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Books-A-Million reviews first appeared on Complaints Board on Aug 18, 2009. The latest review Customer service winchester virginia was posted on Nov 21, 2020. The latest complaint good looking bookstore, but a lousy business was resolved on Oct 02, 2012. Books-A-Million has an average consumer rating of 2 stars from 23 reviews. Books-A-Million has resolved 6 complaints.

Books-A-Million Customer Service Contacts

402 Industrial Lane
Birmingham, Alabama
United States - 35211
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat10:00 AM - 6:00 PM
Sun10:00 AM - 6:00 PM

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Books-A-Million Complaints & Reviews

Nov 21, 2020

Books-A-Million — Customer service winchester virginia

Last Sunday November 15, 2020 I called the Winchester Virginia store and asked about returning about 300.00...

Jan 05, 2020

Books-A-Million — managers

On multiple occasions on visiting BAM the managers are right outside the door smoking or vaping. It i...

Nov 09, 2019

Books-A-Million — charge on my account

While I lived in Monroe LA, I joined Books-a-Million. I was there only for six months. When I moved to...

Oct 30, 2019

Books-A-Million — selling dvds to store

So yesterday I brought some dvds to the store and the girl hands me a clipboard with a paper on it and so I...

Books-A-Millionmagazine scam

At check out, you are pressured into signing up for free magazines...Cancel any time you want. They are supposed to send you a cancellation notice. They don't. My account was charged $70. You call the number BAM gives you and it is ONLY automated person. They only way to get a refund is to agree to MORE magazines. It sounds crazy, but after 22 minutes, you get desperate. BAM has lost my 20 years of business.

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    Feb 14, 2019

    Books A Million — very poor treatment of customer

    On approximately 02/12/2019 I was asked to leave Books A Million, Johnson City, Tn. because I had napped off...

    Jan 22, 2019

    Books-A-Million (BAM) — terrible magazine scam

    I live in Birmingham, Alabama and visited the Brook Highland location December 2017. I was told by the...

    Books-A-Million (BAM) — elimination of refrigerated treat case.

    I have been visiting Books-a-Million in Hammond, LA for as long as it has been open. I have seen some very...

    Books-A-Million (BAM) — magazine subscription

    BAM" AKA "Books - A - Million"- caution to anyone who shops at BAM book store (eau claire) - they are...

    Books-A-Million (BAM) — worse by the day

    The Books A Million in Oak Ridge TN (Store #711) Manger is a total cry-baby. She banned from the store for...

    Oak Ridge

    Books-A-Million (BAM) — hidden subscription fees

    The clerk from Books-A-Million flat out lied to me about the magazine subscription. I asked her if I wa...

    Books-A-Million — customer service, return of gift

    My daughter received a dvd from Booksamillion from her Aunt. The day before Christmas(same day she received...

    Books A Millionpoorly trained/rude cashier

    I took a friend to Books a Million recently. I could not find one computer kiosk to help her find the books she was wanted. After wandering around for over 15 minutes (no clerks to help us) we finally stumbled across one book for her. I decided to buy a world map puzzle - bad decision. When we checked, my friend's clerk was helpful, assisting her with her list. My clerk however, flunked business manners. I was asked if I wanted some kind of membership card. I said no and was countered with a lengthy description of how the card could be used for on line shopping, etc. I again said no because I do not shop on line & because I prefer Barnes & Noble. I got more talk about the pros of online shopping & a rant against Barnes & Noble. The clerk also commented that my puzzle would soon be outdated due to the way countries are constantly changing, which made me start to wonder if I was making a smart purchase. The clerk then suggested I use my friends membership card, then said it couldn't be done, then got two other employees involved. The last straw was when I was told I would have to wait a few minutes before using my friends card because she had just renewed it. At this point my friend & I were both getting impatient so I told the clerk the puzzle wasn't worth the hassle & left. I will not be going back to this store & have shared my story with several of my avid book friends.

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      Books A Million — return

      A family member purchased a New King James Version Bible from our local Books A Million store. He discovered...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Books-A-Million — good looking bookstore, but a lousy business

      I wasn't a fan of Books a Million growing up so, I wasn't surprised Books-A-Million went out of...

      Books A Million — return policy

      My teenage daughter bought a book based on the blub inside the cover (50 Shades of Gray). Of course when I...

      Books-A-Million — no holiday return policy

      Books-A-Million has no holiday return policy. I tried to return books that were purchased on black Friday a...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Books A Million — forcing magazines that you haven't ordered

      While paying for my books I was asked by the clerk about getting magazine subscriptions and I declined the...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Books-A-Million — rude cashier

      My son and I stood behind a women at what appeared to be a check out counter for about 3 minutes. We were...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Books A Million (Bam) — return policy nightmare

      A friend purchased DVD season 1 and 2 of Weeds for me for my birthday. Unfortunatley I already purchased...

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