American Home Shield [AHS]
American Home Shield [AHS] Customer Service Contacts
United States - 38120
Three weeks ago, after having two (2) appliances fail, we called to file a claim with American Home Shield to fix these two appliances and were told they didn't have any repairman in our area, Casa Grande, AZ. Located exactly halfway between Phoenix and Tucson, 25 minutes south of a big city.
It's been 3 weeks now, and our house is being listed tomorrow. I am a disabled Vietnam Combat Veteran, I can't take care of my home anymore. It's too big for us, so we have to move to another smaller home. They had a service repair person, $75.00 just to come out. He told us it was the door switch on the microwave door, and the washer drum needs to be replaced.
I am at a loss; I want help and never a return call after 20 calls for help.
2511 Spring Dusk Ln, 77373
Dec 17: request date
Tenant reported leak in the ceiling. Handyman went in to check and discovered broken pipes. Called in AHS to repair the plumbing leak. The plumbing company (DNB) diagnoses that issue as if somebody stepped on the pipe and broke it. This is a pipe in the attic and this is absolutely not the issue. AHS has denied service on this.
Contact owner as per contract.
On 12/13/20 I filed for service for the first time with this company. It was for electrical problems, they sent an email with a contractor that does not work with them any longer. I called they send me a second that does not work for them any longer. It is 12/28/20, and I still am getting the run around. They want me to pay out of pocket for this repair, and they will reimburse me, I don't trust them to do that at this point. I can't understand most of the representatives, if they get frustrated with you, they hang up, or they are just rude. They have taken from my account yet another monthly payment knowing they can not get my problem fixed. They say they will call you back, no one ever calls back. At this point I think they are thieves and do not repair anything. I have had enough and I want all of my money back so I can pay for the repair work.
I had a service person try to repair my washer but the parts are discontinued. I have called ahs a couple times and am told they are looking for the parts in other states. No one has bothered to contact me for a few weeks!!! Am I to get the repair done or a replacement??? No word!!! I haven't been able to do laundry for over a month. I need help and someone to tell me what the status is... And have respect for me. I have been a customer for many years! This is wrong for ahs to ignore my desperate need.
Repair technician came 10/06/2020 and ordered parts and it is now 2 months later, the parts are still on back order. AHS says they will replace the appliance after 21 days, yet they haven't taken action, saying they need detailed diagnostic reports for their Authorization Department before they can make that decision. Here is my diary of the recent calls that I have made:
11/30 Spoke to them for the 3rd time since last week. They said that Sears was asked to give them an update on the part within 48 hours. They also mentioned that repairs had to be made by 21 days which has already been passed.
12/03 Spoke with them again. They tried calling Sears to get an update. An email was sent to the Authorization Department. Sears sent a follow up email today. Apparently the Authorization Department has to make the decision about continuing to wait for the part or to replace the refrigerator.
12/04 Spoke with them again. He could see the email sent to the Authorization Department, but did not have a decision as yet. Told him I would call everyday until this issue is resolved.
12/07 Spoke with them again. 11/30 Sears sent email to Authorization Department. Sears followed up again with another email to the Authorization Department again on 12/03. Apparently, the Customer Service Representative that I spoke with is not able to confirm that the Authorization Department has received anything from Sears so she is going to have her supervisor call Sears to get to the bottom of it and she said she would call me back Saturday. I said I would call again on Wednesday that Saturday was too long and unacceptable.
12/09 An email has been sent escalating the issue with the Authorization Department and that I should be receiving an email with the decision by the end of the week.
12/15 They said there has not been a detailed diagnosis sent yet. The agent put me on hold and tried to contact Sears directly. I requested that a supervisor from American Home Shield call me and let me know what exactly they are going to do about my situation.
12/21 Checking to see if the detailed diagnosis has been received or not. There is no evidence that the Authorization Department has received the detailed diagnosis from Sears. They called Sears while I waited on hold. I called Sears (A&E Factory Service) [protected] and spoke with Janet and she said that she would send the detailed diagnosis to AHS and my email address. She confirmed that the part is still back ordered. 12:40 Still haven't received and email from A&E so I called them back. Spoke with Eunice and she said that an email with the detailed diagnosis was sent to AHS on November 24th and she said she would ask the offline team to send me that same email and I should get it within 24-48 hours. I got the emails and called AHS back and they transferred me to the Appliance Ordering Department. Hold time was over 1 hour. I waited.
12/23 Spoke with Carol and she said she would send me the detailed diagnosis. They had an error in the system two days ago. Should take 24-72 hours to get the email. She suggest I call back on Monday if I haven't gotten the email by then. Received an email that said "FREEZER NOT DEFROSTING PARTS HAVE BEEN ORDERED" Dana said that they have no idea when the part will be available and it has been on order since the technician was here in October.
On December 7th I sent a request to American Home Shield because my stove stopped working. It is a 2000 Dacor...
I have spent more than enough time on trying to have my washing machine repaired/replaced!!! This all...
This the worst Customer Service I had dealt in my whole life & on top of that the Escalation department is even worse than the CS. I opened the service call for my washer on 11/18/20 under service call number [protected] & I have been calling them for the last 2 weeks & the response I get is waiting for the parts & today I just spent close to 2 hours on the phone & the same response "waiting for the parts with NO ETA & I don't have any other options just wait". I will not suggest this company to any one as a matter fact I will post my experience with AHS to every possible social media.
Customer: Janet and Mark Bryant at 151 Beryl Court, Hercules, California 94547 (single family residence...
Sept. 26 2020 called for service request. Payed my $75.00 for service call. Sears scheduled call for 10/07.. Sears rescheduled to 10/21 day before original scheduled call! It has been over 2 months, no tech, several calls to ahs and nothing! One service rep hung up on me when I wanted to cancel my contract. Sears is apparently waiting on parts. Help!
Waited three weeks for the one-star contractor AHS hired to fix my fridge. After countless days of their...
I opened a support request on 12/1 for a water leak on my water main that requires complete shutoff of water to my house. On 12/2 the assigned plumber called and said they are not available until 12/8. I called AHS 3 times on 12/2 trying to get service sooner - as per my contract and every call resulted in them telling me to wait 1, 4, and 6 hours and "someone" would call me back. They never did.
On 12/3 I have called two more times, the first agent "guaranteed" me a dispatch agent would call me within 4 hours. 6 hours later I'm on the phone with Jacob who cannot even converse in English aside from reading the words on his script.
The first agent I spoke with on 12/3 said if I was not called back AHS would authorize "outside authorization" which Jacob just wants to argue about. In the meantime, the only way to keep water from spraying everywhere.
I signed up for a home warranty to the tune of $71.61 per month. I paid an additional $75 for a claim on my microwave. Months later they still have NOT fixed my microwave. No service technician has even taken a look at it. I have spent countless hours on the phone to their customer service much of the time on hold. When their reps pick up they are all from Asia. They have not resolved the problem and refused to refund my monthly premiums all the while months go by and they still haven't followed through on my claim. When I call their local contractors, I have either been placed on hold for up to an hour, just to be disconnected, or been told that AHS has to contact them directly to schedule my service! This company is horrible. I have reported them to the Federal Trade Commision.
I filed a claim on Nov 10, 2020, the contractor came out to my home 13 Nov 2020 to attempt to fix the range...
I have tried on 4 different occasions to speak to a representative to cancel my home warranty. I sold my home on November 25, 2020 and starting calling to cancel my service one week prior to my closing on the 25th. I am either on hold for extended period of time and twice when I spoke to someone they told me someone would call me back that they were not able to process the cancellation request. I have not received any call backs.
I will be purchasing another home within the next few months and I will not be using American Home Shield as the customer service has been horrible with this experience.
On Nov. 14, 2020i I called AHS about my A/C not cooling. A technician was sent out on Nov. 16, 2020 and said...
I requested service for my water heater on 11/17/20. AHS assigned a vendor. However, like every other prior request, the vendor could not see me for at least a week. I nevertheless accepted the appt, which was scheduled for 11/23/20. Yet, the vendor did not show, call or provide a reason for not showing. I called the vendor for an explanation, but no answer. I called AHS and the rep tells me he has no idea why the vendor did not show and that I'll have to wait 24-48 hours before they can reassign my ticket to another vendor.
Let me get this straight. AHS accepts my $125 service fee. It assigns a vendor, but the vendor cannot see me for a week. The vendor gives me a ridiculous appointment window of "between 12-5pm." I take off from work. The vendor doesn't show nor provide a reason for not showing (and did I mention that I took off work). AHS tells me I have to wait 24-48 hours before it can reassign my ticket to another vendor, who will likely want me to wait another week before being seen - which means I'll likely have to take off from work again. And these companies are considered professional?!?! SMH
AHS Shield Plus plan #6355147. I believe AHS is in breach of contract, and I request a full refund of...