Having problems with Bartleby.com?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Bartleby.com reviews first appeared on Complaints Board on Jun 22, 2017. The latest review Bartleby Write and Bartleby Learn was posted on Apr 13, 2021. Bartleby.com has an average consumer rating of 1 stars from 87 reviews. Bartleby.com has resolved 0 complaints.

Bartleby.com Customer Service Contacts

P.O. Box 13
New York, New York
United States - 10034

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bartleby.com Customer Service. Initial Bartleby.com complaints should be directed to their team directly. You can find contact details for Bartleby.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bartleby.com. Discuss the issues you have had with Bartleby.com and work with their customer service team to find a resolution.

Bartleby.com Complaints & Reviews

Bartleby.comBartleby Write and Bartleby Learn

My daughter bought books for her college classes at University of Nevada, Reno in January, 2021. She used my credit card. The cashier asked her if she wanted a free trial of Bartleby. My daughter said no. Apparently she received the "free trial" anyways. My credit card got billed $9.99 twice each month for Bartleby. Cancelling is difficult because they only take emails. They have a policy TO NOT REFUND! Even though my daughter didn't accept this product and NEVER used it. They are unethical. DON'T use this company. They only want your money and they don't care about helping struggling students.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Every math problem I needed help with they got them wrong caused me to get an f and they won't give refund what a joke bartleby is garbage they got 50 math problems incorrect that is awful I might as well have asked my 4 year old son for help I feel as if they are nothing more than a rip off taking peoples money and they can't even help people with there work they get every damn answer wrong I'm guessing they have preschoolers working there over all I want my $10.00 bucks back I wasted on bartleby subscription

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Bartleby.comUnauthorized Credit Card Charge After I have Unsubscribed

      I accepted a promo of Barleby learn to have a discount of 25%.
      Store: West Virginia University BSKT, College Avenue, Morgantown (Phone: [protected])
      Store: 05830, REG: 008, TRAN#: 1626
      Date of Transaction: 11/12/2020
      Items Purchased: Doctoral Graduation Apparel, Cap, and Tassel
      After three weeks I called the store that II would like to opt out or unsubscribe to the promo to avoid being charged every month. They told me I have to send email to Bartleby to unsubscribe.
      On December 04, 2020, I received an email from [protected]@bartleby.com that my card will be charged 9.99 on December, 12, 2020,
      On December 05, 2020, I sent an email to them that I would like to unsubscribe but to my surprise thy still went ahead to charge me.
      The store where I purchased their item only asked me to send email but I wanted to talk to them, but this company phone number cannot be find because all efforts to do that were in vain.
      I am no longer in the Subscription again and so I want them to restore the amount of $9.99 the charged me on December.
      Attached are:
      1. Receipt of my transaction
      2. The email I sent to Barleby to unsubscribe.

      Thanks for your intervention,
      I look forward for your resolution

      Best regards,
      Olantrewaju John Fadairo

      Unauthorized Credit Card Charge After I have Unsubscribed
      Unauthorized Credit Card Charge After I have Unsubscribed

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


        I tried sending this message the same day that I ordered on 9/17/20. The only way to contact Bartleby.com is by email, of which I kept getting an error message and I have no other way to contact Bartleby.com
        There is no phone # listed.
        I tried google searching a phone # with no success. I also read a complaint on your site that someone did call Bartleby.com but they recieved a message stating that their phone was full and they are not accepting calls.

        I accidentally ordered Bartleby learn through my credit card Ending in 8832 on 9/17/20. I am canceling this and I am requesting a refund of $4.99.

        Thank you.
        Laura Phillips

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Bartleby.comCard will still be charged

          I subscribed for a free trial to Bartleby on march of 2020. A week before my free subscription was up, I quickly signed into my account and went to account settings and selected the option to cancel my membership. I was sent in an email confirming this. 2 months later with no job and no school due to the pandemic, I find that Bartleby had continued to keep my subscription active and charge me full price for 5 months, approximately -$30.00 each month from April - July, via PayPal. I quickly went to Bartleby to see if I was still able to sign in and to my surprise my account was still activated. I go in once again and cancel my subscription, but now I fear that they will still continue to take my money so I remove my debit card from PayPal so as to not run into this issue again because I do not trust that this situation will be handled by me simply "deactivating" my membership. Not only this but when I canceled this time I was told that my card will still be charged for the remainder of this month of August.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • Gr
              Gregre Nov 15, 2020
              This comment was posted by
              a verified customer
              Verified customer

              Bartleby deliberately and systematically keeps charging customers after a cancelation. I had the same problem. They refused to refund the money eventhough I canceled in time.
              Fortunately, PayPal was able to refund my money.
              It's a scam and you should inform everybody!
              Read the reviews on Trustpilot

              0 Votes

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            Bartleby.comCharged for subscription

            I never signed up for this service and there is a charge on my credit card for $9.99. I can find no phone number to cancel. You need an email associated with the subscription to email through their page and since I never signed up I don't have one. I tried calling my credit card but the charge is still pending so they will not do anything yet. So very frustrating!

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Bartleby.comFraudulent charges

              I was charged $4.99 5/8/2020. I did not sign up for this charge and I had to dispute the charge with my credit card company. I was issued a new charge and now on 6/8/2020 a charge of $9.99 was made to the new card. I emailed to have these charges stopped and was told it is linked to an email that is not mine. This is a brand new card. I would like to know how you got my credit card information just days after it was mailed to me?!?! Please refund the two charges and never charge my credit card again.

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Bartleby.comThey have charged my bank account three times

                I Signed up for a one month on March 1, 2020 @ $19.95 and so far they have charged my bank account three times @ $59.95 March, April and May. On June 2, I was charged again (that makes it four times). I printed the paper where they told me I would pay on a quarterly system. I let it go, Cause I thought I was going to have access for three months but I noticed they have charged me every month for 4 months.
                I want to cancel now and get my refund for the overcharges. The phone number they have listed, lets me know that they are not accepting any more calls but site they give to communicate is not easily found.

                My Subscription ID was 5812900.

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  Bartleby.comCharged $90

                  I had signed up for a "free account", however, it is mandatory to put in your card. So I did this, read all of the terms and conditions, pressed okay, went on the website and realised that this site wasn't useful. So I cancelled my subscription straight away. I didn't even have the account for 5 minutes and I was charged $90. I simply cannot afford this in these times when I don't even have a job now, especially when I didn't use the account.

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    Bartleby.comFree trial?

                    Hi, I had the exact same issue as everyone else. I did their $2 free trial and when I tried to cancel within 48 hours I wasn't able to. I contacted the company twice during the 48 hour period trying to get it canceled and no one had gotten in contact with me. I called the number that was on this website but it was their domain name and they said if I felt they were abusing their services

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      Bartleby.comContinued charges for student success.

                      No wonder college students are accumulating debt because of companies like yours. I expect a prompt response to this email. I want charges to my credit card stopped immediately. And now you have no phone support and the complaint "disappears" if you dont hit the correct submit button. You guys are TRULY the poster advertisement for piling debt on today's college kids or their parents.

                      I expect a prompt reply as your voice mail states.

                      Randy Holmes

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        Bartleby.comCancelled subscription

                        I cancelled my subscription. However I still got charged $30. Over the last two weeks I have called and left multiple messages. To no avail. Customers are lead to believe that Bartleby is efficient and supposedly makes students' lives easier. My experience has proven to be the contrary. I assume Bartley will uphold it's advertisements, guidelines, and reputation by rectifying this problem. I am willing to refer my fellow college peers to Bartleby contingent on a refund.

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          Dec 09, 2019

                          Bartleby.com — 7 day free trial

                          I canceled my 7 days for 7 dollar acct last Monday and when I did that they gave me 7 more days for free. I...

                          Dec 04, 2019

                          Bartleby.com — I didn't authorize the transaction hence need my refund.

                          Hi, so I got a notification that my card was used for you service. I made inquiries and figure out who and...

                          Nov 16, 2019

                          Bartleby.com — Bartleby learn

                          On 10/31 2019 @05:16pm I signed up for your product at University of Michigan - Flint. I have not received my...

                          Nov 15, 2019

                          Bartleby.com — bartleby.com

                          Hi I went to my college bookstore to grabbed something and at check out I was asked to sign bartleby and I...

                          Nov 13, 2019

                          Bartleby.com — continuous charge

                          To whom it may concern: I canceled my subscription last month due to no longer needing to use the site for a...

                          Nov 02, 2019

                          Bartleby.com — bartleby student

                          This company is fraudulent! You get the students credit card number when ordering textbooks from Barnes and...

                          Oct 22, 2019

                          Bartleby.com — $9.99 charge

                          Hi, I used Bartlebya few months ago and after I was done using the website, I cancelled my subscription on...

                          Oct 18, 2019

                          Bartleby.com — The Bartleby's Essay

                          Yes on Friday Oct. 11th and today Oct. 18th my card was charged a fee of $7.00 then $29.95. I cancelled my...

                          IN THE NEWS

                          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                          A consumer site aimed at exposing unethical companies and business practices.
                          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                          You'll definitely get some directions on how customer service can best solve your problem.
                          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.