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1.2 180 Reviews

Audible Complaints Summary

8 Resolved
161 Unresolved
Our verdict: If considering services from Audible with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Audible reviews & complaints 180

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2:30 pm EST

Audible Unanswered question to customer service phone call re WhisperSync

I called Customer Service twice about why when I bought a book with WhisperSync on Amazon, but Audible did not use my existing credit, despite listing it at the top of my Library.

It took over 20 minutes to get to a human being on the phone, who then had me wait for another 10 minutes while she tried to get an answer to my question. When she got back, her answer was totally irrelevant and did not answer my question. When I expressed this in a calm, reasonable voice and asked for more information, she hung up.

I called again and got connected. After 20 minutes on hold, I just got silence instead of music. Maybe it was the same rep and she didn't want to pick up the call. I finally gave up and hung up after 20 minutes in the silent conversation.

This was a gigantic [censored] You from Audible.

THIS ANSWERS MY QUESTION ABOUT WHETHER TO KEEP AUDIBLE SERVICE TO EXTEND MY SERVICE AFTER THE 3 MONTH TRIAL PERIOD. THE ANSWER IS NO.

Claimed loss: No answer to my question means Audible does not work with a Kindle + Audible purchase (WhisperSync), in which case I no longer need Audible.

Desired outcome: Resolve the connection between my Audible account and WhisperSync.

Confidential Information Hidden: This section contains confidential information visible to verified Audible representatives only. If you are affiliated with Audible, please claim your business to access these details.

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Update by beelia666
Jan 27, 2024 2:32 pm EST

Audible's customer service is the worst I have ever encountered.

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7:43 pm EST
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Audible - Audiobook(s) I purchased but have no access to

This is a complete hell to go through their customer service. Unprofessional and non-carrying customer service with little to no help on resolving the issue. It is not because they do not try to help (although sometime it is the case), but because they are giving promises they can never fulfill. I had to go over and over again with the same issue, and every...

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4:08 pm EDT

Audible Terrible customer service

I am so tired of poor customer service. I canceled and found out that my membership went on for two more months. It’s been crazy. I called today and Charmaine said it was canceled. I then get an email that says it was renewed. I called again and the girl transferred me to Prime. I ten called again with all my info for a third time and Jonathon says it’s canceled. I could not understand first girl and that’s your whole problem. Get it together.

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11:33 pm EDT
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Audible - I just want the new version uploaded.

Working with an audiobook producer, I produced an audiobook of my novel. We gave it to Audible to market. It wasn't difficult and we quickly had the product posted. A few days later we found an error in the book — entirely our fault. We quickly fixed it (it didn't change the size or format of the file) and gave it to Audible to replace the old...

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1:17 am EDT

Audible Audible account

20 Jul 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
20 Jun 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
20 May 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
20 Apr 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
Hi, I received the following charges. I do not wish to have an audible account and have not authorised or use and have hardship due to Covid-19. I am please requesting I be re-imbursed and my account is ceased accordingly.
Kind regards,
Penny Bird
Tel. [protected]

Desired outcome: Re-imbursement of fees

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3:30 am EDT
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Audible Billed after a cancelled trial.

On the 7 of july this year I was watching ms park from north korea and decided I would like to read her book so I got a free month on audible through amazon to use my free credit and cancel before I was billed which I did.

On the 8 of august this year I was charged $11.95.

I disputed this and was assured on the telephone by audible that the refund was issued.

The accepted refund receipt time frame has elapsed as has my ability to stop the charge.

In the app I am not a member.

In the app I was billed to be a member.

I dont understand.

Somehow there is a difference between audible.co.uk and amazon.co.uk and audible.com and amazon.com.

So apparently I have two accounts im not a member in either.

10 bucks is two days food.

10 bucks is a week of electricity.

I could have ytpremium or netfix or disney plus but now apparently I dont have audible but im gonna be billed perpetually.

Im going to ring my bank today and find out im a vulnerable adult so my account has extra protection on it so we will see if the uk can beat the us in a legal arm wrestle. I might not mind but I actually didnt use the credit on ms park and didnt listen to the book I did get.

Its ok maybe audible had covid. That seems to be the excuse for everything these days.

Desired outcome: Refund and never charged again.

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9:50 am EDT

Audible Title: disappointing customer support and persistent issues with audible's geographical restrictions

As an avid audiobook enthusiast, I have been a loyal Audible customer for several years. However, my recent encounter with their customer support left me utterly disappointed and frustrated. The core problem revolves around Audible advertising books that are not available in certain geographic regions, and despite reaching out to customer support multiple times, they failed to provide any satisfactory resolution.

The issue at hand is that I have accumulated credits on my account, which I have attempted to use on various titles advertised on Audible. However, every time I try to purchase these titles, I receive an error stating that they are unavailable in my region. This has been an ongoing problem, and despite my region changing while I travel between my residences, the unavailability of titles remains consistent.

Audible's customer support initially assured me that the titles would become available once I returned to the correct region, considering I live between the US and UK. However, when this didn't prove to be the case, I contacted them again to request a refund for the credits I had paid for and the cancellation of my account.

Instead of offering an apology and refunding the money I had paid them for what was effectively an unavailable service, the representative responded by asking me the last digits of the card connected to my account, suggesting that the issue might be due to my card's validity for my Audible account.

Despite my repeated attempts to clarify that I have multiple valid cards on my Amazon account and I wasn’t sure which one she wanted me to giver her, that I didn’t know which one was attached to my audible account out of those and would need direction as to how to find that out, they simply stated, 'I can see it anyway,' leaving me without a satisfactory resolution.

Further, when I pointed out I was using already purchased Audible credits, so I wasn’t sure how this was relevant, and if they couldn’t explain to me how to find the information they were requesting, I would need to speak to a manager, I was told that the manager said ‘ the resolution provided was the right one’ despite that there was no resolution provided!

When I insisted on speaking to a manager to escalate the matter, the ‘leadership’ customer support agent abruptly cut me off, showing a complete lack of professionalism and a disregard for my concerns.

The fact that they failed to acknowledge the advertised titles' unavailability in certain regions and instead pointed fingers at my payment method which they couldn’t even provide information on, is unacceptable. This not only demonstrates a lack of understanding of the problem but also dismisses the validity of my complaints.

In conclusion, my experience with Audible's customer support was disappointing, to say the least. The unavailability of advertised titles in certain regions remains a persistent issue, and the lack of a satisfactory resolution is frustrating and discouraging. The refusal to acknowledge the problem and provide any form of compensation only adds to my perception of false advertising and potential fraud on Audible's part. Now I have to just try to buy the books I can, which takes ages cause you have to go through the process of finding ones you like and then trying to purchase them, but then finding out you can’t, until my credits are used and I can cancel this account. As an unsatisfied customer, I would caution others to be wary of these issues before investing in their services.

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9:58 am EDT
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Audible Unauthorized charges by audible on my credit card

I noticed a random charge by Audible (an Amazon company) for $16.07 on my corporate credit card. I had used the card in the past for amazon purchases so it was existing in my account; however, when looking at audible in my amazon account, there was no membership or charges, and there was no recent history in my transactions for that amount or purchase. When I contacted the phone number on my credit card statement, they mentioned they saw the charge associated with my credit card, but not my account. They asked me a number of questions like whether I have shared my card (which I haven't) or whether anyone else had access to my amazon account (which they do not). They then asked if there was anyone else that lived with me (which I said yes). They asked for their name, which I thought was odd. I said "I do not feel comfortable providing that, can you not tell me the name of the person the charge is coming from?" She then explained that she can only confirm if it is or isn't the person I tell them. I finally provided her the first name of the person I live with and she confirmed it was not that person, and proceeded to refund me the amount since it was not authorized. Something seems very off about this, and I'm concerned our personal information is being compromised. Clearly someone had access to the card through my account but didn't actually make the purchase through my account, and they wouldn't reveal who it was...

Desired outcome: Amazon should be held accountable for misuse of this information. Clearly this is a consistent pattern and data is at risk with them.

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steph444
San Martin, US
Jan 11, 2024 8:59 pm EST
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Yes, this is a reoccurring issue with Audible. I have had the same issue except each time I canceled my credit card and placed a stop payment with my credit card company, Audible somehow resurfaced against another completely different credit card (and credit card company) I have. It's eerie and super frustrating. This cannot be just some random hacker or cyber thief. It only seems to happen with Audible, and it is Audible that is receiving the payment. What real benefit would the cyper thief get? A free Audible account seems hardly worth the effort.

I am considering the filing of a class action lawsuit against Audible as none of the existing suits seem to address this issue of non-subscribers being charged without knowledge or consent.

If this is something anyone else has been dealing with, please let me know!

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12:43 pm EDT
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Audible Membership enrollment

I made a book purchase in an Amazon store 12 months ago and was unknowingly and unwillingly signed up for a pay-per-month membership. The store clerk never explained that I had to cancel the membership after the trial period and Audible used my Amazon payment card to charge my account $14.99 per month for 12 months. I only recently detected it and called customer services. They cancelled my membership and offered me a refund for 6 months membership but not the full amount. These methods are borderline fraudulent and should be banned. It reflects badly on Audible and Amazon to use tricks to enroll people and quietly charge your credit card (NOTE: I did not provide Audible with my payment details, they stole it from Amazon without my consent). Shame on Audible and shame on Amazon.

Desired outcome: Full compensation and stop this behavior.

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9:39 am EDT
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Audible Frustrating Experience with Audible: No Redress, No Helpline, No Customer Service

I've been using Audible for over 15 years now, and I have to say, it used to work like a charm. Whenever I wanted a book, I paid for it and got it without any issues. Sure, there were occasional problems with downloads, but I could always call the USA helpline and talk to a real person who would help me out courteously and without any difficulty. However, my recent experience with Audible has been nothing short of frustrating.

I recently purchased an audible supplement for a Kindle book, but the download simply did not occur. I've done this exercise before with no problem, but this time, I couldn't find a usable helpline number. Every time I tried to contact Audible, I was diverted through to the Australian subscription service, and the "Contact" button just took me through another irritating online circular exercise. I don't want a subscription; I just want to buy a book when I feel like it, but it seems like that's no longer an option.

I can't get through to the US division from Australia, and I'm left with a loss of money and no redress. I want the book I paid for, or my money back, but I can't seem to achieve either. If there is a means of redress, I can't figure it out, and it shouldn't be that difficult. I did send an email online, but I haven't received a response yet.

I used to love buying audible books, but there's no way I'm doing it again (as a matter of principle). Audible should sell what the customers want, not foist a difficult system on them. At the very least, they should offer an easy-to-use helpline rather than this impersonal and irritating subscription website depicting a jolly smiling lady belying the frustration of dealing with the company. Oh, and did I mention that some of my books have gone missing? Well, they have.

I would normally complain formally and courteously, but there's no easy way through, and all I'm left with is to deliver a bad review via Google. It's time that companies like Audible gave up the time-consuming and difficult online stuff for the sake of profit and paid a few real people to answer telephones.

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9:02 am EDT
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Audible Audible's Website and Customer Service are a Nightmare: A Review

Logging in to Audible was a real pain in the neck. I had to reset my password four times before I could finally get in, even after clearing my cache, cookies, restarting my browser, and yelling at my computer screen. Once I finally got in, I tried to purchase some extra credits, but the site wouldn't let me. It kept saying that I didn't have a card on file, even though they always seem to have no problem billing me every month. I tried to delete all but one of my cards, but every time I tried, I got the same "No card on file" message. I spent an hour refreshing the page, deleting cards, and logging in and out, but nothing worked. Finally, I had to call customer service.

The person I spoke to was not very helpful. She seemed to be new to the job and didn't speak English very well. She kept saying "Your Account is Populating!" over and over again, as if that was supposed to mean something. She didn't seem to know how to fix the problem, but she did try to sell me some extra credits over the phone. I declined and decided to just buy the book I wanted, even though I suspect that's what they wanted me to do all along.

After I logged back in, I saw the phrase "Buy 3 Extra Credits" twice. It was almost as if they were trying to hypnotize me into buying more credits. I don't appreciate being manipulated like that.

Overall, I wasted over two hours of my life and $4.75 on a roll of Tums because of Audible's terrible website and customer service. I'm not sure if I'll continue using their service in the future.

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9:02 am EDT
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Audible My Beef with Audible: False Advertising, Tricky Credits, and Nightmare Customer Support

I gotta say, I have some serious beef with Audible. Don't get me wrong, I'm a huge fan of audiobooks - I've got a library of over 1600 titles on Audible alone. But man, this company just grinds my gears.

When I first signed up 7 years ago, I thought I was getting a sweet deal. Flat fee every month for credits, most audiobooks being one credit. But here's the thing - a lot of books cost more than one credit. And if you're not careful, you'll end up wasting credits on books that are cheaper than the credit itself. It's like they're trying to trick you into spending more money.

And don't even get me started on their "Great Listen Guarantee." Supposedly, you can return any audiobook you're not happy with within 12 months of purchase. But here's the catch - they only let you return a "set" number of books online. And what does "set" mean, you ask? Who knows! It's different for everyone, apparently. If you try to return too many books, they'll cut off your online return privileges and make you call customer support. And let me tell you, that's a whole other nightmare. You'll be on hold for 20 minutes, only to be talked down to by some condescending human who acts like you're inconveniencing them by wanting to return a book.

And let's not forget about the quality of some of the books on their site. A third of the content is either poorly narrated or has other issues (like missing chapters or skipping). It's enough to make you want to hurl. And yet, they act like they're doing you a favor by offering this "guarantee." It's false advertising, plain and simple.

Honestly, Audible reminds me of a sleazy used car salesman. You walk away feeling dirty and like you've been taken advantage of. It's a shame, because I really do love audiobooks. But I'm seriously considering switching to a different platform.

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Audible Audible's Shady Business Practices: My Experience with Their Free Trial and Cancellation Policy

So, I tried out Audible's 30 day free trial and it was all good. But, I forgot to cancel it and that's on me. But, what happened next was just crazy.

I cancelled my paid membership just one day after the free trial ended and I was charged $14.95. When I cancelled, I realized that I had one free credit left and I didn't use it. I was hoping for a refund as I didn't want to use the service anymore. So, I went to the customer service chat to see what could be done.

I told the customer service rep that I knew I didn't cancel in time, but if I couldn't get a refund, I would at least like the free credit back. But, they told me that it couldn't be done as I had cancelled my membership. I kept asking them what I was paying for if the first month was free, I paid for the second month and now I had no membership benefits or the free credit. But, all they could say was that I paid for my gold membership of $14.95 and had cancelled it.

I then asked them how that made sense. What if I had used the free credit and then cancelled my membership? Wouldn't I have a free book and still be charged $14.95? They replied with a yes. I then asked them how it made sense that I cancelled without using the credit and now I was left with no book or membership charges despite being charged. But, they gave me the same answer.

Throughout the conversation, I asked multiple times what I was paying for if two days into the month, I had no credit or benefits.

At this point, the rep offered to reinstate my membership and restore the credit, which sounded great as I had already been charged for the current month. However, then they told me that it would cost an extra $7.49, but I would get two credits!

Most membership sites would still give you benefits for the month you paid for until the next renewal period even if you cancel after the renewal. But, apparently, not at Audible. If you cancel, you only hurt yourself. So, my advice would be to use the free credit and then cancel. Get as much as you can out of them.

I understand that they are trying to make money by offering free books with a one-month trial, but if the trial isn't making money, maybe they should discontinue it. Shady business practices are certainly not the way to make up for the losses.

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Audible Audible Customer Service Fail: Unresolved Account Issues and Frustration

I've been using Audible since 2009 and it's been a great experience until recently. Ever since Amazon acquired Audible, I've had some serious problems that have caused me to express my dissatisfaction. I had accounts with both Amazon and Audible, and when they offered to merge them together, I thought it would be a good idea. However, since then, I've had nothing but problems.

About two weeks ago, there must have been some programming change that caused my partially merged account to stop working altogether. I can no longer log onto the mobile app, and when I try, it gets stuck on loading the home page and leaves a black screen with a spinning dial. My internet access is marginally better, but I can't listen to or buy new books. My account shows 0 credits when I have 12, and at the same time, it gives me a warning that I am about to lose my 12 credits (those that it doesn't show I have) if I don't place an order, yet it will not allow me to place an order.

I've contacted customer service more than a week ago and called almost daily to get updates or resolution without success. I've been asked about 50 times if I am using my email address and if I have tried changing my password, which I have done about as many times. I've uninstalled and re-installed the application multiple times, cleared the cache multiple times, and called without resolution. I understand the ticket was to have been escalated, yet I receive no updates or resolution. Multiple times CS reps promise to return calls or email and fail to do so. When they do, they have no significant update.

I've spent at least 1-2 hours a day trying to gain resolution, which seems to be more time than Audible is spending. I would think in the worst case, they could delete my account, give me a new one that works, and reload my library, credits, and history, but it has not been done. I did get an offer to merge my accounts, which was done in 2016. No less than 4 reps (3 of which claim to be escalation specialists) claim they will take personal control for resolution and have failed to do so.

I lose about 2-5 listening hours a day and pay the premium subscription for the pleasure of doing so. To make things worse, I was recently offered 2 whole credits to help make up for my trouble. Two credits which I cannot use because I cannot purchase, nor listen and which will shortly expire because I have not purchased. Imagine my frustration.

At this point, I am on a journey to tell every user not to make changes to or upgrade your account. Above all, do not let them merge accounts at risk of the same problems. Do not rock the boat, and you might get to continue listening without problems.

Still unresolved,
Brent Rasmussen

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Audible Audible's Shady Business Model and Poor Customer Service Practices: A Warning to Others

I signed up for Audible in January, but after 30 days, I decided it wasn't for me and received a refund of my first month payment on 2/10. However, on 7/1, I received another billing for $14.95 from Audible, even though I had not re-signed up for the service. I emailed the company, but received canned responses from 2 reps with no solutions to my problem.

Frustrated, I called and spoke with a rep who told me they had no record of the additional charge in July and could not find any other accounts associated with my email address. I provided a screenshot of the transaction, ensuring them that it was their company, but they informed me that I may have signed up through an Amazon offer.

I searched my Amazon orders, but found no record of any orders of Audible, and Audible had no record of an account created with my Amazon information. The Customer Service Rep then instructed me to contact my bank to have them resolve the issue, which means that I would be filing a chargeback.

I insisted that I wanted to determine which account the charge had come from and that future charges would not occur. The Customer Service Rep instructed me that if I contacted my bank, there would be no further charges. This basically means that if I file a chargeback, the company will no longer bill me because they will deem me to be an undesirable customer. This does not provide reconciliation to where the charge originated from and how the Account was created.

I requested to speak with a supervisor or manager to further resolve the issue and was informed that I would be recontacted in 48-72 hours. I think this amount of time for a recontact is unreasonable, especially given that I began my inquiry into the issue through email (which obviously was not noted on my account by the Customer Service Reps because the phone rep had no record of these emails) beginning on July 1st.

I understand the risks of a free trial, but Amazon and Audible should take responsibility for their poor campaign and data tracking and inability to identify the account from which they processed a billing. The Customer Service practices at Audible are also extremely poor. There was no documentation of my emails to the company, no follow up to my emails and responses. The Reps are not actually empowered to resolve customer issues, most likely because they are under strict instruction to limit the number of refunds to ensure profits.

In my opinion, Audible's business model is shady and their customer service practices are unacceptable. I would advise others to stay away from this company. While the concept of Audible is great, the company's practices are not. It's disappointing to see that many YouTube celebrities are promoting this company without realizing that they are representing and profiting from a scam.

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Audible Difficult to Use and Frustrating: My Experience with Audible App

This here App is not the easiest to use, let me tell you. I signed up about a month ago 'cause I was goin' on a long car trip and wanted to listen to an audiobook. But it took me a whole hour to figure out how to get it to work, and then it charged me twice! Once for $7.95 and then again for $15.95, even though the second payment was supposed to be an upgrade to the Premium Plus and not in addition to the Audible Plus subscription for $7.95. And then I had a problem with my address, which I entered correctly, but it kept tellin' me to contact customer service. I didn't have time to deal with it anymore, so I had to leave without bein' able to use the App.

When I got to my daughter's house, I asked her to call customer service for me 'cause I was so confused. It took her almost an hour to get through to the right department, and they refunded my money, but I still didn't have an Audible subscription. A month later, I decided to try again 'cause I saw they had a free trial for one month and then it's $14.95/month if you wanna keep goin'. Plus, they give you two free credits to start with. But I couldn't find that offer when I first tried to buy it on the App Store.

So I tried again 'cause I had another car trip comin' up. And it said I was a member and could use one of my credits, but then the book wouldn't download. I was so frustrated 'cause I couldn't wait any longer, and my husband couldn't get it to work either. When we got home, he spent two hours tryin' to troubleshoot it, but it still wouldn't work. So he signed me up for the regular Premium Plus membership for $15.95, without the free trial and extra credits.

But then it said my address wasn't correct again, and I had to call customer service. I'm not great with technology, but I'm not stupid either. Please make this App more user-friendly for people like me who aren't tech-savvy. Thank you!

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Audible Audible.com Review: A Lifesaver for Book Lovers, but Flawed Review System

I've been using Audible.com for about a year now and I gotta say, it's been a lifesaver for me. I'm not always in the mood to read a book, but listening to one is a whole different story. It's helped me get through some really long books like The Count of Monte Cristo, Tom Jones: The Story of a Foundling, Roots, and a bunch of others that are over 1,000 pages long. Plus, for some of the "classics," it's way more fun to listen to them being read to you instead of trying to slog through dry sentences and having to look up words that aren't used anymore (although I still do that, but at least I don't have to put down the book and grab a dictionary right then and there).

Now, let's talk about the price. Audio books can be super expensive and it's not like you can just lend them out to your friends unless you're willing to give up your iPod or computer. That's a bummer. But one cool thing is that I can delete them off my hard drive (for space-saving reasons) and if I ever want to download them again for any reason, I own the download and can get it for free. I've done that once already.

But there are a couple of things that bug me about Audible. First, I like to review my books and share my opinion. I like doing it on Audible (which is owned by Amazon) because people can vote if your review was "helpful" without starting an argument or calling you names if they disagree with you. But I don't like that when you listen to a sample, if the book has a forward, you'll get to listen to that instead of part of the first chapter. That's misled me more than once. But to be fair, when I've complained about it, they've cheerfully given me my credit back (you keep a valid credit card with them and they charge you every month... and there's a deep discount for the first 3 months if you've never been a member before). And I've purchased a few novels at deep discounts when they're having a sale.

But the thing that really gets me is the way they handle reviews. When I've put a lot of thought and care into a review, it gets buried on page 4 or 10 because it doesn't have any "helpful" votes yet. How are you supposed to get helpful votes if no one can see your review? I've complained to them about this before. Why can't they just be in chronological order? Or why not set it up so that you have a choice of seeing the reviews with the most "helpful" votes or see them chronologically? I would think their website is sophisticated enough to do that, wouldn't you?

I wrote a really thoughtful review of Roots that's buried on like the 10th page of the reviews... so no one has seen it. It takes time and effort to write reviews and I think I deserve a chance to be read. Am I supposed to ask my friends who have Audible to vote helpful for me so that my review will be on the front couple of pages? Because I don't think most people go beyond the first couple of pages, do you? I know I typically don't.

Anyway, that's my two cents about Audible. I was bummed to find out that they were owned by Amazon, but not surprised. And I've learned that now, if I'm undecided about a book and it has lots of reviews, I really need to spend time reading the reviews. If you're an Audible member, I'd suggest the same thing for you, because lately I've been swayed into buying books that I normally wouldn't buy due to the placement of all the most helpful (meaning "good") reviews being stacked at the top.

Thanks for reading! ~ML

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Audible Audible: Legit or Scam? My Experience with the Audiobook Service

I gotta say, I was a bit hesitant to sign up for Audible at first. I mean, there were so many negative reviews out there calling it a scam and whatnot. But then I started reading some of the positive reviews and noticed a pattern. A lot of the negative reviews were from people who didn't really pay attention to the terms of the free trial and ended up getting charged. And then they got all mad and started calling Audible a scam.

But here's the thing, folks. If you sign up for a free trial, you gotta cancel it before the trial period ends if you don't want to get charged. It's not rocket science. And if you do get charged and you feel like it was unfair, just email Audible's support team. They're actually pretty helpful and will refund you if they messed up.

I mean, sure, there are some people out there who had legitimate issues with Audible and didn't get the help they needed. But from what I've seen, those cases are few and far between. And even then, Audible's support team seems to be pretty responsive and willing to make things right.

So yeah, I'm happy with my Audible subscription. I've been able to listen to some great books while I'm driving or doing chores around the house. And if I ever have any issues, I know I can just shoot an email to their support team and they'll take care of me. So don't believe all the negative reviews out there, folks. Audible is legit.

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Audible Audible's Customer Service is Exceptional - My Experience with a Lost Book and a Happy Ending

So, I'm writing this review because I gotta say, Audible is the bomb. I don't get all the fuss about billing problems that some people are complaining about. I've had to cancel my billing twice and never got charged after requesting the hold on my account. I even got suspended for over a year and still had no issues. And every time I've called customer service, they've been super helpful. If I wanted a refund, they were like, "No problem!" If I said I was missing a book, they never once asked me to prove I bought it. They were like, "No problem, let me re-add that title to your library." But last night, I had a problem.

I bought a book on 10/6/2006 and went to listen to it, but the voice sounded wrong. I checked my speakers and audio settings, but they were fine. I looked up the book on their website and saw that the narrator was different than the one I was expecting. I was unhappy because I wouldn't have purchased the book if I knew it was a different narrator. I contacted their support and was told that the title with the original narrator was no longer available, so they couldn't restore it to me. I was offered a credit, but I wanted the book I paid for. I called Audible the next day and explained the situation. I was polite but insistent that what happened wasn't right. I have over 600 titles in my library, and many of them were purchased because I was a fan of the narrator as well as the author. I wanted to know how I could protect my library from having the same problem.

The young lady I spoke with suggested she get a supervisor for me to see how this could be resolved. The supervisor was supposed to call me back, but no call came. I called again on my lunch break and explained my previous contacts as well as my issue. Finally, a supervisor took my call. I explained everything for the fourth time and accepted that I couldn't have back the book I purchased. I asked the supervisor if changing the file name would preserve the integrity of my files, and he confirmed it would. I also wanted this concern to be escalated to their marketing and customer satisfaction teams. A simple email to notify me and give me the option of changing the file name to preserve my copy would have made me happy.

The supervisor promised me he would take the appropriate steps to get this issue escalated so that precautions can be taken to protect customers from this experience. He asked me to check my email when I got home and to please respond to it with an email detailing my experience and everything I had gone through with this issue through the different customer service representatives that tried to help me. When I got home, there were two emails. One was to allow me to detail my problem. The second was a link to my lost file. I tested it and verified that it was in fact my lost book with the right narrator.

When I called in to say thank you, I was routed back to the representative that took my call in the morning. So I could thank her too for caring about my problem and asked that an email be sent to the supervisor or whoever it was that restored my file. This is why I still say they have the absolute best customer service. Maybe for the first time, I didn't get my way in the first five minutes. But the fact that that email showed up two hours after my lunch break proved that they keep working on what bothers you even after you are off their phone. They care, they respond, they resolve.

PS. I don't work for Audible, but I've been a loyal subscriber for 11 years.

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Audible Audible Review: Great Service, Terrible Customer Support

So, I had a bit of a problem with Audible. Somehow, I ended up with two accounts using the same email address. I don't know how that happened, and neither did Audible. I tried to get help from their Live Customer Service, Chat Customer Service, and emailing Customer Service, but no one could figure out what was going on. They just kept telling me to contact another form of customer service. It was frustrating because my books were only showing up in the app, not on the website, and I ended up with an extra month's charge and an additional Prime membership.

On the bright side, all the charges were refunded, and I'll get my money back in a few days. But the fact that I had to contact Audible every day and they still couldn't fix my problem was crazy! They didn't even seem concerned that I was having an issue. I had to figure out a solution myself by changing the email address on the duplicate account and then deleting it. It was a pain, but it worked.

I really like Audible and have never had a problem with it before, but dealing with their customer service is not worth the headache. I wish someone had just listened to my issue instead of rushing me off the phone. Maybe there's a simple explanation that I would have understood if they had taken the time to explain it to me. Overall, I'm happy with the service, but I hope they can improve their customer service in the future.

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Audible Customer Reviews Overview

Audible is an online platform that offers a vast collection of audiobooks, podcasts, and other audio content. The platform has received numerous positive reviews from its users, highlighting its user-friendly interface, extensive library, and high-quality audio.

One of the most significant advantages of Audible is its vast collection of audiobooks, which includes over 200,000 titles across various genres. Users can easily browse through the library and find their favorite books, including bestsellers, classics, and new releases.

Audible's user-friendly interface has also received praise from users. The platform is easy to navigate, and users can quickly find the content they are looking for. Additionally, Audible offers various features that enhance the listening experience, such as adjustable playback speed, sleep timer, and bookmarking.

Another positive aspect of Audible is the high-quality audio it provides. The platform uses advanced technology to ensure that the audio is clear and crisp, making it easy for users to follow along with the narration.

Overall, Audible has received overwhelmingly positive reviews from its users, making it a top choice for anyone looking for high-quality audiobooks and other audio content.

Audible In-depth Review

Website Design and User Experience: The Audible website has a clean and intuitive design, making it easy for users to navigate and find what they are looking for. The search function is efficient and the overall user experience is smooth and enjoyable.

Product Selection and Variety: Audible offers a vast selection of audiobooks, with a wide variety of genres and titles to choose from. Whether you're into fiction, non-fiction, self-help, or any other genre, you'll find plenty of options to suit your taste.

Pricing and Membership Options: Audible offers flexible pricing options, including monthly and annual memberships. The pricing is reasonable considering the value you get from the service. Members also enjoy discounts on additional audiobook purchases.

Audio Quality and Performance: The audio quality of Audible's audiobooks is excellent. The sound is clear and crisp, allowing for an immersive listening experience. The performance of the audiobooks is flawless, with no glitches or interruptions.

Customer Service and Support: Audible provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are quick to address any issues or concerns that users may have.

Mobile App Functionality: The Audible mobile app is user-friendly and packed with features. It allows users to easily browse and download audiobooks, create playlists, and adjust playback settings. The app also syncs seamlessly across devices.

Membership Benefits and Features: Audible offers a range of membership benefits and features. Members have access to exclusive sales, free monthly audiobooks, and the ability to exchange audiobooks they didn't enjoy. The membership also includes access to podcasts and original audio content.

Ease of Account Management: Managing your Audible account is a breeze. The website and mobile app provide easy access to account settings, payment options, and membership details. Cancelling or pausing your membership can be done with just a few clicks.

Return and Refund Policy: Audible has a generous return and refund policy. If you're not satisfied with an audiobook, you can easily return it within a certain timeframe and receive a full refund or credit. This ensures that users can confidently explore new titles without the fear of wasting their money.

Overall User Satisfaction and Recommendations: Overall, Audible is highly recommended for audiobook enthusiasts. The website design and user experience are top-notch, the product selection is extensive, and the pricing and membership options are fair. The audio quality and performance are excellent, and the customer service and support are commendable. The mobile app functionality is impressive, and the membership benefits and features add great value. Managing your account is effortless, and the return and refund policy provides peace of mind. Audible truly delivers a satisfying experience for users, making it a must-try for anyone who enjoys audiobooks.

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Audible contacts

Phone numbers

1888 283 5051 1888 283 0332 More phone numbers

Website

www.audible.com/contactus

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