Star Tribune Media Company

The Star Tribune's business plan is incredible. Enroll paying subscribers so that they can show advertisers the number of homes that they are reaching and correspondingly charge a higher advertising rate. But then do not deliver the Sunday paper for six straight weeks, so that there is no cost associated with that advertising revenue. My wife and I religiously use the Sunday ads/coupons to save money on our purchases. And I know that the advertisers count on their coupons reaching subscribers. So the only party that benefits is the Star Tribune. Each week after not receiving the paper by 9 am, I have either called customer service or gone online to request that my paper be delivered that day, an option that they list on their website. None were ultimately delivered. Twice customer service agents have said that they would escalate the issue. Nothing ever happens. I guess when a business model is profitable and works for the company, done tinker with it.

I pre-paid $62.40 for 26 weeks of Mpls Star- Tribune paper to be delivered to my home. Well, in 2 weeks, they've missed 3 days and today (1/21) I called twice but ZERO paper. I see a bad pattern here and wish to discontinue (even though it really never started) At the rate I am going, I would get the paper maybe 5 out of 7 days YET I paid for 7 days a week. They do NOT respond.

I ordered the Sunday paper for 26 weeks. The paper continued coming for 6 weeks. I called and stopped it! Then I got a bill for $26.00 for the 6 weeks. That's $4.33 a paper! Paid that. Then I got a promo for $32.50 for 6 mths . Paid that. They recanted 2 weeks after the bill was paid and wanted another $35.75 to continue the paper. We should all let the advertisers know what is going on. I believe advertisers pay as long as so many papers get out there. It absolutely stopped at my house.

Suddenly they stopped delivering. I complained, first by on-line then as the days passed I started calling on phone. They always say they will "redeliver" the paper within 90 minutes; but that never happens. When I tried to escalate to a supervisory level, hoping to get better problem solving-- I got only the same response. they refuse to try anything to understand why 5 of the last 8 days, my paper was not delivered. Start Tribune people appear to be pure bureaucrats and don' t care at all.

I started to use the website www.ww2.startribune.com, because my friend advised me to read news here. It wasn’t easy for me to read and use the website, and therefore I subscribed for this newspaper. I paid for several months, and the moderator sent me the confirmation emails, which stated that within 2 weeks I would receive the first newspaper. But I still haven’t received it, but I subscribed two months ago. The seller didn’t reply to emails. Leave comments, please.

Last Friday 5.27.2011, I contacted the Minneapolis Star-Tribune with a story about 9/11. The person who answered the phone listened to the story and then transferred me over to a reporter by the name of Paul McEnroe. I would like you to reprimand this individual.

Mr. McEnroe's behavior from the beginning was quite unprofessional and rude. He was extremely rude. He acted like he had no idea what I meant by 9/11. He was brusque and abrupt. He interrupted me and said he had a deadline and to put it in writing. He didn’t even seem to want to tell me where and how to send the information. So, I asked him where which only served to irratate him further. He gave me his email address very fast and when I tried to spell his last name and did it wrong - HE HUNG UP on me!.

This behavior is outrageous. He acted like a big baby. If he cannot control himself he has no business answering a phone.

We informed our paper carrier in writing that we wished to cancel our subscription. The Star Tribune bills quarterly in advance and we also stopped paying when we canceled. They kept sending the paper and expect payment after the fact for newspapers we did not want. Threatening collection. We definitely will not ever subscribe to this newspaper again.