The complaint has been investigated and
resolved to the customer's satisfactionResolved AT&T — bad service and bogus charges
resolved to the customer's satisfaction
When I complained to AT&T about a bad connection with my phone service (lot's of static), they said that they would "check on it" and that they would "get back to me," but they never did get back to me. To add insult--and shock--to injury, my next bill was up by $58 dollars!!!
When I called AT&T to ask them why my bill was so much higher than usual, they claimed that I had requested that they come over to check the problem at my home. Even though I made no such request and I live in a house, they told me that they supposedly came to my home and the "landlord wouldn't let them in".
I told them that they are supposed to ask me first before charging me for any supposed service and they did not inform me or get my consent. They rudely told me to "let [them] finish" and continued with countering that they "don't need my permission" and that they will have it "investigated" and it will take 10 days.
They said that they will call me, but if they don't call me then I am supposed to call THEM and ask about the investigation. They told me that if they decide not to credit me, then I will have to ask them about "my options" (whatever that means).
Yes, I was RIPPED-OFF rudely and unapologetically by the corporate giant AT&T. Basically, the message was that they are a monopoly now and that I have to take their bad service and bogus charges because I have no other choice!!!!!!!