Resolved ATTautomatic renewal falsified

M

This company AT&T states that we had an automatic renewal. We did not. We signed up for regular phone / internet service in 2005 when we first opened. We changed nothing since that time. An office in Atlanta, Georgia, claimed they were AT&T (formerly Bell South) and claimed only they were the ones to handle our contract. We contacted AT& T after receiving a phone call to renew the contract for another three years. We told them we were not renewing the contract. We would only deal with month to month. The woman faxed a document saying she needed to have it signed in order to cancel. We signed and then faxed back. She claimed later it did not go through and needed to fax it again. Again we followed directions. Later at the end of this year we called to disconnect. This same agnet /office then claimed they had a renewal. We went through this several times. I then noted why would they have notes on our cancellation if it was automatic. It was noted we were canceling. We now have a large bill from AT&T for $1663.31 A total fabrication. They cancelled the phone line then went on to say the bill is for canceling in advance. Please advise.

Responses

  • Es
    ESTER Apr 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was to have a supervisor call me in 2 days it is now 5 and no one has called.

    0 Votes
  • Ro
    robertrodgers Oct 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    the rewards center address gave no response

    0 Votes
  • Pe
    pete Oct 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    no reward center website

    0 Votes
  • Sc
    scott Oct 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Class action suit -- distribute all unrewarded rebates to charity w/ punitive damages.

    0 Votes
  • Ja
    Jacqueline A. Corbin Nov 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I never received an reward from at&t. I have three shine cell phones. I also called about my cell phone dropping calls my # 312-316-7021 Cell. Please let me know about my reward and what I can do about my cell phone.

    0 Votes
  • Rm
    rm41mor Dec 12, 2008

    cannot find rebate information . What a ripoff. Why not just mail
    a check?

    0 Votes
  • Do
    donna petro Jan 16, 2009

    i can't get into the site to receive my router rebate

    0 Votes
  • Da
    david Apr 11, 2009

    had att uverse installed 3 wks. ago today. 4/10/09. just had my 5th. service call.

    0 Votes
  • Do
    Dolean May 16, 2009

    sent me a rewards certificate and I never applied for any kind of reward

    0 Votes
  • Jo
    Joseph Loveland Aug 10, 2009

    I have been activating the call trace on my phone and I have also contatcted AT&T about this problem. Now, I have called the company in question that keeps calling (on my cell phone) and have made contact with them. AT&T has not yet done anything of the sort and I can't even get anyone to anser my calls. I have no idea what is really going on and all I want is some one from AT&T to give me a call so we can talk about this issue.
    It appears that all they want is my money but since I'm disabled I guess that makes it more the better for them not to even call me so we can get this issue resolved. Why is it that I have do the leg work to find out who the company is that keeps calling and AT&T offers a service that is suppose to do this?

    Joseph Loveland

    0 Votes
  • Wi
    williamlewis Nov 24, 2009

    did not receive $75 rebate after signing up for at&t high speed internet ultra

    0 Votes
  • Ma
    maruf83 Jan 15, 2010

    January 15, 2009

    I too have the same problem, I also sent the form by fax to not renew my one year business landline phone, I did

    that in September 2, 2009. I was told by an ATT rep in October 2009 that was my ending month that my contract was

    finished and I could cancel without penalty. I switched to a different company and was disconnected on November

    17, 2009 from ATT. As it stands I was told the wrong information by the ATT rep as my contract does not finish

    until December 9, 2009. So I received a bill from ATT of $922 for early cancellation.

    I have called to get the issue resolved by stating to reps and supervisors that I am willing to pay the

    undiscounted rates for the remainder of the contract which is 22 days before the contract expired, I said I am

    willing to pay $200, usually my bill should amount $160 after I make calls to get credits and corrections.

    As of now they are not willing to work with me in that respect so now I expect to be inundated with collection calls in the future. Because I will not pay the whole amount I will pay that partial amount.


    January 2, 2009

    I am a small business owner that Had AT&T LANDLINE service for two phone lines and dsl for approximately one year

    as I was under contract to do so (since October 2008) I was billed during that time. In the course of the service I had cramming done to me by

    AT&T for each billing period.

    AT&T put in a third line, changed my high speed internet plan from the standard speed 1.5mb to 6mb, put a monthly

    $25 international plan (I exclusively use domestic calls only), put a $10 detailed calling feature (I had unlimited

    domestic calling), all of this was done without my consent and without my authorization.

    Every month when I got the AT&T bill I called for the removal of each of these charges and AT&T obliged or

    corrected.

    I had enough.

    Nearing the end of the contract I called ATT in July to receive the non-renewal form it was sent to me by fax, i

    confirmed my last month was October 2009 with At&T.

    I sent in the paperwork by September 2 2009. I called ATT and asked repeatedly have you received the

    paperwork, is my last month in October 2009. I asked if I could cancel without penalty and they said YES

    everytime. By mid-November I had switched to another phone service called Nuvox, I thought I was done with ATT

    when they sent me a FINAL BILL which also had errors which I called and got fixed.

    However, January 2 2010 comes around I receive a REVISED FINAL BILL. The bill shows that I did not meet the

    conditions to cancel the service. It says recovery of discount for commitment not met for At&T Exclusively 40 Prog

    12 Mo Term its a TOTAL of $922.41.

    I was livid. I have since called ATT and they are saying that I did not send in the non-renewal paperwork

    correctly. That I did not give them 60 days notice. I told them that I called repeatedly to their offices, I

    asked if the paperwork was in they said YES. I told them that I tried to do everything truthfully and that this

    bill was completely egregious. I thought I did everything within the requirements.

    As of now I have no real resolution I am not willing to pay this bill. I was never late in paying this account. I

    thought I was sticking to the one year term, I did not break that beforehand. I think the representatives were

    being deceptive with me in providing information or not giving me complete information. I really need help with

    this.

    0 Votes
  • Le
    leslie8878 Feb 02, 2010

    I am having the same problem. What was the end result of this?

    1 Votes
  • Pe
    petreminder May 05, 2010

    I have a similar problem. I had a 3 year contract, but did not realize it had an auto-renewal clause. I cancelled after 5 years. I got a bill for $960. I tried to get them to allow me to reinstate my service - which she said I could do, but it would not eliminate the $960 penalty. I'm not paying. I've filed a compalin with the BBB in Atlanta and with my state Public Service Commission. I've already been turned over to a collection agency and had a call today from someone else wanting to speak to my payroll dept. about wage garnishment. What they don't know is that I'm a company of 1 and my weekly paycheck is $0.00. I'll be glad to give them whatever percentage of that they want.

    1 Votes
  • Da
    davefashing Jul 11, 2010

    I signed an agreement with AT & T (then Bellsouth) in August 2006. At that time I told the representative I would not agree to the automatic 3-year renewal option. I was told simply not to initial the auto renewal clause in the contract - so I did not initial.

    I recently cancelled my AT & T service and they are attempting collect a $625 early termination fee. They are stating that even though I did not initial the auto renewal clause, I signed the contract so I agreed to the auto renewal clause. If the customer is agreeing to all the terms of the contract - why have certain clauses that require the customer initials?

    Has anyone else had this problem with Bellsouth/AT &T and if so, how was it resolved.

    What consumer governmental agency oversees AT&T . . . FCC?

    Thanks -

    1 Votes
  • Wa
    wayne tatum Aug 14, 2010

    can not find any busness to take rebate cards

    0 Votes
  • Su
    SummerInTheSun Aug 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My husband and I received rebate cards and used them everywhere. Had no problems with it.

    0 Votes
  • Al
    aleluns Sep 25, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have had a similar problem. I was contacted by Bellsouth (I actually think it was someone they contracted with as an agent) in 2005 about switching my phone service. I agreed and I was faxed 3 pages to sign and fax back, obligating me to a 3 year contract, none of which had any information about an automatic renewal. In June of this year I canceled my service and was then told that there was an automatic renewal clause and I was responsible for over $500 in early termination fees. My account was turned over to collections and I was contacted by the collections company. I got an attorney involved and she contacted AT&T. They emailed my contract that they had on file to her and she discovered that the contract that they emailed back was 6 pages, which only 3 had my signature and my company fax stamp where it was faxed back. The page that had the automatic renewal clause is one of the missing pages and required initials at the bottom. There was some initials there but they were not mine. Due to a home purchase, I have several documents on file at the courthouse with my initials on them that where done before 2005 and those on the contract were not mine.
    This is fraud plain and simple and there is probably a class action suit that could be started if enough people have been swindled by AT&T and paid out early termination fees. On one of the pages of the contract that was sent to my attorney (also one of the pages that I didn't get originally), I was also to be contacted about the upcoming automatic renewal beginning 180 days prior to contract expiration, but I never was. If I had been contacted as per the contract (even though it was fraudulently initiated), none of this would have happened.
    I am filing a complaint with the FTC, FCC, BBB, and anybody else I can think of as well as possibly sue them in Atlanta, GA where they are a registered agent to operate in GA.

    1 Votes
  • La
    Lauren Hughes Mar 14, 2011

    This is such a SCAM!!! I've been suckered in too...can't stand sending them any money now...Small business owner gone MAD!

    1 Votes
  • Ho
    hohum Mar 15, 2011

    Poor cell phone netwrok and service in this part of the town

    0 Votes
  • Ju
    JuicyJonesy Mar 15, 2011

    They don't advertise that they have service in every little corner of the world. It is the same with any cell phone provider, deal with it or try a new company.

    0 Votes
  • Ti
    Tina O Mar 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I am having the same problem. Not sure who to contact. I had an office that I had to get a business line for and agreed to a 3 year contract. After about a year I had to close down the office and moved the business line to my home phone where I kept it in place for the remainder of the contract. Now I have switched to another company and I am getting an early termination fee charge because they automatically renewed my contract. The whole reason for having a business line instead of a residental line was because of their contract! Like the person before me, I am MAD!

    1 Votes
  • Ch
    Chazy Aug 16, 2011

    Well at least I'm not alone. I was so happy my 3 year contract was over because AT&T was ripping me off. Comcast recently offered the same service (2 lines and faster internet) for half the cost of AT&T. So I just found out my contract was auto- renewed 8 months ago! How do I protect/defend my credit from a monopoly-AT&T?

    1 Votes
  • Ar
    arthur hubbs Nov 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    att increased my contract from 11/1/11 to 3/24/12 without my permission. that is the same as stealing from me. today, it took me 5 hours to make att to end my contract on 11/1/11. it certainly tells me that even att can not be trusted. why is a ttg so dishonest. it seems to me that big companies can not be trusted to do the honest thing. i suggest people find another phone company to do business with. there must be one honest phone company some where. however it is not att.. i suggest you dump this company before it screws you as it tried to screw me.

    0 Votes
  • Ta
    tam1234 Nov 16, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Same thing here. How could this possible be legal?

    0 Votes
  • Ta
    tam1234 Nov 16, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Anybody here that is interest in participating in a class action suit please comment.

    0 Votes
  • Tr
    treybo Nov 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Dealing with the same problem. This can't be legal. The rep says they print the renewal notice on the bill that is sent out 6 months before the contract expires.
    Basically, if you don't see where they bury this in the bill, then you will automatically renew for 3 YEARS. WTF?

    I got the rep to send out the reminder notice. It is written in #8 of the contract that AT&T will send "reminders" starting 180 days prior. The rep says they only sent that one notifications. If I read it right they are required to send "reminders", meaning more than one. I wonder if this makes they contract void.

    AT&T might be losing all of my future business because of this. It seems like a dirty trick. I would prefer not to do business with a company that would try to trick its customers by providing very poor notifications.

    0 Votes
  • Ti
    Tina O Nov 29, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I filed a complaint with the FCC and AT&T did not like that. They got back to me right away and we came to an agreement regarding the bill. Hope this can help.

    0 Votes
  • Ta
    tam1234 Dec 04, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Thank you for the info and feed back. I am trying to port 3 numbers without damaging my business. Now that I understand how At&t conducts business I am even more motivated to leave. They are now saying that I am only obligated to keep one line with them. I also got them to admit that I now am month to month with my internet. That was like pulling teeth. I will file with FCC but I am moving cautiously.

    0 Votes
  • Ba
    Bare Sole Sandals Oct 04, 2013

    AT&T is trying to extort $610 from us for cancelling a 3 year contract 5 years later - why? It automatically renewed after 3 years for another 3 without our knowledge! Please support our petition: http://www.change.org/petitions/at-t-stop-charging-for-service-not-rendered-under-deceptive-automatic-contract-renewals-6

    0 Votes
  • Ch
    ChadEverett Nov 20, 2013

    My wife literally just got off the phone with AT&T while I looked this up. We were told nothing about an auto renewal. After we received the warning that our contract was ending we called and told AT&T we were canceling unless they could meet Comcast’s current price (when we opened our business Comcast was not available in our area). They tried to work the price down but could not meet the number discussed so we informed them we would be canceling. We received a few more phone calls from reps trying to get us to stay but still could not come within $100 of Comcast’s price. None of those 4 employees ever warned us we would be hit by a hidden fee for canceling. Now 1 month later we get an outrageous bill for early cancelation. These people should be ashamed; this is ridiculous and should be illegal.

    Chad Everett
    Small Business Owner
    Magnolia, TX

    -1 Votes

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