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Antrim Way Hondarip off artisits

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M Greencastle, PA Review updated:

Take your car there for an oil change, service or a check-up and you need to listen carefully because they will try to sell you something extra with fast talk and then deny they did it (for instance a detail service instead of a car wash - a difference in price of about $90.) My question to them is when a customer comes in with their car and signs a work-order estimate, only to pick up their car with a total cost of almost $200 over the estimate; shouldn’t they have been called first? Not this dealership!
They will aggravate you further when the manager answers his voicemail from you 3 days later with an attitude. Wow! I once thought this was a great dealership, and they were good I have to admit, UNTIL I had a problem. Then all niceties are gone – forget customer service. They lost this customer!

Responses

  • R
      Oct 10, 2009

    6 mins ago by Rational Person 0 Votes

    This person couldn't be more wrong in his perception of the Antrim Way Honda dealership and service. Of course they are supposed to try and sell you extra services, *thay's how a bisiness makes money to help offset exspenses like; medical ins. for employees, sick days, people who don't pay bill, property taxes, and the other 42 taxes I', m sure they pay.
    Compared with other dealerships, this woman alone has dealt with, these folks are the best. Maybe it's up to who's ox is getting gored. you don't like them fine, but don't malign them in print.
    Oh, by the way, the addtional $200 he mentions, what percentsge of the estimate was that?, What compenent of the bill did it address? You do know that LABOR alone isn't $15 /hour any more, tight? You need t be specific when putting negative info out on the web about a business that supports at least 25-35 families.
    So, they lost you did they? Fine. I drive 100 miles to use their service department., they have all my car's rceords electronicaly filed, send DISCOUNT COUPONS in the mail or by email.
    Things fixed right the FIRST time and I never get any attiude from any body. This dealership has taken care of me for 8 years, now. Ever since I took my USED Honda Pilot there.
    So, folks...Don't let this cranky cheap man, who probably thinks people can live on minimum wage, make your decisions for you. Call and meet the staff at Antrim Way Honda. You won't have a problem. Notice that this guy is only one with a beef about the place?

    -1 Votes
  • M
      Nov 01, 2009

    Wow would have to agree with the first review, the second seems like it was posted by a dealership employee, shocking... Antrim Honda is by far the worst dealership I have ever purchased from. What a mistake that was, it seems like everyday I run into another person who was suckered into there new facility only to find out they were ripped off in service, on accessories, or by the finance department. There is a reason why this place is on its last gasp and teetering on extinction. IT SUCKS!

    0 Votes
  • R
      Jun 09, 2011

    I have to agree with the first and last reviews. I have a 2008 Honda civic Ex that was to have a 10 year warrenty that don't cover anything. When you go to buy the cars there they tell you everything is covered for the extra warrenty that you pay for then come to find out nothing is covered. So they take the money and don't fix a thing on your car unless you pay them thousands of dollars. it bad when you can even driver your car cause the power steering pump broke in half driving down the road then the A/C unit don't work and none of it is covered with a car that is 3 years old.

    0 Votes
  • M
      Jul 06, 2011

    I agree with the original reviewer. My wife and I went there last year because we were thinking about purchasing an accord, which at the time was on top of our short list of cars we were looking at. Rather spending any time talking about the accord the salesman spent the entire time there just talking about all the extra parts you could buy through the dealership and instead of handing us a brochure on the accord he handed us a big catalog of parts the dealership sold. If he wasn't talking about parts he was busy putting down other car manufacturers, even though we were never considering the ones he mentioned to begin with. On top of the poor sales job rather than letting us test drive a new accord he brought up a two year old used accord and said we could just test drive this one because it was exactly like the new models, of which he said he didn't have any that were driveable on the road at the moment. Needless to say, we ended up buying somewhere else.

    0 Votes
  • J
      Sep 21, 2011

    These reviews are ridiculous.. i bought a new 06 accord from antrim way, and have literally no complaints. The dealership worked with the price so i could fit it in my monthly payments, and took my trade and gave me book value. not only did i enjoy my entire visit, when i went back and saw my car on the lot, it was fairly priced, not much mark up from the price they gave me at all. if you want a reliable car at a fair price, antrim is the way to go. if you are looking for a junker, and want to haggle price for hours, you may end up like the first reviewer and leave upset. some of these other reviews don't even need a response... "On top of the poor sales job rather than letting us test drive a new accord he brought up a two year old used accord and said we could just test drive this one because it was exactly like the new models, of which he said he didn't have any that were driveable on the road at the moment". i find it VERY hard to believe you told a salesman you were interested in a new accord and he told you no, you have to drive one that is two years old. clearly there are still people who decide to open their mouth before thinking or using logic. Point of my review is, find out for yourself. all dealerships are in it to make money, and i would say this is the least shady one i've ever been to.

    0 Votes
  • C
      Aug 11, 2016

    Brought my car in for a recall part and also asked that the dealership do a PA State Inspection. I was told that the car failed inspection because of a shock absorber leak. They wanted to charge me $197 for the shock and $39 for the inspection. This didn't make sense to me since there were no ride issues with the car. I went back the next day and asked to have the car put on a lift so that I could see the leak. Two techs and I took a look. One guy pointed to the area of the shock absorber (where the shaft enters the cylinder and there wasn't any dust) and compared it to the dusty lower shaft. He said that the color difference was where oil was leaking. I reached up and ran my hand all over the shock and there was absolutely no leakage. I had him shine his light on the other shock absorber - it looked the same. I touched it, too and there was no leakage. That is when the second guy told me that the leakage was "inside" the shock absorber. I am a woman and I guess they thought that they could put one over on me - and they never thought that I would actually get my hands dirty! I told him that if it wasn't actively leaking externally, than it wasn't leaking! I confirmed this with my favorite mechanic and then went onto the PA inspection website. The regulations say that the shocks can be rejected only when "The shock absorbers have severe leakage - not slight dampness." There was absolutely no dampness or leakage whatsoever. I called the dealership back and they finally agreed to drop the state inspection charge, saying that it was a case of personal opinion. That was after I threatened to report them to the state. You can’t trust anyone anymore. As my parents would say, “scheisters.”

    0 Votes
  • L
      Oct 31, 2016

    I am finished with Antril Way Honda. Following a very unsatisfactory experience involving brake pads, as well as other questionable transactions, I have taken my CR-V to an independent mechanic for routine service and another Honda dealer for recalls, etc. I love my vehicle; it deserves better service and so do I.

    0 Votes

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