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2.6 15 Reviews

Society Mortgage Complaints Summary

0 Resolved
1 Unresolved
Our verdict: Engaging with Society Mortgage at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Society Mortgage reviews & complaints 15

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Society Mortgage I worked with WIllyam through Society Mortgage

I worked with WIllyam through Society Mortgage. First off I read some of the complaints here about the USDA loan process. I had some of the same frustrations, but I asked Willyam about it and he took the time to explain that the government has very steep expectations and he wouldn't have to ask me of certain info if it were a traditional loan. With that being said, Willyam was great through the whole process. Though the USDA loan is difficult to get through, he got me through the entire process with relative ease. This is my first home and I'm glad that Willyam was able to help with that.

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C. Streich
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I believe *** and *** were very efficient. The home buying process in 2022 is very difficult, nevertheless both these ladies got the job done . Kudos !

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A. Wilderman
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Zach G was amazing during my home buying process. He was professional and he went above and beyond to get me to my closing date. I am so grateful that I got a chance to work with him. He even took the time to help me with my credit. Honestly, I wish I could give him 1,000 stars.

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C. Dietrich
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I am very grateful to *** and *** for everything. They where wonderful. So very helpful and on top of things. I would highly recommend this company and it's amazing people.?

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A. Thompson
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and *** were wonderful to work with. They helped me and my family close on our first home. Everything was well organized, communication was great and the process was fast and easy.

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Society Mortgage Financial company delayed closing process

Financial company delayed closing process. Left the file open for two weeks with no activity. The Friday before closing decided they needed additional information and were unable to give clear to close. Get the information to them and then they come up with they are having issues with verification of employment as well as the home owners insurance quote. This was all after the process had been in place for over a month. Contract has since expired and they still have not closed the file. Makes me wonder if their lending practices are ethical? Lack of responses and timelines is unacceptable.

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D. Conn
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As a real estate broker, this is by far the worst experience I've ever had with a lender. They do not seem to have any idea what they are doing and just make excuses when you do reach them. Finding a supervisor is impossible and nobody takes any responsibility for anything. I am trying to salvage this purchase for my client with another lender. Hope I can make this happen before the seller gets so mad they put the property back on the market. The worst ever ! One star was the lowest I can give them on this review but realistically they are lower than 0 in my book.

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D. Gleichner
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and I started working together nearly 3 years ago. He was always patient with me and worked with me while I was building my credit up. When we finally had our credit high enough *** didn't waste any time getting the ball rolling to get us a loan. Then he connected us with *** who was extremely kind and quick to help us to get to closing. Thanks to everything *** and *** did to help, my husband and I have bought a beautiful home and we couldn't be happier. Thank you so much!

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F. Keebler
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was outstanding to work with. A loan process is always overwhelming and he made the ride as smooth as possible. We are extremely thankful for all his help and guidance. We also want to thank *** for jumping in and helping us meet our closing date.

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Society Mortgage Daniel "Dani" A

Daniel "Dani" A., my loan officer, has the best customer service I have ever experienced. I felt so comfortable speaking to him. He answered any questions I had and no question was a dumb question. He made my first time home buying experience awesome. Yes I got frustrated at times with the process but in the end everything worked out perfect. Listen Dani needs a raise because he was AWESOME! It was one guy that wasn't as friendly but I can't think of his name. He was dry most of the time I spoke with him. I would still call Dani even when he had passed the ball along in the process and he was still very helpful.

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C. Smitham
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I would like to infinitely THANK ***.! He was outstanding from the first contact to the very last moment of closing. Myself and my wife are both in our Mid-20s. Have had an extensive and complicated employment history, and yet he always helped us with providing us with knowledge, he was transparent, and did not ever ghost us. I could email *** or call with questions day after day and he always and I mean ALWAYS answered with such a positive attitude. Even when we got into the complicated part of closing he always managed to instill positivity into me. I could tell he put in the work in front and behind the scenes. Listen I could not be more clear, he will do everything he can to help you not only be approved for a house but he will be 100% honest and straight with you. He will not lie to you. He always told me what to expect. And even when I would get frustrated he never did and had patience. Great communication and after all most importantly he Made mine and my wife's dream come true.! Thank you *** AND SOCIETY MORTAGE.

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A. Reynolds
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I worked with *** on my first home buying experience. Her work is truly commendable and professional. I would like to thank her for her hard work and dedication. I really appreciate just how helpful Tamea was and the difference she made on the journey to the closing of my new home. Girl you rock!

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E. Pagac
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We had a terrible experience. We had a complicated journey because I had 2 seasonal jobs, we were shifted to a different agent without notice! We weren't asked the right questions upfront about our down payment, we found out hard way you have to have seasoned money and any gifted money has to come with the gifters bank account! We lost 2 closings, we had to hire a different mortgage company to save our $3400 investment and the home! Very stressful, unhelpful! Vacations were more important and no way to contact when needed!

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J. Legros
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Worthless company! Dont use them for any lending! The worst!

Is Society Mortgage legit?

Our verdict: Complaints Board rates Society Mortgage highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about Society Mortgage raises questions. Diligently reviewing Society Mortgage's client feedback and resolution practices is recommended for those considering Society Mortgage's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Society Mortgage earns 83% level of Trustworthiness

Excellent Trust Notice: Society Mortgage near-perfect at 83% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Society Mortgage. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Society Mortgage has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Society Mortgage's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Societymortgage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Society Mortgage website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Societymortgage.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Societymortgage.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • No reviews for societymortgage.com on popular sites. Be cautious and do additional research. Look for information about the Society Mortgage and be careful with personal information or transactions.
  • Societymortgage.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The societymortgage.com may offer a niche product or service that is only of interest to a smaller audience.
  • Society Mortgage protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
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Society Mortgage Worst transaction of my career so far

Worst transaction of my career so far. Loan officer missed debt to income in the initial application, and it was not caught until 3 days before closing. In the midst of the process, they fired the processor we were working with, who missed quite a bit of paperwork. Constantly asked for documents that had already been submitted. Loan officer and new processor dodged phone calls and never gave a straight answer when asked a question. Because of their lack of communication and knowledge in lending, our clients were not able to close on their house until 2 1/2 weeks late. Buyers looking for mortgage company: please use a local lender!

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C. Okuneva
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Our first time home buying experience was amazing with the team at society mortgage. *** and *** was amazing with their professionalism and patience. I would recommend you call society mortgage and ask for *** and jules for you next home purchase

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N. Dare
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Amazing service throughout the entire process with this company. Big shout out to *** For making the experience stress free and quick as ever. Highly recommend this company for anyone looking.

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R. Johns
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worked long hard hours. He manage to get me in my new home. A real pleasure working with ***.

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G. Lueilwitz
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We worked with *** highly recommend him hes amazing he always kept in touch no matter what time of day he made the whole process easy took care of everything he went above and beyond?

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Society Mortgage As we all know looking for a new home and the whole process could be hectic especially, as a first time owner

As we all know looking for a new home and the whole process could be hectic especially, as a first time owner. I closed on a condo in December . Since day 1 of my housing search Jack Shanholtz was with me to guide me through the whole process. He was very pleasant and helpful with very important cues, that helped me go through the whole process from start to finish together with Chris McNamara. The team from this company (CREFCO) from jack to Chris and Ruby that worked on my mortgage were very understandable and very kind to work with. To start your mortgage application process, ask for Jack and you will get to know the rest of the crew.

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Society Mortgage I didn't even use CREFCO and they impacted me

I didn't even use CREFCO and they impacted me. My house's buyer used them, and they were so inefficient in their operations (their admission), that despite the contract being initiated a month prior to closing, they still were unprepared to close and delayed the closing by TWO WEEKS. All due to inefficiency. Because I was in a multi-state move, this cost me personally an extra $2k out of pocket in storage, temporary living, and rate lock fees. AND I WASN'T EVEN their customer! The actual customer also incurred similar expenses because he had to find temporary living too. So, do yourself a favor -- choose from one of literally hundreds of other lenders.

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Society Mortgage This company was a nightmare to work with

This company was a nightmare to work with. As a realtor that has been in the business for over 5 years I have never dealt with a more unprofessional company. We were supposed to close on September 16th and did not close until October 30th and had zero communication or reason why we were delayed for 6 weeks. I was extremely disappointed and the only reason this entire sale went through is because the seller and buyer were patient and just sat and waited even though they had no idea what was going on. No response from the lender when we would check in besides "Underwriting has it" for 6 weeks! Please look elsewhere for a loan company so you can actually close!

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Society Mortgage Buying a home is such an intimate and personal process

Buying a home is such an intimate and personal process. Something that you put your children in for safety and lay roots down for a stable future. Tamea Bowman understood exactly what I needed and was looking for. This can be such a grueling process and she kept my spirits lifted on a daily basis. She is fighter and will help you with every single step along the way. Her knowledge made me feel more confident during this process and I felt my hard work that I do everyday in my life was in good hands with her. I am forever grateful for her dedication and work ethic, she is an amazing asset to this company! Thank you so much for everything once again! -Nicole C.

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Society Mortgage This has been a total nightmare as a seller

This has been a total nightmare as a seller. This lending company found more nit picky ways to delay the selling of our property. After stating that closing was near, they declined the loan until some costly repairs not specifically mentioned in inspection. As that was being done, they then demanded that the home had to be paid for, and title work had to be accomplished before they would lend. Even after that was accomplished, they demanded that the warranty deed be approved by their lawyer before they would finally approve lending, a total of 90 days later. The additional work, title work, and delays cost us, the sellers an additional $40000 up front just to get property ready to sell for their approval. I would definately look around for a more reliable lending company before settling on this group.

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Society Mortgage If you are not in a hurry to move, than this is the company for you

If you are not in a hurry to move, than this is the company for you. We are working on our second extension and praying that the file is moved from underwriting before it expires. This is my first home and the whole process has been horrible. The beginning was great. I was able to get any and all paperwork to them immediately but still have not been able to get a closing date yet. I have spoken with other lenders during this time and I am being told that this is not normal. I understand that these are difficult times and that things are different, but there is no honesty or clear direction from anyone. Even my realtor stated they will be telling their clients to not use this company. They have other clients who put in offers after us and are closing before. If it was not such a difficult process I would be taking my business elsewhere.

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Society Mortgage I would like to infinitely THANK ***!

I would like to infinitely THANK ***.! He was outstanding from the first contact to the very last moment of closing. Myself and my wife are both in our Mid-20s. Have had an extensive and complicated employment history, and yet he always helped us with providing us with knowledge, he was transparent, and did not ever ghost us. I could email *** or call with questions day after day and he always and I mean ALWAYS answered with such a positive attitude. Even when we got into the complicated part of closing he always managed to instill positivity into me. I could tell he put in the work in front and behind the scenes. Listen I could not be more clear, he will do everything he can to help you not only be approved for a house but he will be 100% honest and straight with you. He will not lie to you. He always told me what to expect. And even when I would get frustrated he never did and had patience. Great communication and after all most importantly he Made mine and my wife's dream come true.! Thank you *** AND SOCIETY MORTAGE.

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Society Mortgage First off I want to send a HUGE thank you to Brian C!

First off I want to send a HUGE thank you to Brian C.! What a helpful and pleasant person! THANK YOU.
Second, on not such a good note.. This process was painstakingly exhausting. Our first initial contact, *** seemed helpful and knowledgeable at first. Over the course of the following weeks, our experience was not so good. Had to resend information multiple times, we were misinformed about the out of pockets costs or not informed at all until last minute. At a certain point we started working with a Senior loan officer, *** Once again, another let down. Previously completed items once AGAIN had to be redone, information was not retained from previous agent, and out of pocket costs kept going up and up. Closing date came up, and due to *** and *** inability to communicate, we were delayed on closing. Finally, after contacting the agents supervisor and explaining the issues, we closed 4 days later. Would NOT recommend working with *** NOR *** But Brian C. went above and beyond. Your company needs more individuals such as himself.

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Society Mortgage If you are anything like me and you are a first time home buyer who has no clue what they're doing, you're probably not sure how to navigate the

If you are anything like me and you are a first time home buyer who has no clue what they're doing, you're probably not sure how to navigate the process or if you're making good decisions along the way. I was completely clueless about the real estate market or the mortgage industry. All I knew, was that I wanted to buy a home instead of renting, and I needed to relocate for work all in a short time frame. I wasn't even sure if it was something I could do, or what kind of mortgage I would qualify for. I contacted Consumer Real Estate Finance Co. and was put in touch with my loan officer John *** Once I was connected with John, he was my point of contact from the beginning of the process to the end. From our very first conversation, he was easy to talk to and answered all of my questions as I tried to understand what I needed to do to make my ideas a reality. John explained every aspect of the process to me in ways that I could understand and kept in frequent contact any time I called with a question from that point forward (even on a weekend). With John in my corner, I felt confident that I would be able to accomplish my goal of owning my first home. Buying a home is a messy and stressful business at times, but John was so patient with me when I was stressed out or when things weren't going exactly as I had imagined. He kept me well informed and calm, got me a fantastic rate on my mortgage, and made the process as easy as he could. If you're looking for someone down to earth and an absolute breath of fresh air when the process gets overwhelming, John is the loan officer you need. All of the team members at CREFCO were very personable and made me feel supported during this intense milestone. I do not think I would be in my dream home right now if it weren't for the assistance I received from John and CREFCO. I would recommend my friends and family to use CREFCO in the future and if I ever make any future home purchases, I will be calling John

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Society Mortgage Please stay away from this company

Please stay away from this company. They will mislead you through the entire process. I got preapproved in September took my pre approval letter and actually started building a house. My family and I was super excited about to process. We did everything that my loan officer *** said. I even referred friends and family to the company. Well come to find out I am suppose to close on my house March 17 and I was qualified for FHA. I could not figure out why would you pre approve me for FHA in the beginning and have me go through the entire process with putting down earnest money I mean it was devastating. The state on their website that they go down to a 580 do not fall for the misleading information. INCORRECT. I got pre approved due to covid that was the excuse he gave me in January. He said ' Well due to covid now you have to be at a 640 to qualify ok well in that case Conventional is 640 as well so maybe they going up to a 680 now. So now i am in the process of finding a lender that will pre qualify me my score is well above a 600 but not a 640. In my opinion Don't qualify people and then change a couple months later . This is not the way to handle business. Oh not to mention I was told to get out of student loan deferment and get on a plan to show where it was reporting to my credit report which was 232.00 a month which I did as well. Doing these things was suppose to help me. I will not refer another person to this program and I will try to save as many people as I can from this company because all they do is pull your information and give you a quick pre approval letter to have you happy at that moment. It is not worth the stress but I will still close on my house in March that is a promise. Please do research first before applying with this company some reviews are good and some are bad but do your own research because in the end the stress is not worth it. Take the bogus ads off the website because you do not go as low as a 580 if you did I would not have a problem closing for FHA. I also actually called as well and spoke to another loan officer and that loan officer told me that its really up to the lenders discretion. So you really pick and choose who you want to work with. OK!

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Society Mortgage So, I went to Society Mortgage for a prequalified mortgage application

So, I went to Society Mortgage for a prequalified mortgage application. They said they would only do a soft check on my credit, but that's not what happened. They did a hard inquiry and it messed up my credit score. I gave them permission for a soft check, but they still did a hard one. An employee named *** did it and now it's on my credit report. Don't trust these guys.

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Society Mortgage Customer Reviews Overview

Society Mortgage is a reputable mortgage lender that has received positive reviews from its clients. Many customers have praised the company for its excellent customer service, competitive rates, and efficient loan processing. The company's website is user-friendly and provides helpful resources for borrowers, including a mortgage calculator and educational articles. Society Mortgage also offers a wide range of loan products, including conventional, FHA, VA, and jumbo loans. Customers appreciate the company's transparency and honesty throughout the loan process. Overall, Society Mortgage is a trustworthy and reliable mortgage lender that provides exceptional service to its clients.
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Society Mortgage contacts

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+1 (866) 854-4242

Website

www.societymortgage.com

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