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WageWorks Customer Care Service

WageWorks, Inc.

1100 Park Place 4th Floor
San Mateo
United States - 94403

Customer Support Phone Numbers


WageWorks Complaints & Reviews

WageWorks / wageworks has failed to reactivate health insurance under cobra

Sanbel22 on Oct 6, 2017
Wageworks has failed to activate health insurance even though they have received all paperwork and received and cashed two months payment for health insurance. Cobra eligibility began on 9/2/17. Waterworks provided documentation on 9/8. Coverage was processed and confirmed on 9/12. Coupon...

WageWorks / dependent care account

Jabrown84 on Sep 26, 2017
On May 21st I became eligible for Benefits through my employer, I signed up for the $5000 deductions for my son's daycare. He was born on May 29th. I went on leave May 29th, I was lucky because my company provided me with a paid leave of 12 weeks, therefore they deducted bi-weekly...

WageWorks / customer service

bitus on Aug 16, 2017
I have been retired for 6 years, and don't like to complain about things, but i must speak out on the knowledge of the products you service. i am enrolled in the premium reimbursement program with my previous employer. when my account was being handle by Benefit Concepts i had no problem...

WageWorks / use of the debit card

dadn8r on Aug 9, 2017
At random intervals, the debit card used to access my FSA is declined. When customer service responds to the issue, they claim it is an issue with their system and next time I should call first so they can watch the transaction and see what is wrong. Considering that a call results in a...

WageWorks / denied me my rights! to get me my prescription!

Thomas19654 on Jul 20, 2017
I went to see my doctor he wrote, me some prescriptions, I tried to use my wagework card it was suspended, I called wageworks and spoke with customer service and a manager, they both told me I needed to send some receipts in from my previous visits to the doctor, I told them I already sent...

WageWorks / check delayed multiple times over 4 months

Scott Evans on Jun 28, 2017
The worst company I have ever dealt with! I have made multiple phone calls about recovery of my approved medical expenses from 2016. It is now June 26 2017. They are the benefits company for HCA, but they have no way to interact with them to correct a service problem, rather they have use...

WageWorks / verify almost every purchase from doctors you see every month!!!

Charleneb123 on Jun 27, 2017
if you don't submit receipts for doctors you constantly see, your card is suspended. I will lose my money at the end of the year. I can't get the receipts and my card is suspended. I had this card for 4 years, and never had this issue before. Disenroll me now, so I don't lose all my...

WageWorks / no customer service process or skills exist at wageworks

Chris Bouchard on Jun 16, 2017
On numerous occasions when trying to contact their customer service team (first via phone with multiple CS agent refusals to assist with a late reimbursement for parking), they start by asking you to contact them by phone where you reach CS agents that do not speak understandable English...

WageWorks / cobra - cashed my check, then terminated coverage without notice — 4 months later

josephine1986 on Jun 15, 2017
I am so sorry, they did the same to me. I paid my COBRA bill for November 2016. I have proof of that. Coverage was still dropped without my knowledge and refund check was sent 3 months later. I believe that WAGEWORKs has exploited and discriminated against me because of my disability and...

WageWorks / does not reimburse my order

tracygao on May 23, 2017
I got enrolled into the commute program through work. During the 6 months process, not only their customer service rep does not understand the issue, providing me wrong information, they also deleted my account. They DELETED my entire account, and claimed i have never enrolled. Case being...

WageWorks / no cobra coverage and paid 2 premiums!

Pamina on Apr 27, 2017
Made 61 calls to wageworks; conference calls with aetna and wageworks - paid 2 premiums already for cobra is money si with wageworks and aetna sisn't receive docs cust reps provide contradicting stories - claim that docs were sent to aetna and none of them were received by aetna -...

WageWorks / Flexible spending account

M DeVo on Apr 7, 2017
Constantly denies claims and asks for receipts from reputable companies. Ie: eye doctors and dentists. Suspend card services and takes days to get re instated. Once receipts have been approved it takes up to 7 days to get card reinstated, this should be automatic. Then they try to blame it...

WageWorks / FSA

Andrew Boone on Dec 16, 2016
Sent me a balance reminder email to my work email stating I still have funds to use. Tried to get a prescription but transaction denied called their customer service only to be told I have $0 available. Makes no sense to me at all. Terrible customer service could barely understand who I...

WageWorks / Cobra administration

Lisa Meinhart on Dec 2, 2016
I sent in a payment mid November for December 2016 COBRA coverage (clearly marked on the check) and they say it was applied to September. I said why would you apply it to a past period of time. They answer the coverage was retroactive. I said I know I could've had coverage back then but...

Wage Works Flexible Spending Agent / We were unable to automatically verify one of your recent healthcare card transactions

Living45 on Nov 10, 2016
This company is a bunch of crooks from another country. I have sent them my receipts twice and they still claim they have not received them..I called and spoke with them and demanded that they unblock my card and that my fax went thru to them and I have the fax confirmation that they...

WageWorks / Will not send me my card that they lost

Joey112 on Nov 8, 2016
My company got wageworks for our FSA which started on 11/1/2016 when i got home on 10/31/2016 i had what i thought was my card from wageworks but i came to find out it was for another person at my company with the same last name so the next day i called her to see if she got my card and...

WageWorks / Receipt needed = harassment

louisb38 on Oct 25, 2016
"We were unable to automatically verify one of your recent healthcare card transactions and now need you to submit an itemized receipt or explanation of benefits (EOB) to show you used your card to pay for an eligible expense. " The usual...This time I had the audacity to use the card for a...

WageWorks / HSA health spending account

tvm3 on Sep 23, 2016
First off, obvious health charges such as "radiologist" are denied. Then when I send in supporting documentation, they deny as they say the documents faxed are "illegible" or other excuses. I've gone round and round with the same charges, and now we are nearing the end...

WageWorks / commuter benefits - double charged for 7 months (wageworks owes me $1324 credit)

Sonika Choudhary on Sep 7, 2016
Background: My company Pacific Gas & Electric (PG&E) moved to the wageworks to provide employe commuter benefits in Jan 2016. I am a regular Caltrain commuter. I enrolled on the wage works online platform (as instructed in the email). I also have an online account set up with the Clipper...

WageWorks / Customer service & appeals process

Mark McCarter on Sep 7, 2016
The person who compared Wageworks to clowns did a disservice to clowns everywhere. I made an honest mistake on my COBRA payment, twice making an online payment without paperwork in front of me and accidentally sending in short payment. All told, I was some $80 short. Rather than cancel...

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