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AT&T Complaints 2150

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4:53 pm EST
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AT&T Flyer for reward

Please be advised that this is the worst service i have ever received in my entire life. First of all they promise you services that they are not capable of delivering. Do not get the telephone service with u_verse. Their telephone system is not compatible to most alarm companies and of course they lie and tell you that they are going to issue you a temporary telephone number until it can be ported over. Of course, the porting takes 7 - 10 days, wait on it. Your safety is at risk. You can activate your system, however, wait for the alarm company to call you. The digital telephone service has not caught up to the technology of the analog att telphones and guess what, some of their employees do not know that. Please be aware that their staff does not have knowledge of that information. If you do not beleive me call them at [protected]. I have had a mini training class from all of the different represenatives that i have communicated with. I know that they push them to sell. It is all about sales, but do not arbitrally lie to customers. This is the most incompetent staff that i have ever encountered. My installation occured on january 25, 2010, until this date march 19, 2010 my phone is still not ported, remember 7 - 10 days. Guess what, i have spoken to possibly 10 - 15 representatives and each time i received inadequate information with absloutely no results. Furthermore, they would put you on hold for about 30 minute interval to tell you that they do not have that information on the computer system. Moreover, i have to give them the same information that will not go into their database, it must go somewhere in cyberspace. When you call back the representative is just amazed and they tell that they have to go through this by accessing this information because it is the only way it will get resolved. Guess what, is it resolved?They also told me that the u - verse information was incorrect therefore, my order could not be processed. I have spent countless break and lunch time at work on hold in addition to travel time to and from work on my cell phone in an effort to clear this matter to no avail. Google, verizon and alltel, please do something (Competition) is good s0 i am counting on you, so that you can shut these people down, it is absoultely horrible with technology today that you have to encounter such an unfavarobale experience at the hands of att - u - verse. When they call you hang_up; if they should canvas your neighborhood run! Oh, by the way my reward was suppose to be 200. 00. How about when i completed the att reward center information, it was redeemable for 100. 00. The expected arrival date is april 18, 2010. How about that! I will let you know when april 18, 2010 gets here what happen. In addtion to that i had a service man to come to my home, thank goodness he was a honest guy. However, since he left we have been unable to print on my printer. Go figure. One representative told me that we can get the printer repaired and submit the bill to them. Another one stated that they have a department that does trouble shooting, because they are not responsible for this and they do not send a service man out for that. These people have been bad news from january 25, 2010. Thanks goodness something positive came of this nightmare, all of my coworkers that sat in close proximity to me heard the numerous telephone conversations stated to me "we will make sure that no one they know will get this service because of the 100 phone calls that i have made. Well, something good came out of it negative publicity. I am telling everyone that i come in contact with do not do it. If you should decide do the internet and t. V. Please let them keep their telephone service, it is not worth the hassle. I want to get a sign and advertise on my car. In additon, i can not print my comment. Whatever you do please do not inflict that kind of pain on yourself. Nightmare on elm street. Where is freddie?

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Smoles
US
Nov 05, 2012 8:06 am EST

I don't know what's worse, their horrendous customer service or the website that always gives us problems. We're done with AT&T in January and we can't hardly wait.

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pat yancey
Crystal Springs, US
Jul 03, 2012 4:14 pm EDT

I WAS TRYING TO PAY MY BILL AT ATT.COM AND THEY SAY THEY DONT TAKE GIFT CARD, WELL MINE IS NOT A GIFT CARD AND HAVE USED IT BEFORE TO PAY MY BILL ON HERE, CAN YOU HELP ME, PAT YANCEY, NYANGELPAT2004@BELLSOUTH.NET

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Kim O.
Arlington, US
Jan 09, 2015 8:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yes, the reward is still not here of course, 2months and still waiting. I follow the directions on the flyer was correctly directed to the right site, filled out the info was told 4-6 weeks okay its been four to six weeks . Go back to the web site, and wow theres more steps that i have to take, that they did not tell me about when I was on there earlier. here I am waiting so LUCKLY I went to check it again and they graciosly gave me a couple of days left where i could fill out more info. and know i have to wait another 4-6 weeks. This is the worst gimmack ever of lies and tricking the att peolpe into services you probly will NEVER receive. There should be a law against this. Just Give Us A REWARD For switching or signing up. Or cut the crappy lies. We get lied to enough in every day live, then to get lied to from a supposed upstanding company!

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Ruben Longoria
US
Nov 29, 2008 2:27 pm EST

When I applied for DSL I was going to get the basic plan but I was told that if I got the express that I would get a $75.00 rebate.That was back in Aug.15th, 2008.On Nov.24th I called to ask why I still hadn't received my rebate.I was told that we would get a $50.00 rebate and to call [protected] to speak to a ATT Rep. who promised to credit our account for $25.00 which they did.I was told that I would get the remainding $50.00 in the form of a Visa gift card.On Dec. 10th I called again to let them know that I still hadn't received my gift card.Again I was told that I would receive my gift card within 4 to 6 weeks.NOW, I get this letter saying I need to get on line to get my ATT reward.What gives?Why the run around?Why make promises you obiviously don't intend to keep?I am seriously thinking of going back to my Net Zero and cancelling ATT.I am very disappointed with ATT!

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Marie L. Tizon
Los Angeles, US
Aug 12, 2014 10:48 pm EDT

[protected]

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Bernadine Bankes
Willow Park, US
Jul 26, 2012 8:11 am EDT

I have not received my $200.00 rebate for signing up for U-verse, inter net and home phone. Please let me know why. I was also told that I would receive information in the mail on how to do this. Have not received anything. Please check on this. I am waiting on this before I decide on cell phone.
Thank you
Bernadine Bankes
bernadin_banke@att.net
July 26, 2012

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Bernadine Bankes
Willow Park, US
Jul 26, 2012 8:05 am EDT

I was told that when I signed up for AT&T U -verse that I would receive a $200.00 debit card and that
I would receive information in the mail how to do this. I have not received anything. Please let me know why.
Thank you
berndin_banke@att.net
July 26, 2012

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MCGYVER408
San Jose, US
Mar 16, 2011 4:49 am EDT

A door to door rep came to my home and informed me about the uverse deal that would for ten dollars more than regular hi - speed dsl, i would have uverse fiber optic line thats like broadband but much faster. The deal was thought to be simple as explained where i would order for a tech to come in and install the uverse to my tv and will no longer use dsl. This will be free of charge and will be receiving in the mail before my first bill a gift card valued at $100. 00 which will cover the first bill. So basically i thought i was getting a month free of cable then when i get the gift card i would cancel the uverse and keep the internet upgrade and send back the equipment. No card came in the mail. The first bill was automatically paid through my account which now am overdrawn and stuck with bank of america's $35. 00 overdraft fee! Who, where and how do i attempt to contact to fix this?

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ATT Furious
Marietta, US
Jan 26, 2011 2:16 am EST

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I was promised $275 in rewards and only received $50. Good thing i kept my online receipt to fax to their reward center at [protected]. Despite faxing my request and proof of rewards over 10 times over the last couple months, it is still not available for me to redeem. Phone calls didn't help. I am close to being angry enough to begin faxing random junk into their fax line to cause the same amount of confusion and frustration they have caused me. I should have learned by the past rewards experiences from years ago - not sure why i returned to at&t.
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NORA BRATCHERWAUX
US
Aug 21, 2010 10:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ok, sandy baker, everything that you say is not right either. Att is not what it appears to be thank you very much. My name is nora bx.

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2:26 pm EST
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AT&T no rebate towards bill[liars]

When i signed up for faster internet service i was told i would get $50. 00 rebate that i could use towards my bill! Not a visa gift card to be used on anything but your bill! This is totally not fair, i thought att was the best until now, how very sad that they need to lie to thier customers to get them to sign up for thier services, thanks geri sanchez

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jose cajigas
overland park, US
May 24, 2010 12:19 pm EDT

i not reciece my $100 visa gift card how long will it take jose cajigas overland park ks. 66210

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Nikki
Houston, US
May 17, 2009 10:22 pm EDT

well u guys i'v received all of my rebates!

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hoborose
San Antonio, US
Apr 04, 2009 5:39 am EDT

After reading the above I am surprised at U-Verse as when I joined the system I immediately received a rebate and expected that to be the same when I upgraded to HD service. I'm still waiting to hear from the HD rebate.

Sharon King
San Antonio, TX

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LoriDockall
Colfax, US
Mar 31, 2009 4:26 pm EDT

We revieved the reward card in the mail and I went to the site and did as it told and within 2 weeks I recieved my reward and i couldnt be happier :) However I recieved another reward card in the mail and went to the site and I cant get to it instead of the att site I was sent here

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Jim edwards
US
Mar 26, 2009 8:53 am EDT

I waited 3 years before dsl was available in my area. While talking with a rep about an error in my bill, she told me that dsl was available that day and I ordered it. She told me i had to buy a dsl modem for 100.00 dollars but i would get it back but I had to apply for it. I have applied for it but what i believe is my 100.00 back is considered as a reward for signing up for the service. The rep should be retrained and taught to be completely honest with the customer. I would have signed up regardless, I just don't like being lied to.

Jim Edwards

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clara lawrence
Port Arthur, US
Feb 24, 2009 11:54 am EST

I WAS TOLD TO COME TO THIS SITE 2 GET MY 2 REBATES WELL I FOUND NOTHING

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FEDUPREP
Denver, US
Feb 10, 2009 10:50 pm EST

I AM A REP IN THE REWARDS CENTER AND I HAVE TO TELL YOU EVERY TIME I GET A PHONE CALL I DO ALL I CAN FOR THE CUSTOMER IF THEY ARE NOT ELIGIBLE FOR THE REWARD THE SALES PERSON TOLD THEM I TRY TO SUB IT FOR SOMETHING THEY ARE QUALIFIED FOR ANOTHER THING IS IF YOU ARE TOLD THAT YOU WILL QUALIFY FOR A MODEM REBATE (UNLESS YOU LIVE IN THE SOUTHERN STATES NOT TEXAS THOUGH)
AND YOU DID NOT ORDER ONLINE YOU WILL NOT GET THE REWARD NO MATTER HOW MUCH YOU YELL AND SCREAM AT US THERE IS NOTHING WE CAN DO. 2. BE NICE WHEN YOU CALL IN IF YOUR REWARD HAS EXPIRED IF IT IS NOT OVER 90 DAYS THE REP YOU ARE SPEAKING WITH HAS THE PULL TO REMOVE THE EXPIRED STATUS (ALTHOUGH SOMETIMES WITH THE VISA GIFT CARDS THIS IS NOT POSSIBLE) ALTHOUGH THE CUSTOMER IS GENERAL Y RIGHT THINK OF IT AS IF YOU WERE DOING YOUR JOB AND HAD SOMEONE YELLING AT YOU WOULD YOU BE ANYMORE READY TO HELP THEM OR WOULD YOU RATHER SPEAK WITH SOMEONE WHO IS CALM MAYBE IRRITATED BUT SEEING HOW THE REWARDS USALLY GO DONE WE UNDERSTAND WHY YOU ARE THE ONLY THING WE CAN DO FOR YOU IS TRY OUR BEST TO GET YOU AS MUCH OF THE REWARD THE SALES PPL TOLD YOU YOU WOULD GET IF WE SAY WE CANT DO SOMETHING THEN BELIVE ME WE CANT WE WOULD LOVE TO GIVE YOU WHAT YOU WANT AND WERE PROMISED BUT MOST OF THE TIME IT IS OUT OF OUR HANDS PLEASE TAKE THIS INTO CONSIDERATION THE NEXT TIME YOU CALL AND START YELLING AT SOME POOR UNSUSPECTING PERSON. TY I HOPE TO HEAR FROM ALL OF YOU M-F 7AM-7PM CT

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chaogan
San Gabriel, US
Jan 30, 2009 7:47 pm EST

I not reciece my 100$ til now .Last month someone told me I"ll reciece
myreward card So how about that?

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Ramesh
Winnetka, US
Jan 17, 2009 5:22 pm EST

Only send my reward ASAP thanks

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Ramesh
Winnetka, US
Jan 17, 2009 5:20 pm EST

So far I did not get the reward from att/ reward center if not send ASAP thanks

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11:28 am EST
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AT&T installation

I am writing to let you know about my experience in ordering and having AT&T Uverse installed at my residence. Please read below, I give details regarding my experience, my horrible experience.

Sales person, LaDonna (do not know last name) came by our house, sold us on the idea. I spoke with her and requested pricing on a certain package. I left several messages and never received a call back. In total I tried to call her five time, without ever getting a response. This should have been a sign of what I could expect from AT&T Uverse.

On November 18th I ordered Uverse online at 11 pm. The first available installation date that was given to me online was December 26th, which was unacceptable. LaDonna told me installation would take less than one week. On November 19th I called the Uverse customer service phone number and got the installation date moved to December 1st, from 8:00 am – 12:00 pm.

On December 1st, no one showed up! I called the customer service number and spoke to Fletch (no rep ID was given). I was on the phone for one hour. He was going to call dispatch on his own and call me to connect to dispatch due to the long wait times, but I never received a call back.

I then spoke with Josh (rep ID have it written down at home) at 4pm for one hour. He spoke with dispatch directly and scheduled us for the next day at 8:00 am – 10:00 am on December 2nd.

On December 2nd, an AT&T truck showed up, but it was not an Uverse installer.

We then spoke with Drena (Rep ID W2AP). She rescheduled us for later on December 2nd, 12:00 pm – 2:00 pm. NO ONE SHOWED UP or called to let us know that they were not coming! I even spoke to Drena at 5:00 pm and she still thought they were coming.

Please keep in mind that my wife has taken December 1st and 2nd off work to be available for your company to install your product at our home. Both were unpaid days off work and we had already canceled our Dish Network account. At this point she has already called me twice in tears.

Next we rescheduled for December 4th, 8:00 am – 10:00 am since my wife could not miss a third straight day of work.

Guess what? No one shoed AGAIN!

This was now four appointments that your installers have missed. If I was not so emotionally and physically invested in this whole thing you would not be getting my business. I still expect more compensation than I have received.

On December 4th at 11:00 am I spoke with Robert (Rep ID A7RN). He looked at the dispatch log and saw that we were never scheduled on the 4th from 8:00 am – 10:00 am as we were told. Instead we had been scheduled for 12:00 pm – 2:00 pm. My wife could have worked a half day if the stupid reps could tell us the actual time the installer was scheduled to come.

We need to be compensated more than we have and I better hear back from someone in response to this letter. This has been the worst customer service experience I have ever experienced or even heard of. What a joke! This has been unbelievable! I have more details if they are needed.

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INGRID HANCE
West Palm Beach, US
Apr 18, 2014 2:36 pm EDT

I CALL ATT AND I MADE A APP FOR INTERNET, MY APP. WAS FOR 9-10, I WAIT UNTILL 1:00PM AND I DECIDE TO CALL THEN. NOW THEY SAID MY SERVICE WILL BE AVALIABLE FOR ONE MONTH FROM THE DAY THAT A MADE MY APP. I SPENT A DAY OF MY JOB WAITING IN MY HOME AND THEY GIVE ME A APP. THAT NEVER SHOW, NO CALL. NO RECOMENT ATT.

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Giggle13
St. Louis, US
Nov 11, 2011 8:20 pm EST

PLEASE, ANYONE WHO IS GETTING SERVICE FRON ATT FOR U-VERSE MAKE SURE YOU CHECK YOUR OUTSIDE INSTALLATION. THE TECHNITION INSTALLED THE CABLE WIRE UNDER MY ELECTRICAL WIRE SO THAT THEY ARE RUBBING AGAINST EACH OTHER. MY BROTHER POINTED IT OUT TO ME, ASKING WHO WAS THE IDIOT THAT INSTALLED THE WIRE THAT WAY, AND THAT THEY SHOULD NEVER BE TOUCHING.. WHEN I CALLED ATT TO GET IT FIXED, THEY SAID THAT I WOULD HAVE TO PAY FOR IT. DON'T GO WITH U-VERSE, THEY ARE A RIP OFF.

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joana214
Aurora, US
Apr 22, 2011 4:39 pm EDT

We had the same experience with the installation process. The first time, they came during the wrong time frame. Then, they called my phone, when they were supposed to call my husband's phone, since he was the one taking off work. Then we rescheduled and my husband ended up taking off work twice, to wait for them and they never showed. The installer finally showed "after" the time slot they had quoted us on a Friday evening. He was at our house from 3:30 till almost 8:30 and didn't get anything installed. Worst of all, he didn't even tell us he was having issues. As he was getting ready to leave, he said someone would be out to fix the ground wires, and after that we would have to reschedule for the installation. My husband and I were fuming! There was no way we were going to reschedule AGAIN, since they never showed up the first two times like they were supposed to. The next day, I got on the phone and told them I needed someone to come and fix the ground wire and install THAT DAY! I called twice from 9-11, to confirm that someone was coming out to install. They said someone would be out between 1 and 3. At 2:45, no one had showed. I called again to see what had happened, and they said they did not have me on the schedule, and that I would have to reschedule for another day. I had waisted all my Saturday morning and afternoon waiting for them, and they wanted me to reschedule? No Way! My husband spent another hour on the phone with them, and finally told them we did not want their service and were going with someone else. At 6:30, they finally sent someone to our home to do the install. Now that I have U-verse, I'm so annoyed with it. Movies on demand won't play and my remote for my other TV already does not work. The credit they are applying to my account does not justify the time my husband took off work or the inconvenience the service has cost us. I'm dissapointed with this service, and the installation process has left a bad taste in my mouth

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Uverse HORRIBLE CUSTOMER SERVICE
Meta, US
Jun 24, 2010 8:34 pm EDT

I called on May 25th, 2010 to add a line to my cell plan because our home phone was getting too expensive. I was told that they would add another line to my cell plan and transfer our current home number to that cell line. I was also asked if they could upgrade my internet service since we will not have a land line anymore. I told the gentleman that placed my order that I MUST not be without internet because my work requires me to have access to the internet at all times. He then told me that I should have my new phone and box for our internet within 2-3 days. This order was placed on Tuesday, so on Friday when I got home from work I called to check on my equipment because I hadn't received it yet. The lady I talked to said that the order was shipped out the day after it was ordered, so I should have it any day. She sent me an order confirmation number and told me to wait. A week later I still didn't have it, so I called back and I was told that my order was cancelled the day after it was entered because the person that placed the order entered my address wrong. Obviously they have my address because I get a bill every month. Too bad that doesn't get cancelled.

On Sunday, June 6, we finally got our equipment in the mail and activated the new cell phone. When I got home from work on June 7, I had no internet access. I made my first phone call at 5:45 p.m. and was told that when our home phone number was switched over to the cell line, the number associated with my account would have to be reassigned and this is going to take 3-5 days. So much for not being without internet. This is the ONE THING I did not want to happen. I was then told that it was my problem that the new number wasn't assigned to my account and I should have checked up on it before activating the equipment to make sure all was working. Isn't this THEIR job? I was told that I could go to McDonalds or Starbucks to use the internet there which is 45 minutes away. This is GREAT customer service. This guy should be FIRED!

I called at 9:30 Sunday, June 20th and we did diagnostic tests for about an hour. Then I was told that they needed to send a repair guy to the house to check our equipment. The person that I was talking to said that he would call me back in a couple of hours to let me know when the repair guy would be there. He said that they would be there between 5:00 and 9:00 Sunday evening and that he would call me to let me know approximately when they would be there because it was fathers day and we were getting ready to leave the house. I never got the call from the person that I was talking to, so we came home early at 5:00 but no one ever showed up. I called back at lunch time on Monday June 21st and was told that someone in the repair facility would give me a call back in a bit to make the appointment to fix the problem. They didn't call me back until 10:30 that evening. We get up at 4:00 a.m., so I told them that I would call them back on Tuesday. When I called on Tuesday, I scheduled the appointment from 4:00 to 7:00. My son called me at 3:00 to tell me that the repair guy was at the house to fix the internet. He told me that he had to move some wires around and reset the box on the outside of the house and all should work now. When I got home, I called back to get help setting up the internet again. The lady walked me through the process and after being on the phone for an hour, she said the last step would take anywhere from 5 to 30 minutes to complete, so I could go to bed and when I wake up in the morning, everything will be working fine. I got up at 4:00 Wednesday morning to print off my emails that I needed for work that day and I still have no internet. I called June 23rd at 7:20 p.m. and got off of the phone at 10:15 p.m. After being on the phone for that long, I'm now being told that they have to send another repair/tech guy down Thursday to fix the problem. My work is already very upset with me since my one job requirement is to have internet and I've been without for the last 3 weeks, but now I have to take off work early to have this problem fixed.

Thursday, June 24 the repair guy came to the house and since he could get on the internet with his laptop, he didn't know why I couldn't, so he left. I called AT&T back at 4:00 today and just got off of the phone and it is 8:12 p.m. After I got off of the phone I un-installed all of our AT&T stuff and re-installed it. It works now. I don't know why all 15 of the [censored]es that I've been talking to over the last 3 weeks couldn't figure it out. Complete IDIOTS!

So, to make matters worse, I received a bill for this month too. I called customer service and I was told that I would not have to pay that bill, but this is all they could do. Hell, they should be paying ME - I'm the one that figured this crap out!

This whole process has been an absolute nightmare. I think the part that upsets me more than anything is the fact that when I call, I feel like all these people do is listen to people that call in to complain about something. I haven't called in about hardly anything in the last 13 years, and when I do have a problem, nobody seems to care. Since this has been a problem on AT&T's end from the very first phone call I placed for this service, so how in the world can any of this be my fault? I didn't do anything to deserve to be treated this way or to deserve all of these problems, but nobody seems to care or want to help fix what they screwed up. I feel like I've asked all of the right questions and did a heck of alot more than I should have, but still am getting the bad end of the deal. I made it very clear that I couldn't go one day without internet and nobody did anything about it to prevent this from happening. If this wasn't the only high speed internet available in my area, I'd tell them to cram the whole damn works where the sun doesn't shine... This was a horrible experience and I almost lost my job of 9 years because of it. THESE PEOPLE DON"T KNOW HOW TO FIX ANYTHING, AND EVERYTHING THEY TOUCH THEY MESS UP EVEN MORE! Don't make the same mistake I did...GO TO SOMEONE ELSE OR YOU WILL REGRET IT!

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fxxk u-verce
Houston, US
Jun 04, 2009 9:17 pm EDT

i got same happened since last monday(06/01/2009). so i just canceled service.
if someone wants to get u-verse service, please do not!

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Suzanne
Fayetteville, US
Apr 18, 2009 10:16 am EDT

I just a horrible experience too. Amazing how they don't even consider that some of us actually have to work and take time off. I have to say it's the worst customer service I have ever received. I canceled my order immediately, and signed up again with my previous providers who were super glad to have me back:)

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AT&T at&t rewards

U-verse installed Nov. 6 '08; not totally happy
with some parts of the program; received two (2)
letters regarding getting my $200. reward and
HOW EASY IT IS TO GET REWARD ONLINE AND
check online. That is not true; the 2 letters I have
give me a 12/25/2008 deadline BUT I cannot get
to the proper address!
I also requested a better service plan for my two
(2) land lines (713.682.2622 and 713.682.0414)
That was to be taken care of on Nov. 6; nothing
has been done yet.
My e-mail address is [protected]@att.net but
this program would not take that so I was
forced to give my old earthlink address and it is
no longer in use! What is going on!

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FRANCES DFRONEY
Chicago, US
Mar 12, 2011 6:06 am EST

I HAD THE SAME PROBLEM I WAITED ALDAY AND NOBODY CAME (AT&TU VERSE) AND FINELY HE CAME BUT MY HOUSE PHONE DIDNT WORK __---_I HAVE NO IDEA WHAT HAPPEN TO IT ? BUT IT WAS ALL FIX SO THE ONLY PROBLUM I HAVE KNOW ((IS THAT FACE BOOK ) WONT SEND ME APASS_WORD SO I COULD GO ON LINE AND MEET ALL MY FAMILY&FRIEND; FRANCIE FRONEY@AOL.COM

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Dave in Ohio
US
Feb 25, 2011 9:56 pm EST

Add my name to the list. Very nice lady convinced me on the phone to switch from Time Warner. "Inside" install guy shows up right on time at 9:00 A.M. He plays around for a couple hours, gets my router, set-top boxes, etc., hooked up. At about noon, he leaves for three hours. When he comes back, he asks if the "outside" install guy has talked to me. Of course he hasn't. Only then, at about 3:00, does he tell me I'm too far from the box. I'll be telling EVERYONE about this experience. Idiots!

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Pat Friou
The Woodlands, US
Jun 30, 2009 6:03 pm EDT

I have had problems with my u-verse and internet, from the beginning. Your techs come out correct the problems for a short time. I have now been on the phone for 42 minutes trying to get help. A tech has been out Sunday, Monday and someone was to come today, they did not show up, however they said they called and no one answered. That is not true. This the worst service I have ever had. You call the 800 # and if you can understand them, they don't care. How do I get someone out today to correct this problem or how do I fine someone that cares.

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Jesse
US
Jun 04, 2009 12:52 pm EDT

Similar thing happened here. Salesmen came out and convinced us to change from Time Warner with installation tomorrow. Yesterday they called to postpone installation until next week since they had not gotten permission to transfer our phone number. Today techs went to the house and discovered that the 'box is too far away from the house'. Why not determine that the box is too far BEFORE sending out salespeople?

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DSIKO
Rochester Hills, US
May 29, 2009 12:23 am EDT

WELL I SIGNED UP FOR THE SERVICE ALSO. I WAS TOLD THE SAME TING. TO FAR FROM THE BOX. WHICH NOBODY TELLS YOU ABOUT BEFORE THEY COME OUT AND INSTALL AND BEFORE YOU CANCELL YOUR OTHER SERVICE. HERES AN IDEA AT&T. CK FIRST, THEN INSTALL. AFTER THE INSTALL IT DID WORK THOUGH. FOR ABOUT TWO DAYS. AFTER ABOUT 6 SERVICE CALLS, ( MY TV, INTERNET AND TELEPHONE WOULD GO OUT FOR HOURS AT A TIME) THE TECH TOLD ME 1). IM TO FAR FROM THE BOX 2). THEIR IS A SHORT IN THE CABLE THAT RUNS FROM THE BOX TO MY HOUSE. IF THIS WIRE IS REPLACED I WOULD PROBABLY HAVE NO MORE PROBLEMS W/ THE SERVICE BUT BECAUSE OF THE DISTANCE THING, ONCE IN A WHILE I MIGHT HAVE A LITTLE PICTURE DISTORTION. BUT IN ORDER TO REPLACE THIS LINE, HE WOULD HAVE TO TALK TO HIS SUPERVISOR AND THEY WOULD GET BACK IN TOUCH W/ ME. WELL OF COURSE THEY NEVER DID. WHEN I CALLED BACK, THE SUPERVISOR TOLD ME, " I AM NOT GOING TO REPLACE 3, 000 FT. OF CABLE WIRE TO SAVE ONE CUSTOMER'.
WELL BELIVE ME, SINCE THEN I HAVE TOLD EVERY SINGLE NEIGHBOR ABOUT THE LOUSY SERVICE OF ATT. THEY MAY NOT WANT TO SAVE ONE CUSTOMER BUT THEY WILL LOOSE A LOT MORE BY THE TIME I AM DONE .

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E. Verbeke
Auburn Hills, US
Apr 09, 2009 6:38 pm EDT

I had the same situation almost completely. While moving to a new residence I signed up for the package. After returning my old box to my company they called and informed me I was to far from the box.
After moving in and re-establishing my old service, paying the installation and losing out on the promotion I was assigned to. A salesman convinced me that the problem was fixed. Today the techs came out and after looking for nearly three hours determined that I was still to far from the box. What a load of crap!

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Dan Robison
Ft. Worth, US
Mar 16, 2009 2:15 pm EDT

Warning: ATT U-verse customer service sucks. If there is a problem, and there are going to be, when you call customer service you get snarky, rude, sarcastic High-school drop-outs who can't help you and wish you wouldn't bother them. Their door-to-door sales people are not ATT employees, they're contractors, so ATT doesn't feel that they are responsible for the lies they tell.

I live in Roanoke, TX and last Oct. we signed up and ATT came out to install U-verse. They couldn't get it to work and eventually decided we were too far from "the box". In the process they disconnected our current cable/internet/phone bundle and we were without service for a day and a half.

Big hassle, no apologies.

Fast forward to earlier this month, ATT salesman (contractor) comes around again making all kinds of promises, saying they’ve fixed the problems with the range and that he guarantees us we can get service now.

Today they show up to install U-verse and it’s the same story, we’re too far from the box, and they’ve had our current cable/internet/phone service turned off so they could “port” our phone number to their service.

Unbelievable, what a screwed up company. The box is apparently on the main street coming into our neighborhood just outside the neighborhood, we’re on the 2nd street into the neighborhood 4 houses from the main street where they ran the fiber, so if we’re too far from the box then 90% of the neighborhood is also. Why bother to run fiber down the middle of the neighborhood if you can connect any homes to it? What a way to do business.

Oh, and did I mention their customer service sucks? I’ve now wasted 2 days and still have to get my service with my current provider re-connected, which by the way I DID NOT request to have turned off. ATT had it turned off.

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AT&T no longer use phone, have asked to be discontinued and am still being charged each month

I have requested several times to stop the prepaid charge to my bank account. I no longer use this phone and am still being charged inspite of the requests.

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AT&T unbelieveable crap

I recently lost my job due to downsizing and wanted to save money so I switched from Time Warner to AT&T U-verse. It took them over 3 days to install my internet and TV service and was told it would be a month to get my phone service working. Well its been a month and I was called and told I wouldn't get phone service and they had no idea when it would be installed. I had a telephone interview today and guess what...AT&T decided to switch my service without telling me and without getting all the bugs out and you guessed it I never recieved the Job Phone interview because my phone isn't working. And get this, they are going to give me a temperary phone number for 7 - 10 days while they work with my old phone company to get my old phone number back...OMG!

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Heather
Fond du Lac, US
Feb 25, 2009 6:38 pm EST

Sorry to here about you lsoing your job, we are in the same boat here. However, if AT&T UVerse paid me for all the time I spent on the phone with them, I would not need ot have a job. I would be rich. I wish that more people would complain, because I feel like I am the only one. In fact I have 5 pages of typed notse that I am trying to tak to them about, however their system has been down since Saturday, and they cannot get my account pulled up. Really hope that this means they cannot run any bills either, because until this is resolved I will not be paying. Best of luck to you.

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10:36 am EST
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AT&T very bad service

My installation for ATT U-verse was scheduled to occur yesterday December 9th, 2008. The installer called before arriving and was prompt and pleasant when he showed up. After walking through my house he advised me he had to leave and would be back in 30-45 minutes to go to the hub for our neighborhood. He arrived back as promised, but then left again for another 30 minutes. This time he returned to tell me he had bad news that he cannot do the install today because he needs someone from the "INR" department to fix the switch at the hub...whatever thast means. He said they will 'probably" "maybe" "possibly would come out tomorrow, and they could have him "probably" "possibly" come back tomorrow to retry the install. I asked him to confirm appointments before leaving as to know if I needed to change my schedule to accomodate them again. He said he would let me know before he left. Well he sat in his truck possibly on the phone for about 30 minutes then drove off. That was last I have seen of him. I called the dispatch center to find out what was going on and was advised that the installer could not have set me up for another install date tomorrow because ATT was cancelling already scheduled appointments and not scheduling new appointments until the "flood" of problems was corrected with Uverse. I was given a phone number to the complaint department called the "Save" department only to get a recorded message saying they were not accepting any new calls or messages due to problems beyond their control and to call back at a later time. I called Direct TV and had my service re-instated without difficulty and received a second DVR, 3 months HBO/TMC/Showtime/Stars, plus two, one year long rebates total 23.00 / month for 12 months. ATT you are very unorganized and horrible with communication to customers. So far no one has attempted to contact me from ATT about the problems.

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Runrrob
Anaheim, US
Jan 26, 2009 10:57 am EST

ATT pretty much sucks. We had UVERSE installed recently and I have never seen such bad work. I now have cables laying on the ground and in bushes around my house. I have cable now stapled to baseboards in my house and I have cables just hanging down walls outside the house. I contacted my salesperson who told me to contact him if I had any problems at all and he is ignoring me. I am thinking I will probably just cancel the service and just call it a learning experience.

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AT&T false advertising

at&t real yellow pages roped me into advertising with a ploy of for every dollar spent on my advertising it would generate 13.70 in sales well my company should of had 370, 000 in sales in 2008 i barely had 8000.00 now they are suing me and a lot of others who have lost their businesses and no one returns my calls except a lawyer for AT&T SO WATCH OUT THEY ARE LIARS I HAVE LOST EVERYTHING AND THEY DONT CARE HAD THREE CLICK IN ONE YEAR IN ONLINE AD AND THEY WERE FROM CHINA TRYING TO SELL ME GLASSFLAKE GREAT JOB AT&T

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twirly2u2
Clarksville, US
Feb 21, 2011 6:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Any of you in the prior comments that are interested in finding a good lawyer that is willing to do a class action lawsuit contact me a twolle2003@yahoo.com. Let's take down AT&T advertising. Seriously we had them advertising one of our competitors ads for 6 months of our 12 month contract and they felt that giving us $99 was FAir? Fair NOT AT ALL! This was detrimental to our company last year our business actaully made less then the year before. Did they hurt it? Well they certainly didn't help it advertising someone elses ad instead of our. Confused our customers Yes it did. You darn tooting it did! Can we prove they did this we have proof of the Ad that we screen copied and has time date and stamp. SEveral of these. Jack butts in AT&T they don't know how to optimize a site either and can they prove what they say about increasing your business. Merchant Circle did more for us then them. I don't even work for Merchant Circle so don't think I am blogging about them either but that is a good website. And that was all for free what we did on Merchant Circle to optimize our own site. Serious inquiries only please about a class action lawsuit against AT&T advertising.

thanks you,
Sophisticated Plumbing
twolle2003@yahoo.com

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Larry Hammer
Florissant, US
Apr 22, 2010 9:43 am EDT

The Real Yellow Pages
I’m a small businessman and have been advertising with AT&T Pages for over 20 years. This month I received my bill and it was for $804, last year’s was $336. When I called to ask why I was told I didn’t qualify for the incentives that I had qualified for last year. Yep the books in print and my rep had said to me when we talked that everything was the same as last year. Seems to me these guys are desperate and willing to sacrifice tomorrow to get a stinking dollar today. This is my last year with them. So watch out if your rep says, “…everything is the same as last year.” Larry Hammer in Florissant, MO

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rexs
Las Vegas, US
Feb 23, 2010 12:49 pm EST

I was looking online and found a website called seekshallfind.com. I went to the website and found that you can have an ebillboard for FREE. I was talking to my friend Mike. He told me that he has a ebillboard and likes it.

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johnyboy
Los Angeles, US
Feb 21, 2009 4:36 pm EST

AT&T's travel division www.yellowpages.travel took over $3, 000 from me to advertise my travel business and I was suppose to get top position. I never got top position and no one answers my calls anymore. I got about $1, 500 in business from it so im still down about $1, 500. AT&T YellowPages sucks!

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11:37 pm EST

AT&T false advertising

AT&T mailer says "Four channels can be recorded to the DVR or viewed simultaneously, up to 2 can be HD" When investigating further I was told that only 1 HD channel can be recorded or watched at 1 time. Sticking with cox for now then. At least I know what I'm getting.

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Joe Ann Frost
US
Dec 20, 2017 9:38 am EST

Currently on hold for over one hour and 25 minutes with ATT Direct TV. Was offered "come back to us" promotion in the mail with choice of channels at a guaranteed rate for 12 months then an increase for 12 months. Was to get free Movie channels for 90 days and a 200 Visa Rewards card. I am in the second 30 days of this renewal and I was insidiously billed (razzle dazzle) for the "free" movie channels and to this moment, I have no rewards card. After hanging on the phone to speak with someone for the first 50 minutes this morning, I got the Movie charges taken off. But, they denied that a rewards card was ever in the picture!

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Marnie Rawlings Weiss-Prosser
US
Dec 15, 2016 9:50 am EST

I am so frustrated with at and t! We pay $400 a month for 4 lines. We are always over charged. A t and t customer loyalty department is a joke. I can't wait until a t and t have enough complaints to shut them down. I have proof of the latest false advertisement with this company.

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Nancy3205
Antioch, US
May 30, 2015 4:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do not be fooled by ATT Uverse's online add for 89.00 a month and a $250.00 gift card as it is a scam! I ordered this and after it was installed was told my bill was 150.00 a month and I would get q $100.00 gift card. I called and spent two hours trying to get this resolved but was told what a great deal I was getting and basically to be happy! I ran employee and patient satisfaction for a major health care system for over 25 years and I know the value of a great happy customer! Their are a rip off and they have tripled their fees in the last 10 years more than any other public utility company! I will tell everyone I know and now I understand why everyone in my neighborhood is changing their service. When I think of the thousands of dollars I have paid them throughout my life and I get treated unprofessional by their retention team employee John I am furious. When I called as it told me I could not process the request on line he person I talked with keep promising me all these deals and then would come back and tell me oh sorry this is the best I can do. So no $250.00 gift card, no $89.00 a month bill it was all a scam. I am disabled and on a limited budget and yet I have never not paid a bill on time. I just looked on line and I can get a dish program for $39.00 a month. But John said you, won't get a free phone, well I never asked for the phone as I use my cell phone. I remember when it was one company just Pacific ?Bell and the government made them split as they felt they were a monopoly and could drive up prices. Well look at them now they even bought Dish TV. They have no respect for their long time customers! Shame on you ATT!

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Clay Wieland
Fort Lauderdale, US
Feb 19, 2009 12:01 pm EST

I received a letter from AT&T explaining how they had "Great News". I could upgrade to DSL Xtreme 6.0 for only $5 more per month.
Well, naturally I called right away, to upgrade my up to now great service! Guess what they told me? The 6.0 service is NOT available in my area!
Don't you think these idiots would check to see if the service was available BEFORE they spent millions on a mass mailing campaign promoting the upgrade availability?
I live within one mile radius of the downtown AT&T switching station, which means I should be able to get screaming fast internet, right? '
Thats what I thought? This is a clear case of FALSE ADVERTISING at its finest!

Anyone else out there frustrated with this problem?

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11:51 pm EST

AT&T billing scam

My elderly mother-in-law had an AT&T Cellular phone. She has been ill this year, in and out of the hospital. Her previous live-in friend put the account on automatic direct pay from my mother-in-law's bank account in the spring to insure it was paid while she was in the various hospitals. All went well through the August 2008 payment. When AT&T submitted the e-check for Sept it apparently was returned for insufficient funds but we were never notified until the bill was sent to collections in early Nov. In researching the problem we have documented that the account never went below $8.5K during the period and that AT&T never attempted to access her accounts for payment after August 18th. An AT&T Customer Service Rep also provided the alleged bank account and routing numbers on which the Sept 08 e-check was submitted, and they do not match anything within that Bank's entire system. We have provided all the information and documentation to AT&T in writing on 3 occasions to date, and can not get any response or information from them. They have also refused to provide a copy of the e-check which was reportedly returned. To make matters worse, the outside collection agency has been verbally harrassing her with repeat phone calls, they have contacted the national credit bureau agencies, and she is now unable to write checks to pay for purchases or bills as they are being rejected and returned. And her account is still above $8K. We have now contacted the NH State A.G., Consumer Reports, the Better Business Bureau, our State Senator, and tomorrow a lawyer to pursue the case.

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Cobra4414
Chicopee, US
Jun 03, 2016 8:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I authorized a check to be drawn on my account dated for the 14th of the following month. Low and behold the payment processing center tried to put the check though on the 30th, the 6th and the 9th. Of course there was no money in the account because it was be the 14th. My bank charged me 25.00 each time. I called AT&T on the 9th and they said that they would reund the charges my bank charged me. They did for 50.00. Unknown to me, as I was on the phone with AT&T they tried to cash the check again. Another 25.00 charges to my account . I cal;led again and they wouldn't take a check over the phone because the last one was returned 3 times. This wasn't my fault, it was the payment deptartments fault; they tried to cash a check before the due date on the check and they also have tis on file when I posted the check for the 14th. What do I do now?

Ed

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perick
US
Dec 18, 2013 6:42 pm EST

Please remove this comment/complaint as it is causing me to come into question both professionally and socially. I will continue to post and email until it is done. Thank You.

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PeterEK
Portland, US
Apr 16, 2013 2:36 am EDT

Howdy, This is the rep from this complaint. When I worked for AT&T there a lot of mixed up emails or incorrectly entered emails. I can assure you I always compared ID to accounts and verified customers thoroughly. Please remove this complaint so I don't have it coming up in Google searches. Thank You

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ro1224
Massachusetts, US
Nov 14, 2010 3:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

There is no denying that AT&T is often not the best company in terms of customer care, products or services. This "Cingular" makeover is, at best, a slap in the face to the history of AT&T back when it was the "Ma Bell" monopoly. Perhaps the 'break up" into these "baby Bells" did more harm than good, since they've joined forces with one another in various ways and not always with the best of outcomes.

I was once an AT&T Wireless customer (during the black Motorola RAZR craze), but I quickly got out of that contract when actual wireless service quality did not meet my expectations. Keep in mind that no wireless carrier in the U.S. offers any type of promise of network performance, but at the very minimum, they should be able to guarantee a quality customer service experience.

My current gripe is about a potentially fraudulent matter which I am hoping is more of a email scam/virus and not an actual case of identity theft. It's presently hard to tell if my gripe should be with AT&T, Maritz Research or just some opportunistic identity [censored] on the internet. On Nov 1 and Nov 4, I received two emails from the Maritz Research company - both referencing a recent purchase at the Tanasabourne Center Store in Oregon involving an AT&T RSC (Retail Sales?) rep by the name of Peter Erickson-Knight. Today I receive an email telling me that my AT&T wireless account was ready for review online. The several problems here are I have NEVER been to Oregon, NEVER purchased anything from the Tanasabourne Shopping Center and NEVER interacted with Peter Erickson-Knight. My last purchase/interaction with AT&T was before 2006 to the best of my knowledge; this was back when they were still using th CINGULAR name before the transition back to AT&T.

At first I dismissed the emails as spam and had no intention of interacting with AT&T or Maritz, but now I have to take time out of my day and drive to the local AT&T store and hope they can at least look in their computer system to see if the account quoted in the latest email is a real one and if so, what information they have on the person who may have used my Yahoo! email address in a fraudulent manner. If an actual case of fraud wasn't committed, then I can only assume that AT&T matched my Yahoo! email address to another customer with a similar or identical name. This won't be the first time that I've been linked to another person's information, and I'm sure it won't be the last given the often indifferent, often careless manner in which so many Americans approach their job responsibilities and the quality of their work product. Based on past interactions with AT&T, I just have to assume this ISN'T going to be easy.

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ree campbell
7775 monagha rd glen burnie, US
Dec 22, 2009 2:03 pm EST

i feel that all persons who feel they are being ripped off we need to submit a civil action lawsuit ive been reading other compliants and they are truely deceving people ive got 3 bills in the pass 3 months and i have no service . in oct i had back surgery and was not getting a pay check . i too my last 100.00 and payed on my bill
in oct 09 i got abill for 147.00 and paid 100.00 oweing 47.00 on the 24 oct my phone was cut off due to and when i went to pay my past due bill which was 190.00 they told me they canceled my service and it was not 190.00 it was 322.00. which was the 31 Nov 09.i told them no problem i see what i could do.then i asked if thats all i owed to catch up the bill he said yes then he told me let me see if i can help you get that amount down so i held on for him to return and when he can back on he then told me that id have to pay that plus 800.00. i asked him why so much he told me it was the credit deposit and it was based on my credit but once i put that up i would get it back in a year. and then he told me they had cancelled my contract as of that day i told him i did not have that sum of money and i only pay 99.00 for the phone and then i asked him if they cancelled my service on the 24 oct why was i still being billed for a service i no longer was getting he stated it was in my contract now i signed up back in 2005 which was 4 years a ago and all i have done since then was up graded twice and i don't remember alot of or any of the thing he quoted over the phone about me being billed and then he told me due to my phone being turned off twice for lateness that why my deposit was so high and thoes times i waswith cingular and it was for no more than a day or two. since i spoke with them and received that 322.00 bill in which i did not pay due to i had not used the phone since oct 09 i gotten a bill for 599.00 for Nov 09, and on the 5th dec 09 one for 1000.00 now a letter from a colection agency. ive taken to time to look at these bill and seen im being charged for internet, TV, downloads, and the phone does not wor and has not been working since the 24 oct 09 yes they are ripping people off and i ging to find out what needs to be done to stop this.
an abused customer

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1:30 pm EST
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AT&T at&t won't close acct or remove charges

I tried to open a home phone line with AT&T. The line never worked. I canceled it. The rep who canceled told me I would not be charged because it never worked. Of course, I received a bill. I have tried repeatedly to call and get the matter resolved. I am told I am being charged, that maybe the line is active and maybe it isn't. They keep transferring me to other depts, putting me on hold, and refusing to help. Yesterday when I called from our new digital home phone line, I kept getting a message that the 800 number for AT&T wasn't a working number! I believe they blocked my number! I am on hold now and can't get the matter resolved. How do I resolve this?

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veronicatarver09
US
Aug 05, 2009 2:39 pm EDT

Oh and they are drafting it directly out of my bank account

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veronicatarver09
US
Aug 05, 2009 2:38 pm EDT

I am going through the same exact thing but they disconnected me two months ago and are still charging me and the charges are double what they were before I got disconnected!

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AT&T lying scammers

In October 2007 we received a call from an AT&T salesman trying to sell us advertising for the following year. I told him I wasn’t interested. He called again and said he had this super deal on advertising at yellowpages.com, but to get this deal we had to advertise in the phone book. I told him that if they could do it for sixty a month then I could do it. It turned out to be sixty per month for the ad in the book plus six dollars per month for a smaller phone book ad for a total of sixty six per month for a year.

The advertising for yellowpages.com was a tenth position display banner ad on the first page on their site with a link to our website. It was a ninety day trial for ninety dollars per month. We would get a tracking phone number in the ad and 30 clicks/calls guaranteed per month with search engine solution (SES). He said he would call us within the ninety days to see if we wanted to continue after the ninety days and the rate per month would change to eighty dollars per month for the remainder of the year.

When he called to do the voice verified contract in Nov.07, he stated that he would call us within the ninety days, but apparently we agreed to SES for a year at ninety per month for ninety days then reducing to eighty dollars per month for the remainder of a year. We said, so this means we will be on the first page of the search engines like google, yahoo and the others and the salesman agreed. The ad didn’t actually start until April 08.

Well it turns out that the salesman never called again. After the ninety days was up AT&T just deleted our ad from their site it appeared as if we just suddenly went out of business. They have a free ad buried way back on their site with reviews from customers and that worthless tracking phone number for us which we have requested many times to put our phone number in.

AT&T does not offer first page placement on the search engines. That makes it a breach of contract. They have been billing us for ninety per month not the stated eighty per month on the contract after ninety days, when I pointed these things out to them they wanted to cancel the contract. When I pointed out that they have us on yahoo search engine on the 3rd to 10th page plus they are using our website address as a search term, placing their ad at the top of the search page which points to our website. That is not legitimate advertising for us. They claim clicks to our website as theirs.
We found a great company that advertises us on several first pages of google and some on yahoo. We have done very well without AT&T and NO LONGER advertise with them. But AT&T wants me to pay full price for several months they claim they delivered clicks, yah sure they did?
I told them I want a refund of what I’ve paid because they breached the contract. I sent them a certified letter requesting a copy or transcript of the voice verified contract. They ignored it and customer service told me I had to get a lawyer to get the contract. Since their Terms and Conditions state that we would have to sue them in St Louis, Mo. I think I will settle for small claims court here in Texas because I’m pretty sure this lawsuit falls under the Texas Deceptive Trade Practice Act here which wouldn’t really be applicable in another state. If I win I could collect treble damages to the max small claims court allows. I could just go on with the lies they’ve told me and arguments I’ve had with them, but I’ll save that for court.
Lastly I would like to say why would most people searching for a service or something go to all the hassle of first typing in yellowpages.com, then typing what they are searching for and the city and state, then to a page to click on the exact item you want then taken to page with a max of 20 to 25 advertisers. When all they have to do is type in their search terms in their browser with their favorite search engine, and Walla there they are with plenty to choose from immediately? By the way when they tell you they have a million search’s don’t ya think they are including every town in the US and probably every possible thing people could search for as a total.

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jdcvr4
Burbank, US
Nov 10, 2012 4:04 pm EST

Pacific Bell Directory & AT&T, Assisting The Underground Economy?
What is an underground economy? "Underground economy" is a term that refers to those individuals and businesses that deal in cash and/or use other schemes to conceal their activities and their true tax liability from government licensing, regulatory, and taxing agencies. Underground economy is also referred to as tax evasion, tax fraud, cash pay, tax gap, payments under-the-table, and off-the-books.
Pacific Bell Directory, a subsidiary of AT&T, proliferates advertisements supporting the underground economy in Los Angeles. Because AT&T claims no responsibility to screen advertisements. Hundreds of false, deceptive contractor ads are being published through their print and online directories. The underground economy cost the city and state millions of dollars. Consumers are getting ripped off, Senior Citizens are being taken advantage of, and legal companies loose business.
The Federal Trade Commission, the Direct Marketing Association and the US Postal Inspection Service have industry guidelines for the screening of advertisements. The LocalSearch Association (a national yellow pages association) provides industry advertising specifications standards and guidelines. AT&T and Pacific Bell Directory say these industry standards and guidelines do not apply to them.
AT&T and Pacific Bell Directory allow advertisements with unregistered/untraceable company names. The illegal advertisers also have hundreds of untraceable fake addresses. These fake addresses make the illegal companies look like local companies.
I have a garage door company in burbank with a true physical location. Since 2008 I have had to compete with 80+ false advertisements that AT&T allowed in the Burbank book with local addresses. Currently my company must compete with 380 garage door companies listed by AT&T within 10 miles of my location. About 85% of these ads are false and 10 % are miss listed. That is 95% inaccurate and misleading. These are horrible advertising ethics and AT&T’s products cannot be trusted.
jdcvr4@yahoo.com

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Mastercraftsman
Natick, US
Jan 08, 2012 4:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

What a shame:::
A company like att/yellow pages, doing business like this, with a sole intention to benefit oneself, themselves, My name is Frank a few months ago, purchasing an advertising package worth $ 1200.00 per month, before the contract nice people would call me all the time, , I went to a meeting in their office (att/yellowpages) at the address >>
100 1st Ave
Charlestown, MA 02129 > rbarinaga@atti.com come to contact me, i said again that the domain name would be www.mastercraftsman.us I would buy it on my own it would be important for me to have control of the domain, , only a few days later someone called me, and then everything had already changed, he told me that I only had 3700 guaranteed click (308.33 per month, with a shortage of 92.77 per month) so I called Nolan to complain, than checked if I was in the top of yellowpages/yp.com as agreed, their was another list on top, my Listing was second not 1 first as agreed, I contacted Nolan again, I waited a few days then I started calling the office< no one returned> . also I contacted the general office :::::

Hello Mr. xxxxx

We have emailed the Sales Mgr. to contact you regarding your complaint. Please
allow 24 to 48 hours. Please contact us if no one contacts you.

Your confirmation number is [protected]

Thank you
Customer Care
YP.com
PH: [protected] option 2 Customer_Care@attinteractive.com
again
Hello,

This e-mail is to verify that an e-mail has been sent for your representative,
Nolan Boike & his manager, Kent Johnson to get in contact with you regarding
your program. Please allow 24-48 hours for the return contact.

Thank you,
Customer Care
YP.COM
PH: [protected] option 2
Customer_Care@attinteractive.com

the struggle continues, then a certain man called me, I made it clear that their service do not work for me, as I am sick (already mentioned) I can not deal with them anymore for of lack of confidence matter, if I have to deal with it. them I'd get sick again, we agreed that he would close my account, today January 7th 2012, my list is at the top, also at google adwords, another attempt to rob me, if they wanted to make it right, they would have made at the begin ...

I'll call the office again, if they do not solve it, I'll take att / yellowpages to small claims..

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Adam-2
US
Mar 10, 2010 1:59 pm EST

It was end of September 2009 that I was just got married and unfortunately was unemployed as well, I was doing computer support job for over years part time and when ATT sales representative called me and talked to me over 45 minutes, he was promising that I would have over 100 customer per month minimum if advertise at ATT online yellow-pages, for $15 per months for 12 months. After first three months that I have not received any single call, send email three times and call them three times, but none answered my call, until today march 10 2010 from ATT collection called and asking for pay my monthly payment ! Indeed I must pay from my pocket because have not made any single dollar from advertisement. My advice is please STOP advertise with them and do not even listen to their words because they will not follow their promises, I am a live example. If you want can email the conversation we have with each other through email. Stop wasting your money with advertising AT&T online yellow-page

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MS. CHAPMAN
Cleveland, US
Oct 11, 2009 7:30 pm EDT

I WAS APPROACHED BY YELLOW PAGE REP ABOUT PROGRAM THAT WILL ADVERTISE YOUR BUSINESS IN YELLOW PAGES ON BY LEAD BASES. I DID NOT UNDERSTAND THAT LEAD MEANT ANY CALLS MADE TO BUSINESS NUMBER. I DID NOT RECEIVE COPY OF CONTRACT UNTIL THE ADVERSTISEMENT WAS ALREADY LISTED THIS IS WHEN I FOUND OUT THAT $13 PER CALL. LEAD MEANS IF PHONE RINGS FOR DURATION 18 SECONDS OR MORE. NOW I GETTING CHARGED FOR CALLS THAT I NEVER RECEIVE. THE NUMBER GOING TO MY VOICEMAIL SERVICES. BUT THE NUMBER DOESNT SHOW UP ON MY E-MAIL. I FELL THAT I WAS TRICK TO GET THIS SERVICES. I WORK OFF COMMISION AND ONLY MADE $200. THIS COMPANY IS TRYING CHARGE ME $300-$400 PER MONTH. I DIDNT GET CHANCE TO CANCEL DUE TO FACT THAT REP DIDNT GIVE ME A COPY OF CONTRACT. I SPOKE TO LAWYER HE SAID. I WOULD HAVE TO PROVE THAT I SIGNED UNDER PRESSURE. SOMEONE PLEASE HELP ME! ANY ADVISE EMAIL ME AT KCHAPMAN1@LIVE.COM. THANKS(I WAS PUNKED)...

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at&amp;t is crooked
Lebanon, US
Oct 09, 2009 11:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Courtney Clemmer a employee of AT&T Fake Yellow Pages in Birmingham Alabama intentionally removed my free listing for having a AT&T land line for refusing to advertise in the current book. I have spoke with a Janice Statum from AT&T and all she could offer is I am sorry.

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not giving
San Jose, US
Sep 01, 2009 4:13 pm EDT

Worst experience ever.

All they do is trick you into staying a customer. Do not sign up and do not fall for free trials. The yellow pages banner isnt even a banner. Just get the free one online. This company is very sneaky and it is the only way they are still in business. As most people know even when you sign up for the free listing on yellow pages, they try to trick you by sending you an important letter that looks like you owe them something. It even comes in an "urgent" envelope...but if you fill it out you automatically sign up for the full listing.

But back to At&t advertising...you pay for a certain number of guaranteed hits on yahoo. But they sell you however they feel like it...even if it doesn't pertain to your required demographic. I sent them a list of copy that was to be used for the ads and they were never used...even after we complained. Once they get the hits for the site using their own verbiage...they stop. Meanwhile they arent properly representing your company. If you like throwing money in the trash...join today. They especially like companies that sign up for stuff like this because of the "low" monthly rate and then forget about it...it will add up in accounting...trust me.

AND THE WORST PART: You have to spend HOURS, DAYS and WEEKS of your time if you want to stop service. You can not just stop service. They write it in the contract that you cant stop service early even if you want to pay them for it. You must do it within a short window of a few weeks and then guess what? AUTORENEW. If you tell them you want to stop and its not within that window they say you have to do it at that time. AND it must be in writing. Trust me it will take a long time and a lot of effort to stop them from billing you. To top it off, after you do get out you will have a rep calling you every month or so harassing you like a debt collector, trying to get you to sign up again. HERE's the kicker. If you dont return their call after a certain number of tries they will say that they tried to call about renewal and since they didn't hear back from you that they are assuming you want to renew. So they renew you even if you closed the account due to bad service.

I got a closing statement which was settled from them...paid it...and somehow they added about thirty something dollars to it after i paid what was written in the letter. It is now in collections! Not to mentioned i was threatened, yes threatened with auto renew several times already. When i called to tell them to take me off their calling list because i already closed the account as a very unhappy customer...they said they can't. Once they have my account info they can call and harass me all the time and threaten to open up my account again.

Overall I was shocked that this was AT&T. Don't be fooled by the name, this is nothing like AT&T for your phone or cable. HORRIBLE sales tactics and very sneaky. AT&T must do something about this division. It needs to realize what is happening and close it down.

I don't typically write complaints but this was a nightmare that has caused me serious stress. DO NOT SIGN UP. Use google adwords or go to yahoo directly. This way you can control what is written in your own ad and what you pay for it.

The sales people are the best in the business...they make the offer sound great. If one calls you...tell them to F**k off.

Greengory
Greengory
Winter Park, US
Dec 05, 2008 3:27 pm EST

Hello I agree with you, I sold advertising for Yellow Pages for over 20 years... There is an alternative to directory advertising, visit www.GREENis theNEWYELLOW.com to find out more!

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11:28 am EST
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AT&T scam and stealing

I had 2 phone lines with AT & T. In May of 2008, I changed one (2378) to another company, with unlimited long distance and cable internet, and use that one for calls. I kept the other line (9744) to use as a computer and fax dedicated line. The fax has no phone, and has been unused for several months.

The dial-up was also removed later. In June, ATT correctly billed 9744 at $13.40. In July, they billed $95.65. I called and challenged the charges, and discovered they were for calls made on the other phone (2378). I was told the porting might not have been completed, contact the other provider, and the billing will be correct the next month.

However, in July, the charges were over $200, and were drafted from my checking account. Again, the calls were ones made on the 2378 phone, and when I complained to my bank, they reversed the draft. I verified that the only device connected to the 9744 line was the dormant fax. (There was no physical way to make calls on the 9744 line.) I just got billed $374.87 for calls made on the 2378 line(in August), and a notice that the current month (October) has a bill for $134.

This is a nightmare! ATT is ripping me off, and I can't even understand how they can achieve this?(I'm a tech, and the inference of fraudulent deviant use of technology seriously frightens me... as well as stealing money needed to pay my bills.)

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Juan Gomez
San Diego, US
May 20, 2009 8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Is there any way we can do something?
Or we just have to accept that there is nothing to do against such a big corporation?

AT & T is legally stealing money from thousands of people and in this global crisis is worse.

Will make me very happy if I can do something to prevent that behavior in a "free" country.

Juan C. Gomez

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Janet
Bowling Green, US
Feb 25, 2009 11:41 am EST

This appears to be their standard operating practice. I am so sick of dealing with AT&T that I am willing to pay MORE for a different provider. Everytime they call I know I am about to get screwed again. How is this legal?

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8:48 am EST

AT&T mindless automation

World's worst service

Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific e-mails to anyone at at&t. The at&t left hand does not know what the right hand is doing. Horrible frustrating procrustean voice menus (With numbers such as [protected]). Worst of all: "your call is very important to us" surrealism.

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1:51 pm EST

AT&T Job offer rescinded

I have some personal news that i wanted to share with you, a cousin of mine applied for a position with att, went through the whole process of testing, interviewing, background check and drug testing. even got a job offer from the att staffing associate, my cousin was also given the starting date and how much was the salary.they even told my cousin to call the current work and give them a notice.my cousin quit the job and was getting all prepared to start at att.
well! 2 days after the election, someone from att staffing called my cousin and told my cousin that due to "business reasons" and decisions made from the top. the job offer is no longer valid and has been rescinded. you can imagine the horrible scenario, my cousin had quit the job my cousin was working at and now att annuled the job offer.this is so wrong because you can't play with people's lives like that. my cousin went through the WHOLE process and invested a month of time to test, interview and went through drug testing and background, and in a split second, they just decided that due to some reasons, they were just going to forego and take back the job offer and destroy people's lives like that! i'm very sure and positive that my cousin was not the only personn around the country applying for a job and got offered the position to later on have it rescinded.
to make matter worse, after hearing the crushing news, the att staffing associate apologized to my cousin saying that they were sorry and very embarrassed about the situation but it was out of their control and they had to call around and announce the bad news to everyone who were offered a job. my cousin called the previous company to get the job back and found out it was already filled.
having to feed a family of 4 with 2 small kids. my cousin was now jobless and morally and physically crushed.with no job and money coming in, and no unemployment benefit(since my cousin just quit the job. my cousin just commited suicide last thursday,
our economy is already in very bad shape and thousands and thousand of families are on the street, because of att's greed, they've not only put a family on the street but also took someone's live. i spoked to the spouse and there is definitely a lawsuit coming out of this. our whole family is completely shattered by this. GREAT JOB ATT! you have suceeded at putting more American families on the street

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spalding.mike
Georgetown, US
Jul 06, 2013 12:04 pm EDT

In February or March 2013 I dropped my satellite provider and called Direct TV to bundle my home phone, internet and TV with ATT. Direct TV set me up with the TV portion and connected me directly to ATT where I was quoted 61.95 per month for home phone and internet service . It seemed like two days later I received a message from ATT stating that a tech would be over to hook up the phone and internet service. I did meet the tech at my house and explained that I do not need or want any new services hooked up as my phone and internet are working fine. I let the tech know I just want to sign up for the bundle offer. I also have made several calls to ATT to take care of this problem and seems that I have had no success .

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Jane Quattlander
Point Reyes Station, US
Jul 20, 2011 11:56 pm EDT

Addition to case [protected]. I have tried to contact ATT about this. When I go online or on the phone they say they don't have that number listed with my name. There is no payment due via phone or Internet which suggests to me that payment was received, but they never notified the collection agency.Thanks for your attention to this matter.

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ruchi rungta
US
Jun 23, 2011 10:26 pm EDT

I ordered a iphone 4 a month back with expedite shipping. Its been month now that I havent received my phone. I have called them several times but all only being asked to call some other number. Its been a totally frustating process. I was also suggested to have ordered the phone from shop instead of calling them. I am totally frustated .I will not suggest ATT to anyone

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Mashoke
US
Mar 15, 2011 6:25 pm EDT

Please, PLEASE don't buy any of the products from AT&T. On Monday we bought their Internet/Residential service and is now Thursday and we haven't been able to use the line because it's blocked by them.

I've been transferred from 4 to 7 different representatives in a day and nothing has been done.

This is a nightmare, but worst, this is fraud.

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PlgSlmJeg
Tulsa, US
Jan 10, 2011 8:52 pm EST

I work for att and i am so annoyed with these att cust who call up yelling at me and calling me names. I am the only att rep who actually tells the cust the truth yet i get all the bs calls. AND im sick of these cust who call and get mad when they have to repeat their phone number well i am sorry that i didnt get it when you were speaking a 100 words amin so shut the hell up and repaet 10 numbers.

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ATTCANSUCKME
Atlanta, US
Oct 15, 2010 11:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T HAS THE WORST PRICES IN THE INDUSTRY. THEY ALSO, SHARE YOUR PERSONAL INFORMATION WITH MARKETING COMPANIES WILL CONTACT YOU, CALL YOU, HARASS YOU, AND EVEN BILL YOU EXRA CHARGES.
RESIDENTIAL AND BUSINESS RATES CAN BE BEAT BY ANY COMPETITOR. NEVER SIGN A CONTRACT WITH AT&T. THEY WILL CHARGE YOU, RAISE YOU, YELL AT YOU, HAVE BAD CUSTOMER SERVICE, AND EVEN THREATEN TO SUE YOU IF YOU TRY TO CANCEL.

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HanF51
US
May 07, 2010 11:54 am EDT

Text notification messages sent from ATT to customers are free; however if your phone is outside the coverage text messages are charged. When notifications are made over phone the call is not charged. Why text messages are charged?

According to Customer Service they cannot do anything about it and customer are forced to pay for these received text messages.

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joseph lejeune
Livingston, US
Apr 09, 2010 12:45 pm EDT

ever since we signed up for att internet we cant get them to bill us right. They have been adding things every month and now they say we owe them ninety seven dollars. I am ready to take all my bill to the attorney and show him. Every month we get a different bill. This should never happen in the united states.d

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KKillebrew
DeLand, US
Jan 27, 2010 1:51 pm EST

I was wondering if any other business owners have had their DSL service upgraded by ATT when the upgrade was expressly denied or the upgrade was without permisstion. The second issue I have had is with the automatic renewal of advertising in the yellow pages when I told the representative that I was not interested and the advertisement was renewed anyway.

If so, please contact me at kkillebrew@bellsouth.net

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billy wilson
US
Oct 10, 2009 5:21 pm EDT

I ordered Att home phone and internet and received my rewards post card and I went to the site and I could not log on. I put my billing phone number with area code and it said billing number must be ten digits and I tried it three times and the same message kept coming up and yes I made sure it was right. How weak is that I feel sorry for the guy that had to wait 30 min on hold and then got cut off.

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11:58 am EST

AT&T world connect srvice

I owned the origianal iphone but decided to upgrade. So, I bought a new 3G iphone (kept my same at&t number & gave my old iphone to my wife . and and switched my individual account to a family plan and got her a new phone number for the iphone i gave her. Since we like to call her parents in europe I added the "world connect" feature ($30 per month) to both lines. We noticed we were able to call out to europe on my phone but not hers. When I called AT&T they put me through to their "international dept". They tell me since her phone is not 90 days old yet thay can not add the "world connect "service to her phone. I explained I pay the bill for both phones under one account number and I have been a customer for well over two years!. They say they can do it if I fax them in proof of indentiy drivers licence utility bills etc. I get to it the next day. A few weeks later my wifes says her phone still does not call out to europe. I call them back and they tell me they only got my drivers licence and nothing else. I ask if I can re-fax what they missed .Theytell me it's too late and that I am getting penalized for not faxing it in on time. Then proceeded to tell me I have two wait an addtional 4 months to get the service now. Unbelivable!.

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herberth
kent, US
Mar 07, 2014 5:20 pm EST

I've been an at&t customer for well over 10 years and their customer service it's been great all the time...Every time I call them they resolve any issue in one phone call. That's been my experience with them. ..

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10:12 am EST

AT&T hd dvrs don't work

My apartment complex owns their cable lines, so the only chose for TV is to get crappy cable from my apartment, or Dish Network through AT&T Home Entertainment. I just bought a new HDTV, and wanted HD programming and also wanted a DVR because I travel a lot and like to record my favorite TV shows. So I ordered an HD DVR receiver (my apartment also owns the satellite which I thought was really nice since I didn't have to install a satellite on my balcony).

About once a month, I come home and my receiver refuses to turn on. I can hear the fan running continuously, and that's when I know its broken. I've been through the whole "unplug wait a minute, replug" about 20 times and guess what! I plug it back in and the fan starts running continuously and it still won't turn on. Last night I came home and I heard the fan running, I tried to turn it on, it wouldn't, so I called AT&T, tried to explain to them that I didn't want to go through the whole song and dance again and all I wanted was to put in a service order request, but they made me do it anyway.

Today, I called my apartment complex who explained that they rarely have problems with the regular DVR but the HD DVR breaks on everyone who has one. So I called back AT&T and said I didn't want them to replace my HD DVR (again) with a new one, I'd prefer to have a regular DVR. They tried to charge me 25 bucks fee! I said NO WAY its not my fault that their equipment is faulty. So after being on hold for about 8 mins they finally told me they were going to wave the fee. How gracious of them!

Point of the story, if you are going to go with the Dish Network, which I wouldn't recommend, Stay away from the HD DVR because their receivers break, and I have had them come and replace mine 5 times. I was paying about 80 bucks a month for receiver and service that doesn't work. And every time I have shows I want to watch that are recorded on my DVR, it breaks and I lose all my recordings. ANNOYING. One time I was without any TV for a week because they replaced my receiver with another broken receiver and then didn't have any available receivers to replace the 2nd broken one. I never thought I would say this, but I miss comcast!

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gagegr
Grand Rapids, US
Jun 01, 2010 9:16 am EDT

I have also had bad luck with their HD DVR's. But not nearly this bad, I have had Dish for 6 years. The service and price have been great, but every 2 years i have had the DVR replaced. This was of course at no cost to me because the equipment was leased. My two cents.

Also, Dish has some of the best customer service in the industry, just make sure to call M-F 9-5 and you will get their American call centers. Also, if you do call late night or a holiday and you get the run around from an eastern european, just ask to talk to a supervisor, or say you want to speak to their customer retention department. You will save 20 minutes of usually pointless troubleshooting.

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9:10 am EST
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on Sept. 2, 2008, I called AT&T inquired on their TV ad on internet services for &19.95. Adam from AT&T answered my call and he can be reached at [protected]. I was only trying to get internet services but Adam went on to convince me to keep telephone services, unlimited local and long distance calling in US for $24.95 and asked about TV/cable services and...

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AT&T service installation

Outrageous poor service adn communication---AT and T Uverse took and gave a huge amount of information. We waited 3 weeks for installation. Moved TV cabinet and prepared for access to lines. They did not clearly explain and emphasize at any time that ONE wall outlet, installed as a 3 prong grounded outlet was absolutely required. The technician came in for the job---in a few minutes, said cannot do it--the outlet is not 3-way grounded. The home has had satellite, TV, internet routers, etc for several years. We did not realize that we could not use the 2 to 3 prong adaptor, and a surge protector plug for the uverse router. Only one outlet of this type is needed. Beware, if u get uverse---have the 3 way grounded plug available before they show up. The tech did not bother to ask or tell us that before he came to the house.
Does he get the same pay for a call if he comes, says he cannot do the job and leaves?
I had told the phone sales man when ordering--ATT has so much legal-eze "conditions" to protect Themselves. I could not digest all that stuff. Maybe the info. was in the fine print somewhere, but I got lost. They need to write their Excessive regs and conditions so that real people can understand them!
Just a few words in a simple sentence would have prevented a very frustrating "NO SERVICE" call. So the tech did ABSOLUTELY NOTHING TODAY!

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pam4250
Broadview, US
Apr 20, 2010 5:13 pm EDT

On [protected] my computor/phone sx was disconnected. My phone # is [protected] I was sending my paynments regularly to Carol Stream office via my bank, I did not know and was never told the my bill had been Boundled? Since Att&T now is U-Verse I had expected business like attitude the accounts should have been MERGED into one since the companies are ONE, but this was not and still isn'tthe case. I have proof that was faxed to both accounts that the bill was paid but today received another Bill for additional 146.odd cent? I closed my account after years of being and ATT supporter to now Comcast>>>> I now would like both these accounts settled, closed and please let me know where to send or take your equipment!

NO Longer, a problem with you!

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NannetteSmith
Fort Worth, US
Feb 23, 2014 2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ATT Uverse provides the absolute worse customer there is t. o offer. From the first transfer to the fifth, I will receive 5 different answers. I had an appt for repair on Sund Feb 23, 2014 and my time slot was 4-8, then I get an automated message that it's been changed to 12-4, what the HE__? So I call them, and of course, they have NO idea why it was changed and so they change it back to 4-8

On Sunday Feb 23, I get a call at 1:30 pm and the person says, if I can have a technician there in 30 minutes can we (ATT) do the repair then, I said sure!. An hour passes while I wait and I call them back, I get ttransferred to India or whereever their calls are outsourced to and they show no record of anyone calling me. "Mr. Indian" Sir are you saying I'm lying, the incoming call is on my caller ID" He goes on to tell me a technician has NOT been assigned to my repair and the system still shows my repair time of 4-8. Ugg...I just want to rip all this Shyt out of my house. I HATE ATT Screw-verse!

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Fre
33166, US
Apr 09, 2011 5:39 pm EDT

Chris ~ you're an [censored] !

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pjm
46615, US
May 23, 2009 2:21 pm EDT

I waited 2 weeks before this technician was to install the Uverse service. I was kind of excited about it because it looked good on the internet presentation. The guy was to be here between 12 and 2pm to install. I rearranged my whole schedule for the installation. The guy comes in with a three prong plug and states that they needed a grounded outlet for it to work. I thought to myself, "why wasnt I told this weeks ago? I went thru the entire house and no grounded outlet. I told ATT that my comcast modem I could plug right in anywhere I wanted. As my blood started to boil, I told the guy to get out of my house. I almost gave the guy a humiliating kick in the crouch for wasting my time. You call and complain to ATT and you get the countless handholders who really could care less one way or another. Thank God for Comcast!

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Bernie
US
May 22, 2009 6:58 pm EDT

wow that last comment was un-called-for. What a [censored].

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Chris
Fort Worth, US
Apr 13, 2009 10:33 pm EDT

If you dont have grounded outlets, maybe you should move into a nicer home or stop trying to move a outdated home into the future or quite complaining about the service when your house is the problem not the service. BOTTOM LINE its your problem not UVerse. Upgrade your home before trying to upgrade your cable. Spend the money on your home instead of worrying about TV. Someone needs to get there priorities right. Living on food stamps and welfare but you have cable hum somethings wrong with this picture.

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amy in CA
Oakland, US
Jan 28, 2009 2:13 pm EST

This happened to me too. How annoying! You prepare for the new installation, you wait hours for a technician to show up and he just walks in, and 2 minutes later leave because you dont have a grounded outlet. They could have EASILY told us this on the phone when we placed the order. Thank god my hubby didnt get around to canceling the satellite service we already had.

The worst thing about this, is that the reason I was given for the NEED of the grounded outlet was that the quality of the picture MAY be affected and they wouldn't be able to do anything about it, so they just dont bother installing it at all. The technician said that the image quality would be barely noticeable, but some households had complained, so they made the grounded outlet a policy.

Oh yah, another disgusting ATT practice is that custome service agents are always telling me that we can just get an electrician to "ground and outlet" by running a wire to the ground or something and their technicians would accept that. TOO BAD any respectable electrician I called to talk about my options told me that this ATT recommended procedure is shady, dangerous and not to code. No good electrician would do this.

It would cost us $1800 to re-do our home's wiring just to get uverse. no thank you!

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6:27 pm EST

AT&T free $50.00 gift card

Was told by Diane in August, 2008, I would be receiving a postcard to return to ATT for a free $50.00 Visa Gift card since I changed to a different service to save me money and have never received the postcard or any other information about the free gift card. I was told it would be up to 4 to 6 weeks. As you can see it has been over that time limit and no one at ATT can give me any information except to go on line to the reward center and see about the gift card and post card I have yet to receive.

Please let me know what I need to do about this situation. Also my phone rate went down one month due to an error on the long distance charges and this month, it went up also $20.00 because I was told by Mario my new rate had yet to take affect. Please advise me as to what I need to do to get this situation taken care of or I may have to cancel my phone service with ATT and just use my cell phone in the future.

Thank you,

Jackie Winningham [protected] 3)
[protected]
1803 South Jackson, Apt. 27E
Tulsa, OK 74107

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Gail Tillman
Thibodaux, US
Oct 09, 2014 2:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My question is why are these people personal info such as there phone numbers and address listed on the complaint where everyone can see.There name, number and address should be personal. Right now I am looking at a case or Mrs. Jackie Winningham. Her address is South Jackson St.apt 27E, Tulsa, Ok.Her phone number is [protected].i wrote it here so you can know I got it off this post.This should be private.

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About AT&T

Screenshot AT&T
AT&T is a leading telecommunications company that provides a wide range of services to customers across the United States. With a history that dates back over 140 years, AT&T has established itself as a trusted provider of wireless, internet, and entertainment services.

One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.

In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.

Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.

Overview of AT&T complaint handling

AT&T reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Management was posted on Aug 12, 2024. The latest complaint They sold me misrepresentation service was resolved on Nov 30, 2022. AT&T has an average consumer rating of 2 stars from 2162 reviews. AT&T has resolved 644 complaints.
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  1. AT&T Contacts

  2. AT&T phone numbers
    +1 (800) 288-2020
    +1 (800) 288-2020
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    Customer Service
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    +1 (888) 333-6651
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    Order New Wireless Service
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    Check Wireless Order Status
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    +1 (314) 925-6925
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    Support For Travel Abroad
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    +1 (800) 901-9878
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    AT&T PrepaidSM
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    Order New U-Verse TV Service
    +1 (866) 861-6075
    +1 (866) 861-6075
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    Order New Digital Phone Service
    +1 (800) 331-0500
    +1 (800) 331-0500
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    Wireless Customer Service
    +1 (866) 294-3464
    +1 (866) 294-3464
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    ConnecTech PaidTechnical Support
    +1 (866) 435-3264
    +1 (866) 435-3264
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    Dial-Up Billing & Payments
    +1 (877) 990-0041
    +1 (877) 990-0041
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    Order New Fixed Wireless Internet Service English
    +1 (866) 975-0050
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    AT&T PREPAID Wireless Home Phone
    +1 (855) 288-2727
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    Digital Life
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    +1 (410) 739-2095
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    Director Of Sales
    +1 (469) 216-8520
    +1 (469) 216-8520
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    More phone numbers
  3. AT&T emails
  4. AT&T address
    575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
  5. AT&T social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 03, 2024

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