America's Servicing Company [ASC] review: Useful information 84

I totally agree with you about AHMSI. They are complete idiots! They do not want to work with you in lowering your payments. They are not a mortgage company so they don' t have to play by the rules. They are a servicing company for investors. I was trying to modify my loan and instead of lowering the payment, they wanted to give me an interest rate of 8% on a 30 fixed which would make my payment go up instead of down. What is that all about. When I said I would try to find another company to help with a loan modification, the rep told me that they don't have to work with anyone. That a loan modification is a courtesy and if they don't want to work with the loan modifiers, then they wont. I hate them so much.

What the matter with yo!

que pasa comi cuenta

que pasa con ustedes.

you signed a mortgage contract when you closed your loan to make your payments on time. there is no deferral clause included with your note. it is your responsibility to make your pmts, & you servicer/lender/mortgagor is not required to defer pmts for you. this is part of the reason mln went into bankruptcy .. because of poor practices like payment deferrals.

Completely negligent in handling my mortgage. Try to speak to someone, well...you would get a better response by speaking to your neighbor's dog. No one knows anything about anything. Absolutely rediculous. Something needs to be done about this company.

I keep on hearing that ASC are not the Lenders, who are the lenders then?

Please help the hard working American people from ASC, we need to get together go to court against them.

i hope they go broke...

ASC is truely HORRID! They took over my mortgade from Mortgage Lenders Network, whom I never had any problems with, now it's nothing but! Fees, no real transfer of information, loss of documentation, late application of payments resulting in more charges, the list is endless. Now, because of surgury and disability, and their telling me I needed to be three months behind before I could be considered for one of their modification programs, they want to offer me a modification all right...with a higher payment and foreclosure in the mix to boot...now that's a bargaoin at half the price...right ?

RE property: 1223 Oakglen Avenue, Arcadia CA. 91106 owned by Charles and Virginia Lester.
This property was recently put on the market, by Denise Lester, but fortunately the sale fell through.
A hearing re elder abuse and possible fraud was held in Pasadena on 10/10/2008, and a conservator was appointed, but the deed that Denise Lester holds, might have been gained by elder abuse and coercion. Until the conservator makes contacts, to make a determination, please do not allow this property to be sold.
Thank you, for helping to protect the interests of our parents,
Andrea Lester Moss

you need to go to your attorney general for your state file complaint I have had better results from them just than on your own also b.b.b. file complaint on them good luck

First it is not the fault of ASC if you fell behind in your payments. They tried to modify the loan.They are not a LENDER... and have to have every modifacation approved by the investors for your loan! This also includes a short sale.

I too have ASC they are tolal useless company I had to file bancrucpy to get awnsers done to save my home. Now I have the problem of getting another mortgage company to take my payments. I wish the goverment would step in to contoller this company I hope and wish who ever has this company they get RID of them .

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

I'm trying to gain facts about America's Servicing Company and how they treat their customers.
If you live in Florida, please contact me with your story if you have experienced:

1. The ASC claiming that you as a homeowner have never had homeowners insurance therefore ASC tacks on fees.

2. The ASC denying your payment of a check or an over the phone payment.

3. Holding your payment until it is past due then giving late fees.

4. If you have faxed documents to the "Loss Mitigation Department" and then they lose it.

If you have experienced these problems, and live in FLORIDA contact me by e mail.

I have no idea who the IT Manager for this is company is, but it's terrible. Trying to find the ASC website to pay mortgage online have you going in circles. These people seem to be inthe business of ripping people off and driving them out of their homes . They slap you with late payment, internet and telephone fees. They have no clue how to treat, help and serve customers.
They should all be locked up for FRAUDULENT PRACTICES!
Who the heck is running this company? They are blatantly ignoring customers, customers who did NOT choose them.

Add me on that list please. I am a victim of ASC too. Lets file a lawsuit.

Steve N. Kurt
stevenkurt@hotmail.com

VERY VERY HELPFUL

very correct.

OH MY GOD! I TOTALLY AGREE WITH ALL THESE COMMENTS. ASC IS THE WORST COMPANY I EVER DEALT WITH. MY CREDIT IS NOW SHOT BECAUSE OF THEM AND I AM STUCK WITH NO WHERE TO GO. JUST BECAUSE MY CREDIT IS NOT GOOD DOSEN'T MEAN THAT I AM NOT HUMAN. I HATE THIS COMPANY. I WILL SELL MY HOUSE AND GO BACK TO RENTING. I WILL BE BETTER THAN DEALING WITH THESE PEOPLE. WELLS FARGO NEED TO QUIT HIDING AND STEP UP TO THE PLATE. BUT EVERY DAY I PRAY THAT SOME MIRACLE COME THROUGH AND THEY SELL MY MORTAGE BECAUSE I WANT OUT! EVEN IF IT MEANS SELLING OR GOING INTO FORECLOSURE, BECAUSE I CAN MAKE THE PAYMENTS BUT PREFER NOT TO IF I AM GOING TO BE TREATED LIKE A DOG.

I hate this company. I cannot say enough bad things about them. Why do theyneed a $15.00 fee to accept a payment over the phone. A regualar phone call is only 25 cents and even if a fee is needed $15.00 is most outreageous. This company is a sign of this country going down the toilet!

I am having the same problem with ASC as everyone else> It is a nightmare. Where do we get help from this. We need a class action suit . Someone please help.

Did you ever ask yourself...That this person is asking about your finances because they want to help you come up with a paymnt plan? Or herl you in any way?
Yes i do agree eric was very rude and wahtever else you want to call it...

Keep in mind the grace dyas are a courtesy and the paymnt is due on the 1st of the month!
Thank you
!

America's Servicing Company is owned by Wells Fargo. FYI. They are not any better with their borrowers.

ASC has harassed our family with phone calls for months. We have never been late, yet if payment is not made by 10th we get a harassing call. We have sold our home and will pass the word. BOYcott ASC and WELLS FARGO.

Okay, I understand that maybe you didn't recognize the Wells Fargo name, but mortgage payments are usually fairly substantial. Didn't you notice that your mortgage payment did go through at all? I personally would notice if my account was showing I had $1,000 or more than it should have for several months? Sounds like you are trying to scam Wells Fargo by trying to act like a poor misguided victim when in actuality you either thought you could get away with not paying for one month or you are just oblivious to the real world.

I have my mortgage with Wells Fargo, and due to illness I have had some financial difficulties and WF has been nothing but terrific in their dealings with me giving me a temporary forbearance and also working payment plans out when necessary. I also have my car loan with them, and they have been great and understanding. You have to be responsible for yourself.

when you want to start the letter writing campaign? I'm with you all the way!

I honestly thought that my spouse and I were the only ones who were having problems with ASC. We are now in the process of trying to refinance through another company. We have been harassed through this company every month stating that we have not paid and they are threatening to foreclose on our home. I too have to show proof every month that the mortgage is paid on time each month. I am very disappointed in this company and will NEVER recommend anyone to go through ASC. (Americas [censored]!est Company that's what it really stands for).

What is the website to make the online payment?

We've never had to pay a fee to pay online with other mortgage companies. I'd rather pay the $10 fee than risk them "losing" my payment or posting it late so we pay online every month. That extra $10 could possibly save a huge hassle. We will be refinancing as soon as humanly possible.

If you are in the mortgage industry then you would know that if you are that close to your due date on your closing date you pay the mortgage. By law you will be refunded the overage. So I'll assume you are not in the mortgage industry, or just not very smart.

There is no doubt that when you get behind on payments there is blood in the water, but after being 1 day late! Asc threatens forclosure after one day! I made a re-payment plan with them, and now my payment is $500 a month higher! I hope they lose their ### along with the rest of the vultures! They deserve jail time as far as I'm concerned.

Mr Lopez... and there was another rep from ASC have not violated any privacy policy law because they are not disclosing information on any one specific person BUT clearly they have really poor attitudes and should not be in customers service. They should not have asked you about how you make your income unless you were looking into doing a refinance or new loan. Since ASC only does servicing, they would have had no need to ask... Plus in general that is just random and rude...

my 2 cents

"Reading over everyone's posting, it is nice to know we are not crazy. My husband and I are real estate investors and have several mortgages." You mean amateurs; no you’re not crazy, just stupid. The body of your “complaint proves that.

"Three of our mortgages were sold to ASC and it has been a nightmare ever since. Along with the harassing phone calls, (reminding me before the due date) that my payment was due." You mean late calls after you missed paying the bill on the 1st when it's due. Nothing illegal. If it happens every month you need a reminder.

"(Mind you with three accounts we got triple the phone calls. We have two mortgage payments that are similar to the cents, different only by .10. Two payments were applied to one account mistakenly and one account showed past due, I was assured by an attendant that it would be corrected right away."

BS, loan payments are applied by loan numbers not a check dollar amount.

" Months later, after they threatened to repossess my house etc, and reported to my credit report, I finally had to pay an additional payment."

You missed a payment and did not "catch up", what do you expect? If one of your renters did that you would evict them. There is no additional payment, the payment they want is the one that you missed.

" They fixed my credit report, but I still have an account that is paid a month in advance. They refuse to refund that amount, saying if it's paid a month ahead I have them automatically draft my account because I am terrified I will fall into their nightmare web of customer (non)service."

You need to run your "investment" business like a business. You need to hire a manager as that it is obvious you have no clue how to run your business. With the level of incompetentance you show you should be foreclosed on, I just feel sorry for your renters.

You are not trying very hard if you can not find ASc's web site. Google shows it two pages in, yahoo the same. Dont want to use the phone? Set up an automated payment with your bank. Send out your payment when you get the bill which comes about two weeks BEFORE the bill is due. Having trouble paying your bills? Drop your monthly payments by getting rid of the stuff you do not need. Things like internet service, cable/satellite service, if you have both cell phone and land line, drop one of them. You were most likely behind before the surgery, the forbearance agreement came about because enough time went by with missing and late payments that foreclosure was threatened. The very fact you have a forbearance agreement shows that ASC is more than willing to work with you. It would seem to your betterment to work harder at honoring your original contract and the forbearance contract.

I had original home loan with Aegis. I refused to accept early termination fee, so accepted higher interest rate. I have all of my original loan docs. ASC purchased the loan and now that I'm selling my home, they are trying to extort 14000.00 in early payoff fee. You cannot talk to anyone on the phone about it, they refuse to send you to another dept where you can talk to the payoff people. I sent all of my original loan docs with a detailed letter over a month ago, no one has responded. They are crooks and they are hiding behind the internet.

I agree. ASC called me the day before my mortgage payment was due because they claimed they had not received it. I told them that I had paid on-line earlier that morning which is also crap because who charges you a $10 fee to pay on-line. This is 2007! Anyway, ASC claimed that I would now have to pay a late fee since they have not received my payment yet. I told them again that my payment wasn't even due yet; I am actually a day early!

I totally agree that is ridiculous for any company to charge for an online payment. It's also a shame that you can't trust the United States Postal Department to get your payment delivered on time. Fortunately my bank has an e-pay service (for no charge) and I make my monthly payments through them. I have been doing this for months with no problem. My payments are always posted on time. (Probably because ASC can't argue with Bank of America). You may want to check with your bank to see if they offer this service.

First of all i am a collections rep for asc out bound collections... and first let me tell everyone do you know what asc is... its a NON-PRIME Loan servicer for everyone who doesn't know what that means it services bad credit loans, wait let me rephrase that horrible credit loans, and it makes me laugh when im talking to you and your there talking about how perfect your credit is and i see when im calling you and i see your true double digit credit scores... also your payments are due on the 1st not the 16th people who have bad credit seem to find this confusing thinking the 16th is your due date because thats when you get your late fee... also have you ever wondered why you get stuff from wells fargo with your mort. payment stuff , because asc is affiliated with wells fargo but wells fargo just doesnt want to be labeled the company with all the bad credit loans... how does asc end up with your loans... companies suck as freemont, countrywide, emc... etc companies originate loans the, prime loans (excellent credit) sub-prime (mediocre credit) and non-prime(bad credit)... the originating company keep your loan for 2 months if your lucky ,then thats where the fun starts the prime loans get sold to a company the non prime loans get sold to a company and then asc get all the non-prime loans get sold to asc... so i hope all this info answers your questions to why you have this horrible company servicing your loan... all because you all have horrible credit no one to blame but yourself!

Oh yeah i know asc is a screwed up company but i also find it funny when i hear people talking about sueing asc... and winning... yeah right when you walk in the court room with your bootleg lawyer and then asc/wells fargo comes in with its all-star team of lawyers who get paid more in 1 day then your lawyer will make in a year... do you really think your going to win your lawsuit.

I have always paid my mortgage through web bill pay and have never had a problem. For the past two months however, America's Servicing Company has been reported my name to the credit bureau and, most importantly added late fees to my monthly mortgage payment, because it claim that I have not paid my monthly mortgage bill. This is absolutely opposite to what my online account shows. I believe that it is purposely reporting late payment so that it can add a late fee. What a bunch of Crooks.