My names are Belmond Tanue. Please see purchase receipt below.
Please this an official complaint. I purchased a computer on 12 Jun 23 as a present for my family, however the computer did not meet the need of my family. I took the laptop today 19 Jun 23 for exchange but the store manager would not listen to me, rather threatens me with the security personnel. The laptop is currently in the store( Colchester branch). My family wanted an office computer, however I mistakenly purchased chromebook. My interest is to exchange the laptop rather than refund. I have been a loyal Argos customer for many years and have never returned or defaulted payment. Please could I kindly ask that this issue should be resolve as soon as possible as my family need a laptop to study and work?
Acer 314 14in Pentium 4GB 128GB Chromebook Bundle - Silver
Payment Type: Cash
Payment Type: Card
Card / Iss No.: **** **** **** 7549
Credit: 6m Buy Now Pay Later 10060
Your assistance is greatly appreciate in advance.