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CB Furniture Stores Ashley HomeStore Complaints #442-461
Ashley HomeStore

Ashley HomeStore review: handling of furniture/customer service/store experience

R
Author of the review
7:06 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My wife and I were looking for a futon and a server at Ashley furniture store on Monday 4/15/2019. When we entered the store we were working with a new employ who was not knowledgeable enough (he should have been shadowing someone or have better training), but we understand that he was new. We found a server that we liked and decide to go with that as it would feet perfectly for what we were looking for. During transaction when he asked for help the second employ also struggled to help him and had to ask for more help. Our sales order number is 2421624. By the end of the transaction my wife and I were shocked at how unprofessional the employees were as compare to our experience in Camillus, NY.

On the day of the pick up, I called and notified them that I would be picking up the server around 5:30pm on Thursday 4/18/2019. I approached the front desk and had to sign on a pad that I was picking up the server (furniture) in good condition (I think that a customer should be able to view the furniture before signing of that it was picked up in good condition). Then I was asked to pull up to the back of the building to pick up my furniture. When the over head garage door opened I was shocked to see the condition of the server and on top of that it was standing on it's side. I told the employee at the loading dock that when we purchased it it was not in this condition and I need to spick to the manager. When I looked at the damaged sliding door the loose shelves inside the server fell out and injured my leg. I was mad at that point that a furniture store that handles this stuff for a living does not know how to properly and safely move furniture. When another employ showed up he did not introduce himself as a manager and listen to my concerns, he looked at the server and called front desk to find out what the full retail price was. I contacted my wife with pictures and we decided that the most we would pay is $100 for the damaged server that we paid $400. On top of that I had to hire someone to help me move it and injured my leg do to their employee's negligence. The employ who was called from the front said I'm not going to do it for $100 with an attitude and did not even call anyone to confirm or explain the situation. Also when I showed him what happened to my leg, he did not even acknowledge or ask to fill out an accident report. What upsets me even more is that when they damaged our server that we have all ready paid for, they did not tell anyone and we were not called to inform us of this problem.

After that experience I will no longer shop at that location and I asked for a full refund. Nothing else was said, they just walked away. Now I went home with no server that my wife was excited for, injury to my leg and aggravation.

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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 21, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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