Polywood Furniture

I recently had an experience with Polywood Furniture and unfortunately, it did not go well. My family and I bought our dream home just 2 years ago and we decided to invest in some new furniture to match the style and decor of our home. We turned to Polywood Furniture and spent over $12,000 on their products. At first, we were very pleased with our purchase as the furniture looked great and was very comfortable to sit on. However, our satisfaction soon turned into disappointment as a defect in the product became apparent.

The poly material on the backside of our love seat split, causing a huge eyesore and a potential hazard for anyone sitting on it. We immediately called Polywood Furniture, as their products come with a 20-year warranty. However, we were met with terrible service and a complete lack of willingness to rectify the issue with our product. I have been calling them for weeks to try and get a replacement part, but they are refusing to replace it and instead, want to charge us over $200 for the repair.

I have tried to explain to them that the warranty is on the product itself, and not the person who owns it. It's just like a car, which comes with a warranty that is valid regardless of whether or not you sell the car. However, they seem to be completely uninterested in helping us and are doing everything they can to avoid covering the defect in their product. This has left me feeling incredibly frustrated and disappointed, especially considering the amount of money we spent on their products.

Overall, I would not recommend Polywood Furniture to anyone looking for new furniture. The product itself may look good and seem comfortable at first, but it's clear that they do not stand behind their products and are unwilling to help their customers when something goes wrong. Their terrible customer service and refusal to honor their warranty has left me incredibly dissatisfied and I will be looking elsewhere for any future furniture purchases.

So, I just wanted to share my experience with polywood-furniture.com. To be honest, I wasn't too pleased with them at first. I ordered from their website thinking I was buying directly from Polywood itself, but it turns out that it was actually a 3rd party supplier. I didn't know that until I had some issues with my order.

I took to Facebook and wrote a pretty scathing review of the whole situation. Much to my surprise, someone from the actual Polywood facility, Ashley, reached out to me and we started communicating through email. I have to say, she was really helpful and patient with me. She worked hard to help me cancel my order and get my refund.

It did take a little while, from 8/31 to 10/15, for everything to get sorted out, but I'm happy to say that it finally did. I just wanted to give a shout out to Ashley for being so amazing and diligent throughout the process.

For anyone else who is having a tough time with their order or just needs some status updates, I definitely recommend checking out Polywood's Facebook page. They're pretty active on there and can help you out.

Overall, even though it wasn't the smoothest experience, I appreciate Polywood's dedication to their customers and making sure that I was taken care of in the end.

Polywood Furniture is just one of many options when it comes to poly furniture, but we decided to give them a shot. We placed an order in late winter and unfortunately, it wasn't until the beginning of fall that we finally received our furniture. I mean, they took our money right away, so we were pretty upset about the drawn-out delivery time. To make matters worse, the letter they sent us along with our order —which contained popcorn, by the way— tried to apologize for the delay by saying they hired more staff and opened more production facilities. Yeah, right. We weren't happy, to say the least.

As summer approached, we still didn't have our furniture and to make matters worse, our patio remained incomplete. We really didn't want to miss out on another summer without furniture, so we decided to place another order with Polywood Furniture in February for two more chairs. We received yet another letter letting us know that deliveries are faster now, so we were hopeful. Unfortunately, we were just told that the chairs won't arrive until July. So much for faster delivery, huh?

I mean, sure, the popcorn they sent us was a nice gesture, but it really doesn't make up for the terrible service and the fact that we had to wait so long for our furniture. We wouldn't recommend Polywood Furniture to anyone looking to furnish their patio. We've told our friends and family to look elsewhere for their outdoor furniture needs.

Yo what's up everyone. So I gotta share my thoughts on polywood-furniture.com. They sell some dope furniture that I was really looking forward to buying. I dropped $1000 on their website and they charged my credit card right away, which is like cool, whatever. But the problem was that I never got a response from them after I requested a ship date four times over a three week period. Like, come on guys, answer my emails or phone calls or something!

After three weeks of waiting, they finally gave me a tentative ship date that was four weeks later. That's like seven weeks of waiting for furniture that I already paid for. So I did what any reasonable person would do and requested to cancel my order. But three more weeks went by and all I got was an email saying that they would "contact production and get back to me". Like, really? You're taking my money and not even giving me a date of when I'm gonna get my stuff.

I looked them up on the Better Business Bureau website and they're not even listed. Like c'mon, at least be honest with yourself and your customers and don't act like you're accredited when you're not. Luckily, I found out that POLYWOOD FURNITURE is a different company and they're actually responsive. But polywood-furniture.com is a different story. Avoid them if you can!

I must say, I have had quite a frustrating experience with Polywood Furniture. Although their customer service is responsive, they seem to have very poor quality control. It's the third time that we have had to request a replacement bench due to various issues. I'm really hoping that the third replacement bench will be satisfactory, but given our previous experiences, I am not very optimistic.

The biggest issue we've faced is with the holes being drilled improperly, making it impossible for the bench to be assembled properly. The first replacement bench was no better, with a staple coming out the back that could potentially cause an injury if leaned against. On top of that, the bench back didn't even fit into its holes properly, and the decorative pieces on the back were completely misaligned with the bench frame.

It's been a real headache trying to deal with this, not to mention frustrating to have to assemble and re-assemble the same bench multiple times. I will say, however, that if they could get their quality control issues sorted out, there is potential for the furniture to be of great quality. But for now, I would not recommend Polywood Furniture unless you're willing to go through the hassle and frustration of assembling and disassembling a faulty product.

Yo, so I bought some furniture off of Polywood Furniture and let me tell you, the table and chairs I got were pretty nice. But here’s the thing, their shipping time was wack and don’t even get me started on their communication skills. My shipment was on the road for a straight week without anyone even telling me it had shipped. Like, come on guys. Then, it took a full 7 weeks to ship like they said it would. But here’s where it gets even stupider. They wanted to deliver it the next day but I knew I wouldn’t be home until the 19th, so I contacted the delivery company they chose (CEVA Logistics) TWICE via email and phone to tell them about the 19th. They said they could do it but then they left my almost $3000 worth of furniture on the curb in front of my crib on the 18th. Ain’t nobody signed for that mess, they just dipped out. I don’t even know who’s the bigger idiot here, the company that hired CEVA in the first place or the people on the phone who got my messages but still messed up. You know what, next time I’m gonna go somewhere else for my furniture.

So, I went to polywood-furniture.com to order some chairs for my patio back in June, and I gotta say, things weren't so smooth. First off, I never got any kind of communication from them for a really long time. I tried calling, but they don't even have a customer service phone number cause they were all "overwhelmed." And to top it off, they charged my card before my order was even finished! By the time August rolled around, I was real ticked off. They kept sending me all these 'form letters' but I never got any real answers. I was so fed up, I disputed the charge with my Visa cause I was worried they might go under and take my hard-earned $478 with them!

Then all of a sudden, completely outta nowhere, I get a shipping confirmation email. So, I figured things were finally looking up and I reversed the charge. But then, ten days later, I get a call from some guy in Wisconsin (I mean, I'm on the east coast, what kinda mix-up is that?) saying that he got one of my chairs by mistake! He even sent me a picture of the shipping label that proved it was my order, but with his address on it!

I mean, all in all, everything ended up being alright. The chairs showed up eventually and they were good quality, and all the pieces were there and nothing was broken or anything. But if you're like me and you want a little more communication and support from the folks you're buying from, I'd be real careful ordering from polywood-furniture.com.

So, yeah, I gotta say I'm a little disappointed with Polywood Furniture. Like, don't get me wrong, their pricing is pretty great, but man oh man do they have some serious issues with their shipping and customer service.

I placed an order back in May, and I gotta say, the website is mad confusing. I thought I was buying an in stock product, but turns out that was not the case. Two weeks later, and still no shipping email. So, I hit them up with an email and all they had to say was "COVID". Like... okay, I guess? But still, not the best excuse when people are trying to get their hands on some outdoor furniture.

And here's where things really start to go off the rails. You can't even get in touch with these folks! Phone? Forget about it. Chat? That's only for new orders. So, I'm stuck just shooting off emails into the void, hoping that someone on the other end is reading them.

Long story short, after weeks of waiting and checking in, I finally get told that my order will ship in another 2-4 weeks. Which, like, okay fine, I guess I'll just keep waiting. Except now I find out that they already billed my credit card! What the heck, Polywood Furniture? You can't just charge people and then make them wait for months for their stuff!

So now, over two months in, I decide to reach out again. And would ya look at that, they still haven't shipped my order and they haven't even bothered to respond to me in a week. It's getting to the point where I'm starting to wonder if those recent five star reviews are just shills, you know? 'Cause I can't imagine anyone putting up with this kind of service.

All in all, I'm feeling pretty let down by Polywood Furniture. It's a shame, 'cause their products seem pretty good. But if you can't get anyone to answer the dang phone, what's the point?

I ordered some furniture from Polywood Furniture (polywood-furniture.com) on July 8th, 2020. According to the website, it should ship out within 3-5 business days, but when I went to check out, I saw a warning that due to Covid, it may take 8-10 weeks. That's quite a long time to wait, especially when the website boasts such a short turnaround time. However, I figured I could handle the wait. Little did I know what I was getting myself into.

Now it's been 10 weeks, and I haven't received any updates about my order. I logged into my account over a week ago to see if I could get any information, but it only said that my order was "in production." That's all well and good, but why hasn't it moved along since then? Are they collecting milk jugs one by one and melting them down to make my furniture? I have no idea since the website is so outdated. They are still promoting Memorial Day sales even though it's long gone, and trying to speak with someone is a pipe dream. You might as well ask for the moon.

At this point, I'm starting to wonder if the whole company is a scam. If I ever receive my order, I'll be sure to update my review. Waiting is fine, but being left in the dark is a completely different story. I'd like to know what's going on with my purchase, and I hope that Polywood Furniture can get their act together and communicate with their customers.

I recently had an experience with Polywood Furniture, and I must say, it was quite an interesting one. Firstly, I must give them credit for making an effort to reach out to me, even though I had already left a negative review. A supervisor called me to apologize, and from our conversation, I could tell that they were experiencing some difficulties due to Covid.

It seems that the virus has caused quite a bit of chaos in their operations. They have had an influx of orders, and at the same time, some workers have refused to come to work. This has put a strain on their resources, and they are struggling to keep up. As a result, they have been slow to respond to customer inquiries and have not been able to meet their delivery timelines.

Their website has also been affected by these challenges. They have not been able to keep it up to date, and some of the information on there is inaccurate. However, I must say that they are making an effort to improve their website, and I can see some progress.

Despite all these challenges, I have to say that their product is still great. I have ordered from them before the pandemic, and I was impressed with the quality of their furniture. It is durable and well made, which is why I was willing to give them a chance even though they were struggling.

In conclusion, I would recommend Polywood Furniture to anyone who is patient and willing to give them some time to get things back on track. They are a good company with a great product, and I believe that they will overcome these challenges in due time. So, if you are looking for durable and well-made furniture, give them a try.