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Dovenmuehle Mortgage
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Dovenmuehle Mortgage
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21 complaints
2 resolved 19 unresolved
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11:03 pm
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Dovenmuehle Mortgage - Mortgage loan #0021183322 assumption of loan

My name is Rene Huyke, since Nov 2020 I have been trying to buy a house from your bank. (5030 Kulikovskiy Way, Delta Junction, Alaska 99737). At first, it was a short sale and I made an offer that you didn't accept. After that, I offered to pay the whole amount that the owner George Dery owed. Every time you asked for different documents and send the...

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D
3:58 pm

Dovenmuehle Mortgage - Refund

Dovenmuehle Mortgage is the absolute worst company.

They owe me a refund that they sent me a letter about in September. Ever since I am calling and emailing to see if they can give me that money back.

It has been a nightmare to get any answers out of them.

They keep inventing new things why i need to "wait longer" and if I email their departments, nobody ever responds. I am convinved they are a criminal company and that they just keep the money they owe people. On top of everything there are so many bad reviews and complaints online and yet they pretend to have A+ ratings on their website! Beware of this company people! I will look into legal action. This is terrible and somebody has to look into these practices before people lose their houses.

Desired outcome: REFUND of my property!

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Dovenmuehle Mortgage - Payoff request

Despite providing every piece of documentation requested by Dovenmuehle Mortgage they have continued to stall providing a payoff to the title company. We have sent them them: Letters of Administration showing who is the personal representative of the estate, the death certificate of the family member, the authorization to release information, state issued ID's, Title company authorization to receive payoff and they keep saying "it's in process, we need 5/7 more days. The next step will have to be filling a complaint with the Office of Financial Regulation with Labor, Licensing and Regulation in Maryland.

Desired outcome: Pay off provided to title company

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5:06 pm
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Dovenmuehle Mortgage - Loss mitigation

I have filed a request with your Loss Mitigation department for help with my VA loan #1474787536 since I have incurred an 80% loss of income due to my wife's death in August 2021. The request for assistance was sent with all required documentation in late August 2021, since that time nothing has transpired from you, followup requests from me have been met with having to re-submit information multiple times, or call back in 2 weeks. This is not resolving anything, you have her death certificate, my Social Security income, bank statements, and releases you requested. This has now gone on for over 4 months, I have done my absolute best to stay current with you, to protect my credit rating, and having to deplete my savings. Please provide some help as soon as possible. Or is it your intention to put a 75 year old Veteran on the street ?

Desired outcome: Reduce payments to allow me to remain in my home.

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2:07 pm

Dovenmuehle Mortgage - Request for subordination letter took more than 5 months.

Dovenmuehle motgage inc. Took august to march to respond to a subordination letter that would normally take 30 minutes. All payments were on time, which they have verified over the phone but failed to send the subordination letter. They said their process time is 90 days. On nowember 20, 2020 we have received a letter for asking additional 15 days. On december 4th we received this:

From: "custserv proxy (research)"

Desired outcome: I want compensation and not just my fees but what I have lost for their incompetence.

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4:23 pm
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Dovenmuehle Mortgage - Post forbearance

I am dealing with a similar situation with Dovermule and my brief forbearance due to COVID which ended Oct 2020. I paid all moneys back including property taxes, insurance and escrow. In addition I sent all my paperwork into the address indicated with a VOID check so they could start withdrawing my mortgage payments monthly. Apparently they were behind on...

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11:40 am
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Dovenmuehle Mortgage - Lies and deceptive practices

935200997 On or about the end of February, beginning of March 2019, my wife and I were approved for a hardship loan to covert our line of credit to this loan. When the loan was approved for $1, 277.89 payments, we were relieved that our payments were lower. I asked not one, but two representatives of the department handling our hardship loan if our taxe...

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11:40 am
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Dovenmuehle Mortgage - Mortgage recast

I have been trying to recast my mortgage since March 7th. As of today, April 27th, I have yet to receive the paperwork that was promised to me within 7-10 days of my first transmission. I have made dozens of calls to customer service, have spoken to numerous supervisors and have not received any help whatsoever. As a matter of fact, I have been waiting for...

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M
8:23 pm

Dovenmuehle Mortgage - loss mitigation

I lost my job a year ago and went to them to try to stream my loan so that I would not have to pay so much principal. My loan is about $170k on a $450 property, is on a 15 year fixed, and most of my payment was paying principal. If only I could reduce the amount of principal I had to pay, live would be so much better. But not only did their loss mitigation department refuse, they offered me instead a forbearance where I would go delinquent, my credit score would take a hit, and I would owe zero for 3 months. However, at the end of the 3 months, I would owe them a balloon payment for all arrears, at a time where I did not have much income. Dovenmuehle told me that they can only offer this forbearance (which may not be true), and they would be glad to renew it for up to a full year where I would owe them a 13 month balloon payment at the end. They led me to believe that after 6 months or more of this forbearance, that they may be willing to renegotiate the terms of my loan. However after calling HUD, HUD told me that Dovenmuehle would probably not offer me a modified loan as it costs them money to make the adjustment. I called Dovenmuehle's forbearance plan "the suicide plan" as they lure you in to a weaker position leading the borrower to believe that Dovenmuehle will come thru in the end, but they won't, and you will be left with a very large balloon payment or default, penalties and fees and interest. This is nothing but a scam to lure the borrower with the belief that there will be relief, when in fact there is nothing but a grand balloon payment and penalties, fees and interest all in the lender's favor. The government ought to eliminate this loss mitigation program. It is dishonest, predatory, and leaves the borrower with no options but suicide!

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Dovenmuehle Mortgage - false credit reporting to credit bureau

A monthly payment was made in 2014 and I was mislead that it had to be made by 2:00 PM to be considered as payment made on that day so payment was made on the internet but it was made at 5:00 PM and was taken in as a late payment on my credit report and I just dont feel it was fare and have asked for it to be reconsidered and removed but it has been ignored...

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11:34 am
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Dovenmuehle Mortgage - mortgage mod after harvey

have a va loan on house, after Harvey ask for payments to be deferred for 3 months. mod came back last week finial they raised interest rate, payment amount and length of loan. all of which is against VA guide lines. interest should have been cancelled for the 3 months, interest rate should have stayed the same, payments should have stayed the same or...

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9:25 pm
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Dovenmuehle Mortgage - mortgage payoff documents and lien release

The bank has not sent me UCC3 even though mortgage paid 9 months ago. I asked for a faxed copy and was told that they don't fax, I asked for a copy overnight at my expense and told I had to contact another dept . I emailed and faxed and still no response 5 days later. Worst customer service dept I have ever dealt with in my entire life. I just want a copy...

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10:53 am
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Dovenmuehle Mortgage - customer service

I have been trying to get an answer to a simple question, for which I was told to submit the question in writing and await a response in 5 business days. I did so, only to be told I had to resubmit the paperwork with my signature. Even though the paperwork contained my written name and loan information I still had to do this. I complied and resent the...

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3:55 am
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Dovenmuehle Mortgage - failure to correct admitted impound errors

I got a loan modification from: Golden 1 Credit Union on my home. I started making payments and received notification that they needed additional funds to be put into an impound account to pay property tax. I called and said that was understandable but I didn't receive credit for the funds that were in escrow. They would check into that. In addition I...

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2:50 pm
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Dovenmuehle Mortgage - tired of dovenmuehle, always have excuses

Over 2 years ago applied for a reduction of the mortgage payments, and now they tell me I don't qualify, I'm very frustrate with them.I have a young daughter and is not fair.This company is the worst that anyone could have.I have sent them all required documents, and I have called every month to check the status of the case, they always gave me the same...

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L
2:24 pm

Dovenmuehle Mortgage - trouble transferring money

We have been w/Dovenmuehele Mortgage for 20 yrs...never missing a payment but paying extra principle each month.We sent a large principle payment 1/27 & the rest of the payoff 1/31/11 . I called them, they had the money in the bank...but did not pay off the mortgage nor send it to the new mortgage Co. 2/04/11 they sent the the large amt of our money back to my bank and said the acct# was wrong. Still dont know where 2nd amt is. New mortgage meanwhile charging interest everyday til they find the money.

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7:23 pm

Dovenmuehle Mortgage - messed up from beginning

I refinanced two years ago. My mortgage was sold to another regional bank and all was good. A year and a half later, the bank went under and was sold to Great Western Bank. Made payments to Great Western for a few months, then GW sold the mortgage to Mutual of Omaha Bank. MoOB has at least some of their mortgages serviced by Dovenmuehle. Immediately, Dovenmuehle screwed up my mortgage. I have ALWAYS been over a month ahead on my mortgage payment. This is intentional. I never want to risk having a late payment and it's a cushion in the event of financial difficulties. The first statement from "MoOB" shows my payment is due in two weeks. Now, through all the selling of the mortgage, I have NEVER missed a payment. I should be 6 weeks ahead but MoOB/Dovenmuehle says I'm exactly current. Called and talked to a rep. He said he couldn't change my due date. I explained that they already changed by due date and I need it changed back. He said he couldn't do that. I asked to speak to a manager and he then changed his tune. He said he would have to research it. Told him to do so but I still need to speak to a manager. I was told I would get a call back in 30 days (?!). Since I'm not actually behind on payments, even though I thought it was a rediculous timeframe, I agreed. 30+ days later I got a call back. He said the due date was correct. I am not 6 weeks ahead. Asked what kind of research he did. He said he saw that I made 12 payments last year so it must be correct. What he didn't see is that those 12 payments were ALL 5 weeks (given processing time) ahead. Spoke with a manager "Lenny Figliola". He said he'd get to the bottom of it and call me back in 3-5 days. It's been 5 days and I haven't heard anything back from him. Left him a voicemail which hasn't been returned. Spoke to the loan officer that originated my refinance. He said someone else had to refinance AGAIN because Dovenhuele had his payments as being 30 days late every single month, despite calling them every single month. Called Mutual of Omaha Bank. They are going to investigate and the person I spoke to said they have been having issues with Dovenmuehle that they are trying to fix. If they don't, I'll go through the expense to have it refinanced just to get away from them.

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12:50 pm
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Dovenmuehle Mortgage - giving false infomation every time I call!

I have had Dovenmuehle Mortgage for almost 2 years (not by choice) my mortgage was sold and now Dovenmuehle is in charge. I have had problems from day one. When they took over my loan I never received any notification until the 90 days past due. Dovnenmuehle claimed they mailed several notifications prior; but never received them. Now I have a loss on my...

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Resolved
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Dovenmuehle Mortgage - wrongful foreclosure

I am filing a legal complaint in Sacramento California Superior Court seeking a restraining order against Dovenmuehle Mortgage who is the "loan servicer" on a first mortgage obtain through Golden one credit Union in Sacramento California. Dovenmuehle Mortgage filed a notice of default on my Sacramento home after I explained to them that and escrow impound...

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4:39 pm
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Dovenmuehle Mortgage - stay away from them

These people are *** or unscrupulous. When I struggled with my mortgage, I did the right thing and contacted Dovenmuele. I placed the property for short sale with a realtor and advertised. Within 2 weeks I got a cash offer, albeit for less money than what I paid, and they never responded to the offer. After 2 months, the buyer pulled out. I then received...

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