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America's Servicing Company [ASC]

America's Servicing Company [ASC] review: Useful information 84

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Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For those of you who can't seem to find help with ASC, their address is P.O. Box 1820 Newark, N.J., [protected] Their phone # is [protected], option 1 will connect you to their customer service, and their web address is www.mortgageaccountonline.com. If you make your payments on time by mailing in your payment, you wont have to worry about a fee. If you use their online service, there is a fee. Welcome to big business. I hope this is helpful to all of you, as it was to me. Respectfully.

84 comments
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Mildred Hughes
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Apr 05, 2007 6:10 am EDT

For over three months now, I have been attempting to resolve the myriad of problems which have arisen from two mortgage payments that were lost by ASC. I have sent them copies of all of the bank documents, proving that the payments were sent and received. They have yet to rectify the situation. I am frustrated beyond belief and concerned about the impact that their mistake could have on MY credit - which up to now has been great.

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Aura
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Mar 12, 2007 5:02 pm EDT

Paula,

I know exactly what you are talking about... I received phone calls for about 5 months straight from ASC telling me my payment hadn't been received. They would even call me sometimes before the 15th, which I thought was odd...almost like a reminder that I had a payment to make when I have owned a home for 4 years and have never had a late payment on any account in my entire life. They have also called me to say they haven't received my payment and when I check my online banking, the money has been withdrawn from my account!

I started paying via Bank of America Online banking and haven't had a problem since. If possible, I'd recommend paying directly through your bank...not through their website, which I heard charges a fee. Ugh...

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Ruth McNeely
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Jan 27, 2007 9:13 am EST

America's Servicing Company is anything but! Unless you consider that they are 'servicing' themselves to our hard earned money thru the tactics many here & on many other sites have expressed. No, Wendy you are not crazy. It is crazy that someone in the banking, financial or government can't put a stop to this! Despite having done what is now their 3rd attepmpt to foreclose on my home, they continue to call me on a daily basis trying to get money out of me only they don't know how much they want in total or even what it is for! Like many, my home improvement loan that they call a mortgage was sold to them 4th hand. I don't think anyone in their right mind would actually consider having a mortgage with them. Too many horror stories can easily be found. I had a 1st & 2nd mortgage at the time another real jerk of a contractor did work on my house. You can't have 3 mortgages am I right? He sold the note & some how after paying it off in the stated 10 yrs., ASC who had had it for the last 5 yrs. starts saying they have a 2nd mortgage on my home and I owe them an unknown amount of money but are attempting to foreclose because they don't show that I ever made a payment. Actually, that has only been a few of the callers with the others saying I'm 20 months behind on their 2nd mortgage. And how much is that 2nd mortgage? "We'll have to get back to you." I keep checking my title and no mortgage to them has ever been recorded. Maybe that is why the first company attempting to foreclose for them in 2005 never did it.? This recent group of attorney's is determined though having filed their 2nd foreclosure this year despite ASC having provided them with a payment history as requested by my attorney. This has got to STOP. An attorney in Md. has said he will file a class action lawsuit if any of you are interested. A local tv station may also be doing an expose. Maybe, we can finally get something done.

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Jade
, US
Jan 25, 2007 9:11 am EST

We have recently been sold to ASC and already having problems with their customer service. We received a letter saying that our mortgage will be sold to ASC, mistakenly thinking that both our mortgages were transfered I sent our first and second mortgage to ASC. They endorsed both of the mortgage check. Later on we got a call from our first loan company People's Choice and they said we still need to pay them our 2nd mortgage because only our 1st mortgage was sold at the time. So here we are paying ASC and People's Choice, then when I tried to get a refund they said they don't know where the payment went to and that they cannot apply the overpayment to our next months mortgage. That is full of C***. The money is in their account regardless of what account we post it to. Why did they endorse the check if it wasn't even referenced to my account with ASC.