Ashley Furniture Homestorehome damaged by delivery

I received delivery of a sofa. When the delivery guys left, I noticed two long grooves in my hardwood -- which was just installed two weeks ago. I immediately called customer service and she was reluctant to help stating that I signed the form that all was well, adn the delivery guys said they didn't slide the sofa on the floor. What else would they say?!! I let her know that their brochure states that any damage to good or my home can be reported within 3 days. After speaking with "upper management" he was on the side of the drivers. So I guess that my floors got grooves themselves.

Secondly, the furniture is sprayed when manufactured, yet, they want to charge $100 for scotch guard protection. That is just a money grab.

I had other purchases pending but will not be going through with them. DO NOT PURCHASE FROM ASHLEY FURNITURE -- POOR CUSTOMER SERVICE!!!

Responses

  • Kr
    Krzysztof Sowa Jul 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Katy, Texas
    I received delivery of a bed. When the delivery guys left, scratch in my hardwood . I immediately called customer service and she was reluctant to help stating that I signed the form that all was well, and the delivery guys said they didn't slide the bed on the floor. A ready waiting two weeks a speaking with management ashley in katy he promes help me, and newer help me. Cost fix the floor about 800 $.

    0 Votes

Post your comment

    In The News

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem