Argos
Reviews and Complaints

I was unable to collect my eBay collection over the past few days due to significant traffic issues, caused by temporary traffic lights.

I managed to get in the store this morning, just to be rudely told I can’t have it, even though it still there! I paid for it, it’s my property, and also the seller goes not accept returns. Abingdon said it’s their policy to return regardless of situation. I’m disgusted.

Extremely disappointed in my local, Argos knaresborough, we ordered some storage boxes which we picked up on the 12/5/24. This is a round trip of 18 miles (closest stord) on returning home, my wife opened the bodyweight discover 5 parcels inside for other customers that argos staff obviously left by accident. Being the honest people we are we rang phoned the store to tell them what mistake they had made. To be fair they were very apologetic over the phone and we agreed that would go out preheat the next day to deli Dr them back.

So after dropping my son at school, I mAde the 18 Mile round trjp and my own time plus parking ticket to deliver them back. On arrival there were 2 SAinsburys staff working the full and massive the manager behind them, he approached me and asked if they were the packages I was holding from yesterday, I replied yes, he then said thanks and, continued talking to his colleague explaining to him the procedure. And that was. it I left the store.

I am really annoyed at this, as I got absolutely no sorry for my inconvenience or anything, again I could of kept all these packages and noone would of known, so a little show of appreciation wouldn't of been asking much surely? In this day and age most mistakes are out on social media, I haven't done this but this wouldn't look very good on Argos would it. Very disappointed in all this, I just feel this needed deaEling with as I would hate this to happen again

I tried to make an online order with Argos for the last 7 days but the page online was telling me to change my password which I did. I was prompted to summit 2 letters 1 number and 6 characters which I did I pressed change they sent me an email to verify the change they said it was ready to use I still cannot get into my shopping account the page keeps on saying oops there is a problem but will not say the problem please can you help.?

MCN0CV128383507

I bought this laptop on 26th October 2022. The laptop had issues and will not turn on. I went to Argos to return as faulty and they said I should send it in for repairs on 9th February 2023 and just got a one line from Argos saying receipt for repair (see attached). I did not receive any contact details for the repair team with my returned laptop and my charger was not returned. I had to purchase another charger. The windows could not be activated and it says "windows reported that the hardware of your device has changed: error code: 0xC004F211". I had no one to call and did not know what to do. Out of frustration, I did not bother using the laptop until yesterday, 29th January 2024, a friend advised me to contact ASUS directly to request for the product key which I did. I asked for the product key but the Advisor asked me to send it in for repairs which I did however, this was rejected today, 30th January 2024 because it was out of warranty and I was asked to pay £45.

I contacted your colleague Gabriel who refused to give surname at about 12:25 on 30th January 2024. I explained that my laptop windows was working ok up until ASUS fixed it in February 2023 and the fault developed.

He asked why it took me a year to get in touch. I explained that there was no contact detail when my lap top was returned and I could not call ASUS to ask why my windows was not activated and I did not use the laptop again until I was advised by friend to contact ASUS. I said the issue of why it took too long for me to make contact when it was not working should not apply in my case s as it would have still had taken too long if I contact ASUS in October 2023 and ASUS would have fixed it.

He maintained that anyone could have deleted the product key or windows and tried to reinstall this and asked why did I not to this. I found this very condescending as there is an assumption that I have knowledge of how to fix laptop and maybe I am daft. I could not even bring myself to tell him that I was Autistic before he mocks me further. With my condition, I get very anxious when things do not work and there is no clear help in place.

I asked to speak to a Supervisor, he kept me on hold and came back to say there was none available. Should there not always be a supervisor on duty? I told him I wanted to make a complaint. He advised me to go online and make a complaint. He now proceeded to say that their is 60 day period where I have to contact ASUS if I had problem with repairs. I asked again how I would have known this if the details were not provided with my returned laptop and I purchased the laptop from Argos. He now accused me of giving him conflicting information saying that I told him that I did not use the laptop. Please listen to the recording. I made it clear that the windows had an error and I did not know who to ask for help and I did not use this laptop and continued to use my work laptop until a friend advised me.

I told him to end the call so that I can give feedback but the line was open until it finally cut about 5min later. Was this done on purpose?

I called again at 13:51 and spoke to another Advisor who gave conflicting advice and said I cannot talk to a supervisor as there is none and the line is purely for technical support.

Like I said, if the windows worked after ASUS fixed my laptop in February 2023, I will be a satisfied customer.

1. The laptop was returned to me with an issue. I could not activate the windows 10 which it came with. It was activated prior to sending it in for fixing.

2. There was no contact details provided with my returned laptop which would have helped me make an informed decision by disclosing I have 60 days to contact ASUS. The warranty should be extended for 1 year for this particular issue caused by ASUS as it did not exist initially or you just give me the product key. As advised by Microsoft this can be obtained from the retailer which is ASUS in my case and I will be on my merry way.

3. The laptop should come with windows 10 and I should not be made to pay £45 to have access to my windows 10 when the fault was from ASUS.

4.I should be provided with a charger as my charger was not returned to me with the laptop in February 2023 and I had to purchase another charger. See attached.

I purchased the above mattress with my Argos card on march 31st 2023. Since November of 2023 i have had to sleep on my sofa due to the springs starting to make my sleep uncomfortable, It is feeling like the springs are starting to rip through the mattress. When i purchased the mattress i thought that i would start having proper sleep. Sadly that is so wrong. I contacted your store and spoke to one of your customer services reps, i found her at first very helpful it was her that found the day that i purchased the mattress, I was on the phone along time and i was paying for the call.. Eventually it was her that recommended that she take my phone number and get back to me as she was saying that she needed to find the actual date of the delivery of my new mattress. Sadly as of today she has never got back to me, so it has left me starting all over again.. I keep phoning and phoning and because i cannot find the receipt i keep getting disconnected. I have visited the store which has now moved from Maskew avenue in Peterborough to Sainsburys at Bretton centre also in Peterborough. I spoke to the manager there ,explained everything and his response was to give me a home delivery leaflet and told me to phone them and of he went, this i was not happy about as i had told him about the help i was getting from the rep at your call centre and that she never got back to me. So when home i decided to phone the number [protected] . And yet again i get disconnected as it was the same number that i had been phoning previously...Now i have gone to your online representatives to see if they can assist and help me...I spoke to a rep by the name of Rishabh, i explained yet again everything that i had explained to other Argos reps. This was ongoing for about 40 minutes plus, he then said go and call [protected] ,i told him that i have called that number plenty of times and told him the outcome ,which was to be disconnected.. I asked him if he could call the delivery department to find the exact date that it was when they delivered the mattress. He would not do it, again i explained to him that i would be disconnected. He showed no willingness to assist me.. He gave me the store number for Argos at Bretton and told me to call them. I then asked him for the phone number for your head office and he refused to give it to me saying he did not have, again i asked him and this time i got no response, i was still writing to him hoping to get a response when i realised that he had closed down and i had been shut out of the conversation to which i was seeking his help. I am sure that these chats can still be seen by yourselves.. I purchased the mattress with a £400 Argos gift card which i still have, surely with that amount of money on a gift card you should be able to know when it is spent, i also paid to have the mattress delivered... All i am asking for is the mattress to be replaced so i can start sleeping in my bed again and not on my sofa.. I have a lot of disabilities which effect me on a daily basis, STRESS, ANXIETY AND DEPRESSION BEING JUST A FEW. With everything that has been going on with trying to exchange my mattress my stress and anxiety has got worse... plus how my body has been effected whilst sleeping on the sofa, i am lucky if i can get 3/4 hours sleep a night.. I would be very grateful if you can please help me. Yours Kindly Paul Jex ( [protected]@gmail.com ) Telephone ; [protected] 1,Allard Close Yaxley Peterborough PE7 3DP.

I ordered and received my order on Tuesday 26th September.
Unfortunately the deliver driver was in a very large van with the name Argos on the side of the van.
Upon reversing into the driveway the vehicle was drivan over the curb onto my garden lawn leaving a much needed repair.
Order Number [protected]
Please contact me to agree payment to repair this a.s.a.p.
Regards, David Hynds.
My mobile number is [protected].

my issue is straightforward, I purchased an electric bike from argos in late august 2023 (order no-[protected])

the other day an attempt was made to steal my bike they failed to do so, but stole the handlebar bracket that connects to the stem, i now cannot use the bike.

all i am asking argos for is the contact details of the manufacturer of the bike so that i can buy the part needed, but keep getting the runaround.

i have even tried [protected]@pier-sales.com, even they are of no help

thank you

i need my bike because of mobility problems

purchased these two items this year plus took out Argos replacement care on both items.Unfortunately both items no longer function correctly. Surely these items will still be under manufacturers guarantee. I have had both items replaced and still have had to purchase Replacement Care for them. Is this Legal as i thought manufacturers guarantee would be for 12 Months.

this means i have paid £23.96 within 12 Months for what!

I have purchased more than enough with Argos over the past yearsto have had shares in the Company.

My Partner purchased an airbed from Argos April 2023 and the seams developed a few minor holes which even when patched with puncture repair kits leaked so even though I couldn't find the receipt I decided to attempt to exchange it at the store we had purchased it from. Monday 21st Aug 2023 (yesterday).

I explained to the Gentleman that served me, grey haired man (Graham, I believe) that I had purchased it with a gift card in April but couldn't find the receipt but thought I would attempt to exchange the Airbed anyway because it had a 12 month Guarantee. I was willing to pay the £5 difference the Airbed had increased in price since I purchased it but Graham kindly explained that this decision was for management as I never had the receipt, and the store manager wasn't present. Having said I understood his position I said I would leave the Airbed with him/them (Argos) as it was of no use to me defective and left it there.

Today ( Tuesday 22nd Aug 2023) My Partner went into the same store to retrieve the Airbed with a mind to attempting to exchange it for a new one if the manager was present. Upon asking for the Airbed the Manger whose name we do not know (a tall wispy ginger haired man) Asked if he could help? My partner explained I had left the Airbed there the previous day and the problem with the Airbed situation etc and the Manager refused to give her the Airbed she had paid £80 for in April. He proceeded to explain that the Airbed had been packed up and sent off. Which I subsequently discovered was a total LIE. He also with an obnoxious arrogance declared he had no proof of who my Partner was who she claimed to be and he implied she was a LIAR by stating she could of simply overheard My conversation the previous day. All this despite my Partners insistence of 'how could she possibly know all of the details and have a Picture of me on her phone as confirmation' to the other Gentleman present who had served me the previous day. So not only was she subjected to his obnoxious manner she was Lied to and essentially inadvertently called a Liar to her face. Needless to say when she returned home she was extremely upset and insulted to have been subjected to this inexcusable behaviour of an Argos Management employee, whose lack of common sense, humility and customer awareness soo contradicts all of our previous encounters over many years of doing business with Argos.

I took it upon myself to retrieve the Airbed and went directly to the store where I asked a member of staff if it was possible to speak to the Gentleman with Grey hair who had served me the previous day. He came out from the back of the store and recognised me from the previous day. I asked him if it was possible could I please have the Airbed I had left behind in store. He said yes and within a matter of seconds handed me back the very same Bed the manager had instructed my partner had been packed up and sent off. The store manager now at the storefront then came out and I duly told him I wasn't appreciative of the fact he had essentially called my partner a liar to her face whilst simultaneously lying to her. He continued to be obnoxious in attitude and informed me we had to agree to disagree upon my response was "No i will not agree to disagree I completely disagree" He then asked me to leave which i duly did even thought I there was no need to even ask, seemed like more of a power trip thing because he had no good response.You will have to excuse my rage but I have never experienced such rude customer service in my lifetime and have never ever felt the need to make a complaint ever prior to this anywhere. Until now we have always had great experiences with Argos and hope that this single incident is a one off.

Kind regards Scott Clark.

I’m writing a review about the delivery service we received from Argos drivers and also how their complaints department handled our complaint. Two drivers from Argos came to deliver a mattress. They started taking it upstairs with their shoes on. We noticed this and asked them to take their shoes off whilst going up the stairs as it had been raining and muddy outside. They refused and started quoting their health and safety rules. We asked them again stating that it’s inappropriate with their wet shoes etc. At this point, they immediately dropped the mattress in the middle of the stairs, stormed down the stairs waving their hands up in the air, gesticulating all sorts and muttering words loud and under their noses, saying that they’ll leave it as it is etc etc. They left the mattress in a dangerous position and it could have easily rolled down the stairs and put us in real physical danger. I got onto Argos to complain about the fact that the drivers were rude and left the mattress in a physical unsafe area. I asked for a copy of my complaint. They sent it to me and it only had about 10% of what I told them, badly written and looked as if they didn’t care. I ended up rewriting the complaint. Got another message from someone else within Argos who started giving me a lecture on health and safety rules and did not address my complaint. I wrote another response telling them that if they didn’t provide me with a satisfactory response, they should tell me their complaints procedure. They then wrote back saying that this was the highest level I’ve got to, they were sorry for the drivers, however there isn’t anything else they can do and they cannot disclose what they are going to do about it blah blah blah and I should seek third party help if I’m not happy with things.

Very bad service from Argos from both drivers and their complaints department.

Dear Sir

COMPLAINT

I placed an order for a home delivery with Argos on Monday 3rd July for delivery on Saturday 8th July. The order number is ..

Order number

[protected]

The delivery time was between 7.30 am and 21.00. I arranged to wait in all day as there was no specific time or even am or pm.

However at 12.11 on Saturday (the delivery date) I received a text message from Argos, stating, "your order is due for delivery today this may not arrive, if it doesn't arrive it will be out for delivery on Monday 10th July."

This is an absolute disgrace, you are treating people with total disrespect by doing this, the implication is my time is not important and that I have hours free to wait in for a delivery which when the text message was sent , you were fully aware that the delivery would not be made otherwise whoever it was that sent the message would not have done so when there was still, supposedly 9 hours left to make said delivery. If the delivery was not to be made , honesty and curtesy would & should be the right and best option to make, by saying the delivery would not be made, and then I would not have had to wait in for the rest of the day. NOW I have to wait in on Monday, do you think that people who place orders, your should be valued customers do not work and have time to sit and wait for deliveries that you have no intention of making?

I am disgusted in this day and age that you can treat your customers so shabbily.

Also attempting to make this complaint I e mailed via your website only to have it rejected as not in use. Another eyebrow raising feeling of disgust that Argos can not be bothered to keep things up to date.

Rosemary Anderson

This morning 29/06/23 at 8am in Harrogate at forest moor mini roundabout , one of your delivery drivers pulled out on me resulting in me having to do an emergency stop , resulting in me hurting my neck. I used my horn , followed him up forest road , where he acted like a complete idiot , breaking then indicating left causing me to stop again he laughed moved on then did it again indicating right then moving off thinking it was funny, he did it twice more, it was anything but funny. It was very dangerous

Bought a mobile phone on 28/06/2023 and came home with it and opened the box and weighed the phone and its way too heavy for my hand. So went to the store to exchange it for a more expensive, and they refuse for an exchange.

Their argument is that the box was opened and is therefore not re-saleable.

I WOUND'T RECOMMENDING ANYONE BUY FROM ARGOS, ALTERNATIVE STORES SUCH AS CURRYS TREAT CUSTOMERS WAY BETTER.

Dear Sir/Madam,

My names are Belmond Tanue. Please see purchase receipt below.

Please this an official complaint. I purchased a computer on 12 Jun 23 as a present for my family, however the computer did not meet the need of my family. I took the laptop today 19 Jun 23 for exchange but the store manager would not listen to me, rather threatens me with the security personnel. The laptop is currently in the store( Colchester branch). My family wanted an office computer, however I mistakenly purchased chromebook. My interest is to exchange the laptop rather than refund. I have been a loyal Argos customer for many years and have never returned or defaulted payment. Please could I kindly ask that this issue should be resolve as soon as possible as my family need a laptop to study and work?

Acer 314 14in Pentium 4GB 128GB Chromebook Bundle - Silver

200/1571

Payment Method(s)

Payment Type: Cash

Amount: -£100.00

Payment Type: Card

Amount: -£169.99

Card / Iss No.: **** **** **** 7549

Credit: 6m Buy Now Pay Later 10060

Your assistance is greatly appreciate in advance.

Kind regards,

Belmondo

Email:[protected]@yahoo.co.uk

Date of complaint as concerns customer service at Perry Barr shop on the 15 th of May.

Having processed my warranty claim for my Spear and Jackson lawnmower which was purchased under order number Ft 136591 on the 1st of April 2021 through Core service support, I was advised that my claim was totally valid and entitled thus to a refund or a replacement mower from any store. As the above was the most convenient I attended there.

Before doing so I went on line and established that there was no direct replacement available so I contacted your company (please do not ask which particular department as I do not remember) It took me some 30 minutes of listening to the menu and making a selection only to be cut off as lines were busy or ending up with the wrong selection for my query which was as no direct replacement was available what were my options?

I eventually was able to speak to agent called Sikesco initially he said that I should refer the matter to Spear and Jackson. I respectfully advised him that it was through Core that I had received confirmation of my claim being valid. He then confirmed as there was no direct replacement I could exchange it for another make and pay any balance that might be applicable. I stated that as it was not my fault that the mower had failed and I did not see why I should pay the difference. He then agreed that he was able to offer a waiver difference of up to £30.00. The difference was in fact only £25.00. He stated that the store would be able to apply the waiver themselves.

When I stated this when I was in the store the manager (Jerome) quite abruptly said he could not care what had been said to me and refused to honour the difference. as you can imagine I was not very pleased with his stance/attitude and suggested he rang the person I had spoken to himself. He did not and passed the problem to a staff member. She tried ringing but was constantly on hold. As some 45 minutes or more had now passed I agreed to pay the difference under protest with the proviso I would be contacting yourselves to resolve the matter. I found the manager to be completely offhand and thus was very displeased with his customer service whilst keeping my composure in hand.

Yours

Adrian Ames

Saturday 22nd April 11:40 Urmston Manchester Reg EA71 OTU parked up, close to a mini roundabout junction on a railway bridge overpass - oncoming drivers blind to the fact that vehicles are trying to pass your driver's long wheel base van on the wrong side of the road...when confronted by other road users as well as myself - couldn't care less.

Until I got my camera out to record, then quickly set about driving off...

Registration PJ20 TYD van driving in incorrect lane at Staines Crooked Billet junction on 06/04/2023 at approximately 1600hrs. At the last moment the driver cut across into the lane I was in causing me to emergency brake to avoid collision. Driver then accelerated hard and went from lane to lane on the dual carriageway overtaking on inside lane etc. Not safe.

I ordered a washing machine on 2/2/23 and was told delivery in 7 days. Then informed delivery only on the 3/3/23.I took a day off work on the 3/3/23 to be at home for delivery. At 9am on the 3rd I got an email saying due to a problem with the system my order was cancelled and I would not GET my machine. I am very upset re this and feel Iam due some compensation for your not good service and bad customer service. Yours Sincerely .M.H.

good morning, I purchased a design a friend horse for my granddaughter for her birthday nearly a year ago, and I'm afraid the horses reins have started to spllt into 3 pieces even the part that goes over the horses head. When I have asked my Grand Daughters friends some have said it has happen to there horses reins.

My Granddaugher loves her horse, and has lots of other items in the range, I was wondering if I could get a replacement. She would be thrilled if she could.

I await your responce with a positive outcome.

Regards Mrs Gregory

Argos Online UK

10 January 2023·Authorisation

- £20.00

________________________________________

Paid with

(NAT WEST BANK PLC x-3018)£20.00

Send to

Jamie Stacy

12 Cawthorne Grove

SHEFFIELD

South Yorkshirey

S80ND

United Kingdom

Transaction ID

7BR769538J6925835

Seller information

Argos Online UK

Invoice ID

[protected]

Purchase details

Argos Online Order

£20.00

________________________________________

Total£20.00

Good Morning Team,

We purchased a NEW television from you on the 10th of December which we received on the 17th. When connected we found that the screen had a large white patch across the screen. My partner called customer services and they kindly arrange to swap the television out. Thank you.

We waited for the replacement television and when received we noticed that the box appeared to have been resealed.

On opening the box and unpacking the television we noticed that one of the brackets which holds the base stand was already screwed in.

We proceeded to plug the television in and noticed that there were dark patches in the corners and an obvious line from one side of the screen to the other.

My partner called customer services and was shocked to be told that when a television is swapped out it is swapped with one that is reconditioned? Since when would you purchase a brand-new television that arrived faulty to be told this? We purchased new and in faith believed that we would receive new.

We were offered another swap which is not what we want (Another reconditioned unit). My partner decided to request a refund.

There was no offer to try to sort the issue out and the call assistant was quite rude which is something we would not expect, and to further add we have had to now waste time, now 3 occasions waiting for a television to be collected.

We have used Argos on many occasions and am suprised at the lack of support on.

We would be happy if there was something that could be done in way of compensation to ensure our future custom.

Pleased find attached images.

Thank you,

Linda