American Home Shield [AHS] review: Water heater

12/26/23, I had taken a shower and was getting ready for work, my husband went out to the garage and said our water heater broke, then when I looked in the kitchen it was coming in from under the oven, I stepped in the garage and it was flooded so we dropped some towels down in all the places the best we could. Then he drained it, went and got a new one. I had to get to work. Put in the new one then later after he had gotten it in, I called him and said I forgot we had a home warranty, he said well I already got it in. He did it quickly because he had a procedure he had to prepare for that he was having the next day. So I called AHS and explained what had happen and that I forgot that we had the policy since it is automatic withdrawal and we have had it 20+ years. And when the one in 2015 went out we took a cash pay out, they only paid for the water heater, my husband has his own business in home remodel, construction etc. So I don't understand why they are making a big deal about it, I am just looking for the cash out of the cost on the water heater, they didn't pay him nothing to do it last time. I have pictures I could send etc. If it was okay last time what is the big deal, I'm sure you people don't have the greatest memories either.

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