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ARCO Customer Service Phone, Email, Contacts

ARCO
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1.5 2 Reviews 171 Complaints
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ARCO Complaints 171

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C
2:08 am EDT

ARCO Political flags

I do t want to see any political flags whole I'm trying to get a new tank of gas. You've lost my patronage, forever.

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R
8:11 pm EDT

ARCO Gas

I put gas in my brand truck at Arco on Temescal Canyon Rd and the Fuel was bad. I was stuck on the road for six hours. It cost me 800 dollars so the Toyota dealer could drain the bad fuel from tank and flush the lines. I gave a sample to the manager. The seem to be ignoring my problem, on the next day there was yellow tape around all the gas pumps. I dont want to the this to court, but it looks like it my only help.

Desired outcome: I want my 800 dollars back plus the 41 I paid for gas

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7:51 pm EDT
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Purchased 23.149 gallons unleaded 7/3/21 2:33pm Price on pump #7 was 3.959 per gallon Charge @ pump was $91.65 plus $.35 total charge was $92.00. Debit authorization code 186050. Bank account was charged $100.35 for debit card #8137. Please review this transaction and advise when you are going to make an adjustment of $8.35 on my account. GP Woertendyke...

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3:38 pm EDT

ARCO I was over charged

I will never use an ARCO or BP service provider again. The lack of effective customer service you provide is maddening.

In April I visited an ARCO AM/PM. I was double charged for a single transaction.

I placed a trouble ticket using the 800 # provided on my receipt.

I was placed in contact with the store manager who did a through investigation to determine I had indeed been charged twice. She basically said it was my own fault. The best she could do was give me a store credit. This was not helpful resolution - as this is a store I don't use frequently. It's 900 miles from my home. She said she would get back to me regarding a direct refund. She never got back to me. It's been more than 2 weeks.

The multiple customer service 800 #'s provided on-line all direct me to the 800 # on my receipt. The agent was not helpful. He has no knowledge of this particular store and cannot help me with direct refunds.

How can I get refund if I was clearly double charged?

Thank you in advance for your help.

Dave Howard
[protected]
North County SD, Calif.

The Charge Occurred on the 10th of April 2021.
@ AM/PM # 7108, In Redding California
Invoice # 646587
BP Site ID. 1728617
Seeking refund for the amount of $17.41

Desired outcome: Full Refund of the over charge.

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Workingman951
, US
Nov 09, 2022 10:43 pm EST

I too have been overcharged and even though I cought it the cashier said he can't fix the price or even tell me his bosses name. He did not provide me with a receipt. It was the ampm on Mccall Blvd in sun city ca.on Nov.9 2022 at 7:06pm. His name was Michael should all be on camera.

If not resolved you will lose a customer. Even though its a small amount its principle, we work to hard for our money to be token advantage of.

Zach Mullins

workingman951@Gmail.com

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R
4:55 pm EDT

ARCO Fuel/Gas

Hello I bought Gas at pump # 2 in December. It was bad fuel and my new truck died. I was stuck for 6 hours on the road . my truck was towed to the Toyota dealer and it cost me $803.00 to flush the lines and drain the tank almost damaged the engine. I also paid around $43.00 for the bad fuel and $ 61.00 dollars at Chevron to clean out the bad fuel -super unleaded . I have been calling Arco and they are ignoring my request for a refund. This was not my fault.

Desired outcome: Pay for the repairs and fuel

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6:42 pm EDT
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ARCO Fuel

I was really low on gas with my 10 year old son. My cars info told me I had 10 miles until I was on empty and I still had to go 13 miles after that to get home in concord. I stopped at Arco in Richmond Parkway at about 6:30 yesterday 04/27/2021.

I put every penny I had which was $5.11 Into my tank. When I started my car up it still said I had 10 miles till empty. I have a 2009 Lexus rx350 and the gas info function is super accurate. So I put over a gallon of your gas in and did not get a single mile added for your gas I put in.

Next time I will choose to go to chevron or to run out before I will use arco again.

I believe you are scamming people everyday with your gas hustle and I plan on letting 7 on your side know about this.

Good day

Desired outcome: Refund and look into your gas hustle

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7:30 am EDT
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I have been refueling at the ARCO gas station, that is located on Mariposa Road; in Victorville, CA. for over 10-years; now, and recently; I have been having trouble with getting my change back from the Cashiers/Attendants. One Cashier; named Ulices is blatant about keeping any and all coins, and has withheld almost a quarter in change from me... a few...

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N
8:25 pm EDT
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ARCO Unethical behavior by employees

On 04/05/21 about 3:00pm I pulled into my local ARCO at Rancho Bernardo RD & Bernardo Center Drive in San Diego, CA 92128. In front of me at the first pump was a car not pumping gas, just parked there. The driver was talking to another woman who was leaning into the passenger side window and they were just talking. I pulled in behind the car and asked if they were leaving so I could move up. They both got extremely angry and agitated and told me to pull around them. I asked why they were parked talking when many cars were waiting. They were insulting and then both left the car parked there, and went into the building. My brother went inside to pay for our gas, but the cashier said "My boss said we can't serve you because you disrespected our boss." So those 2 women both worked at this station! I'm 82 and disabled. I was in shock. They should not talk to customers like this. And why block a pump and chat? They deserve to be reported for this behavior. Thank you. Nancy Zone
[protected]@san.rr.com. 16339 Gabarda Rd. SD 92128. [protected]

Desired outcome: Please respond as to how these employees were addressed by their superiors.

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R
9:14 pm EST

ARCO Gas

I have a 2020 Toyota Tacoma which I filled up with unleaded gas at an Arco gas station. It was not gas or properly mixed gas, my Truck died as soon as the old gas ran out. It cost me $900.00 dollars to take off the tank and flush the lines, and put new gas not at Arco. The chemical at pump #2 damaged my gas lines on the outside plus I was stuck for 6 hours on the road waiting for a tow truck. I have not heard back from Arco yet only twice they contacted me. My name is Rick Harrington at [protected]. The Gas station is located on Temescal Canyon in Corona Ca 23760

Desired outcome: I really want my money back and the gas to be paid for its a brand new truck

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6:03 am EST

ARCO AM/PM convenient store

January 6, 2021
12:50 am.

To: The Management
ARCO Gas Station/Convenient Store
Santa Monica/Vermont

Re: Complain of Rudeness, Arrogance and Disrespect to Customer

I just like to complain the rudeness/disrespect, arrogance of one of your employee, Ms. Eliza (cashier) against me. This happen Jan. 6, 2021 12:50 AM.

As I entered ARCO (Santa Monica / Vermont) convenient store immediately she call my attention of no mask, no selling.(her voice there's anger I could feel the way she talks) I said I'm sorry. I forgot about it. And let me a buy a mask from the store. I knew your selling Facial mask. After, giving the mask immediately she tell me the cost with stoic look and a stern voice. $ 1.80!

I told her upon checkout I'll pay for everything. She shove a cup for Coffee and told me the price for the large cup $ 4.++ something? Every time I pass by the Cashier counter with item in my hand she would tell me the amount and the total. I don't. know why she keeps on doing that. The rudeness, dis-respectfulness to your customer.

Your office should suspend this young lady for her arrogance and rudeness to your customer. I hope a one week suspension would suffice, this kind of behavior to your customer should not be tolerated by the management. I'll be sure be checking on her and your office action on this matter. Thanks.

Emiliano Castro
CP [protected]
4411 Lockwood Ave.
Apt 212 Los Angeles
CA USA 90029

Desired outcome: Suspension

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10:24 pm EST
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On Dec 22nd, 2020 I purchased a pack of Donettes Crunch. That made me ill. The Donettes had very nasty taste. The Donettes had expired the Dec 17th 2020. The # on the package is H [protected] 277 00: 39. An writing to inform you of this problem. I have evidence of the package. Am hoping the can be resolved in a fashionable matter. I also had someone else test the Donettes they also spit it out immediately.

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11:11 pm EST

ARCO Customer service

Visited Arco on Sherman way and balboa, Van Nuys, CA. Approached cashier since I have been a customer for 15yrs even though I know management has changed. I asked him if he can turned on air pum for the window and wanted me to approach the window. He said by law we can't. He had been from one of many Gas stations I used on many occasions that not only has denied or heavy access. But also now with COVID refused to wear his mask. After telling him twice. He said he didn't care. This behavior is unacceptable snd puts ppl in the community and for ppl like him we are in the surge we see in.

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5:33 pm EDT
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I filled up my tank of gas on July 6, 2020. On 7/9/2020, I was driving to work, when the car started sputtering, I was able to pull & the car stopped. I had to have it towed to Valley Kia Dealership in Fontana, the car is 2 years old, 2018 Kia Soul, & still under warranty. They had the car for 5 days so I had to rent a car. The mechanic at Valley Kia in...

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5:51 pm EDT
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I wanted to exchange lighter I purchased a few days before for 6.99 it didnt spark. The night shift iranian man said you didnt buy it here. I said yes I did! He said when? I said the other night he said try again! I left him lighter told him to keep it and asked for 4 packs cigarettes. When I got home I only had 3. Looked at my receipt he charged me for 2!...

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7:04 pm EDT

ARCO No gas after payment!

On June 19, 2020 at approximately 1:06 AM, I stopped at the ARCO station in Tucson, AZ, at I-10 and Speedway Blvd to get gas. I gave the attendant (richard) ten dollars for some gas. When I went back, nothing came out of the hose. I went backin to complain and was told the "computer" shows the gas has been dispensed, however I did not get any, I have gotten a three day run around talking to different people. It seems nobody can make a decision on the 10 dollars here at this station. The phone number for the station is [protected].I was on pump #5. I just wanr my 10 dollars vack

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2:14 pm EST
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I went in to buy a coffee, got up to the counter, cashier didnt even look up from his phone. I said hello? He still didnt look up just said hello back. I waited for him to finally ring up my coffee, he said it didnt go through the first time, i tried again. When i got back to my car there were 2 charge notifications for the coffee. I went back in and he...

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5:06 pm EST
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I am a deputy sheriff for LA County. On 12/31/19 at approximately 12:55 am, I conducted a traffic stop in ARCOs parking lot. Manager Quincey and a female employee stepped out with cell phones to record me and called me a white racist piece of [censored] cop who had nothing better to do then [censored] with black people. I had never met them before. I was shock

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4:18 pm EST
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12/22/19 arco [protected] St#42211 till xxxx dr 1 tran#1029999 Csh 8 Started to use card. Noted it said $1 more for credit cards. We were going back to the airport and needed only $11.03 worth of gas, so, we paid cash. I gave my husband a $20 bill to take in. He forgot to get the receipt and returned to pick it up. Receipt says change was given for a $100...

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7:16 pm EST
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Your store employee brenda. If she thinks if she owns that store ? I never seen that attitude to behave with customers. Every time in other gas stations just help them nicely. But here the way of talking she doesn't want to help first. She wants to talk to other employees first then if she free to help then customers. I asked here scratch cards but saying...

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12:03 pm EST
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I accidentally spilled my coffee at cashier counter, male employee /owner came out and started screaming in my face . Repeatedly saying that I have spilled coffee everyday, pointing his finger in my face, screaming over the top of me while I was trying to reply to him. There was 7-8 other customers in the store, it was very humiliating for me, especially...

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About ARCO

Screenshot ARCO
ARCO (Atlantic Richfield Company) is a petroleum brand known for providing fuel products including gasoline. They operate numerous gas stations across the US, offering regular, mid-grade, and premium unleaded fuel options. ARCO is recognized for its competitive pricing and self-service stations.
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Overview of ARCO complaint handling

ARCO reviews first appeared on Complaints Board on Oct 25, 2008. The latest review Price gouging and deceptive practices was posted on May 22, 2024. The latest complaint failure to print gas receipts at dispenser was resolved on Aug 06, 2014. ARCO has an average consumer rating of 1 stars from 173 reviews. ARCO has resolved 19 complaints.
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  1. ARCO Contacts

  2. ARCO phone numbers
    +1 (800) 761-9670
    +1 (800) 761-9670
    Click up if you have successfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 761-9670 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number
    Prepaid Gas Card
    +52 664 423 2726
    +52 664 423 2726
    Click up if you have successfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 664 423 2726 phone number Click down if you have unsuccessfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 664 423 2726 phone number
    Mexico, ProFuels
    +52 656 686 2228
    +52 656 686 2228
    Click up if you have successfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 656 686 2228 phone number Click down if you have unsuccessfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 656 686 2228 phone number
    Mexico, Del Rio
    +1 (800) 322-2726
    +1 (800) 322-2726
    Click up if you have successfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 322-2726 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number
    Customer Service
    +1 (800) 348-7959
    +1 (800) 348-7959
    Click up if you have successfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 348-7959 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number
    Fleet Card
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  3. ARCO emails
  4. ARCO address
    19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States
  5. ARCO social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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