Number 2, malpractice and fraud
I was charged 956 dollars for a periodontal deep cleaning procedure in 4 visits were scheduled at the rate mentioned.when I was brought in for the procedures first visit, the person doing the cleaning said they had a new tool they used to shorten the time this would take.Basically i was given a general cleaning.One hour of treatment for $956.After changing dentist i was told they did not do what was described in the billing and i have had to go to a real periodontist to have the deep gum cleaning . I asked for a refund and was refused ny aspen dental, and have been frustrated in my efforts to get my money returned.
Billing / rude service
I was quoted $960.60 to have the work I needed done and told them I didn't have that kind of money being a single mother. They talked me into financing with a monthly payment so I agreed... because the work needs done (I went to see them because I broke a tooth) after everything was finished my insurance sent me what I would owe after treatment and I...
Read full complaintUnethical practice
Beginning 5-7-2019 to current I am totally sick about the whole thing! I'm 2 months into the procedure. #1 they changed my final product, an implant upper denture, to a conventional denture without discussing it at any time, in any way. I was proactive and knew my teeth were losing their grip.5-7-2019 I went to aspen, my insurance approved them, to see what...
Read full complaintFailure to follow dental fee schedule
My wife visited this office on July 19 in order to have examination for possible crown. She was informed by the dentist that she would require a root canal and crown. The office gave her the treatment plan and costs of the treatment. I reviewed the information and the cost seemed excessively high and I compared these costs with the fee schedule from dental...
Read full complaintDental procedures and billing
I was cut on my lip, and bleeding, which I didn't discover until I looked in the mirror, they never told me after the procedure. I was also brushed bad on my chin, during a filling. I have since, started going to another dentist, after the horrible service, and many different billinote issues, such as getting billed for amounts, when I still had a balance...
Read full complaintFraudulent anesthesia billing codes/improper legal informed consent/refusal to obtain informed consent
I currently have a complaint opened against Adam Kiefer "DDS - Delinquent Denture Salesman" and Jan Slapnicka, "DDS - Delinquent Deep Sedater" with the Indiana Dental Association and the Indiana Attorney General. Indiana is one of the states that has already sued Aspen once, settlement dated 10-22-15. I was given informed consent papers by Aspen employee...
Read full complaintTrying to find out financial information
Trying to get my financial part done so i can finally get my dentures but the financial guy will not return Any calls I've made to the office so that I can find out what is going on.I haf 1 impression made already and had to go back i wnd take a day off in order to have Jason accept a email from whoever to get me going. Now I'm week away from my Appointment again and no word how much i need to bring to pay down after my insurance has been accepted.I dont know why or understand why this man is not even trying to assist me, the person at front desk has said she's given him my 4 messages to call me.Now I will need to cancel my appt for August 1st because I have no information to proceed to the next step.Please help me.Donna Roberson
[protected]...[protected]@gmail.com
Need help...Brunswick office. Jason will not retun any calls for finacial help.[protected]...Donna Roberson
Was told as a new patient the first visit and exam would be free
I made an appointment for a CLEANING for myself and my son and we went in for the appointments on 7/23/2019. I also made an appointment for my husband for 7/24 for a cleaning. Immediately numerous xrays were taken. I have never had so many x-rays for a routine dental exam and cleaning. In the middle of these x-rays I said, "Is this covered? I don't want a big bill." I was told that as a new patient we all would receive this first initial visit free. I also wouldn't find out until after all the x-rays were taken that the cleaning would not be done that day even though I specifically requested a cleaning for each of us. When my husband went in the following day he was also under the impression that the first visit was free as I had been told this the previous day. However, when my husband checked out we were charged $324.00! I contacted the office and they insisted they hadn't told us a visit for a new patient was free. They insisted they informed us that they have CONDITIONS regarding the free new patient visit and that my son, being less than 21, would be charged in full and that my husband and I, due to having dental insurance would each be billed $39. I want a full refund of the $324 as they misrepresented the costs of their services.
Tooth extraction, bridge
Currently having complications from a tooth extraction. Also a bridge that has still not been inserted. I've had an infection, had to go to a periodontitis for a bone graft that was unexpected. And now having to have a root canal because one of the prepped teeth is so damaged from having to wait for the healing from the bone graft. What was supposed to be...
Dental, provider
Excessive pricing, in house financial advisor (only shows why prices are so extreme), not a personal environment, by secondary staff, reception aids, etc very rude for any follow up treatments, was cut off numerous times on phone by receptions, and told that in a situation of needing more dental work, that I would have to re, establish appt. as a new...
Read full complaintDental services fraud
I made an appointment with Aspen Dental to get my teeth cleaned and a checkup. I got the "free xrays and exam". And was told I had two cavities. I had a problem with my insurance so I had to schedule to have the cleaning and cavities filled the following week when my insurance was active. I was told I needed two appointments and I would have to pay a $200...
Read full complaintConsumer fraud
I went to Aspen Dental today for a check up. I was told I needed a filling for a chipped tooth. The dentist then sent in the Hygienist and when she was finished she went and got the dentist. He told me that needed a dental scaling. I explained that my insurance would not pay for that. He just kept telling me that I really need this done and if I didn't get...
Read full complaintConsumer fraud/malpractice
I went to Aspen dental because I had broken a tooth. They told me I needed to have the tooth pulled and because the tooth was in the front of my mouth thatI would need a partial. The total charges were to be $1448.0 because I didnt have dental insurance at the time so I paid $724 in cash and they got me credit through genesis credit for the remaining $724...
Read full complaintImplants
My 84 year old mother came to the Aspen Dental office in Henrietta for implants and had some teeth extracted. The implants are very painful and she had one visit and they told her she had to keep them in. Basically it's like getting a new pair of shoes that don't fit but you keep wearing them while in pain till they get comfortable. We are not satisfied so...
Read full complaintUpper dentures
I started my adventure back on Dec 26 2017, I had 12 teeth removed and dentures applied and bottom teeth scaled all in the same day .Would not recommend it! The pain was horrible. I had too many appointments I couldn't make due to my job, I upgraded to a better more natural feeling set and have not been able to wear them due to the fitting. The size of the teeth are too big and they about fall out of my mouth. they won't change them. I shouldn't have to pay for a product that I can't wear. On another note, the customer service is the worst I've ever dealt with. You have an appointment and then when you go, you sit there and wait over an hour to be seen. It's like herding cattle, next, next, next ecetra! They rush you in and out once they get you back in the examining room. Bottom line, I don't have my permanent dentures, and would like to have.They are still in the cup they were given to me in.
Root canal/ cap gone wrong
I went into my new dentist to get a cleaning. Upon xrays we found that the cap they did was wrong and that it would have to be redone. When they took the cap off they found out that the root canal I had done was not sealed properly and the new cap not installed properly. I lost three teeth, have to go through bone grafting and get a permanent bridge put in...
Botched crown, flagging
I had a botched crown put in by an Aspen Dental hygentist...illegal but Aspen Dental did not care ONE BIT. Modesto, CA has a brand new Aspen Dental clinic and instead of tending to their patients, they are spending all their time finding and flagging our posts. We are doing a community service by WARNING anyone who will listen, Stay Safe; Stay AWAY From...
X-rays
I visited an Aspen Dental in Bedford New Hampshire, and upon my arrival the receptionist had me fill out some forms. I have a tooth that needed addressing, and exrays that a prior dentist had forwarded. They had told me to seek a dental surgeon, but their recommendation was not covered by my insurance. This Aspen dental claimed to have a dental surgeon on...
Dental cleaning/insurance issues
Aspen Dental does not care about its patients, and you have to be very careful about hidden fees that you will have to pay out of pocket because they do not clearly inform you which services they are "in network" for with your insurance company. Secondly, I've recently received a VERY poor cleaning and submitted a survey to the company about said experience, but have not heard back since. Be very weary of Aspen Dental.
Read full complaintFinance plan
May 20 2019 had "free"appointment and established a treatment plan. High pressure techniques after a long and exhausting appointment used to set up an account. Was rushed thru this process and given a stack of paper and dismissed out the door. Got home and review the charges on the plan. Several added products and procedures that were not discussed. I called the next day to cancel that plan and confirm that no charges were made. My account balance was zero. I was told the transaction was cancelled...I have this recording on my phone. Went for a second appointment and signed new agreement for interest deferred account...Received billing on original account with interest. Paid the minimum in good faith that it would be corrected...called and was told a ticket was made. A credit was made to my account to correct the balance due but I'm being charged interest. Was informed today that they can not change this and that the second account I signed is not in the system. But yet they knew to credit the balance? So what happened to the second account?. Again all conversations have been recorded.
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