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1.5 2 Reviews 171 Complaints
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ARCO complaints 171

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5:14 pm EDT
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My 14 year old daughter went into an Arco in Tacoma and there was only one older possibly Indian male on duty. He called her beautiful and asked if she needed to go to the bathroom. He handed her a key and held her hand. The bathroom didn't lock and she was scared. She called me and I had her leave with me on the phone. She said he kept talking about how...

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2:20 am EDT
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As I approached the teller to pay for gas at 10:46 pm the teller told me that the register is close at 11 but I asked nicely that it’s not 11 yet then this old guy told me without respect to get my [censored] a gas somewhere like tf is wrong with this kind of employee like smh what a world we live in I would love to hear anything about this I been a loyal ga...

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2:27 pm EDT
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have a complaint about the Manager Jenniffer and the guy that works at AM PM store located at 9320 Mira Mesa Blvd san diego ca 92126. I walked in the store at 10:20 am as I do daily for coffee, breakfast and hot water today and apparently while getting hot water a few dropped of water ended up on the floor due to the positionn of the water know. The...

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1:07 am EDT
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ARCO Employees rudeness.

Arco on ward street salem oregon rude customer service old white man needs to learn customer service if he was had some sense 😉 he could be making tips I usually tip at gas stations. from the get go came up to car no personality not a hi I said to my husband there goes his tip. My husband said it's cold he is old we don't know maybe he is hurting I thought ok your right I will tip him so I went in paid it stunk sooo unhealthy in there I put on my mask the guys behind counter rude talking in their language not a hi or thank you we help to pay their wages I realize the state of our country and 😉 your hardup for workers but come on please hire people that treat your customers with RESPECT 🙏 dignity. I go out the guy ask for ticket I told him the guy inside kept the ticket he says you can't leave with out the ticket actually we could have cause we did pay the police could look at the tape see we did but we wanted to go by the rules BUT your employee needs to learn the words please& thank you! It's how you talk to a customer if you give them respect they will give it back he was sooo scuffy looking like he was a homeless man working there. There is not anything wrong being homeless but your appearance cleaness shaven clean. not dirty looking beard. or scuff on face is not nice when working out in the public. To many other places to patronize with great customer service clean environment where I rather spend my money Date 5/21/2023. Sunday evening about 7.30pm. Never patronize this Arco again. Thank you! Lancaster & ward street.

Desired outcome: Like a call [protected]

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1:26 pm EDT
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ARCO Fraud

Your arch station at 475 mountain in upland valley is robbing people by tampering with the pumps they stole 15 dollars from my wife May 12 2023 .pump bump number 3 I went their and took photos of all the pumps and the seals have been removed from all the pumps but 2 pumps. I filed a police report with the upland police and I talked to a man that claims he is the owner. He drives a black tasler I have his photo and photo of his car. They some way stop gas from going into your car but they are still running the tank like it’s putting gas in your car. Site is ARCO 2275950 I went to their station down the street and all the pumps their have been tampered with as well I want my money back they need to be closed up for doing that all the stations on that street have seals on each and every plump

I have photos and police report calvin butler [protected] [protected]@yahoo.com

Desired outcome: They need to be closed up and I want my money back

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6:29 pm EDT
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A few weeks back, I walked in to the banning arco to get gas. As I was attempting to pay, the cashier immediately was aggressive with me. Saying "I ain't taking your raggedy as money" I was shocked and said"are you serious right now?" He said "you heard me [censored]" there a manager on site that had to came and ring me. I told them the way that he treated me...

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3:15 pm EDT
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Did something happen to the old manager? Is he okay? If he is then he needs to come back to 1609 Valley Blvd Colton CA Because the new manager has such mess at the store. Her name is Esperanza. I’m a regular and I don’t understand if the issue was a problem with the old manager then you have a much larger one now I won’t be a regular much more

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5:57 pm EDT
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ARCO Gas purchase

I stopped at ARCO gas station at 11925 SW ALLEN BLVD Beaverton, OR last night April 6 at approximately 9:30pm. I have purchased gas at this station before and had no issues. Last night was a different story. I went into the store and there was quite alot of people in line. I grabbed other merchandise and eventually made it to the cashier. I told him $20 on pump #3. He rang up my snacks then asked me how much gas and which pump my vehicle was at. I repeated my request to him, he rang it in. Then I paid him in cash grabbed the few items I bought and immediately exited the store. As I walked to my truck I could see that the pump was disconnected already and I thought to myself that the gas should have still been pumping since I had just told them how much I wanted. I got to my truck and looked at the pump readout. It read $20.00 and had pumped a little ovee 5 gallons. I started my truck and because I knew exactly where the needle on my gas gauge was, when I started my truck the needle did not move even a millionth of a fraction. Giving the benefit of the doubt I waited for the needle to move once I started driving. Again nothing happened nothing moved. My only take on this is that the employees at the Arco station on Southwest Allen Boulevard in Beaverton Oregon ripped me off and did not pump any gas into my truck. I am dead certain of this I know my gas gauge and I know how much gas I use driving from my friend's place in Beaverton back to my house in Southeast Portland and just now I had to buy gas again I filled up my tank because it was on empty. When I pulled into the Arco station last night my needle was just over a quarter tank when I got into my truck today to go to work my needle was about at 1/8 of a tank I did not get $20 worth of gas at that Arco station last night they ripped me off and I would like a refund

Desired outcome: $20 refunded to meGuana Skaife6472 SE DUKE STPORTLAND, OR 97206

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8:42 pm EDT
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Monday, April 3, 2023 4:45PM Purchased fuel on 99th St in Vancouver WA at the ARCO and when finished the pump did not print a receipt. Entered the store to get a copy and they were unable or unwilling to print a receipt that was readable for fuel tracking. I specifically asked to have the receipt printed from a different printer and was told that no other...

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4:05 pm EDT
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ARCO Scam

Station Address: 1202 E Yorba Linda Blvd, Placentia, CA 92870

Date of Incident: March 8, 2023

Time of Incident: Between 10:00 AM - 10:45 AM PST

SCAM ALERT! My mom visited this ARCO location and went in to give cause in order to fill up $40 worth of gas. My mom clearly counted out one $20, three $5 and five $1 bills and told the male cashier she was filling up $40.

He took her money and turned around and placed some money in another drawer and turned back to her and showed her only the smaller denominations. The $20 bill was missing. She doesn't speak well English so she just assumed they set it to $40.

She went out to fill her tank and the gas stopped at $20. She went back in to ask about it and the 2 male cashiers said she only gave them $20. They then called 2 other female workers and they all denied her and asked her if she wanted to "look at the computer". She said no because it wouldn't prove anything as they probably only entered $20 in the system. She was very upset and yelled at them but did not get her money back.

I would like some action taken on this location as many others have reported similar issues even dating back 4+ years. I believe this is not only customer abuse but elderly abuse and discrimination performed by this station as they took advantage of my elderly mother who doesn’t speak English as her first language.

I have contacted ARCO customer relations regarding this issue on the same day, March 8, 2023 and received a response back stating this location is owned by a Dealer and the Dealer is responsible for all aspects of their business. I was told the Dealer should reach out to me to resolve this issue but they have not. I have followed up on March 15, 2023 and was told the issue was escalated to the Dealer yet again. Today on March 24, 2023, I still have yet to receive any response from the Dealer to resolve this issue.

Desired outcome: This location should be shut down or the dealer needs to face some repercussions regarding the scam they are allowing to happen at this location for several years now.

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T
11:59 am EDT

ARCO Still did not get paid will not answer me

So I started working in at Arco in Lake Havasu city in February I worked for one week, and I quit due to the fact that the lady that was training me was on my register and not training me outside constantly and sitting me outside so my register was coming up short when I had to work with her and I wasn’t gonna work for free so I waited for payday to get my check. I was told that my bank info they couldn’t except it. I needed to open a bank account. I got a different bank account still have not get gotten paid and nobody will answer me. It’s just unacceptable I’m a single mom I work 32 hours and I need someone to reach out to me please.

Desired outcome: Just to be paid my 32 hours that’s it. It’s been over. It was in February. This is almost the end of March. It’s been a month.

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S
2:17 pm EST

ARCO AMPM freshly made Breakfast burrito

To who. This may at Arco.

I sebro. Graves has gotten sick do to food sold at your place of business at 11711 air express way

Adelanto,CA. 92301

The breakfast burrito made fresh by this facility was dated 2023/21/01 purchased on day and date of 03/05/2023 = 1month and 15 days.

Not only was the date wrong but it was sold as hot food using food card.

Actually was a cold product In the hot food cart hot and for that reason is why .

Cerely yours

Without the sin

Desired outcome: What are desires can you be more specific.

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9:39 pm EST

ARCO Propain

For over a year now we have been trying to get propain at the arco off hwy 34 in Albany, Oregon but the man tell's us each and every time that there is no propain - it makes you wonder if the manager nows what he or she is doing - I can't make up my mind if they really always are out of propain or if they just don't want to pump the propain or if the manager is really that bad of a job. No propain in a year or more, someone needs to check into that.

Desired outcome: get more propain or someone who will be willing to pump propain - have a talk to the manager about not having propain .

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3:18 pm EST

ARCO Price gouging

I recently pulled into the ARCO Gas station in Woodburn, Oregon off of Highway 5, I asked the attendant to fill it up. I had checked the price at the Gas station across the street, it was $3.79 a gallon. There was a line so I saw the ARCO and decided to go there, figuring their prices would be about the same. I did not see the price posted. When I got my receipt, I was shocked to say the least, they are charging $6.69 a gallon. Our total came to $145.35 which I have never ever paid that much. It should have been $82.35 at $3.79 a gallon.
I feel they are intentionally overcharging. I have since looked online after being cheated, and there are 51 complaints against this station filed with the department of Justice.
I feel they are really giving ARCO a bad name as a rip-off!

Desired outcome: Refund for my overpayment due to their price gouging. To fine this owner or to stop letting him do business with Arco.

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cinesk
Priest River, US
Apr 30, 2023 2:51 pm EDT
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Price Gouging!

We were on our way home from a beautiful road trip through Oregon and needed gas while going though Woodburn, OR off I- 5. We checked at the Chevron station and then saw Arco and decided to pull in there as we have always had excellent experiences with them (and most often the same or a little less price per gallon. Because in Oregon they pump the gas for you, we did not see the price per gallon. We had to ask for a receipt, and placed in my document book where I keep records of our trip. 50 miles down the road I looked at the receipt and was shocked to say the least, they charged us $6.69 a gallon, which I felt certain was an error. Our total came to $164.62! It should have been $95.61 at $3.89 a gallon. I called and left a complaint with the manager and have never heard back.

Are they intentionally overcharging? Seems so, as I have since researched complaints, and they have many. This doesn't seem legal and is definitely not morally okay or good business practice. I feel cheated and violated. Unfortunately, I will never visit an Arco gas station again because of this management's decision to cheat his customers. They have tarnished ARCO's reputation.

I would like a refund for my overpayment of gas $69.11 due to their price gouging. A fine administered to the owner and/or refusing him an Arco ownership license would be desirable.

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1:33 pm EST

ARCO Arco California yelp reviews, available for video payments, to, review:

Yelp reviews are now available to the public:
Micah Walter McConnell, 2017 to present day 2022 @ 600 Morgan Street, Santa Rosa, California, 95401 % family law state of California % criminal law state of California:
Please accept payment for video reviews at the locations listed by yelp reviews and yelp business, state of California:
Reviews by yelp available to the public today, which is: 01/24/2023
Micah Walter McConnell
Ca d1976571 2025, dob 05/22/1982
Sonoma County resident
California resident
Age 40, male

Desired outcome: Yelp Reviews and Yelp Business:CA/Advertising

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10:28 am EST
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ARCO Refused to serve me for looking white, I am not white!!

At the station on Evergreen and Cesar Chavez Avenue in Los Angeles, the clerk refused to pump the gas after I asked him for a receipt. He spoke in Spanish with another employee calling me names then I let him know I speak and read Spanish, and that I had been recording the whole incident.

Now can I get someone to talk to me or do I just call KTLA and tell them ARCO refused to serve me for being white looking, a violation of the 1989 UnRuh Act of California!

Victor Price

[protected]

Desired outcome: Talk to corporate, fire that guy and apologize for hiring racist employees

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4:24 pm EST
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ARCO Gasoline receipt

Hello,

This is not a complaint but a request. I would like to request a gasoline receipt from 11/27/22. The amount was $43.75 at station number 42612, AM/PM in Oxnard, CA. The credit card used was from the Ventura County Community College District, Oxnard College, ending 4210. Please let me know if you need anything else.

Thank you,

Lori Jay

Oxnard College Athletics

[protected]@vcccd.edu

Desired outcome: Receipt

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4:47 pm EDT
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ARCO Rude and nasty employees

I went to arco on 11/03/22 at 1000 am on 7260 s las vegas blvd las vegas nv 89119. Went in to do some shoppng, did not see anything I liked so started to go out the door and one of the arco employees asked me if I had purchased any ice or water isaid no, this very rude and nasty employee said tome what I had in my cup whichi was carrying. I said it was diet coke showed her the cup and I said that I had got that at my home. I also told this rude and nasty employee that I have never purchased any water or ice at arco. She said to me well I was just checking. I told her that perhaps she should be asking other people not me and I left the store. This rude and nasty employee is black and she had her hair in a bun. I do not know her name but I am sure you can figure out who she is. I do not appreciate her talking to me in such a rude and nasty manner. I will never buy anything else at arco. You have lost my business, and my fianceeand my friends will never shop at arco either. We will go to your competitors 7 eleven terribles and smiths grocery stores. Your prices are outrageous, your employees are very rude and nasty

And you never have anything on the shelves. Signed with anger and disgust

Marie robbins. Also whoever this employee is she should be fired.

Desired outcome: my desire is that rude nasty employee should be fired

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12:10 am EDT

ARCO Incredibly rude, terrible customer service!

It was late 10/19 or early 10/20. Not sure since we never got a print out receipt & the store was "closed" according to Arco worker.

Arco at 42638 Redlands Boulevard, Redlands, CA, USA

We stopped to get gas & use the restroom. My 80 yr old mother asked the only arco worker walking about. He told my mother the store is closed. As my mother turned & was telling me (I was sitting in passenger side w/ door open) we can not use the restroom, store is closed...I can hear the guy saying "asian", "cockroach". I was not sure and did not believe that he would be saying this to my 80 yr old mother's back so I ignored the comment thinking maybe he was talking about something else.

When my husband heard from my mother that the store is closed he made a comment about most gas stations are closed when travelers need to use it the most. The arco worker started making rude remarks like "if you don't believe me it is closed, check it yourself", "you are a man, you can go in the bushes", and I heard my husband said "don't you call my wife names" when he apparently called me "asian [censored]". I did not hear this but my son did which confirmed to me that he earlier called my mother asian cockroach! He provoked violence with my husband by calling him a "pussy" egging him he "won't do nothing" calling my husband a "coward", every other word coming out of his mouth was the "F" word or cuss word, "can't you read, the store's closed!", "You are talking to the wrong guy", saying things like it is not his job to talk to us. My husband said he will report the guy and he should not have this (customer service) job. The arco worker said "go ahead" and file a report and that he will still be working there.

This worker was very brazen so I looked up the rating of this Arco online and found that we are not the first to get this kind of horrific service.

We were going to report to the owner but apparently other customers have already done that and nothing happened. So, this is a formal complaint for corporate to look at.

Often no receipts printed at gas pumps. Poor customer service.

Some others mention of drugs (we were the only customer at the time & did not see this) are common complaints at this particular store from other customers.

This place did not feel like a safe place of business after this encounter.

Owner need to hire quality workers who at least like their job or people.

Desired outcome: Corporate spot check this store incognito and verify the quality of service this ARCO store is representing your brand. This owner need to be accountable & fix problems.

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9:42 pm EDT

ARCO Druggie/criminals constantly/daily in the parking lot completely stoned and violent.

The Arco at 103rd Ave. and Grand Ave. is a disgraceful criminal hangout. It has been for a long time and management ignores it.

A trained security guard needs to be hired.

I went to the Arco at 8:43 pm and saw 4 druggies (they're not hard to spot here.)

Went inside and told the cashier. (Her name is Lorenda.) She looked up at the camera and said, "nobody's there.") The camera is not even aimed correctly.

I asked her to come to the window in the front of the store where the druggies were easy to see. She said, "my boss is here in the morning."

That is shameful! Inside of the store one of the druggies wanted to fight me for no reason.

Doing business anywhere in America is a privilege, NOT a right.

I'm on the verge of getting together a boycott of the Sun City of Arco. (I can do it. I've succeeded before.) Then I'll start looking into the contract with the City and State to see exactly which provisions/regulations you are violating. Then I'll contact our local newspaper which publishes these stories regularly. Then I'll contact our local leaders/politicians. (I've done these before and they work.) signed, GAW

Desired outcome: A trained security guard needs to be hired. They should coordinate with the Police and our local Posse. You should do whatever it takes to remove the Criminals/Druggies.

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Update by Gregory Wolf
Oct 28, 2022 9:45 pm EDT

I forgot to write that Sun City is a suburb or Phoenix, AZ.

The terrible Arco is at 103rd Ave. and Grand Ave.

Enough is enough! This must stop now!

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About ARCO

Screenshot ARCO
ARCO (Atlantic Richfield Company) is a petroleum brand known for providing fuel products including gasoline. They operate numerous gas stations across the US, offering regular, mid-grade, and premium unleaded fuel options. ARCO is recognized for its competitive pricing and self-service stations.
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Overview of ARCO complaint handling

ARCO reviews first appeared on Complaints Board on Oct 25, 2008. The latest review Price gouging and deceptive practices was posted on May 22, 2024. The latest complaint failure to print gas receipts at dispenser was resolved on Aug 06, 2014. ARCO has an average consumer rating of 1 stars from 173 reviews. ARCO has resolved 19 complaints.
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  1. ARCO contacts

  2. ARCO phone numbers
    +1 (800) 761-9670
    +1 (800) 761-9670
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    Prepaid Gas Card
    +52 664 423 2726
    +52 664 423 2726
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    Mexico, ProFuels
    +52 656 686 2228
    +52 656 686 2228
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    Mexico, Del Rio
    +1 (800) 322-2726
    +1 (800) 322-2726
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    Customer Service
    +1 (800) 348-7959
    +1 (800) 348-7959
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  3. ARCO emails
  4. ARCO address
    19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States
  5. ARCO social media

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