Star Tribune Media Company
Reviews and Complaints

Have been subscribers for close to 20 years until about 0845 this am. Called customer service to ask why it has been so difficult to get my address changed. We moved in May of this year and on every subsequent bill, I have written in our new billing and delivery address. I included a letter in our last bill. The agent I spoke with told me the only proper way to change an address was to call customer service. When I explained that I had written the change on my bills and sent a letter, she scoffed and said "nobody would read a letter." I promptly cancelled my subscription. I don't think I have ever dealt with a company where you cannot change an address via the written word.

I just canceled my online subscription after having it for four years. For years it came like clock work in my email. Starting Feb., 2017 it stopped. I made numerous calls to customer service, where I was always assured the problem was corrected. On 3/7/2017, after no paper in my email, I called the paper and was told to go to their website, reset my password and the problem would be fixed. On 3/8 nothing from the Star Tribune in my email. This is a pattern - I call the customer service, they tell me the problem is fixed and it is not. Called the paper and was told someone would contact me - no one did, so I called again. Told the same thing - they were so sorry I was having the problem, but, they were unable to offer any type of compensation for the time I did not receive paper. I feel like customer service has a a rote response and customer service, even to long time customers, is non existent, I canceled my online subscription. Better service from the New York Times.

I have been a subscriber of the paper for more than 50 years, getting the paper seven days a week. Both my sons were carriers when they were in they were in their teens and they were more reliable and responsible than the weekend carrier I currently have, who is a adult woman! This past year my weekend service has been horrible. I have had to call many times because I have not received my paper. They tell me they will send out a paper, but I still do not receive it. I have spoken with customer service, but nothing has been done to correct this problem, which seems to be the contractor and carrier for my area according to the people I speak with. I would love to speak with someone in charge at the Star Trib, but so far that has not been possible. No one, including GLENN TAYLOR. seems to care about customer service. It is a sad that not only is the service bad, but that no one cares to remedy it.

Delbert Smith
carolmarie0588@yahoo.com

I have been a long time prepaid subscriber and frequently, in the summer, put in vacation holds when I go up to my lake cabin. As far as I know, I have always been given credit for the days I was gone. This spring, I submitted a vacation hold on the internet and received a confirmation of the dates requested as well as a sentence that stated I would be given credit on my account after the first seven days. I thought I might have read that wrong, so I sent in an email asking for a clarification of their original confirmation. They said that I was, indeed, interpreting their confirmation correctly and that the policy had changed since last year. I, quickly, did the math and at $8.00 for seven days of the paper, I realized that if I had the paper held for 6-7 different weeks throughout the summer, I would be giving them close to $50.00 for nothing. I promptly cancelled my subscription and they sent me a check for the remaining balance in my account. Not quite sure what the rationale was for their new policy, other than a money grab.

We had the same experience as most of the others here.
On Friday 9/5/15 we received a letter from a collection agency attempting to collect on a $16 debt for the Minneapolis Star Tribune. Of course, this is a nice letter to receive on a Friday before a 3 day weekend where you can do nothing with it. Today my wife called the Strib to ask WTF. It turns out that when they send you a "RENEWAL" notice, it is actually a threat that they are going to give you a 90 day grace period to pay your bill while continuing to send you papers and if you don't pay, they won't send another bill or contact you, they'll just turn over the unpaid balance to a collection agency.

We will NEVER EVER again pay for or utilize another Minneapolis Star RipYouANewOne service ever again. And if this is their standard business practice, I would encourage every single friend of mine to discontinue using their services as well.

Star Tribune has dropped my reliable delivery guy and apparently turned over delivery to Pioneer Press, which does not do weekend delivery. The only way to cancel or inquire is to call (no email option) and after a painful episode of bad music, the line was disconnected. The FAQ page is empty.

Yes they billed me $80 for continuing my subscription after I let it lapse. I complained to the State Attorney General. The Strib dismissed the $80, but apparently this is an "opt in" state. If you don't say no, they renew. Bummer. BTW, the Strib was extremely hostile!

After reading the above comments, I'm thinking that if I cancel my subscription, maybe I will actually get my Sunday paper delivered for once. I rarely get my Sunday paper and when I look out the door of my apartment, I see that my neighbors all have their papers. WTF? Why is my carrier CONSTANTLY skipping my apartment? The security cameras show the carrier walking past my apartment and not leaving my paper. I call customer service (i have the number memorized because i have to call so often) and they tell me that they will have a paper delivered to me. It NEVER happens so I end up going to the store to buy a paper. I have been told several times (after many complaints) at the district manager will contact me regarding this problem but, again, that NEVER happens. I am way beyond pissed off with this stupid, liberal, piece of s*it newspaper. I get the Sunday paper for the ads and the coupons. Worst customer service EVER.

I'm having the same issues. Prepaid for 26 weeks of the paper along with weekly digital access for $32. I was told that if I didn't renew, my paper would stop after the 26 weeks. The paper continued to come so I thought maybe I had the date they were supposed to stop wrong. I finally got a call from them 6 weeks later saying that my account was delinquent and I needed to send payment. What? I prepaid my account so how can this be? The guy told me that they just continue the paper assuming that you still want it until you call to stop it. At no time was I told this or I would have cancelled it. Tried to call customer service about it and the rude lady I got said I should learn to read! So I ask for a supervisor and she was just as rude and told me that I had to pay or it would go to collections. Sorry but I'm not paying $32 for 5 weeks of the Sunday paper. It's no wonder they're going bankrupt. Wish I would have just bought them from the store! Anyone had any luck getting this taken care of? This is the worst customer service I have ever seen!

My term ended, I got one extra paper. Thought it should automatically cancel since I did not agree to continue. I received the one extra paper and called to ask why and told them I never agreed to have continuous paper. They have sent me an $8.63 bill. Told them I was not paying. After 10 years this is how they treat long term customers. Shameful.

Jeff Sebesta, I've called every day and spent hours on the pH begging to get my paid newspaper delivered or refund me. Nobody under your employment will do either. Wtf is going on there? I'm not the only one with this issue pun intended . [protected] Rob gillen

I made a comment and posted both photos of our bill and they used only one... Here is my bill where they didn't honor the price we paid... We lost 46 days of the paper .. Cuz we paid by check .. We found this out on 02/11/18. When our bill arrived. Our bill was from
10/15/2017--04/15/18 (26 weeks)
Amount due $155.74
Paid by check $155.74
Now they say its paid until --02/28/18.. !
What! We lost 46 days. And nobody cares
Been a loyal customer for 50 yrs 7days a week
We canceled the paper..
I guess customers arnt right.. ..

Billing Problem..
StarTribune
We paid for 26 weeks and now they say since we paid by check it is an error.. We need to use our credit card to get this price. So we lost 46 days of getting the paper
Service dates billed: 10/15/[protected]/15/18. (26 weeks)
Amount Due:...$155.74
We paid by check. (They Cashed)
New bill as of --02/11/2018
Service dates --02/28/2018--05/30/18 (13 weeks)
Amount due $114.53.
When I called to ask what happen...
Was told you needed to use your credit card.
There was an error..
They don't care if you been a loyal customer for 50 yrs
I guess it is a Bait and Switch. Tactic!
They lost. A good 7 day a week customer..
Dawn

It is a shady business practice. They'll tell you that it's a "grace period" for your convienence, but that's nonsense. We all know that's it just a way for them to keep you on the hook. There's no reason at all for them not to simply stop delivering your paper on the day your subscription expires. It's just an excuse to continue billing you for something you don't want.

YOU are both nuts. They send bills and it says on the bill, the paper will keep coming after the 13, 26, 52 weeks unless you call or contact them.

Telling your news paper carrier is writing is crap. Carriers have not gone door to door for payment for over 20 years.

I do not like the Editoral Board of this hunk of crap worthless as the day is long in June rag. But they have been always up front on billing.

Just the commies that work on the Ed pages are nuts.

Good Luck however.

We had the exact same thing, we ordered a prepaid 13-week Sunday paper. Apparently they kept sending it after 13 weeks was over (who's counting how many papers they get?) and then after about 15 calls asking us to renew they send a bill. After we told them we didn't ask for, pay for, or desire any more papers they sent a bill threatening collections if we don't pay the $26 or whatever. Their shady business practice is borderline criminal.