Audible Customer Service


Audible Inc.

One Washington Park
New Jersey
United States - 07102

Customer Support Phone Numbers

Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM

Audible Complaints & Reviews

Audible / audible monthly fee

Sep 02, 2019

We are being charged a monthly fee and I don't know how or why. I have checked my kids amazon fire tablet and don't see subscription I want a refund please this has been a reoccurring charge for the last 6 months my amazon account is [protected]@ yahoo my phone number is [protected] I don't...

Audible / got charged 15.77 from audible!

May 09, 2019

I just checked my credit card statement and saw the charge of $15.77 from audible. For a second, I thought I got hacked! I did not sign up for any free trial or even have amazon membership. So called them, they said I was charged since I used my husband's amazon membership account before...

Audible / charging for a membership I don't have

Mar 04, 2019

Audible is charging me for a membership that I don't have or want, unable to get in touch with them but they still charge me every month, I never signed up for a membership this is a usa service and I live in the uk, they will not answer any calls, emails or query's on their website...

Audible / refund not received

Nov 14, 2018

Hi. I have never agreed to a subscription from Audible and noticed that payments of £7.99 were being taken out of my account each month. I rang Audible and they assured me that a refund of £95.88 would be made immediately. This was on 23rd Octobder 2018 and they said it would take 7 to 10...

Audible / fraud service

Oct 10, 2018

Yesterday from my account 1153 rupees was debited without my permission even I wasn't share my bank details.. after that your company debited my 1153 rupees from my bank account so please refund my amount neither I will make FIR on your company.. your company is totally fraud u just make...

Audible Adbl.CO/Bill NJ / being charged for a service I never ordered nor used!

Aug 19, 2018

Audible Adbl.CO/Bill NJI was charged $16.00 on July 13, 2018 by a company called Audible ADBL.CO/BILL NJ PESTJ4DDNPX. I never ordered nor used this service. Upon checking these charges I found that this company uses pop up blocks on Amazon to generate these fraudulent charges! This charge was placed on my Discover Crédit Card. I will be filing a claim with Discover as well!

Audible / $16.37 every freaking month since october 2016

Aug 15, 2018

$16.37 every freaking month since october 2016 and when I cancelled it says they owe no refund to me??!!!???!!? It appears it was connected to amazon but nope Shows me for being loyal to amazon I guess. Free shipping wasn't free after paying $16 per month since late 2016.. Not even a year... / membership

Aug 13, 2018

I once got an email regarding a FREE audible book that sounded interesting. i register to downlod it without signinh up for any membership and without receiving any notification that i was getting into a Trial. NEVER ever gave my card details... somehow the got my card details from my...

Audible / audible

Aug 01, 2018

I received a bill on my debit card for $14.95. I did not authorize this charge and would like to cancel this account with a full refund of my $14.95. I have looked online and found many complaints filed with this company. I expect your prompt attention to this matter.. The billing number...

Audible Adbl.CO/Bill NJ / unauthorized monthly visa debits since march 29th

Jul 29, 2018

I have unauthorized monthly debits since 29th March $14.95, which is $21.32 in New Zealand. If I wanted audible I would have gone through Australia, which is cheaper and I would have actually ordered some audiobooks. I have been charged for 5 months which is $106.60. How do i get rid of...

Audible / I have no idea...

Jul 25, 2018

This was charged to my account unbenounced to me... That's all I get from the bank. Again the date was [protected], I have no idea the client number but my phone number is [protected]. My name is Brad Cochran. The charge is to my debit card that I'm not comfortable giving you. Also...

Audible, Inc Newark, NJ / audible stole intellectual property from music mogul, sean diddy combs

Jul 22, 2018

Audible, Inc Newark, NJHip hop series, a damsel in distress episodes 1-16 were narrated, and produced by these actresses, vanessa reyes, adrienne roberson and the fabulous felicia farraday in 2017. These episodes were produced with amazon kdp and audible and once finished, were to be put on sale with itunes and... / book downloads

Jul 17, 2018

I have discovered monthly charges on my bank account by When contacting my bank, they investigated and stated it was for book downloads. I have never downloaded a book. I called on 7/16/18 at 3:53 pm and when I was connected to a live person, she hung up on me a...

Audible / unauthorized credit card charges

Jul 05, 2018

Please refund the unauthorized $14.95 charge to my "account" on June 28, 2018. If you could provide an explanation as to how this charge came to appear on my credit card I would be very grateful. The transaction doesn't include a client number. I look forward to hearing from you as to the...

Audible / unauthorised payment

Jun 29, 2018

I run a business and have many transactions going through a credit card, and i recently discovered a charge of between $19 - $20 a month coming from my card to audible, now i have no business with you guys, how did you get my details? ive never subscirbed to your servies. My bank NAB have...

Audible / audible charges not authorized.

Jun 25, 2018

On April and May 7, 2018, I´ve charge of $14.95 from audible NJ and a 12.95 by Audible Limited Melbourne VIC charge to my account. I neither looked at nor ordered any service for audio books or any other book at any time from any provider. Worse yet, this would have been an ongoing...

Audible / $60 unauthorized taken out of my account!

Jun 23, 2018

I had $60 taken out of my account without my permission! I thought someone had my card info or something. I went to buy food and you guys had TAKEN MY FOOD MONEY. NOT COOL. I WANT MY MONEY BACK. I WANT TO FORMALLY SAY THAT YOU ARE NOT AND WILL NEVER BE AUTHORIZED TO TAKE ANY MONEY FROM...

Audible / cargos de tarjeta de credito no autorizados

Jun 22, 2018

cargos mensuales a mi tarjeta de credito Visa, por 14, 95$ desde enero 2018 que no han sido autorizados. En el estado de cuenta de la tarjeta, dicho cargo aparece con la referencia Audible NJ por una supuesta suscripcion de mercado oferta KS 3280559 Ref 6201. No he realizado...

Audible / audible something!

Jun 21, 2018

I am ordering you to demand the return of the unapproved charge that was placed to my debit card for the amount of $16.00 on 6/21/2018. I have ordered nothing from your company and I have already notified the police, as well as the better business bureau and the attorney general's office...

Audible / very bad software downgrade

Jun 05, 2018

I've been a member of Audible for over 14 years and have loved it. HOWEVER, Audible recently "dumbed down" their software, replacing useful information in my Library - especially the column that provided information about whether or not I own the companion Kindle books, and whether a...

Audible / online reading books

May 24, 2018

They keep charging my account and I have no way to STOP THEM yet, I'm not reading any books nor can I down load any, and neither do I want to. Please Help! Just need my account to stop being charged. Each much Audible at 307.442.940.0505 according to my bank statement charges my account...

Audible / podcast advertisements

May 17, 2018

I listen to many, many podcasts. Many of these podcasts are supported by audible. When the podcast plays an advertisement for Audible, Audible claims to have thousands upon thousands of titles, yet the examples given are always the same: "The Book Theif" and the "The Power of Introverts"...

Audible / re: withdrawal of 14.95 dollars

May 15, 2018

Dear, We are concerned and ending with 7256 of Pettersson Törbjörn. Its so so suddening that on 12th / 05/ 2018, this Money was withdrawn with out our consent and we are further concerned how this happened and how the access to this card was availed to your adminstartion. With this, we are kindly...

Audible / Continuing charge

May 14, 2018

I canceled my service months ago and still continue to be charged. Therefore I've canceled each month continuously and I'm still being charged. I've gotten 1 book and it was in the very beginning and didn't even get to finish it so please take my card off of the list to be charged and...

Audible / unauthorized debit card charge

May 10, 2018

I realized today that my debit card was charged 16.15$ for Audiobooks in which I did not authorize. This is a huge inconvenience for me seeing as how the money that was taken from my card was money I needed for my childrens school event. I expect to be fully refunded said money's and hope...

Audible / unauthorized charges by audible

May 08, 2018

I am complaining about unauthorized. Charges for the past five months on my debit card by audible. I have not subscribed to any services by audible but for the last five months, an unauthorized charge of $14.95 has been charge on my debit card account with bank of america without any...

Audible / unauthorized credit card charges

May 08, 2018

Multiple unauthorized credit card charges that total $14.95 each. I will be notifying my bank and stating that these charges are fraudulent. I have never had any contact with the company Audible. I do not understand how this company has obtained my card information. This has been going on...

Audible Adbl.CO/Bill NJ / monthly charge

May 07, 2018

I have canceled 3 months in a row now. STOP billing me. Please credit my account back: 04/30/18 04/30/18 Audible NJ $15.38. This is ridiculous. And is the last time I ask nicely. PLEASE credit my account and quit billing me. Thanks! If you have any questions please contact me...

Audible / be aware of these charges!

May 04, 2018

Fourteen months worth of 14.95 charges on my credit card. Not paying attention, life going too fast. I guess when you buy the device you get one month free trial. If YOU DON'T cancel then you get the charge. I didn't even know about free trial. Called today. Got the fourteen month...

Audible / audible adbl

Apr 22, 2018

I was changedriving 15.95 and did not approve this. I have never signed nor want this. This is the second time I've emailed y'all concerning this matter I would appreciate someone reply. I really can't afford money being took off my car to do believe someone else was using my card that did...

Audible / unauthorized payments from bank account

Apr 20, 2018

I have noticed these charges of $14.95 on my bank statement for several months and did not know how to contact the company making these withdrawals from my account. I don't know why I didn't try to find out online but I found this page today. I did report it to my bank once but since I...

Audible Adbl.CO/Bill NJ / audible books

Apr 18, 2018

I never ordered this service and I don't know how they got my credit card number to charge me monthly $15.96. I can't call them as no phone number is on my monthly bank statement. My bank wants me to contact them first but that is not possible so now I'm making this complaint for...

Audible / purchase audible nj card7489

Apr 18, 2018

I do not know why with which right you steeled from me $ 14.95, by charging an unauthorized charge of $ 14.95, why do you do that...!, It's my money, and I never gave you the right to do that. You are committing fraud and I am going to inform the Autridades so that they can take action if... / unauthorized credit card charges & unauthorized membership with recurring charges

Apr 17, 2018

I was looking at Audible because it came to me as recommended by someone on Facebook. (Which, now, I realize was a marketing hoax.) I looked at the e book company, but did not sign up for a membership and most definitely Did Not give any credit card information. I notified my credit card...

Audible / monthly billing of 14.95 when I do not and never have had an audible account

Apr 15, 2018

You billed my debit card $14.95 on March 19th and I have never had an account with you nor have I ever authorized you to debit my account. It is my understanding that you have often taken Amazon info from actual subscribers and used that info to get other cards to bill without their...

Audible / I did not order any audible books from this company I never have if I don't get my refund and awake I am going to close my bank account

Apr 14, 2018

I need it was extracted from my bank account I never ordered any audible books and if I don't receive my refund in a week I'm going to close my account that way they can stop taking money out of my account. I have never had a company take out money out of my account without my knowledge...

Audible / billing

Apr 14, 2018

I have been billed by the Audible company for several months although I did not sign any contract with them. On December 22 I subscribed for a free trial by installing a free app on my phone. It was very unclear that after a month they will start billing me. I was not using the app at all...

Audible / unauthorized credit card charges

Apr 11, 2018

I was charged 12, 43 euros on the 18th of March by Audible. I did not order anything nor subscribe to any fact, I have never even visited their website. I would like to know whether this is a one-time purchase or a monthly subscription to a service, since I'm not familiar with...

Audible / who the hell are you???

Apr 06, 2018

Why the hell you have debited my account. I don't own you then why you have debited my account. I don't know you, I don't who the hell are you. Refund my amount. It is not a good behaviour to debit the amount if I have not used the service although I don't know you so how can I use your...

Audible / audible nj

Apr 05, 2018

I have cancelled my debit card 2times to get this charge of 15.96 off my banking acct. I have called your cust service months ago and you said you'd handle the cancellation. Never happened. I consider you owe me at least 6 months of 15.96. If this is mot removed from my acct and I don't...