Menu
For Business Write a review File a complaint
CB Telecommunications AT&T AT&T phone/digital phone
AT&T

AT&T review: AT&T phone/digital phone

O
Author of the review
5:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently received a promotional letter from AT&T to switch from existing traditional landline phone to digital phone that would allow me to keep my same phone number and my same phone(cordless). This sounding ideal to me since I had been experiencing on & off static/background noise on my existing phone. I'd had techs come out to service it & it'd work for awhile but revert back to all the noise. As of late, it had gotten so bad that anyone who I called or called me couldn't carry on a solid conversation. They would keep asking me to repeat myself. So upon some thought & speak with my daughter, I decided to make the transition and contacted AT&T. They made the changes & told me when the service would be activated. On the day of activation, I had my daughter plug my cordless handset into the back of the AT&T gateway that I had just upgraded to Fiber when they said my existing WiFi w/them was being phased out. I have had Fiber w/AT&T for maybe a yr. or year and a half, now. My daughter told me there was NO DIAL TONE & couldn't make any calls. Needless to say, there was alot of back & forth w/numerous AT&T reps & techs and STILL it didn't work. I even had a rep tell me I needed additional cable & that he'd put in a order to UPS/Fed Ex that would reach me next day and he would contact me to follow up/walk us through the process. He did call but no UPS/Fed Ex shipment came. He explained that it would most likely come the following day. It NEVER came nor did he call back. Each rep told me conflicting reasons as to WHY it was not working. So, I requested they cancel the digital phone service which they honored BUT they also cancelled my landline phone service as well. Leaving me with NO phone service AT ALL. I have a problem with the business practices and the fact that I was literally lied to over & over and expected to pay ridiculous prices for inferior services. What can I do with a digital phone that has NO dial tone & I can't receive/make phone calls?

Desired outcome: I would appreciate an apology & a remediation of my phone services.

0 comments
Add a comment

More AT&T reviews & complaints

AT&T - Carl blust 353
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T - Uverse equipment returns 348
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
AT&T - unauthorized bank charge 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T - billing rip-off 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T - at&t rewards 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. AT&T Contacts

  2. AT&T phone numbers
    +1 (800) 288-2020
    +1 (800) 288-2020
    Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number
    Customer Service
    +1 (888) 333-6651
    +1 (888) 333-6651
    Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number
    Order New Wireless Service
    +1 (877) 782-8870
    +1 (877) 782-8870
    Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number
    Check Wireless Order Status
    +1 (314) 925-6925
    +1 (314) 925-6925
    Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number
    Support For Travel Abroad
    +1 (800) 901-9878
    +1 (800) 901-9878
    Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number
    AT&T PrepaidSM
    +1 (844) 827-7057
    +1 (844) 827-7057
    Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number
    Order New U-Verse TV Service
    +1 (866) 861-6075
    +1 (866) 861-6075
    Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number
    Order New Digital Phone Service
    +1 (800) 331-0500
    +1 (800) 331-0500
    Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number
    Wireless Customer Service
    +1 (866) 294-3464
    +1 (866) 294-3464
    Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number
    ConnecTech PaidTechnical Support
    +1 (866) 435-3264
    +1 (866) 435-3264
    Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number
    Dial-Up Billing & Payments
    +1 (877) 990-0041
    +1 (877) 990-0041
    Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number
    Order New Fixed Wireless Internet Service English
    +1 (866) 975-0050
    +1 (866) 975-0050
    Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number
    AT&T PREPAID Wireless Home Phone
    +1 (855) 288-2727
    +1 (855) 288-2727
    Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number
    Digital Life
    +1 (410) 739-2095
    +1 (410) 739-2095
    Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number
    Director Of Sales
    +1 (469) 216-8520
    +1 (469) 216-8520
    Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number
    More phone numbers
  3. AT&T emails
  4. AT&T address
    575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
  5. AT&T social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2024