O Dec 23, 2020

No internet since 16th December

Have made over 20 calls to resolve issue

Workman came and said he could not do anything and that we needed to upgrade to fibre optics
Second workman came on 22nd said box needed to be repaired and that if box repaired the same day he would come the next day to install the internet in the house fibre optics box repaired on 22nd dec at 5pm

Called to get workman to come out on 23rd to install but A TT&T now say that they cannot come out until 30th December

this is very poor and deplorable customer service

very long wait on all 10 calls sometimes holding for 1 hour

ATT&T inefficient, unreliable and do not keep their word

Very bad customer service

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