American Home Shield [AHS] review: Help!!!

October 5 2023

William Hudson

1605 Eagle Dr.

Woodstock  Ga   30189

I am a member of American Home Shield.ID: #[protected]  William Hudson 1605 Eagle Dr.   Woodstock  Ga   30189.

Expires 05/23/24  I have made at least a dozen phone calls trying to get my geothermal HVAC fixed.   It is even specifically mentioned on my AHS contract.    But since 98% of all people have heat pumps and not geothermal, I am having a difficult time getting American Home Shield to assign me  an  HVAC contractor.

I even had 2 HVAC companies assigned to me: and each time I called them directly and the first thing I asked them was did they work on geothermal units.   And both times they said NO!.     I even talked to one of  the HVAC company owners and he told me that someone from AHS called him and asked him specifically  if his company worked on geothermal units.   He told them that he did not work on geothermal units.      The next thing I knew, his company was assigned to me.   The 'kicker is that I even have the name of a metro Atlanta company that does service geothermal units. But AHS insists that they first have to “jerk me around' before they allow me to use my own contractor.

That tells me that someone at AHS does not give a [censored].