WageWorks Customer Service


WageWorks, Inc.

1100 Park Place № 400
San Mateo
United States - 94403

Customer Support Phone Numbers

Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM

WageWorks Complaints & Reviews

WageWorks / Customer Service

Sep 13, 2019

I am very unhappy with the customer service on this account. Jie refused to let me talk to anyone in the United States even after I requested 3 times. I called back and the next person hung up on me when I requested to be transferred to someone in the United Sates. I would not recommend...

WageWorks / medical insurance coverage

Sep 03, 2019

I enrolled with Wage works as they handle ThermoFisher's medical enrollment. When I left Thermofisher on July 11th 2019, I enrolled with wage works to continue my coverage as a Cobra participant on August 2nd 2019. Wage Works never told me that there was a partial payment for July. they...

WageWorks / claims processing

Aug 13, 2019

I have made multiple payments to WageWorks for my continued medical coverage through COBRA. WageWorks claims to have received all my premium payments, yet the payments are not all posted to my account on line. I have submitted multiple requests on-line to have the issue resolved, and I...

WageWorks / cannot understand rep/site 109/won't disclose location

Jul 09, 2019

Hello I was able to get my question answered after a difficult conversation with a rep who was hard to understand, not his fault. I asked his location and he said he was unable to disclose except to say it's site 109. ??!why can't we know where our information is at. This seems like it...

WageWorks / customer service and invoice processing

Jul 09, 2019

Can you remember the last time you went to buy an over the counter pair of sunglasses — and you paid for two item? First, the frame... Then the lenses? Yes, on non-prescription sunglasses, where you bought the frame and "single vision lens" separately? You probably can't because you don't...

WageWorks / mta annual card

Jun 26, 2019

The company is incredibly hard to deal with. Their online site is archaic, you can't follow the site or track anything from there. Can't speak to anyone on the phone, they are robots who speak broken English. Everytime you call, it takes forever for them to look up your case. I was told...

WageWorks / lack of usage of benefits and holding my benefits.

Jun 12, 2019

Apparently when my Wife went to the eye doctor, in Feb., the eye glass place didn't send in the reciept neither did my Wife nor did she get a email reminder due to the company she works for, being bought at that time. Now, in June when I need glasses and go through the exam, I was denied...

WageWorks / transportation benefit

May 08, 2019

I lost my card on 4/30. I called wageworks for a new card on 5/1. The new card does not work. I found my old card and it just stopped working. The new card cannot be activated. When I called ww this morning, the customer service rep told me, after putting me on hold for 20 minutes, that there...

WageWorks / blocked merchant and withholding payment deducted from check

Apr 05, 2019

Wage Works decided to block the parking merchant I have been using for 5 years. They deducted two months of parking from my payroll check, however Wage Works did not pay the merchant. I am being informed that in order for me to get the funds that is on my commuted card that I will have to...

WageWorks / your ridiculous website!

Mar 27, 2019

I am three thousand percent so fed up with your website that I am seriously considering not enrolling in this benefit next year!!! That is how awful I think it is! Once I get all this crap resolved, trust and believe I am done! Every time I submit a receipt, it requires additional...

WageWorks / wageworks cobra

Jan 23, 2019

Wage Works does not work! I retired on 10/31/18. I received my COBRA paperwork for my dental plan and submitted it with a check for Nov, Dec, Jan. The check cleared my bank in November before the due date. I talked with my dental carrier who states they need an update from Wage Works. Who...

WageWorks / fsa account

Jan 07, 2019

I have been contributing funds out of every paycheck and they have acknowledged that they received the funds. That being said, they show my balance as $0. I made a call into their help line last week and I was told that this was a system error on their end, and that I should submit my...

WageWorks / payment not received

Jan 03, 2019

Name: Chuquita Smith Date of Service: 12/23/18 Date of Denial 1/2/19 Client number: 3152 Claim Type: Wellness Rewards Employer; HCSC I would like for my claim to be reconsidered more accurately. I am entitled to $240.00 allowance with my pay me back benefits. I recently submitted my...

WageWorks / fsa healthcare card

Jan 03, 2019

My employer has used Ceredian Wageworks for our FSA accounts for several years. This year I planned my daughter's wisdom teeth extraction for early January so my FSA would be re-funded and she could get it done before going back to school from her Christmas break. I ordered an additional...

WageWorks / lost wage works cards, and incompetent offshore personnel with no solutions

Dec 04, 2018

I have been an employee of Omega World Travel since June 11, 2018. Since becoming legible for the Flexible Spending Account, I have had two cards mailed to me. They either arrived very late/ the card ending in 3339, or the 2nd one, mailed to my employer address Omega World Travel - never...

WageWorks / denied claims, stating one thing when I do insurance for a living

Nov 01, 2018

So, my company uses Wageworks. They approved my claim in January for my glasses with a receipt. I got another set of glasses and they denied the claim and I sent in the receipt. Now I made sure I included EVERYTHING to prevent issues. No go. The other one, they said because the med office...

WageWorks / cobra payment

Oct 29, 2018

Wageworks manages my former employer's Cobra benefit. I've just started with it, and already I feel it is a nightmare. During registration on the site, I was mislead initially to believe that October was not paid by my employer and payment must be made in order to receive benefits. I made...

WageWorks / daycare flex spending

Oct 15, 2018

Im so frustrated at this company! I submitted 2 claims for a total of $750. Both showed declined but my account showed a pending refund of $704. No reason the money should not have been approved as I have submitted the same daycare receipt for the last year and had plenty of funds to cover...

WageWorks / flexible spending account

Sep 10, 2018

Worst company ever to work with on an FSA. I submit fully completed legible receipts but they ALWAYS find something to complain to me about and deny the claim. Most recently I submitted a hospital copay - had all the details my name/date/hospital name and the type of service said Hospital...

WageWorks / my health policy

Sep 08, 2018

Major problem: I just went to CVS at 4:45pm today 9/8/18 to refill my prescription. They advised me that my health policy was cancelled eff 8/31/18!!! Please refer to case# 3058519 where I requested on 8/28/18 that my daughter Deirdre M. Murphy be taken off this health policy off 8/31/18...

WageWorks / Metrocard

Aug 03, 2018

Wageworks sent me an email that they didn't take money out of my paycheck for my August Metrocard and that I'd have to pay with a credit card. I called to complain, and then received an email saying that my request was successful, but when I tried to use my card in August, it didn't work...

WageWorks / claims denied on a regular basis

Jul 31, 2018

Wageworks began managing the Retiree Reimbursement Program for my employer as of 1/1/2018. Prior to this date, there were absolutely no problems or complains with the company managing this program. Claims were processed and reimbursed promptly. We were told there was to be no change in...

WageWorks / customer service

Jul 18, 2018

I have just experienced the worst customer service i've ever experienced in my life! I had the "pleasure" of dealing with "jk" today, I asked for his employee i.D. Which is probably false, but i'll take a chance and post it anyway. It goes as follows [protected]. After typing in the last four...

WageWorks / card always declined, claims, denied customer service blames customer

Jul 17, 2018

I have the same complaints as many of the people who have already posted - the WageWorks service fails on every level, and simply does not provide the service they are paid to execute. The best part is when all of these failures are communicated to "customer service" they basically say...

WageWorks / very stupid process and nobody is helpful

Jul 12, 2018

Its been a month and half for my bus ticket reimbursement and I called more than 10 times people told me the wrong email address and you guys rejected me the first time only because I faxed my files separately, you accused me for no receipt now you have everything there is no excuse to not...

WageWorks / suspending of my card

Jun 28, 2018

I provided the 2 receipts that were requested however they suspended my card for days...(mind you this were nominal amounts of things that are obvious like physical therapy and vision care) They have approved my receipts but still my card is suspended. I telephone every day and I can not...

WageWorks / fsa administration

Jun 27, 2018

If there is a worse company for "customer service" than wageworks, I don't know what it is. They loose receipts you upload, ask for receipts from previous years and then deny them, and god help you when your card gets suspended. I've now spent over 80 hours trying to get my card...

WageWorks / eligible expenses not being paid

May 11, 2018

05/11/2018 Today I phoned wageworks as my card was suspended due to needing receipts. When I phoned customer service I spoke with Sarah a "supervisor". I asked her what I need to do as the claims I submitted where from last year. We had funds available from this year and we received an email...

WageWorks / fsafeds dependent care

Apr 28, 2018

I sent a claim in for my daughter's preschool on February 14, 2018 and was notified that it was processed. I got a letter from my daughter's school, on April 27th, that she will not be able to finish the school year for non payment and may lose her placement for next year. I was NEVER...

WageWorks / failure to initiate insurance coverage under cobra

Mar 23, 2018

In early March, previous employer said Wageworks was notified of COBRA eligibility. Wageworks stated they had no such notice for me. After two weeks of back and forth phone calls and emails between me and my previous employer and me and Wageworks, discovered that Wageworks had transposed two...

WageWorks / wageworks commuter benefit debit visa card is not working with uber

Jan 29, 2018

My visa debit wage works card suddenly stopped to work with uber pool. Customer support from them find out that the problem is with my card provider. So now i'm contacting with you. I want to use my card as it was before without any problems. If something is wrong with my card - can you...

WageWorks / commuter card

Jan 22, 2018

WageWorks keeps losing my claim forms! My 'Pay Me Back' forms (for out of pocket expenses using post tax dollars) never get there, whether I send them by post or e-mail. This has happened twice, as if they are systematically avoiding reimbursing me. Background: I wasnt able to use my...

WageWorks / how wageworks suspended my card

Jan 02, 2018

My card was suspended after I took my children to the dentist I supplied ample proof and several pictures of receipts to prove where the money went apparently wageworks is not smart enough to read a receipt wageworks is completely ridiculous they are not honest they are Crooks and should...

WageWorks / horrible customer service, cheats people out of money

Nov 07, 2017

I lost my metro card. Immediately, I called customer service and asked the representative to explain the process to get a replacement. She ignored my question & proceeded to put me on hold. I was put on hold 3 more times just to be told that I was denied for a replacement. I called again and...

WageWorks / cobra insurance coverage

Nov 02, 2017

I was layed off in July and the company I worked for offered me continued health care coverage thru Cobra / Conexis / Wageworks. I signed up and started making payments to Wageworks. I was informed that I would be able to use my same insurance provider (Anthem), just as I had been...

Wageworks Cobra / cobra administration

Oct 20, 2017

This company is the worst. I would recommend to anyone to stay away from them. At the end of my employment, my employer issued a check for the full amount of premium for the COBRA continuation coverage for a period of 6 months. My insurance worked for about the first 4 months but in the...

WageWorks / wageworks has failed to reactivate health insurance under cobra

Oct 06, 2017

Wageworks has failed to activate health insurance even though they have received all paperwork and received and cashed two months payment for health insurance. Cobra eligibility began on 9/2/17. Waterworks provided documentation on 9/8. Coverage was processed and confirmed on 9/12. Coupon...

WageWorks / dependent care account

Sep 26, 2017

On May 21st I became eligible for Benefits through my employer, I signed up for the $5000 deductions for my son's daycare. He was born on May 29th. I went on leave May 29th, I was lucky because my company provided me with a paid leave of 12 weeks, therefore they deducted bi-weekly...

WageWorks / customer service

Aug 16, 2017

I have been retired for 6 years, and don't like to complain about things, but i must speak out on the knowledge of the products you service. i am enrolled in the premium reimbursement program with my previous employer. when my account was being handle by Benefit Concepts i had no problem...

WageWorks / use of the debit card

Aug 09, 2017

At random intervals, the debit card used to access my FSA is declined. When customer service responds to the issue, they claim it is an issue with their system and next time I should call first so they can watch the transaction and see what is wrong. Considering that a call results in a...