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1.4 193 Reviews

Audible Complaints Summary

8 Resolved
162 Unresolved
Our verdict: If considering services from Audible with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Audible reviews & complaints 193

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12:00 am EDT

Audible Mixed Experiences with Audible - A Customer's Perspective

As a passionate reader, I was initially excited to explore Audible for my literary needs. However, my experience was a mix of highs and lows. While the platform offers a vast selection of audiobooks and podcasts, the user experience left much to be desired. The customer service, unfortunately, fell short of expectations, with issues like unauthorized charges and difficulties in canceling subscriptions. It's disheartening to see such potential marred by inconsistent service. Despite the convenience of accessing books on the go, the recurring problems with billing and account management overshadowed the overall experience. If Audible can address these concerns, it has the potential to truly revolutionize the way we consume literature.

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10:49 pm EDT
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Audible Audible is awesome!

I strongly disagree with a one point whatever rating on audible I give it 5 solid stars! Education wise I'd say it was the best thing that ever happened to me. I'm and over the road truck driver and for the past 6 years I have been learning everyday all day at least when I'm on the road. It's worth every penny and the compounded interest on that investment is priceless! I will say I buy it on annual membership and I renew it annually as well so I don't know about the month to month billing issues that have been mentioned. If you don't get help at audible... please get help somewhere.;-)

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9:00 pm EDT
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Audible I love audible

I have been an audible member for several years. I love them. Great selection. Great customer service. You can return books you dont like. They have freebies. They overcompensate when they think they did something wrong, for instance they recently gave me three credits for a mistake of missing 1. The Android app is far better than the iphone but both are pretty good. I like how it saves my progress. I just love this company. I remember the days of buying books on cd at Barnes and Nobles for $50 each. So glad I can get them for only ~$14 on audible. Not sure how they swing that but I am so glad they do. Thanks, audible!

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Is Audible legit?

Our verdict: Complaints Board's thorough examination reveals Audible as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Audible stands out for its commitment to quality and security. Clients considering Audible should delve into its customer service record to gauge compatibility with their expectations.

Audible earns 91% level of Trustworthiness

Perfect Trust Endorsement: Audible achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Audible. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Audible has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Audible.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Audible.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Audible.com you are considering visiting, which is associated with Audible, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Audible is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Audible website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Audible has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 170 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Audible. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Vast Audiobook Library
    2. Exclusive Original Content
    3. User-Friendly App Interface
    4. Whispersync Technology
    5. Flexible Membership Plans
  1. Cons
    1. Limited ownership of content
    2. Subscription can be costly
    3. Regional library variations
    4. No text version of books
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Audible NOT A SCAM!

I had to stop and review. Audible offers a lot, they don't deserve to be lied on. I've enjoyed Audible for years there's lots of cool romances and memoirs, their interface is wonderous, you get a free audiobook of your choice during the trial offer. Just end your subscription in a month if you don't like it or don't want to pay. I've done it plenty of times. They're like this huge company, they don't charge you if you don't want to stay with it. It's really cool to listen to Audible in the car, exercising, doing housework, long computer sessions. I recommend staying to buy at least 3 audiobooks. Everyone should have 3.

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Audible I have had Audible for 5 years

Ive been with Audible for 5 years. In the 5 years there's been some mishaps and some victories! But through it all ive had a VERY positive experience with Audible. There is always new books to find and THE DEAL OF THE DAY IS ALWAYS A GREAT DEAL. Go get your free trial and stick with it! You won't regret it trust me and hint upgrade to the highest package your experience will be amazing and worth the money and time! I'm staying with Audible it's my lifeline. I have Insomnia and if I didnt have audible to listen to at night to put me sleep I'd never sleep. Audible is a life saver a lifeline a Wonderful service. And the customer service is WONDERFUL also wow a 2fer lol

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Audible They Fixed Their Huge Mistake

The only reason I didn't take a star off for the mistake was because its so hard to tell how this kind of crap happens. There's a checkbox that's not unchecked, or a customer service or sales person adds in some free trial and nobody's paying attention, next thing you know you have a years worth of fees for a service you're not even using. This happens all the time, and is why I pick through my bank and card statements with a fine toothed comb. Even then, this charge slipped through for months on end.
Audible refunded all of the months of fees in the end.
This is why I keep sticking with Amazon (their parent company). They have the best customer service. I even cut cable and only ever bother with Netflix and Amazon videos.

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Audible Worth EVERY penny! Changed my LIFE and made me MONEY!

Ok, maybe its me but Audible saved my life. I have been listening to Books on Tape since the 1980s. I do not listen much entertainment but instead chose to use my time to expand my mind and enhance my weapon to engage in the battle that is life.

I have learned new skills, achieved personal goals, and improved both my family and love life. I do not know how to put a value on all of that, but I do know that it has been valuable.

As a long-time Audible subscriber, I have had nothing but good experiences with their services. The best thing that I can say for Audible is that I encouraged all of my children and extended family to join also.

For those who have had issues with their services all I can say is patience & persistence, its what I teach my children and those I love

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Audible Great service

I was a member for many years until I ran into financial trouble and had to temporarily shut off my account. I read on here where people complained about it being nearly impossible to cancel your account, it is simple. You just go to their site and follow the instructions. If you can't then you are not paying attention. The price for the audio books without a credit are a bit high in my opinion but the value for the monthly membership with credits is well worth it. They also have an exchange process where if you get a book (has happened twice for me) where you are unhappy with the recording you can return the book for a credit and get something else instead. I returned a book because I could not stand the voice of the reader and another because it was evident during the first chapter that It was not a book I would enjoy after all. I don't know why people are giving bad reviews on the site or having difficulty downloading/playing the books. I have at least 50 books from Audible and have not experienced any of those problems myself. I am hoping to reactivate my account once my finances shape up a bit more.

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Audible Very pleased with Audible and Nicole for her assistance!

I love the selections Audible offers. It is really nice receiving one credit per month. I especially like the audio samples and in-depth descriptions of each title. Since most of us are on the go a lot, in our cars, I use the time to listen to a lot of Audible books. This is especially helpful when I don't have the time to sit down and read a book. With Audible, I am still learning while on the go. I called Audible last month and an awesome young lady by the name of Nicole answered the phone and she was beyond helpful. She went above and beyond to answer all my questions. She even offered extremely helpful information that I did not ask about. I told her the type books I was interested in and she made some great suggestions. As a result, I actually used my credits to get books she recommended. Nicole was so personable, patient and professional. When Nicole explained various books to me, she brought them to life. She introduced me to the Audible Plus catalogue and explained in detail. She also informed me about the books under the "Originals" tab which I was excited about. Audible is very fortunate to have Nicole on their team!

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Audible Awesome customer service quickly gave full refund for service after 5 months of unknown charges

I purchased an Amazon fire tablet in Oct 2016. I was curious and excited about the new tablet so of course I went to each pre installed app to see what they were. Apparently, when I opened the Audible app I signed up for a free trial? I wasn't ever planning on using the app and didn't think twice about it as I never opened the app again after that first day.
Fast forward to April 2017, and I notice I have lost $77ish from my account, in charges of $14.99 or $15.99 for the past 5 months. I was super frustrated and thought I had been scammed. Did some research to see many other people have had the same issue. Read many reviews online about how terrible the customer service was and how hard it was to get any help, let alone a refund. Needless to say, I was more frustrated and ready to go to battle on the phone for my refund and to leave a piece of my mind for what had happened.
Couldn't have been more wrong. Wonderful customer service rep happily and quickly helped me to cancel the service, refund me in full, and send me confirmation emails for my own records. I was beyond impressed with her service and extremely grateful to have my money back in my pocket.
I learned to not judge a company's customer service off the reviews I've read, but off of my own experience with them. Yes, I'm sure there are some rude and difficult agents, but that doesn't mean that there aren't wonderful ones too who are understanding and willing to assist however they can. Just my experience and opinion, take it or leave it.

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Audible Audible by Amazon is a service that allows you to listen to books after paying for a service and then paying

Audible by Amazon is a service that allows you to listen to books after paying for a service and then paying additionally for the book. The problem with the company is that they make canceling almost impossible. I have tried multiple times, all in different manners, and each time I get the indication that cancelation is completed. However, the next month I get a notice from my bank that another membership fee has been charged to my account. My latests (4th) attempt to cancel involved getting on the phone with them and transferred to a "manager" after saying the word "lawsuit". This person first tried to say it was another company that I must have an account with before seeing that I do still have an open account with them. Then accused me of "improperly" canceling my account by doing it online and not on the phone, but could not give me an explanation of why their online platform informed me that I had successfully canceled several times. When I gave the legal definition of fraud and lined it up with Audible's method of extending charges from customers who have tried to leave, he hung up.When I go online, it appears my account is still active even after he had informed me it was canceled.

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Missergi
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Received a gift certificate for a 6 month subscription from my sister's family for Christmas. I clicked on the link to redeem the subscription, searched the content for my favorite authors, and every author I searched for cost an additional $25 to listen to one of their books (these are $7 paperbacks.) The content included in the subscription was for non-authors such as guided *** and ***. I wanted a refund, credit to ***, for my sister or me. Two customer support reps and a supervisor all said because I redeemed the subscription it was non-refundable. I argued that this was the equivalent to walking in a store and being charged to browse. The only thing they would do is if my sister called in, expressed was much dissatisfaction as I- to get through the run-around I received- for them to refund. They would then make an exception to their policy, ask for her banking information and either wire the money or cut a check. This would sour the gift giving process and the holidays for my sister and me to have to go through that process. *** lost a 12 year customer and Prime member yesterday.

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G. Bigler
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I have spent thousands of dollars on their site over the years, and used to love their customer service. Recently it has gone hill dramatically. I cancelled a renewal of my annual contract and was cut off from some membership services months before my annual membership ran out. Once I cancelled, the customer service became even worse. They’ve still haven’t rectified the situation after several emails requesting the fix.

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Skillfultion
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I would not even provide a 1 star rating. They continue to invoice me through this year 2021. when I canceled membership last year. I reached out via facebook messenger and email. They respond and say it wont happen again but it does. At this point I feel this is criminal offense and would like to see someone take action. I will have to get my bank to "Stop Payment" applicable for this account.

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F. Batey
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Audible's billing charges are questionable to say the least. They will charge any *** card in your wallet without checking. I have 3 cards in my *** wallet: 1 *** card, 1 Personal *** Card and my *** Manager's *** card for purchases made on behalf of him. I am his assistant. This past year, we have been seeing some random *** charges on his account, that were unexplainable and we believed to be fraud. I checked *** account for *** charges and there is no option to view Audible purchases.I've just recently returned to *** and was ordering from ***. The site asked if I would like to switch to the *** interface. I said "yes" and immediately saw over a year's worth of Audible charges on this secondary account. If I hadn't logged into this *** chance, by fluke, I would could potentially be paying *** $16.95 for a service I don't use.When I called *** to dispute the charges, they transferred me to Audible. Was informed by their *** that "this happens all of the time" in response to me being charged for over a year now, without being made aware. I still am unclear which card ***/Audible is using to charge this subscription, as I don't see an Audible line item on any of my bills. Perhaps, this is why Audible is just playing "russian roulette" with my *** cards. The Audible *** did refund me 3 months, and cancelled my account, but I still feel this practice is unethical and not transparent. I would hate to see others pay for a service they aren't aware of and aren't using. Audible, please make your charges more transparent to the end user. I'm disappointed *** is affiliated with such poor business practice.

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Audible I really enjoy audiobooks and I used to use Audible regularly for a long time

I really enjoy audiobooks and I used to use Audible regularly for a long time. The service itself is quite good. I cancelled my subscription to Audible about 3-4 months ago because I was at home from work and didn't have as much time to use it. However, today I was unexpectedly charged for the Audible service without my permission and without any prior warning. I called customer service and they promptly started the process for a refund, which is the right solution. However, it takes several days for refunds to be credited to checking accounts and this charge has caused my account to go into a negative balance. Additionally, the representative I spoke to claimed that I never cancelled my account, even though I did cancel it and I haven't been paying for Audible for the past 3-4 months since I cancelled it. The company wrongly charged me for a service I cancelled and now I have to deal with overdraft fees. This is extremely frustrating and confusing. While I was given the correct solution, I wasn't given an explanation. I wonder how many times this happens to people who might not immediately notice such charges in their accounts.

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F. Boswell
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They have been debiting my bank account $14.95 a month for a membership that I do not have, never signed up for, and cannot cancel. This business is a scam.

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Medboxmo
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I was gifted a book from a friend. I had to open an account in order to listen to the book. I never signed up for a membership or a trial. They have drafted 3 months of GOLD (most expensive) membership to my account with NO notification! It's obvious with no other books listen to, purchased, download etc. I'm not a big reader and would never sign up for a reading subscription. I'm so irritated!

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MatterDiddy
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I've had my Audible account since 2012 and enjoy listening to the books I have purchased but its not worth the trouble. For the last 5 years have had nothing but nightmares with them in terms of billing. About 5 years ago out of the blue, I began getting unauthorized charges from audible.it, the Italian version of Audible.com, in addition to the charges for my regular US account. I have never been to Italy, I do not speak Italian and have never visited the Italian Audible web site. I tried resolving this with *** and Audible who all said I needed to get in touch with Audible in Italy. I tried this but since I do not speak Italian this was impossible. Every time I disputed charges and changed the billing information for my regular Audible account, the Italian charges soon followed. I tried resolving this several times over the years with ZERO resolutions and ended up just cancelling my subscription.

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E. Sharp
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They charged my *** sponsored credit card for a membership I never authorized nor wanted. Thank goodness I got an email regarding a statement from the bank that offers the card, or I never would’ve known that it was on the card, as I’ve never actually used the card before. From the looks of things, I’m not alone! Called the bank and let them know the charge was fraudulent. I confirmed on Audible’s website that while I have an *** account that allows me a free trial, I had not signed up for one, and I had no prior subscription. Immediately changed my password and hopefully everyone else does too!

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Audible Resolution requested: I would like a $3.00 credit to my Audible account

Resolution requested: I would like a $3.00 credit to my Audible account. I am not a monthly member of Audible, but I still receive emails promoting sales. I purchased a title on sale for $3.00 called "Self-Discipline" by an author whose name I cannot mention. I did not finish the book and contacted customer support through chat to return the title and receive a $3.00 credit, but my request was firmly denied. The email promoting the sale did not mention that all sales were final unless you were an Audible Premium Member. This is unfair to consumers and reflects poor sales practices. The chat representative simply said no and did not care if I filed a complaint. Here is the transcript of our conversation:

Audible Live Chat
End Chat

Me: I purchased a title during your 5-day sale that I would like to return, but there is no return option on my purchase history page. I do not remember seeing anything that stated "ALL SALES FINAL."

You are now connected to *** from Audible.com.
***: Thank you for contacting Audible, this is ***. Please note that returns are only available for members with a paid membership. At this time, we are unable to process any returns. I apologize for the inconvenience.

Me: That information should be clearly stated in your sale advertising via email. I went back and checked, and there were no such disclosures.

***: That applies to any purchase, not just sales. Normally, sales are exclusive for members, but this time some non-members were included. I apologize for any inconvenience once again. Is there anything else I can assist you with?

Me: It was only a $3.00 purchase, and I have 352 titles in my library, so I have spent a significant amount of money with you. I would really appreciate a $3.00 credit added to my Audible account. Please.

***: I am sorry, but we cannot make an exception.

Me: That is fine. I will file a complaint with ComplaintsBoard.com regarding your sales practices.

***: Thank you for your time. Thank you for contacting Audible, and have a good day!

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SheerSweet
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Mar 27, 2024 1:57 pm EDT
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the problem is Audible is the complaint is windows 10 app sync does not work and Audible knows this and just call them phone number:***, they will tell you it will not work, to download windows 10 pc for offline listening as they advertise and yet they advertise for you to download a third party app Audiblesync and it downloads, so now who is on my computer if this app does not work? AND Audible know this windows 10 App does not work.since 2021 I am Disabled and have been ripped off by Audible back in [protected], as they charged my card without consent they gave 1 free books to me back then, WOW that stunk. and now I can not access my books off line on my windows 10 personal computer so 318 book are not accessible with my windows 10 compurter.question is windows and Audible working together to force people to change to windows 11? I wonder?please have Audible rated with a "F" for this so other disabled people are not preyed upon.

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Lanxentil
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Mar 26, 2024 11:27 am EDT
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I recently lost my job so I stopped payments on the card I gave them for their service.. Today they charged me for service on a card which I never gave them. I would like to know first and foremost how they got the information for this card that I never gave them..and secondly what gives them the right to use it, without my consent

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E. Salcedo
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Mar 26, 2024 10:27 am EDT
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I canceled my subscription at the beginning of Sept 2022 and they charged my credit card again on Sept 22, 2022 and saying my subscription ends September 27, 2022. They make trying to canceled with them a headache and they should not be able to keep charging after a customer chooses to leave their program.

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D. Dye
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Mar 26, 2024 6:01 am EDT
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Audible has charged my bank for a subscription 10/05/2022 that I had canceled in September 2022 and I did not Subscribe after I canceled it.

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2:30 pm EST

Audible Unanswered question to customer service phone call re WhisperSync

I called Customer Service twice about why when I bought a book with WhisperSync on Amazon, but Audible did not use my existing credit, despite listing it at the top of my Library.

It took over 20 minutes to get to a human being on the phone, who then had me wait for another 10 minutes while she tried to get an answer to my question. When she got back, her answer was totally irrelevant and did not answer my question. When I expressed this in a calm, reasonable voice and asked for more information, she hung up.

I called again and got connected. After 20 minutes on hold, I just got silence instead of music. Maybe it was the same rep and she didn't want to pick up the call. I finally gave up and hung up after 20 minutes in the silent conversation.

This was a gigantic [censored] You from Audible.

THIS ANSWERS MY QUESTION ABOUT WHETHER TO KEEP AUDIBLE SERVICE TO EXTEND MY SERVICE AFTER THE 3 MONTH TRIAL PERIOD. THE ANSWER IS NO.

Claimed loss: No answer to my question means Audible does not work with a Kindle + Audible purchase (WhisperSync), in which case I no longer need Audible.

Desired outcome: Resolve the connection between my Audible account and WhisperSync.

Confidential Information Hidden: This section contains confidential information visible to verified Audible representatives only. If you are affiliated with Audible, please claim your business to access these details.

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Update by beelia666
Jan 27, 2024 2:32 pm EST

Audible's customer service is the worst I have ever encountered.

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7:43 pm EST
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Audible - Audiobook(s) I purchased but have no access to

This is a complete hell to go through their customer service. Unprofessional and non-carrying customer service with little to no help on resolving the issue. It is not because they do not try to help (although sometime it is the case), but because they are giving promises they can never fulfill. I had to go over and over again with the same issue, and every...

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4:08 pm EDT

Audible Terrible customer service

I am so tired of poor customer service. I canceled and found out that my membership went on for two more months. It’s been crazy. I called today and Charmaine said it was canceled. I then get an email that says it was renewed. I called again and the girl transferred me to Prime. I ten called again with all my info for a third time and Jonathon says it’s canceled. I could not understand first girl and that’s your whole problem. Get it together.

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11:33 pm EDT
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Audible - I just want the new version uploaded.

Working with an audiobook producer, I produced an audiobook of my novel. We gave it to Audible to market. It wasn't difficult and we quickly had the product posted. A few days later we found an error in the book — entirely our fault. We quickly fixed it (it didn't change the size or format of the file) and gave it to Audible to replace the old...

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1:17 am EDT

Audible Audible account

20 Jul 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
20 Jun 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
20 May 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
20 Apr 2023
Open transaction detailsAudible Limited AU MELBOURNE AUS
-$16.45
Hi, I received the following charges. I do not wish to have an audible account and have not authorised or use and have hardship due to Covid-19. I am please requesting I be re-imbursed and my account is ceased accordingly.
Kind regards,
Penny Bird
Tel. [protected]

Desired outcome: Re-imbursement of fees

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3:30 am EDT
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Audible Billed after a cancelled trial.

On the 7 of july this year I was watching ms park from north korea and decided I would like to read her book so I got a free month on audible through amazon to use my free credit and cancel before I was billed which I did.

On the 8 of august this year I was charged $11.95.

I disputed this and was assured on the telephone by audible that the refund was issued.

The accepted refund receipt time frame has elapsed as has my ability to stop the charge.

In the app I am not a member.

In the app I was billed to be a member.

I dont understand.

Somehow there is a difference between audible.co.uk and amazon.co.uk and audible.com and amazon.com.

So apparently I have two accounts im not a member in either.

10 bucks is two days food.

10 bucks is a week of electricity.

I could have ytpremium or netfix or disney plus but now apparently I dont have audible but im gonna be billed perpetually.

Im going to ring my bank today and find out im a vulnerable adult so my account has extra protection on it so we will see if the uk can beat the us in a legal arm wrestle. I might not mind but I actually didnt use the credit on ms park and didnt listen to the book I did get.

Its ok maybe audible had covid. That seems to be the excuse for everything these days.

Desired outcome: Refund and never charged again.

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9:50 am EDT

Audible Title: disappointing customer support and persistent issues with audible's geographical restrictions

As an avid audiobook enthusiast, I have been a loyal Audible customer for several years. However, my recent encounter with their customer support left me utterly disappointed and frustrated. The core problem revolves around Audible advertising books that are not available in certain geographic regions, and despite reaching out to customer support multiple times, they failed to provide any satisfactory resolution.

The issue at hand is that I have accumulated credits on my account, which I have attempted to use on various titles advertised on Audible. However, every time I try to purchase these titles, I receive an error stating that they are unavailable in my region. This has been an ongoing problem, and despite my region changing while I travel between my residences, the unavailability of titles remains consistent.

Audible's customer support initially assured me that the titles would become available once I returned to the correct region, considering I live between the US and UK. However, when this didn't prove to be the case, I contacted them again to request a refund for the credits I had paid for and the cancellation of my account.

Instead of offering an apology and refunding the money I had paid them for what was effectively an unavailable service, the representative responded by asking me the last digits of the card connected to my account, suggesting that the issue might be due to my card's validity for my Audible account.

Despite my repeated attempts to clarify that I have multiple valid cards on my Amazon account and I wasn’t sure which one she wanted me to giver her, that I didn’t know which one was attached to my audible account out of those and would need direction as to how to find that out, they simply stated, 'I can see it anyway,' leaving me without a satisfactory resolution.

Further, when I pointed out I was using already purchased Audible credits, so I wasn’t sure how this was relevant, and if they couldn’t explain to me how to find the information they were requesting, I would need to speak to a manager, I was told that the manager said ‘ the resolution provided was the right one’ despite that there was no resolution provided!

When I insisted on speaking to a manager to escalate the matter, the ‘leadership’ customer support agent abruptly cut me off, showing a complete lack of professionalism and a disregard for my concerns.

The fact that they failed to acknowledge the advertised titles' unavailability in certain regions and instead pointed fingers at my payment method which they couldn’t even provide information on, is unacceptable. This not only demonstrates a lack of understanding of the problem but also dismisses the validity of my complaints.

In conclusion, my experience with Audible's customer support was disappointing, to say the least. The unavailability of advertised titles in certain regions remains a persistent issue, and the lack of a satisfactory resolution is frustrating and discouraging. The refusal to acknowledge the problem and provide any form of compensation only adds to my perception of false advertising and potential fraud on Audible's part. Now I have to just try to buy the books I can, which takes ages cause you have to go through the process of finding ones you like and then trying to purchase them, but then finding out you can’t, until my credits are used and I can cancel this account. As an unsatisfied customer, I would caution others to be wary of these issues before investing in their services.

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Audible Customer Reviews Overview

Audible is an online platform that offers a vast collection of audiobooks, podcasts, and other audio content. The platform has received numerous positive reviews from its users, highlighting its user-friendly interface, extensive library, and high-quality audio.

One of the most significant advantages of Audible is its vast collection of audiobooks, which includes over 200,000 titles across various genres. Users can easily browse through the library and find their favorite books, including bestsellers, classics, and new releases.

Audible's user-friendly interface has also received praise from users. The platform is easy to navigate, and users can quickly find the content they are looking for. Additionally, Audible offers various features that enhance the listening experience, such as adjustable playback speed, sleep timer, and bookmarking.

Another positive aspect of Audible is the high-quality audio it provides. The platform uses advanced technology to ensure that the audio is clear and crisp, making it easy for users to follow along with the narration.

Overall, Audible has received overwhelmingly positive reviews from its users, making it a top choice for anyone looking for high-quality audiobooks and other audio content.

Audible In-depth Review

Website Design and User Experience: The Audible website has a clean and intuitive design, making it easy for users to navigate and find what they are looking for. The search function is efficient and the overall user experience is smooth and enjoyable.

Product Selection and Variety: Audible offers a vast selection of audiobooks, with a wide variety of genres and titles to choose from. Whether you're into fiction, non-fiction, self-help, or any other genre, you'll find plenty of options to suit your taste.

Pricing and Membership Options: Audible offers flexible pricing options, including monthly and annual memberships. The pricing is reasonable considering the value you get from the service. Members also enjoy discounts on additional audiobook purchases.

Audio Quality and Performance: The audio quality of Audible's audiobooks is excellent. The sound is clear and crisp, allowing for an immersive listening experience. The performance of the audiobooks is flawless, with no glitches or interruptions.

Customer Service and Support: Audible provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are quick to address any issues or concerns that users may have.

Mobile App Functionality: The Audible mobile app is user-friendly and packed with features. It allows users to easily browse and download audiobooks, create playlists, and adjust playback settings. The app also syncs seamlessly across devices.

Membership Benefits and Features: Audible offers a range of membership benefits and features. Members have access to exclusive sales, free monthly audiobooks, and the ability to exchange audiobooks they didn't enjoy. The membership also includes access to podcasts and original audio content.

Ease of Account Management: Managing your Audible account is a breeze. The website and mobile app provide easy access to account settings, payment options, and membership details. Cancelling or pausing your membership can be done with just a few clicks.

Return and Refund Policy: Audible has a generous return and refund policy. If you're not satisfied with an audiobook, you can easily return it within a certain timeframe and receive a full refund or credit. This ensures that users can confidently explore new titles without the fear of wasting their money.

Overall User Satisfaction and Recommendations: Overall, Audible is highly recommended for audiobook enthusiasts. The website design and user experience are top-notch, the product selection is extensive, and the pricing and membership options are fair. The audio quality and performance are excellent, and the customer service and support are commendable. The mobile app functionality is impressive, and the membership benefits and features add great value. Managing your account is effortless, and the return and refund policy provides peace of mind. Audible truly delivers a satisfying experience for users, making it a must-try for anyone who enjoys audiobooks.

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