - 655 - [protected] 12 July 2019 Still no email confirmation regarding dispatch. When the Book...

Books  · Jul 19, 2019

Book Depository — ordered book

Book Depository failed delivery and made wrong account refund and claimed that is nothing, they can do to correct it. They are...

Books  · Jun 11, 2019

The Book Depository — book depository

Have not received one of three books in the same order after more than one month. I keep getting templated response...

Books  · May 26, 2019

The Book Depository — never received the items

I ordered two doreen virtue card decks that I wanted to give as gifts. I have waited two weeks, when your website say...

Books  · May 24, 2019

The Book Depository — order number bdg-360-[protected] (order date: 2nd march 2013 - quantitative methods and techniques for planning, c. wong - paperback

The Book DepositoryCustomer Details Name: Jose Luis dos Santos Fernandes Email: fernandes.[protected]@gmail.com Order No.: BDG-360-[protected] Postcode...

Books  · May 17, 2019

The Book Depository — incorrect item - order reference order number-789-[protected]

Customer Details Name: Manpreet Kaur Email: [protected]@hotmail.com Order No.: Order number...

Books  · May 14, 2019

The Book Depository — share me any docs to prove you sent out

no actions to help customer. if you lost big money for website that you ever trust. what will you do? waiting for deck more...

Books  · May 09, 2019

The Book Depository — non-delivery of books

I am a regular customer of Book Depository. I normally get very good service here but three books relating to the...

Books  · May 02, 2019

The Book Depository — two books never arrived

It is this Book Depository they sell books they never deliver I ordered two small books, never arrived!! If there is anyone...

Books  · Apr 24, 2019

The Book Depository — books never arrived

I ordered X 3 university books on the 20/02. The first order never arrived so they were resent approximately around 8...

Books  · Apr 08, 2019

The Book Depository — urgent - order bdu-657-[protected]

Dear Book Depository, Please help. I sent inquiry to [protected]@support.bookdepository.com regarding below order but...

Books  · Apr 04, 2019

The Book Depository — late publication and refund which is lost

Elaine Chan Order number BDU-882-[protected] I bought book in Nov 2015 which was waiting publication. Since it has been 3.5...

Books  · Apr 01, 2019

The Book Depository — Robotic replies from cs on their book order cancellation

The Book DepositoryTo: Mr Steve James Please look into the matter that requires your favorable response to resolve...

Books  · Mar 11, 2019

The Book Depository — ordering and price drops

So I trusted these guys... big mistake, I set up an email alert for a product which duly they alerted me when the item...

Books  · Feb 14, 2019

The Book Depository — my book ordered in 2018 hasn’t received yet!

Dear person-in-charge I have ordered book from your company on 10Dec18, it was dispatched on 12Dec18. I waited and i...

Books  · Feb 02, 2019

The Book Depository — delivery

I have ordered 20 books on November 11, 2018. Of those 20 (2 are awaiting publication), only 6 have arrived. It is now...

Books  · Jan 10, 2019

The Book Depository — purchasing a book

I am trying to buy a copy of Mein Kampf. I reside in The United States of America in California and my transaction will...

Sacramento Books  · Jan 03, 2019

The Book Depository — book not received

I ordered 2 books on December 4. One was shipped on Dec. 5 and the other was apparently shipped on Dec. 6th. I received...

Online Shopping  · Dec 21, 2018

The Book Depository — delivery

BDM-653-[protected] /BDM-279-[protected] Two orders made for children's books for Christmas .8books in totaland only one...

Books  · Dec 21, 2018

The Book Depository — the books ordered went missing

Order number: BDM-516-[protected] Order number: BDU-536-[protected] these are the 2 subsequent orders where the books DID...

Books  · Dec 21, 2018