Aspen Dental

In October 2022, I had my first appointment with Aspen Dental. During this visit, all of my information was gathered, including my insurance. When I returned for my next visit in April 2023, the business was "closed" because they "lost access to all patient information." Fast forward to June when my appointment was rescheduled. The office again gathered my information, including my insurance information. I called in November to schedule my cleaning. When I called, the woman on the phone told me I owed $161 "from when the system was down." I didn't question this and just paid my bill. When I went in for my appointment, I was told that I owed $380 for the day because there was no insurance on file. When I asked about the $161 balance from June, I was told that this claim did not get sent to insurance because "it was my fault that I didn't ask about insurance coverage and paid cash." I explained that my insurance has not changed, and this information was provided to the office more than once. They refused to reimburse me and expected me to stay for an appointment. No thanks. Don't need my personal information compromised or Aspen Dental to be dishonest about insurance. Very very disappointed. I will be switching dental providers.

Excessive pricing, in house financial advisor (only shows why prices are so extreme), not a personal environment, by secondary staff, reception aids, etc very rude for any follow up treatments, was cut off numerous times on phone by receptions, and told that in a situation of needing more dental work, that I would have to re, establish appt. as a new patient, after thousands of dollars spent, and months of work done, I just became a number, or in there case, a $