The complaint has been investigated and
resolved to the customer's satisfactionResolved Arizona Republic — Scam and cheating
resolved to the customer's satisfaction
I give up, these people are impossible !! After weeks of back and forth, placed on eternal hold, voice messages not returned and just plain rudeness, I have decided it's just not worth it. The Arizona Republic stopped delivering my paper due to what it claims was nonpayment of our invoice. We paid the invoice online 7-19-08 and it showed as deducted on our bank statement 7-23-08. They keep claiming they didn't get it.
I tried repeatedly to give them the reference number but they refuse to research their error. With all the arrogance and condescension they could muster they insist that I have to fax my bank statement to them. I asked them if they were kidding with this??!! My bank has strongly suggested that I should not do that. That is private information and is no business of theirs.
We spoke with any number of nitwits on the phone, including supervisors and managers, all to no avail, and they will not bend. Needless to say, in their ineptitude and disorganization they still point the finger at me and tell me it's my problem to prove myself innocent. So, they have my money, and I have no paper.
Oddly enough, they seem to have no problem canceling my subscription at my request, and can do THAT right away...
I have been anatomically specific on what they can do with their paper. No thanks, and never again. These people are complete ###s...