SUBMIT A COMPLAINT

Arby's Restaurant Group Customer Service

1
Complaints256
Pending0
Resolved1

Arby's Restaurant Group, Inc.

1155 Perimeter Center West
Atlanta
Georgia
United States - 30338

Customer Support Phone Numbers

+1 800 599 2729(Guest Support) 34 16
+1 800 984 8289(Experience Feedback) 12 18
Plus

Arby's Restaurant Group Complaints & Reviews

Arby's Restaurant Group / employment

Am
Apr 24, 2019

I was fired after i threw up twice and did not get manager approval to leave despite informing them that I could no longer legally be in the kitchen for the next 24 hours. I've witnessed multiple ill employees who had to throw up in the trash can on backline cold side and slicer and keep...

Arby's Restaurant Group / customer and employee

Sh
Apr 24, 2019

I have been in our establishment in bolivar mo quite a few times, but that has stopped as of last night, Your manager there Jaclyn Green should not be a manager. She yells at her employee's all the time. And last night was the end of our going there. She yelled at the young girl in drive...

Arby's Restaurant Group / hair in food

Er
Apr 23, 2019

I understand the occasional hair that may fall but tonight, 4-23-19 at about 5:29:24 pm my husband, myself and his mom ordered sandwiches and potato cakes to go. My husband pulled hair out of his mouth 2 seperate times from his sandwich and I pulled one off the potato cake that I ended up...

Arby's Restaurant Group / customer service

Ol
Apr 15, 2019

I am complaining about an employee named zoila lepez-cedillos I have never met someone so rude in my life she was rude to customers to her employees who are doing nothing wrong I've been going to the store for a long time and I love the employees there but as soon as she started working...

Arby's Restaurant Group / attitude

Ta
Apr 8, 2019

I stopped by Arby's for a little lunch They young lady gave me my food and no reciept. I asked for my reciept and she like slammed the window walked away and went to register at counter Came back with my reciept handed me the reciept with a attitude and I said sorry I bothered you she then...

[Resolved] Arby's Restaurant Group / raw chicken

Ta
Feb 19, 2019

2/19/2019 4:42 pm I ordered two chicken sandwiches then went home. I ate half of one of them and discovered it was under cooked it the center, brown & rubbery. It is the right piece in picture. My mother was eating the other chicken sandwich and stopped when she saw it was bright pink...

Arby's Restaurant Group / gyro-beef and turkey

Tp
Jan 22, 2019

I purchased one beef and one turkey gyro today at the Arbys in Cicero, Illinois and the pita bread was stale we couldn't eat them-to bad they did smell good, but I don't like to waste my money. The first time I decide to try something new and this is how it turns out. I thought Arbys wa...

Arby's Restaurant Group / bathroom issues

Sa
Jan 22, 2019

My daughter & son in law and myself went to lunch at our local Arby's # 7570 KAnsas. I only have an hour for lunch, but went to wash hands and ended up using the bathroom. There were a pair of pink panties behind the toilet that I went into, and then discovered NO TOILET PAPER. Then NO...

Arby's Restaurant Group / the service

Da
Jan 19, 2019

I just went to Arby's to over food for four people. I ordered four French Dip sandwiches, four apple turnovers (Which they yelled to the back to make sure they had four apple turnovers), four of your cookies, and two large curly fries. There were four or five bags when I left so I never...

Arby's Restaurant Group / service and food

Ba
Jan 15, 2019

I went to Arby's today on about 100 W 9000 S in Sandy Utah. I ordered a chicken bacon cordon blue sandwich meal. The girl at the window pretty much threw the bag at me, when I looked in the bag my fries were turned upside down perfectly, the sandwich, the chicken was like cardboard, the...

Arby's #5735, Torrance, CA / does not accept arby's gift cards

Ca
Dec 31, 2018

I have been giving my mom Arby's gift cards since she and my aunt were going to lunch at Arby's store #5735, in Torrance, CA, weekly for the last few years. All of a sudden, they stopped accepting the cards, saying that they were not able to process the cards. I called the...

Arby's Restaurant Group / arbys refused to serve me

Ar
Dec 18, 2018

I attended Arbys drive thru on stadium dr of Kalamazoo. The hours of operation are 10 am - 1 am and I got there at 12:54 am and they refused to serve me even though it says they were open. The lady operating the drive thru was very rude and disrespectful and she tried to lie to me saying...

Arby's Restaurant Group / overall food

Ch
Dec 15, 2018

Went to store # 6514 706 Plaza Dr Chesterton, IN 46304. Order # 0375 We ordered Italian Sub and Turkey BLT both with potato cakes and drinks. The Italian Sub was cold. The bread was stale. The cheese wasn't even melted. I loved this sandwich the last few times I have had it but if thi...

Arby's Restaurant Group / arbynator

Jo
Dec 10, 2018

i ordered the new Arbynator sandwich in Drive thru. After I received my food I continued driving and then started to open my food. When I opened the box the sandwich was on its side and looked like stuff was just thrown together in the box. It was really sloppy with all the sauces in the...

Arby's Restaurant Group / food

To
Dec 4, 2018

You've got the meat ok... Now just start putting it in the sandwich. It's all bread and very little meat.. Just like subway only more expensive... Prices have gone up and you don't honor coupons. All well and good that you remodel the restaurant. Looks nice but I go there to eat not to...

Arby's Restaurant Group / customer service.

Ma
Nov 29, 2018

My husband and I went to Arby's on Oneida street in ashwaubenon. I ordered a roast beef classic meal with a large motzerella sticks and my husband ordered a gyro meal. We sat there for 10 minutes and another couple came in and ordered. While sitting there they are telling everyone that...

Arby's Restaurant Group / poor service

Wo
Nov 1, 2018

Chippewa Falls, Wisconsin November 1, 2018 Mr. Rob Lynch President & CEO Arby's Restaurant Group, Inc. 1115 Perimeter Center west, suite 1100 Atlanta, GA 30338-5469 Re: Complaint Against: Arby's Restaurant Branch 307 Prairie View Road Chippewa Falls, WI 54720 Store I.D. No...

Arby's Restaurant Group / employment

Da
Oct 27, 2018

My daughter was an employee at Arbys on 3020 easton ave bethlehem, PA 18017 till they fired her because I went in there to ask about her pay… the didn't give her the right amount n said they will put her pay in her next check.. She is a minor I am suppose to speak up for her wen ur store i...

Arby's Restaurant Group / coworker

Zy
Oct 19, 2018

Osman Hernandez is a shift manager and has continuously bin making sexual remarks and gestures towards me. I have asked him to stop multiple times. He's bin talked to about it multiple times. It's to the point I'm thinking about quitting .its very uncomfortable. He's always point out...

Arby's Restaurant Group / bad service

Re
Oct 14, 2018

I went in the facility around 11:30 A.M. on October 10th. I placed my order and waited. one sandwich. I waited about 5 minutes.The girl who took my order asked, you had the sandwich, right. 2 or 3 more people came in and ordered, and received their food. Several cars through the drive-thru...

Arby's Restaurant Group / not honoring coupons

Le
Oct 9, 2018

From the Arby's App emailed to me was a coupon expiring 10/11/18 for buy one drink and receive a free signature sandwich, used it two days ago, went back today, the mgr. said we do not accept these, I told her that I used it before, she was rude, said that the mgr. did not know what she/he...

Arby's Restaurant Group / order for $4 meal on menu at drive thru... reuben meal

Sh
Oct 9, 2018

On 10/9/18 @ 2:41 p.m., I went to the drive thru window intercom to place my order. Order ID: AABJZG9AAGCX, at location #05989, 2501 Little Rock Rd., Charlotte, NC 28214. It was raining at the time. I was asked to repeat my order number three times in a row. I assumed "Twyla" didn't or...

Arby's Restaurant Group / restaurant closing early

Ro
Oct 7, 2018

On Friday, October 5th at 10:45 PM, I went to the restaurant in Centerville, UT (Sorry, don't know the restaurant number) for a drive-thru order. The restaurant was closed, although their hours reveal they were supposed to be open until 12:00 AM. This was not the first time I have...

Arby's Restaurant Group / having leaves blown in the parking lot at lunch time.

Na
Oct 3, 2018

On 10/2/2018 I went to Arbys at 6308 Capital Blvd in Raleigh, NC at 12:45pm. While waiting in the drive thru line, landscapers proceeded to blow the grounds. Blowing leaves, debris etc on all the cars in line. I had just got my car cleaned so I rolled down my window to say: Hey, don't blow...

Arby's #300 / david

Da
Oct 3, 2018

He's rude in don't know how to treat employee's or run the business. He lets the employees steal money to where prices keep going up every chance they get. When brought to his attention he gets mad at you for telling him it's going on. Mendy treats customers like crap and over charges them...

Arby's Restaurant Group / restroom

Bi
Oct 2, 2018

I was at your state blvd location using the mens rest room in fort wayne indiana 46805 The mens rest room has a slide bolt lock on main rest room mens door. When you slide lock there is no way to open from outside in case customer falls down gets hurt what ever. This is definatly a hazzord...

Arby's Restaurant Group / no arby's restaurant close enough

Re
Sep 29, 2018

Hi, Let me begin by saying that Arby's has been our favorite drive-in fast food chain for many decades since it first opened in the heart of Northeast Philadelphia (near Solly Ave and Roosevelt Blvd) when my brother and I were teenagers (We're now pushing 60 and 65). We first fell in love...

Arbys / messed up order

No
Sep 26, 2018

I ordered a double beef n cheddar to go. I left with my order and when I had opened my sandwich there was no cheese. I was incredibly disappointed and I satisfied with this experience. They charge rather high for their sandwiches and I received one with out a main ingredient. This is not...

Arby's Restaurant / restaurant's service

Sa
Sep 24, 2018

I went to the Arby's restaurant at Port Charlotte, FL 33948. I was told to leave. Because I wasn't ordering anything. They said I have 5min or they are calling the cops. Have me trespassed. I have ordered food there before. I went there starting using their plug in. To charge my device. I...

Arby's Restaurant Group / chicken bacon swiss sandwich

Da
Sep 24, 2018

I eat at Arby's store 5966 at 13220 Midlothian Multiple times a week and this is the first time I can can remember that I was not satisfied with the food I bought. I ordered a chicken bacon Swiss sandwich and it tasted as if there was hardly any chicken on the sandwich at all. I was very...

Arby's Restaurant Group / how rude employees are.

An
Sep 15, 2018

This has to be the worst experience I've ever dealt with in my life with fast food. Come in to dine n eat at 9:40pm which is 20 mins before closing time for diner. Asked employee cleaning windows at door entrance if was too late to dine in. She was sweet n asid of coarse. Order my food...

Arbys / sexual assault on a minor

Ja
Sep 12, 2018

Sexual assault on a minor Every Sunday morning Keith and Tony are at a store by there Plenty of times I see him touch her on the booty she even have a manager finger as if shes a manager just so the he make her feel important anything is that she's only work two days out of the week and...

Arby's Restaurant Group / screwed up my order

Mi
Sep 11, 2018

I ordered a #6 classic on a regular bun cause I'm allergic to onions, I asked the guy at the window before I drove off if it was on a regular bun & he yelled back at the guy in the kitchen & asked that guy & he said yes it's on a regular bun, I get to work & no regular bun it's on an onion...

Arbys / did not get what I ordered

No
Sep 2, 2018

Ordered food got home didn't have it all. Thought I would call instead of driving the hole way back there..I called 16 times got nothing but a answering service. The only recipe I was given was my credit card recipe. Witch was why I wanted to call instead of drive incase they just didn't...

Arby's Restaurant Group / the outside sign at your brooklyn center mn store

Je
Sep 1, 2018

The sign says now hiring Niggers and whores. I think this is the most disgusting and disturbing thing I have seen on a board of a place of business. I will not be returning to this location. I also think that manager should a stern talking to or some kind of discipline. I know this isn't...

Arby's Restaurant Group / food quality and consistency issue

Je
Aug 31, 2018

I LOVE Arby's! It's so awesome to have a fresh and healthy alternative to fast food. I always get the sliders, roast beef and chicken. Unfortunately, the last time I ordered a chicken slider, the chicken inside my slider was a super small chicken tender.. I understand the sliders are...

Arby's Restaurant Group / arby's cleveland road wooster ohio

Jr
Aug 28, 2018

My wife and I walked in to eat dinner. An employee was wiping down the ceiling with a cleaning rag right over the top of the open foods from the fryer. This was above the area they store the fries, curly fries and potato cakes. We turned around and walked out. The amount of contamination...

Arbys / #6 half pound beef and cheddar

Ma
Aug 24, 2018

We need to remedy this problem. I ordered a #6 the half pound beef an cheddar meal. This is one of my favs at arbys. I have had this great meal many times over. But, this time on friday the 24th, at your canton, ohio location on atlantic blvd. I was definately ripped off. I did not receive...

Arby's Restaurant Group / quality of service isn't very good and I always have to go back through the line cause my order is always wrong

Am
Aug 23, 2018

I am actually sitting in the drive thru at one of your stores in Louisville.Kentucky on Crittenden Drive because I ordered two of your bacon and beef n cheddar sandwiches I also ordered double meat on both which I was charged $2.00 extra each sandwich and when I received them they had the...

Arby's / chicken tenders

Be
Aug 21, 2018

On Friday, June 15th, between 12:15 pm and 12:45 pm, I arrived at the Arby's located in Edinburgh Indiana and ordered 5 pc. Chicken Tenders only. My husband and I ordered our food to go, but decided to eat there. When I was almost finished with my second piece, I took a bite and heard a...