The complaint has been investigated and
resolved to the customer's satisfactionResolved Arby's — extremly poor service
resolved to the customer's satisfaction
I submitted the same complaint on Arby's website four days ago, it said to be forwarded to the correct department, but no one bother to respond to me. So here I am.
On March 27th, I visited Arby's at N Oak Trafficway Gladstone MO. It was my first time to Arby's and definitely the last time. I ordered a bacon cheddar and a small drink, and my husband ordered a roast beef with a girl. About 1 minute later, she called us that food's ready. There were two burgers, but no drink. So I asked her for the small drink that I purchased, instead of giving me a container, she went inside the pantry and handed me a cup fully filled. To my surprise, it was filled with water.
While the girl was busy serving others, I told my husband that we should probably fill some lemonade by ourselves. So my husband went to the machine and started to fill using the same cup she gave us. Things began. The girl suddenly shouted at my husband in front of a couple of people, " If you want the drink, you gotta pay it here!" (Note that we ordered with her only 5 minutes ago).
You probably could imagine how embarrassed we were with all the people looking at us. I immediately told her that I paid for the drink and showed her the receipt. She then said I thought I gave you the cup and gave me another container that's supposed to be used for a small drink. No apology, no explanation at all.
As for the quality of the food, the bacon cheddar I ordered was cold. The bread was just cold, and apparently never roasted before serving. The lemonade (I would rather call it plain water), has too much water in it and it tastes like water. For a small drink of $1.71, it is definitely not worth it.
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